Kwikset Kevo Faq


Are There New Features In Kevo Smart Lock, 2nd Gen Compared To Kevo Smart Lock,
1st Gen?
Kevo Smart Lock, 2nd Gen features an all new, smaller and sleeker interior. The interior size has
been dramatically reduced.
Kevo Smart Lock, 1st Gen dimensions: 7.4" x 3.25" x 1.75"
Kevo Smart Lock, 2nd Gen dimensions: 5.75" x 2.75" x 2"
Furthermore it is BHMA Grade 2 certified and UL listed for best residential security. Its interior also
features a metal housing compared to the plastic housing of the Kevo Smart Lock, 1st Gen. The
Kevo Smart Lock, 2nd Gen features a Bluetooth window that can be secured (optional) to prevent
unauthorized access to the programming features for improved security. Optional 30 second Auto-
locking is now also included. Overall Kevo Smart Lock, 2nd Gen is a much more refined and proven
product compared to Kevo Smart Lock, 1st Gen.

The Touch-to-Open® functionality isn't working on my Kevo Smart Lock due to the iOS
10 issue.
We're pleased to share that Touch-to-Open® functionality is fully restored with Apple's iOS 10.0.2
update. Upon downloading the latest iOS update, you will be able to use your Kevo lock with the
app running in the background. If you're still experiencing issues please do the following:
1. Delete App
2. Power the device off and on
3. Reinstall the app.
If you are unable to update to iOS 10.0.2 at this time, please refer to the troubleshooting
information here.


How Will I Know When To Change The Batteries In My Kevo Smart Lock?

Kevo Smart Lock will notify you when the batteries are low via your Kevo app and by the Status LED
flashing red. The Kevo Smart Lock will also display two red lights at the top of the light ring when
you lock or unlock it.
To Change the Batteries:
1. Remove the battery cover.
2. Pull the battery pack out of the lock.
Frequently Asked Support Questions
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