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Kwikset Smartcode 914 Programming And Troubleshooting Manual

Kwikset Smartcode 914 Programming And Troubleshooting Manual

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Technical Support
1-866-863-6584
www.kwikset.com
Programming and Troubleshooting Guide
Mastercode
Troubleshooting: Installation
Troubleshooting: Door Jamming and Door Handing
Troubleshooting: Keypad
Troubleshooting: Smart Home Systems
Troubleshooting: Battery
Battery FAQ
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61883 / 01
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©2015 Spectrum Brands, Inc.
©2015 Spectrum Brands, Inc.

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Summary of Contents for Kwikset Smartcode 914

  • Page 1 61883 / 01 Programming and Troubleshooting Guide Mastercode Troubleshooting: Installation Troubleshooting: Door Jamming and Door Handing Troubleshooting: Keypad Troubleshooting: Smart Home Systems Troubleshooting: Battery Battery FAQ Technical Support 1-866-863-6584 1 / 17 ©2015 Spectrum Brands, Inc. ©2015 Spectrum Brands, Inc. www.kwikset.com...
  • Page 2 6. Make sure switch #3 is on, and press the Program button once. If you hear three beeps and see the keypad fl ash green, the Mastercode is enabled. Note: The lock will time out after fi ve seconds. Technical Support 1-866-863-6584 2 / 17 ©2015 Spectrum Brands, Inc. ©2015 Spectrum Brands, Inc. www.kwikset.com...
  • Page 3 Make sure to enter a valid Mastercode in step 2. 6. While the door is open and locked, test the user code to make sure it unlocks the door. Technical Support 1-866-863-6584 3 / 17 ©2015 Spectrum Brands, Inc. ©2015 Spectrum Brands, Inc. www.kwikset.com...
  • Page 4 7. Re-enter user code to be deleted. 3. Enter Mastercode. 4. Press Lock button once. 8. Press Lock button once. Procedure continued on next page Technical Support 1-866-863-6584 4 / 17 ©2015 Spectrum Brands, Inc. ©2015 Spectrum Brands, Inc. www.kwikset.com...
  • Page 5 5. Press “9” six times. 2. Press Lock button once. 6. Press Lock button once. 3. Enter Mastercode. Procedure continued on next page Technical Support 1-866-863-6584 5 / 17 ©2015 Spectrum Brands, Inc. ©2015 Spectrum Brands, Inc. www.kwikset.com...
  • Page 6 9. Press the Lock button while the door is open and unlocked. If the latch bolt does not extend to lock, then all codes have been successfully deleted. Technical Support 1-866-863-6584 6 / 17 ©2015 Spectrum Brands, Inc. ©2015 Spectrum Brands, Inc. www.kwikset.com...
  • Page 7 If you don’t immediately hear three beeps and see the keypad fl ash green, the Mastercode is disabled. Note: The lock will time out after fi ve seconds. 4. Press Lock button once. Technical Support 1-866-863-6584 7 / 17 ©2015 Spectrum Brands, Inc. ©2015 Spectrum Brands, Inc. www.kwikset.com...
  • Page 8 If the word “UP” is upside down and at the bottom of the latch, the latch is installed incorrectly. Reinstall the latch, making sure the word “UP” faces upward. Technical Support 1-866-863-6584 8 / 17 ©2015 Spectrum Brands, Inc. ©2015 Spectrum Brands, Inc. www.kwikset.com...
  • Page 9 Remove the lock from the door, including the old latch. Replace with the new tapered latch that came with the lock and reinstall the lock. Technical Support 1-866-863-6584 9 / 17 ©2015 Spectrum Brands, Inc. ©2015 Spectrum Brands, Inc. www.kwikset.com...
  • Page 10 Make sure the latch bolt can operate smoothly with the key and reinstall the interior assembly. Technical Support 1-866-863-6584 10 / 17 ©2015 Spectrum Brands, Inc. ©2015 Spectrum Brands, Inc. www.kwikset.com...
  • Page 11 If it is successful only when the door is open, the latch and strike are not aligned as they should be. Ensure door preparation is in accordance with the door drilling instructions, available online. Technical Support 1-866-863-6584 11 / 17 ©2015 Spectrum Brands, Inc. ©2015 Spectrum Brands, Inc. www.kwikset.com...
  • Page 12 If it is successful only when the door is open, the latch and strike are not aligned as they should be. Ensure door preparation is in accordance with the door drilling instructions, available online. Technical Support 1-866-863-6584 12 / 17 ©2015 Spectrum Brands, Inc. ©2015 Spectrum Brands, Inc. www.kwikset.com...
  • Page 13 The battery is too low to lock the door. This is indicated by the keypad fl ashing red three times with three beeps. Remove the batteries and replace with a fresh set. Technical Support 1-866-863-6584 13 / 17 ©2015 Spectrum Brands, Inc. ©2015 Spectrum Brands, Inc. www.kwikset.com...
  • Page 14 The lock may need to remain stationary for 60 seconds during pairing. 12" Z-Wave 305 mm Controller 12" Z-Wave 305 mm Controller Technical Support 1-866-863-6584 14 / 17 ©2015 Spectrum Brands, Inc. ©2015 Spectrum Brands, Inc. www.kwikset.com...
  • Page 15 If the lock has been unable to communicate with the system after multiple attempts, it will go into sleep mode. Lock and unlock the door Technical Support 1-866-863-6584 15 / 17 ©2015 Spectrum Brands, Inc. ©2015 Spectrum Brands, Inc. www.kwikset.com...
  • Page 16 The smart home system controller’s ping frequency is too high. Decrease the ping frequency from the controller to the lock to the lowest possible setting. Technical Support 1-866-863-6584 16 / 17 ©2015 Spectrum Brands, Inc. ©2015 Spectrum Brands, Inc. www.kwikset.com...
  • Page 17 When the system is idling, it consumes minimum power (very close to battery shelf life.) With alkaline batteries, the lock should be operable after years of idle. Technical Support 1-866-863-6584 17 / 17 ©2015 Spectrum Brands, Inc. ©2015 Spectrum Brands, Inc. www.kwikset.com...

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