Page 1: Table Of Contents
DISC MAKERS ELITE TROUBLESHOOTING GUIDE TABLE OF CONTENTS …………………………………………………... Page 2 Flexware Error Codes……………………………..… Page 7 Disc Printer LED Status Codes Reinstalling Flexware ……………………….….….… Page 9 Defragmenting Your PC’s Hard Drive No Drives in Flexware ……………………………….. Page 16 Disabling AutoRun ……………………………………Page 18...
Page 2: Frequently Asked Questions
Lower burn speed. If a CD, try using the supplied Flexware disc. If a DVD, be sure the master is finalized. Email Disc Makers Tech Support at Try different USB port on the back of the PC. Do not hook the Elite up through a USB hub.
Page 3 DISC MAKERS ELITE TROUBLESHOOTING GUIDE Will my Elite work with Microsoft Vista? Disc Makers Elite duplicators are not compatible with Microsoft Vista. Tracking Spindle Servo Error. This error is usually seen when a drive has begun to fail. Make sure the drive’s firmware is up to date.
Page 4 DISC MAKERS ELITE TROUBLESHOOTING GUIDE Drives not ejecting or Flexware is hanging after burning. Disable Autorun. Please follow the Does the PC need to be defraged? Please see the Be sure you are not using Remote Desktop to access the Elite or PC.
Page 5 DISC MAKERS ELITE TROUBLESHOOTING GUIDE Banding on printed label. Please follow the “Banding with the Autograph Try different ink cartridges. Purge the ink cartridges by dabbing (do not rub) the bottom of the ink carts with a paper towel dampened with rubbing alcohol.
Page 6 DISC MAKERS ELITE TROUBLESHOOTING GUIDE Arm not picking from Input Spindle. Be sure there is no bright light or windows with a lot of light coming through around the machine. Make sure the arm is hitting the disc centered. If it is not, please follow the procedure.
Page 7: Flexware Error Codes
Make sure that the small felt pad facing down at the top of the S-Rail is flat. If needed, place a small piece of scotch tape over it to flatten it out. Replace Pick Arm Cable. Please contact Disc Makers Tech Support. AL Error 15 - Float Sensor Error Reseat Pick Arm Cable.
Page 8: Disc Printer Led Status Codes
DISC MAKERS ELITE TROUBLESHOOTING GUIDE DISC PRINTER LED STATUS CODES The Disc Printer powers up automatically. You do not need to press any buttons. BlinkPattern Top: Steady Green Bottom: All OK. Printer is on, Steady Yellow cartridges are detected Top: Blinking Green Bottom:...
Page 9: Reinstalling Flexware
DISC MAKERS ELITE TROUBLESHOOTING GUIDE REINSTALLING FLEXWARE Click “Start” and then “Control Panel”. Once there, click “Add/ Remove Programs”. 2. In “Add/ Remove Programs” choose “Flexware” and “Remove” 3. After Flexware is removed, go into the C Drive* (*this may vary depending on your PC’s configuration) >...
Page 10 DISC MAKERS ELITE TROUBLESHOOTING GUIDE Click on “Automated CD and DVD Duplicators”. 8. Click the arrow button next to “Elite Systems 2006-present (PC)”. 9. Depending on what type of Elite System you have, download the corresponding Flexware version. Page 10 of 51...
Page 11 DISC MAKERS ELITE TROUBLESHOOTING GUIDE 10. Choose the “Save” option and tell it to save in a place you can access later. 11. After the download is complete, unzip the downloaded file. It should unzip it to the same folder it was saved.
Page 12 DISC MAKERS ELITE TROUBLESHOOTING GUIDE 12. Open that folder and there will be a file called “FlexInstaller.msi”. Double-click this. It will open the “Flexware Setup Wizard”. Click “Next”. 13. You can then click “Next” in the next window unless you would like to make any changes.
Page 13 DISC MAKERS ELITE TROUBLESHOOTING GUIDE 15. The last window will let you know that Flexware has been successfully installed. 16. You are now ready to use Flexware! Page 13 of 51...
Page 14: Defragmenting Your Pc's Hard Drive
DISC MAKERS ELITE TROUBLESHOOTING GUIDE DEFRAGMENTING YOUR PC’S HARD DRIVE When information is placed on a drive, sometimes it becomes fragmented and placed in different spots on the system. This guide is to inform you how to defragment the hard drive.
Page 15 DISC MAKERS ELITE TROUBLESHOOTING GUIDE 5. You should see this screen (above). From here you can run error checking (check to make sure no errors exist in the drive) and if defragmenting is necessary. When you click the “Defragment Now” button there will be a button that says “Analyze”.
Page 16: No Drives In Flexware
DISC MAKERS ELITE TROUBLESHOOTING GUIDE NO DRIVES IN FLEXWARE 1. Open My Computer > C Drive (or whichever Hard Drive Flexware is installed) > Program Files > Flexware. In the Flexware Folder, you should see an executable file called “EditRegistry”. If you do not see this file, please skip down to the next page.
Page 17 DISC MAKERS ELITE TROUBLESHOOTING GUIDE 1.In the top toolbar of the Flexware folder, click on “Tools”, then “Folder Options. 2. In the Folder Options window, click the “View” tab. Then click the “Show hidden files and folders” button in the center window. Then click “Apply” and “OK”. “EditRegistry” should now be in the Flexware folder.
Page 18: Disabling Autorun
DISC MAKERS ELITE TROUBLESHOOTING GUIDE DISABLING AUTORUN Click on Start, then click Run. Type “Regedit” and click “OK. Expand: - HKEY_LOCAL_MACHINE - System - Current Control Set - Services - CD ROM (double click) 4. On the right side window double- click Autorun.
Page 19: Disabling Drives In Flexware
DISC MAKERS ELITE TROUBLESHOOTING GUIDE DISABLING DRIVES IN FLEXWARE 1. In Flexware, click on the purple briefcase (Utilities). 2. Go to the Configuration tab. All of the drives in the Elite and your PC will be listed. Choose one of drives in the Elite.
Page 20: Error Closing Printer Tray
DISC MAKERS ELITE TROUBLESHOOTING GUIDE ERROR CLOSING PRINTER TRAY 1. Open the printer door. This will allow the printer cartridges to slide to the center of the opening. After doing that, remove the printer cartridges and close the tops of the cartridge carrier.
Page 21: Loader Driver Reinstall
DISC MAKERS ELITE TROUBLESHOOTING GUIDE LOADER DRIVER RESINSTALL 1. With the Autoloader powered on and connected to your PC, open Add/ Remove Programs. In there, you should see something called “FTDI USB Serial Converter Drivers”. 2. Click the “Change/ Remove” button.
Page 22 DISC MAKERS ELITE TROUBLESHOOTING GUIDE 10. Windows will ask if you would like Windows to install the hardware. Choose the “No, not this time” option then click “Next”. 11. Choose “Install from a list or specific location” option then click “Next”.
Page 23 DISC MAKERS ELITE TROUBLESHOOTING GUIDE 13. A window will come up that asks you if you would like to “Continue Anyway” or “STOP Installation”. Click the “Continue Anyway” button. After the installation is done, click the “Finish” button. 14. Another “Found New Hardware Wizard” will come up saying that it found a “USB Serial Port”.
Page 24 DISC MAKERS ELITE TROUBLESHOOTING GUIDE 16. Check the “Search removable media” and “Include this location in the search. Click the “Browse” button and point the installer to the Flexware CD and click “OK” then “Next”. 17. A window will come up that asks you if you would like to “Continue Anyway” or “STOP Installation”.
Page 25: Windows Installed Loader Driver Reinstall
DISC MAKERS ELITE TROUBLESHOOTING GUIDE WINDOWS INSTALLED LOADER DRIVER REINSTALL 1. With the Autoloader powered on and connected to your PC, open Add/ Remove Programs. In there, you may see something called “FTDI USB Serial Converter Drivers”. *If you do see it, Click the “Change/ Remove” button. If you do not see it, proceed to the next step.
Page 26 DISC MAKERS ELITE TROUBLESHOOTING GUIDE 7. Unplug the USB cable and reboot your PC. You are now ready to reinstall the Loader Drivers. 8. Place the Flexware install CD in your CD/ DVD drive and plug USB cable to the back of your PC.
Page 27 DISC MAKERS ELITE TROUBLESHOOTING GUIDE 13. A window will come up that asks you if you would like to “Continue Anyway” or “STOP Installation”. Click the “Continue Anyway” button. After the installation is done, click the “Finish” button. 14. Another “Found New Hardware Wizard” will come up saying that it found a “USB Serial Port”.
Page 28 DISC MAKERS ELITE TROUBLESHOOTING GUIDE 16. Check the “Search removable media” and “Include this location in the search. Click the “Browse” button and point the installer to the Flexware CD and click “OK” then “Next”. 17. A window will come up that asks you if you would like to “Continue Anyway” or “STOP Installation”.
Page 29: Printer Driver Reinstall
DISC MAKERS ELITE TROUBLESHOOTING GUIDE PRINTER DRIVER REINSTALL 1. Click Start, then Printer & Faxes or access it from the Control Panel. 2. In Printers & Faxes, click your Disc Printer and delete it. Then Click on File and Server Properties (see above).
Page 30 DISC MAKERS ELITE TROUBLESHOOTING GUIDE 5. Choose “CD printers and DVD printers”. On the next screen click the download button for the Autograph 7 driver. 6. A File Download box will come up. Choose “Save”. Then choose a location on your computer to save the file.
Page 31 DISC MAKERS ELITE TROUBLESHOOTING GUIDE 10. In the next box choose “Include this location in the search”, browse for the “DiscPrinterv1.1” folder and click Next”. 11. Once Windows has found the driver, it will bring up a box that says the software has not been digitally signed by Microsoft.
Page 32: Adjusting Belt Tension Ion The Autograph
DISC MAKERS ELITE TROUBLESHOOTING GUIDE ADJUSTING BELT TENSION ON THE AUTOGRAPH 7 2. Slide this rail forward and hold it in place. 1. Loosen these two screws. 3. Tighten the screws. Page 32 of 51...
Page 33: Prn Creation For The Autograph 7
DISC MAKERS ELITE TROUBLESHOOTING GUIDE PRN CREATION FOR THE AUTOGRAPH 7 1. Be sure that your Disc Printer is connected to the PC, the driver and Discus are installed. 2. Open Discus and start a new job. 3. Create your label. You can do this by choosing and adding text (in the “Text” Tab) to the various pre-made canvases or by importing a file.
Page 34 DISC MAKERS ELITE TROUBLESHOOTING GUIDE 8. Click ok and a “Print to File” will appear. Type the name of your label in the following format, “c:\labelname.prn”. The “c:\” and “.prn” are constants, the “labelname” is what you choose it to be as per the example bellow. Note: You can not open a PRN file once it is made follow the next step if you choose to save the label in an editable format.
Page 35: Cleaning The Autograph 7
DISC MAKERS ELITE TROUBLESHOOTING GUIDE CLEANING THE AUTOGRAPH 7 1. You will need to dampen some cotton swabs and a paper towel or tissue with some rubbing alcohol. 2. Remove power from the printer and open the lid. 3. Remove the cartridges and clean the copper contacts on the cartridges and cartridge carrier.
Page 36: Flexware Printer Alignment
DISC MAKERS ELITE TROUBLESHOOTING GUIDE FLEXWARE PRINTER ALIGNMENT 1. Remove the printer from the robotics. On the plate the printer is sitting on you will notice a small “L” bracket on the front of the printer. Remove this completely and keep it in a safe place.
Page 37 DISC MAKERS ELITE TROUBLESHOOTING GUIDE 5. Open the tray on the printer. Make sure there are CD’s in the input area. Click on “Print From Input”. The arm will go and pick up a disc and place it in the printer.
Page 38: Banding With The Autograph 7
DISC MAKERS ELITE TROUBLESHOOTING GUIDE BANDING WITH THE AUTOGRAPH 7 1. Click Start, then Printers & Faxes. Right click the Disc Printer and hit Printing Preferences. 2. On the Paper/ Quality tab, change the paper type to “hp premium plus photo paper, glossy.
Page 39: Disabling Mask Settings
DISC MAKERS ELITE TROUBLESHOOTING GUIDE DISABLING MASK SETTINGS 1. Click Start > Printers & Faxes. 2. Right click the “Disc Printer” and click “Printing Preferences”. 3. Go to the “Mask Settings” tab. 4. Be sure the “Enable Masking” box is unchecked. Click “Apply” then “OK”.
Page 40: Using Flexware To Set Positions
DISC MAKERS ELITE TROUBLESHOOTING GUIDE USING FLEXWARE TO SET POSITIONS Flexware includes a utility program that can be used to adjust the location that the pickarm arm travels to when picking up or placing a disc at each position. In the example below, the disc is being placed too far forward in the printer’s tray. We will use the utility to make the arm place the disc farther back in the tray.
Page 41 DISC MAKERS ELITE TROUBLESHOOTING GUIDE A window will open with a diagram of the unit and slider bars for the Printer, Drive, Output and Input positions. Click the “Retrieve Current” button. The number by each slider will now display the current value for that position.
Page 42 DISC MAKERS ELITE TROUBLESHOOTING GUIDE You will see “Positions Set” at the top of the window under the Submit button once the new values were successfully saved. To test your new values, you may click on the Manual Control tab at the top of the window.
Page 43: Flexware Drive Alignment
DISC MAKERS ELITE TROUBLESHOOTING GUIDE FLEXWARE DRIVE ALIGNMENT 1. In front of the drives on the base of the unit you will see two screws (they can be black thumbscrews or Phillips head screws), loosen but do not remove these (you may need a pair of pliers or a Phillips head screwdriver if they are too tight).
Page 44: Pick Arm Installation
DISC MAKERS ELITE TROUBLESHOOTING GUIDE PICK ARM INSTALLATION 1. Do not power on the Elite 2. Remove Picker Arm and black pins from packaging 3. Attach new arm 4. Separate the 2 black pins. The outer part that spreads has a small pin inserted that causes the arms to separate.
Page 45 DISC MAKERS ELITE TROUBLESHOOTING GUIDE 5. With the Pick Arm in place, insert the outer shell that spreads then insert the inner pin. Repeat for the other side of the Pick Arm. 6. Connect Picker Cable 7. Power on Elite...
Page 46: Pick Arm Cable Installation
DISC MAKERS ELITE TROUBLESHOOTING GUIDE PICK ARM CABLE INSTALLATION 1. Please remove original cable from unit, cutting plastic ties that hold the cable to the column. 2. Please take a moment to look at the replacement cable. The cable has a side that has a seam while the other is perfectly smooth.
Page 47 DISC MAKERS ELITE TROUBLESHOOTING GUIDE 5. Now secure the cable to the picker arm as shown in the picture below. 6. Manually move the arm to the bottom of the input bin, allowing just enough cable so the arm can reach the bottom. Tighten all the ties and snip off the excess.
Page 48 DISC MAKERS ELITE TROUBLESHOOTING GUIDE BOXING UP YOUR ELITE FOR SHIPMENT – OLD STYLE 1. Remove all pieces except bottom inner piece. 2. Place unit as far forward in packaging as possible. 3. Place cover over unit matching the front of the bottom with the top.
Page 49 DISC MAKERS ELITE TROUBLESHOOTING GUIDE 4. Place a foam corner on each corner. Page 49 of 51...
Page 50 DISC MAKERS ELITE TROUBLESHOOTING GUIDE BOXING UP YOUR ELITE FOR SHIPMENT – NEW STYLE 1. Remove the inner packaging from the box and unfold onto the floor on a flat level surface. 2. Remove the picker arm and spindles from the Elite unit and place on the board as shown below.
Page 51 DISC MAKERS ELITE TROUBLESHOOTING GUIDE 3. The box is designed for 2 individuals to lift and place into the outer carton. Each person should grasp a handle and place the unit in the box. Then slide one foam pad directly behind the unit and one in front of the unit. Use a piece of packing tape to secure the flaps on the inner packaging.

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