WhisperKool Twin Ceiling Mount H.E. CM9000 Owner's Manual

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TWIN CEILING MOUNT
H.E.
OWNER'S MANUAL
Twin Ceiling Mount H.E. CM9000
Twin Ceiling Mount H.E. CM12000
NOTICE: To activate the split system warranty,
the installing certified HVAC/R service tech
must complete the split system warranty
checklist and send back to WhisperKOOL.

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Summary of Contents for WhisperKool Twin Ceiling Mount H.E. CM9000

  • Page 1 TWIN CEILING MOUNT H.E. OWNER'S MANUAL Twin Ceiling Mount H.E. CM9000 Twin Ceiling Mount H.E. CM12000 NOTICE: To activate the split system warranty, the installing certified HVAC/R service tech must complete the split system warranty checklist and send back to WhisperKOOL.
  • Page 2 WhisperKOOL. Every effort has been made to ensure that the information in this manual is accurate. WhisperKOOL is not responsible for printing or clerical errors.
  • Page 3: Table Of Contents

    Table Of Contents Introduction……………………………………………………………………………………....Page 2 Before You Start ……………………………………………………………………………………………. Page 3 Preparing The Wine Cellar………………………………………………………………………………… Page 4 Receiving & Inspecting The System………………………………………………………………………. Page 6 Quick Reference Guide…………………………………………………………………………………….. Page 7 Knockout Locations……………………………………………………………………………....Page 8 Liquid-Measuring Thermostat System( Bottle Probe)-KDT…………………………………………….. Page 9 Items To Route Before Installing The Evaporator Unit-KDT………………………………………………...
  • Page 4: Introduction

    INTRODUCTION Customer Service Thank you for purchasing a WhisperKOOL cooling system. We strive to provide the highest-quality products and the best possible customer service. If you have any questions about your system, please call us at 1-800-343-9463 or visit WhisperKOOL.com.
  • Page 5: Before You Start

    If you encounter a problem with your WhisperKOOL system, please refer to the Troubleshooting Guide. If you have any further questions or concerns, or need assistance, please contact WhisperKOOL’s Customer Service at 1-800-343-9463. Please be sure all testing has been completed prior to contacting Customer Service.
  • Page 6: Preparing The Wine Cellar

    PREPARING THE WINE CELLAR The performance and life of your system is contingent upon the steps you take in preparing the wine cellar. Improp-erly preparing your enclosure or incorrectly installing your unit may cause unit failure, leaking of condensation, and other negative side effects. It is highly recommended that you obtain the assistance of a wine storage professional.
  • Page 7 PREPARING THE WINE CELLAR, CONTINUED Unobstructed Airflow Unobstructed airflow to and from the system is critical for the evaporator unit and condensing units overall performance and lifespan. A minimum of 3 feet of clearance (5 feet is ideal) on all sides is crucial. The air the fans blow needs to circulate and either dissipate or absorb heat from the space.
  • Page 8: Receiving & Inspecting The System

    Allow the condensing unit to sit for 24 hours prior to startup. The condensing unit can be placed in the installation location, piped and evacuated during this time. Note: WhisperKOOL units are manufactured in the USA and tested prior to shipment. •...
  • Page 9: Quick Reference Guide

    QUICK REFERENCE GUIDE QUICK REFERENCE GUIDE Bottom View Evaporator Unit (Fan Coil Unit) Line Set Knockout (x6) Electrical Knockouts Supply and Return Grille (Paintable) Mounting Bracket (Paintable) Top View Top Panel Optional Line Set and Line Set Knockout Electrical Openings Options Electrical Knockout Options...
  • Page 10: Knockout Locations

    KNOCKOUT LOCATIONS KNOCKOUT LOCATIONS 15.35" 20.40" 4.55" 1.50" 14.10 Top View of Evaporator Unit 8.05" 2.81" 3.75" 3.00" 1.42" 34.33" 35.75" 15.35" 20.40" 4.58" 1.50" 12.65" Side View of Evaporator Unit 12.65" 6.58" 1.75" 35.75" PROPRIETARY AND CONFIDENTIAL 14.10" 14.10" 11.10"...
  • Page 11: Liquid-Measuring Thermostat System( Bottle Probe)-Kdt

    LIQUID-MEASURING THERMOSTAT SYSTEM (BOTTLE PROBE) - KDT Our cooling units come with a liquid-temperature-measuring thermostat. The self-calibrating probe con-tains a sensor chip, which communicates back and forth with the thermostat. This results in a consistent temperature setting and accuracy. Wine should be kept at a very precise, controlled temperature and humidity. Setting up the Bottle Probe: Figure 1 1.
  • Page 12: Items To Route Before Installing The Evaporator Unit-Kdt

    ITEMS TO ROUTE BEFORE INSTALLING THE EVAPORATOR UNITS 1. Route the refrigerant lines from each evaporator unit toward each other using 1/2" OD copper tubing for the suction line and 1/4” OD tubing for the liquid lines. Join both suction lines together using a 1/2" T-fitting. Install a 5/8” to 1/2" reducer at the outlet of the T-fitting. The remainder of the suction line from the T-fitting to the condensing unit will need to be 5/8”...
  • Page 13: Thermostat Conversion Kit Wiring Instructions

    24V WIRING CONNECTIONS (EVAPORATOR UNITS) 24V Wiring Connections (Evaporator Units) 1. Route a standard 18-5 thermostat wire into the primary evaporator unit. 2. Locate the 18-5 thermostat wires inside of the primary evaporator unit. 3. Connect the wires according to color: yellow to yellow, red to red, green to green, and blue to blue. Connect the red adapter wire to the end of the white thermostat wire.
  • Page 14: Selecting Mounting Options

    SELECTING MOUNTING OPTIONS Minimum Tools Needed: T-square Hammer #2 Phillips-head screwdriver Locate the desired installation location. Using a stud finder, locate the ceiling joists on either side of the center point. Cut and frame 14.5” x 36” openings in the ceiling for each evaporator unit.
  • Page 15: Mounting The Evaporator Unit

    MOUNTING THE EVAPORATOR UNITS It is vital that the units be set apart and oriented so that the return air from one unit does not recirculate into the supply air of the other unit. NOTE: If installing the units without attic access, perform steps 5-21 prior to steps 3-4. Secure the mounting bracket to the primary evaporator unit using the twelve (12) supplied 3/8”...
  • Page 16: Installing The Evaporator Unit

    INSTALLING THE EVAPORATOR Unscrew the twenty-two (22) screws and remove the top and electrical access panels. ELECTRICAL ACCESS PANEL TOP PANEL Figure 1 Remove the knockout(s) that you will be using to route the line set, power wires, display cable, bottle probe, and drain line.
  • Page 17 INSTALLING THE EVAPORATOR UNITS 13. Slide the electrical panel up and out of the primary evaporator unit. 14. Connect the green wire to the green wire, the black wire to the black wire, and the white wire to the white wire. 15.
  • Page 18: Insulation Blanket Installation

    INSULATION BLANKET INSTALLATION *Tools required: spray adhesive, utility knife, cork tape, foil tape Mini Ceiling Mount blanket dimensions 68” 22” Insulation Blanket Insulation Blanket 11.25” 11” Ceiling Mount blanket dimensions 102” 35.75” Insulation Blanket Insulation Blanket 14.25” 14.25” 1. Once mounting bracket location has been selected and installed, proceed to the insulation blanket installation. 2.
  • Page 19 INSULATION BLANKET INSTALLATION, CONTINUED 7. Spray the top of each evaporator unit with spray adhesive. (See spray adhesive directions for proper tack time before proceeding to step 8.) 8. Set piece (B) in place by pressing firmly on all surfaces of the insulation that come in contact with the top of each evaporator unit (see illustration).
  • Page 20: Drain Line

    DRAIN LINE Condensation Drain Line The condensation drain line tube is used to remove excess condensation from the unit to a proper discharge location. It is important that the drain line tube is properly connected. Failure to use the condensation drain line tube will void the warranty on the unit. Drain Line The Ceiling Mount evaporator unit features a drain line pump system that removes excessive condensate build up in the drain pan.
  • Page 21: Connecting The Lineset

    CONNECTING THE LINESET Connect the refrigerant piping according to these instructions 1. When cutting the pipes make sure to take extra care and cut and flare them properly. This will ensure a proper connection and minimize the need for maintenance a.
  • Page 22 CONNECTING THE LINESET, CONTINUED PIPING EXTENSION BEYOND FLARE FORM Flare form Outer Diameter of A (in.) Pipe (in) Max. Min. Ø 1/4” 0.0275” 0.05” Ø 3/8” 0.063” 0.04” Ø 1/2” 0.04” 0.07” Ø 5/8” 0.078” 0.086” Ø 3/4” 0.078” 0.094" Pipe e.
  • Page 23 REMOTE DISPLAY: INSTALLATION AND CONFIGURATION* Tools needed:5/16" drill bit, 3/16" drill bit, drywall saw, level, pencil What’s included: Display panel, wall mount bracket, flush mount bracket, flush mount template °F Display panel Wall mount bracket Flush mount bracket Flush mount template WALL MOUNT BRACKET INSTALLATION 1.
  • Page 24: Wall Mount Bracket Installation

    WALL MOUNT BRACKET INSTALLATION, CONTINUED 2. Using a drill with a 3/ 1 6 ” bit, drill four holes in the drywall for the screws. Insert the four (4) provided drywall anchors into the drywall, then tap them in with a hammer until they are flush with the wall. 3.
  • Page 25 WALL MOUNT BRACKET INSTALLATION, CONTINUED NOTE: Before you continue to Step 4, locate the area where the display will be mounted. You may route the display wire into the housing one of three ways: either through the wall or through one of the holes on the top or bottom edges of the wall mount bracket.
  • Page 26: Flush Mount Bracket Installation

    FLUSH MOUNT BRACKET INSTALLATION 1. Square the flush mount template on the wall 2. Peel the backing off the template and stick it to the wall, using a level. Then draw a 3” line along the aligning the bottom edge with the line drawn in Step 1. bottom edge of the template.
  • Page 27 FLUSH MOUNT BRACKET INSTALLATION, CONTINUED 5. Remove the backing from the double-sided tape on the flush mount bracket. 6. Align magnets with previously drilled holes. Make sure the cut-out portion of the bracket (circled below) is on the bottom. Press the bracket firmly against the wall. WALL HOLE CUTOUT...
  • Page 28 FLUSH MOUNT BRACKET INSTALLATION, CONTINUED 7. Connect the end of the display cable to the JST connector on the display panel. DISPLAY BRACKET 8. Place the display on the flush mount bracket as shown, attaching the back of the display panel to the magnets on the mounting bracket.
  • Page 29: Evaporator Unit Wiring Diagram - Kdt

    CEILING MOUNT WIRING DIAGRAM - KDT Page 27 08/04/21...
  • Page 30: Evaporator Unit Wiring Diagram - 24V

    CEILING MOUNT WIRING DIAGRAM - 24V Page 28 08/04/21...
  • Page 31: Condensing Unit Wiring Diagram

    CONDENSING UNIT WIRING DIAGRAM Page 29 08/04/21...
  • Page 32: Line Set Piping Diagram

    LINE SET PIPING DIAGRAMS These are two suggested examples for running the line set from the coil to the condensing unit. Example 1 is specifically applicable when the system is installed with the condensing unit below or leveled to the coil. Example 2 is applicable when the system is installed with the condensing unit at a higher elevation than the coil.
  • Page 33: Preparing The Condensing Unit

    Troubleshooting Guide. Communication Cable Operation WhisperKOOL’s split systems operate like traditional air conditioners where there is wiring between the condensing unit and the evaporator unit. WhisperKOOL Cassette Condensing Unit systems do not utilize a solenoid valve or low-pressure switch, which allows the system to run like a residential HVAC system.
  • Page 34: Condensing Unit Wiring

    CONDENSING UNIT WIRING 1. Locate or install an electrical disconnect box near the outdoor condensing unit per electrical code. 2. Remove electrical cover plate from unit. 3. Connect wiring for: 24V contactor (communication cable), L1, L2, and Ground as identified by terminal block label. 4.
  • Page 35: Installing The Condensing Unit

    INSTALLING THE CONDENSING UNIT Step 1: Select installation location Before installing the outdoor unit, you must choose an appropriate location. The following are standards that will help you choose an appropriate location for the unit. Proper installation locations meet the following standards: •...
  • Page 36 INSTALLING THE CONDENSING UNIT(CONTINUED) If you will install the unit on the ground or on a concrete mounting platform, do the following: 1. Mark the positions for four expansion bolt based on dimensions in the Unit Mounting Dimensions chart. 2. Pre-drill holes for expansion bolts. 3.
  • Page 37 INSTALLING THE CONDENSING UNIT (continued) Line Set Piping Size Ceiling Mount H.E. 9000/12000 Line Set Length <25ft 26-50ft 50-100ft Horizontal Tubing 5/8” 3/4” Suction Line 5/8" Vertical Rise Horizontal Tubing 3/8” Liquid Line Vertical Rise 3/8” Line set piping size is determined by the unit size and the line set length. Determine the length before selecting the size. For the vertical rise on the suction and liquid lines refer to the line set piping diagrams above.
  • Page 38 INSTALLING THE CONDENSING UNIT(continued) Charging • The chart below provides the approximate refrigerant charge amount for initial startup based on the line set length. Please see the chart below for the initial charge amount. The installing technician may still need to add additional charge and dial in the desired subcooling to achieve optimum performance.
  • Page 39 INSTALLING THE CONDENSING UNIT(continued) Finalizing the Installation • Confirm the entire suction line from the evaporator unit to the condensing unit is insulated using cellular insulation or equivalent. Seal all seams with Armaflex 520 Foam Insulation Adhesive or equivalent. • Confirm that the control is displaying the correct temperature and that no alarms are present. Approximate Operating Pressures (Cellar temperature 55°F) Temp.
  • Page 40: Finalizing The Installation

    FINALIZING THE INSTALLATION Push the grille back into place. This will attach the grille to the ball studs. Screw in the eight screws to secure the front access panel. Page 38 08/04/21...
  • Page 41: Filter

    FILTER Washable filter is installed from the factory on the return side of the grille, secured via Velcro strips. Page 39 08/04/21...
  • Page 42: Line Set, Drain Tube, And Electrical Connections

    LINE SET, DRAIN TUBE, and ELECTRICAL CONNECTIONS • Line set, condensate pump, drain tube and electrical connections have been relocated to be accessible from the bottom (cellar side / grille side) located on return side of unit. • Can be accessed by removing the grille. •...
  • Page 43: Speed Switch

    2 SPEED SWITCH • The WhisperKool Ceiling mount now comes equipped with a 2-speed fan switch. • Located on the electrical panel. Access by removing grille and internal access panel. • Speed is sent from factory set to High. Flip the switch to adjust down to Medium speed.
  • Page 44: Display Layout And Specifications

    QUICK REFERENCE GUIDE Compressor is on Display Layout Fan is on Anti-Frost Cycle running Alarm is present °F Scroll Button Return to Previous Menu Change Setpoint View/Change Setpoint Scroll Button Enter User Menu Change Setpoint Power On/Off Unlock Button (hold for 5 sec) (hold for 1 sec) Ceiling Mount 9000 Specifications Ceiling Mount Twin 9000 Evaporator...
  • Page 45 There are several factors such as glass, stone, and concrete which will change the required amount of BTUs needed to properly cool your wine room. We strongly recommend utilizing the cellar wizard on the WhisperKOOL website in order to ensure you are selecting the proper cooling system for your application. Under-sizing your cooling system can lead to premature failure and/or prevent the system from reaching the desired set temperature.
  • Page 46: Controller Functions

    CONTROLLER FUNCTIONS Button Normal Functions °F INITIAL STARTUP When the unit is plugged in and power is sent to the controller, a beep will sound, confirming that the controller is getting power. All LEDs on the display will blink three times. Three dashes will then appear on the screen.
  • Page 47: Icon Glossary

    ICON GLOSSARY Icon Meaning SNOWFLAKE Blinking: The unit is calling for cooling, but must wait five minutes before restarting the com- pressor. This five-minute delay serves as an Anti-Short Cycle for the compressor’s protection. Constant: The unit is in cooling mode and the condensing unit is running. DRIPPING SNOWFLAKE The unit is undergoing an Anti-Frost Cycle.
  • Page 48: Alarm Codes

    ALARM CODES Code Cause Solution The following alarm codes will be displayed on the screen along with the alarm icon. Bottle probe is not connected Attach bottle probe to circular connector Faulty bottle probe connection Locate faulty bottle probe connection by inspecting all wiring connections between the bottle probe and the circuit board.
  • Page 49: User Menu

    USER MENU The User Menu is accessed by pressing and holding the SET button for 3 seconds. Use the UP and DOWN ARROW buttons to navigate to desired parameters. Press the SET button again to view these parameters. Press the UP and DOWN ARROW buttons to adjust a parameter.
  • Page 50: Troubleshooting Guide

    WHISPERKOOL TROUBLESHOOTING GUIDE Unit has ice forming on the evaporator unit Possible cause Solution Evaporator filter or coil is dirty Remove the filter and wash it, then clean the coil with a vacuum. If coil is very dirty, use a spray bottle with a small amount of liquid dish detergent or coil cleaner.
  • Page 51 Unit leaks water Possible cause Solution Evaporator unit is not level Evaporator unit should be level on the wall to prevent leaking Drain line clogged or kinked Check drain line to make sure water can flow freely Drain is clogged, preventing water from escaping Disconnect drain and clear it out;...
  • Page 52: System Operation-Kdt

    SYSTEM OPERATION-KDT Initial Start-Up The compressor will remain off until the evaporator coil When the unit is plugged in and power is sent to the controller, reaches 40°F, or for a maximum of one hour. The unit will then a beep will sound, confirming that the controller is getting return to normal operation.
  • Page 53: System Operation-24V

    SYSTEM OPERATION-24V Initial Start-Up Set the thermostat to COOL and fan switch to AUTO. Lower the setpoint to the desired cellar temperature. (A temperature of 55°F is the recommended setpoint.) See thermostat instructions for details. Indoor Fan Operation If the fan switch on the thermostat is in the AUTO position, it will run only during the cooling cycle.
  • Page 54: Maintenance Schedule

    MAINTENANCE SCHEDULE Monthly 1. Check for debris surrounding condensing unit (leaves, branches, trash, etc); remove all obstructions 2. Check the drain line to see if it is above the waterline (if draining into a vessel) Inspect the external drain line for functionality. Moisture should be present inside of the drain line if system has been running.
  • Page 55: Technical Assistance

    TECHNICAL ASSISTANCE WhisperKOOL Customer Service is available Monday through Friday from 6:00 a.m. to 4:00 p.m. Pacific Standard Time. The appointed customer service representative will be able to assist you with your questions and warranty information more effectively if you provide them with the following: •...
  • Page 56: Warranty Information

    WhisperKOOL warrants against defects in material and workmanship as follows: 1. LABOR — For a period of two (2) years commencing on the date of purchase, WhisperKOOL will, at its option and discretion, reimburse up to $250 to the End User for cost incurred for servicing, repairing, removing or installing warranty parts.
  • Page 57 6. Proof of purchase of the Product in the form of a bill of sale, receipted invoice or serial number, which is evidence that the Product is within the Limited Warranty Period, must be presented by the End User to WhisperKOOL in order to obtain limited warranty service.
  • Page 58 WhisperKOOL Customer Service to arrange for replacement under the warranty guidelines. When a claim for warranty is submitted for a condenser skid, the End User must purchase a new condenser skid from WhisperKOOL at retail price. Upon installation of the new condenser skid by a certified HVAC/R Technician, the HVAC/R Technician must complete the Installation Checklist and End User must submit the Installation Checklist to WhisperKOOL Customer Service for approval.
  • Page 59 County of San Joaquin, State of California, and all parties, WhisperKOOL, Purchaser and End User, hereby irrevocably submit to the personal jurisdiction of such courts for that purpose. No waiver by WhisperKOOL of any breach or default of the contract of sale (including these Terms and Conditions of Sale) concerning a Product will be deemed to be a waiver of any preceding or subsequent breach or default.
  • Page 60: Warranty Registration

    WhisperKOOL 209-466-4606 warranty@whisperkool.com B. Technical Assistance. WhisperKOOL Customer Service is available Monday through Friday from 6:00 a.m. to ATTN: Warranty Registration 4:00 p.m. PST. The Customer Service representative will be able to assist you with your questions and warranty 1738 E. Alpine Avenue...
  • Page 61 WhisperKOOL 1738 E. Alpine Ave Stockton, CA 95205 1(800) 343-9463 www.whisperkool.com...

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