Before You Call - Dell Latitude LM Reference And Troubleshooting Manual

5. Pack the equipment to be returned in the original
(or equivalent) packing materials.
Include return shipping expenses. You are respon-
sible for insuring any product returned, and you
assume the risk of loss during shipment to Dell Com-
puter Corporation. Cash-on-delivery (C.O.D.)
packages are not accepted.
Returns that are missing any of the preceding require-
ments will be refused at our receiving dock and returned
to you.
B
efore You Call
Keep a record of your diagnostic and troubleshooting
activities by photocopying the Diagnostics Checklist in
Figure 5-1 and filling it out whenever you experience a
problem with the computer.
NOTE: Be sure to save the checklist in Figure 5-1 as a
master, so you can use it to make copies as needed. The
checklist can also be accessed in "Diagnostics Check-
list" in the online System User's Guide.
If you need to call Dell Computer Corporation for assis-
tance, you will be able to inform the support technician of
the actions you have taken to resolve the problem. If you
must return a piece of hardware to Dell, a technician will
assign a Return Material Authorization number. Record
the number on the checklist, and include the filled-out
checklist in the shipping box.
Dell's technical support staff uses computer-based
diagnostics to provide fast, accurate answers to your
questions. When you call, the technical support staff
refers to records regarding your specific Dell computer to
better understand your particular question.
If possible, turn your system on before you call Dell for
technical assistance and call from a telephone at or near
the computer. You may be asked to type some commands
at the keyboard, relay detailed information during opera-
tions, or try other troubleshooting steps possible only at
the computer itself.
Make sure the computer's user documentation is
available.
Getting Help 5-5