Warranties And Return Policy; Coverage During Year One; Coverage During Years Two And Three; Limited Three-Year Warranty (U.s. Only) - Dell Latitude LM Reference And Troubleshooting Manual

Warranties and Return Policy

Y
our Dell portable computer is covered by either a
three-year limited warranty or a one-year limited war-
ranty. Please refer to your invoice to determine which
warranty applies to your system. The terms of the war-
ranties (both for the U.S. and Canada) are provided in the
following sections.
L
imited Three-Year Warranty
(U.S. Only)
Dell Computer Corporation ("Dell") manufactures its
hardware products from parts and components that are
new or equivalent to new in accordance with industry-
standard practices. Dell warrants that the hardware
products it manufactures will be free from defects in
materials and workmanship. The warranty term is three
years beginning on the date of invoice, as described in the
following text.
Damage due to shipping the products to you is covered
under this warranty. Otherwise, this warranty does not
cover damage due to external causes, including accident,
abuse, misuse, problems with electrical power, servicing
not authorized by Dell, usage not in accordance with
product instructions, failure to perform required preven-
tive maintenance, and problems caused by use of parts
and components not supplied by Dell.
This warranty does not cover any items that are in one or
more of the following categories: software; sound cards;
speakers; external devices (except as specifically noted);
accessories or parts added to a Dell system after the sys-
tem is shipped from Dell; accessories or parts added to a
Dell system through Dell's system integration depart-
ment; accessories or parts that are not installed in the Dell
factory; or DellWare products. Monitors, keyboards, and
mice that are Dell-branded or that are included on Dell's
Appendix D
standard price list are covered under this warranty; all
other monitors, keyboards, and mice (including those
sold through the DellWare program) are not covered.
Batteries for portable computers are covered only during
the initial one-year period of this warranty.

Coverage During Year One

During the one-year period beginning on the invoice date,
Dell will repair or replace products covered under this lim-
ited warranty that are returned to Dell's facility. To request
warranty service, you must call Dell within the warranty
period. Refer to Chapter 5, "Getting Help," to find the
appropriate telephone number for obtaining customer
assistance. If warranty service is required, Dell will issue a
Return Material Authorization Number. You must ship the
products back to Dell in their original or equivalent pack-
aging, prepay shipping charges, and insure the shipment or
accept the risk of loss or damage during shipment. Dell
will ship the repaired or replacement products to you
freight prepaid if you use an address in the continental U.S.
Shipments to other locations will be made freight collect.
NOTE: Before you ship the product(s) to Dell, back up
the data on the hard-disk drive(s) and any other storage
device(s) in the product(s). Remove any removable
media, such as diskettes, CDs, or PC Cards. Dell does
not accept liability for lost data or software.
Dell owns all parts removed from repaired products. Dell
uses new and reconditioned parts made by various manu-
facturers in performing warranty repairs and building
replacement products. If Dell repairs or replaces a prod-
uct, its warranty term is not extended.

Coverage During Years Two and Three

During the second and third years of this limited warranty,
Dell will provide, on an exchange basis, replacement parts
for the Dell hardware product(s) covered under this limited
Warranties and Return Policy D-1