Techconnect Bbs; Automated Order-Status System; Problems With Your Order; Product Information - Dell Latitude LM Reference And Troubleshooting Manual

For the TechFax telephone number, see Table 5-3.
NOTE: TechFax is not always available in all locations
outside the continental United States. Please call your
local Dell representative for information on availability.

TechConnect BBS

Use your modem to access Dell's TechConnect BBS
24 hours a day, seven days a week. The service is menu-
driven and fully interactive. The modem settings for the
BBS are 8 bit, no parity, 1 stop bit.
You can use the BBS to do the following:
•
Send questions to a Dell technician
•
Request a follow-up call or leave a message for a
Dell technical support specialist
•
Order parts
•
Download basic input/output system (BIOS) and
video driver upgrades
•
Download updates to the Dell Directory
For the BBS telephone number, see Table 5-3.
NOTE: The Dell TechConnect BBS is not always avail-
able in all locations outside the continental United
States. Please call your local Dell representative for
information on availability.

Automated Order-Status System

You can call this automated service to check on the status
of any Dell products that you have ordered. A recording
prompts you for the information needed to locate and
report on your order. For the telephone number to call,
see Table 5-3.
5-4 Dell Latitude LM Reference and Troubleshooting Guide
P
roblems With Your Order
If you have a problem with your order, such as missing
parts, wrong parts, or incorrect billing, contact Dell Com-
puter Corporation for customer assistance. Have your
invoice or packing slip handy when you call. For the tele-
phone number to call, see Table 5-3.
P
roduct Information
If you need information about additional products avail-
able from Dell Computer Corporation, or if you would
like to place an order, a sales specialist will be glad to
help. For the telephone number to call, see Table 5-3.
R
eturning Items for Warranty
Repair or Credit
Prepare all items being returned, whether for repair or
credit, as follows:
1. Call Dell to obtain an authorization number, and
write it clearly and prominently on the outside of
the box.
For the telephone number to call, see Table 5-3.
2. Include a copy of the invoice and a letter describ-
ing the reason for the return.
3. Include a copy of the Diagnostics Checklist indi-
cating the tests you have run and any error
messages reported by the Dell diagnostics.
4. Include any accessories that belong with the
item(s) being returned (power cables, software
diskettes, guides, and so on) if the return is for
credit.