Troubleshooting The Cd-Rom Drive; Troubleshooting The Hard-Disk Drive - Dell Latitude LM Reference And Troubleshooting Manual

6. Call Dell for technical assistance.
See Chapter 5, "Getting Help," for instructions.

Troubleshooting the CD-ROM Drive

During POST, the computer checks the CD-ROM drive,
comparing its characteristics with the system configura-
tion information. (The CD-ROM/hard-disk drive access
indicator blinks as the computer performs this check.)
If a failure occurs with the drive, make a copy of the
Diagnostics Checklist found in Chapter 5 and fill it out as
you complete the following procedure:
1. Install the CD-ROM drive in the options bay.
Reboot the computer by pressing the
< >< ><
CTRL ALT DEL
CD-ROM/harddisk drive access indicator appear
in the status display panel during the boot
routine.
Yes. Go to step 3.
No. Go to step 2.
2. Remove and reinsert the CD-ROM drive. Reboot
the computer. Does the CD-ROM/hard-disk drive
access indicator appear in the status display panel
during the boot routine?
Yes. Go to step 3.
No. Go to step 7.
3. Remove the hard-disk drive and boot the com-
puter. Does the CD-ROM/hard-disk drive access
indicator appear in the status display panel?
Yes. Go to step 4.
No. Go to step 7.
4. Reinstall the hard-disk drive. Then check the
config.sys file (in the Microsoft Windows 95 oper-
ating system, check the CD-ROM configuration
in the Settings folder). Is the CD-ROM driver
(tsycdrom.sys) installed?
Yes. Go to step 5.
No. Load the driver and return to step 1 to begin this
procedure again. (To load the driver, use the program
diskette sets you made when you first received your
Dell computer.)
> key combination. Does the
5. Insert a bootable diskette into drive A, and reboot
the computer.
6. Type d: and press <
press < >. Does MS-DOS display the root
ENTER
directory contents for drive D?
Yes. The problem is resolved.
No. Go to step 7.
7. Insert your Dell diagnostics diskette into drive A,
and reboot the computer. Then run the IDE CD
ROM Drives Test Group. Does your CD-ROM
drive pass all the tests?
Yes. Return to step 1, and perform this troubleshoot-
ing procedure again. If you continue to experience
trouble, call Dell for technical assistance. (See Chap-
ter 5, "Getting Help," for instructions.)
No. Go to step 8.
8. Call Dell for technical assistance.
See Chapter 5, "Getting Help," for instructions.

Troubleshooting the Hard-Disk Drive

During POST, the computer checks the hard-disk drive,
comparing its characteristics with the system configura-
tion information. (The hard-disk drive access indicator
blinks as the computer performs this check.) If a failure
occurs with the drive, make a copy of the Diagnostics
Checklist found in Chapter 5 and fill it out as you com-
plete the following procedure:
1. Reboot the computer by pressing
< >< ><
CTRL ALT DEL
disk drive access indicator appear in the status
display panel during the boot routine, and does
the drive boot the operating system?
Yes. If a message appears on the display, see Table 3-
2 for an explanation of the message and possible cor-
rective actions. Then go to step 6.
No. Go to step 2.
2. Insert a bootable diskette into drive A, and reboot
the computer.
Troubleshooting Your Computer
>. Then type dir and
ENTER
>. Does the CD-ROM/hard-
3-15