Dell OptiPlex GX50 User Manual page 174

172
So lv ing Pr o ble m s
• If you hear an unfamiliar scraping or grinding sound when a drive is
accessed, there could be a hardware malfunction.
technical assistance.
• When you turn on the computer, you can hear drive activity during
the boot routine. If your computer does not boot,
technical assistance.
• If you are trying to copy data to the floppy, make sure that it is not
write-protected.
• Try a different floppy in the drive. If the new floppy works, the original
one may be defective.
• Test the floppy drive access light by using one of the following
methods:
• Using MS-DOS
the DOS prompt, and press <Enter>.
• Using Microsoft
into the drive, open My Computer from the desktop, and double-
click the floppy drive icon.
• Check the settings in system setup.
• Clean the drive using a commercially available cleaning kit.
NOTICE: Do not attempt to clean drive heads with a swab. You may
accidentally misalign the heads, rendering the drive inoperable.
If the problem still exists after you complete the basic checks, fill out the
Dell Diagnostics as you perform the following steps.
CAUTION: Before you perform this procedure, see
Instructions."
Run the Diskette device group in the
1
Did any of the tests fail?
Yes. Contact Dell for technical assistance.
No. Go to step 2.
Turn off the computer and devices, disconnect them from their
2
electrical outlets, wait at least 5 seconds, and then open the computer
cover.
Remove and reinstall the floppy drive.
3
®
, insert a floppy into the drive, type
® ®
Windows or Windows NT
Dell Diagnostics.
Contact Dell for
contact Dell for
at
dir a:
®
, insert a floppy
"Safety