Dell G5 5000 Service Manual
  1. Manuals
  2. Brands
  3. Dell Manuals
  4. Desktop
  5. G5 5000
  6. Service manual

Dell G5 5000 Service Manual

Hide thumbs
Table of Contents

Advertisement

Quick Links

G5 5000
Service Manual
Regulatory Model: D28M
Regulatory Type: D28M003
June 2020
Rev. A00

Advertisement

Table of Contents
loading

Related Manuals for Dell G5 5000

Summary of Contents for Dell G5 5000

  • Page 1 G5 5000 Service Manual Regulatory Model: D28M Regulatory Type: D28M003 June 2020 Rev. A00...
  • Page 2 A WARNING indicates a potential for property damage, personal injury, or death. © 2020 Dell Inc. or its subsidiaries. All rights reserved. Dell, EMC, and other trademarks are trademarks of Dell Inc. or its subsidiaries. Other trademarks may be trademarks of their respective owners.

  • Page 3: Table Of Contents

    Transporting sensitive components............................ 7 After working inside your computer............................ 7 Chapter 2: Removing and installing components................8 Recommended tools................................8 Screw list....................................8 Major components of G5 5000............................9 Disassembly and reassembly...............................10 Left-side cover................................10 Front cover..................................11 3.5-inch hard drive................................. 13 LED daughter board...............................16...
  • Page 4 System diagnostic lights..............................60 Enabling Intel Optane memory............................61 Disabling Intel Optane memory............................61 Recovering the operating system............................. 62 Flashing BIOS (USB key)..............................62 Flashing the BIOS................................62 WiFi power cycle................................. 63 Flea power release................................63 Chapter 6: Getting help and contacting Dell..................64 Contents...

  • Page 5: Chapter 1: Working Inside Your Computer

    You should only perform troubleshooting and repairs as authorized or directed by the Dell technical assistance team. Damage due to servicing that is not authorized by Dell is not covered by your warranty. See the safety instructions that is shipped with the product or at www.dell.com/regulatory_compliance.

  • Page 6: Electrostatic Discharge-Esd Protection

    Due to the increased density of semiconductors used in recent Dell products, the sensitivity to static damage is now higher than in previous Dell products. For this reason, some previously approved methods of handling parts are no longer applicable.

  • Page 7: Transporting Sensitive Components

    Transporting sensitive components When transporting ESD sensitive components such as replacement parts or parts to be returned to Dell, it is critical to place these parts in anti-static bags for safe transport.

  • Page 8: Chapter 2: Removing And Installing Components

    Removing and installing components Recommended tools The procedures in this document may require the following tools: • Philips screwdriver #1 • Flat-head screwdriver • Plastic scribe Screw list NOTE: When removing screws from a component, it is recommended to note the screw type, the quantity of screws, and then place them in a screw storage box.

  • Page 9: Major Components Of G5 5000

    Chassis #6-32 System board Chassis M2x4 Major components of G5 5000 The following image shows the major components of G5 5000. 1. left-side cover 2. coin-cell battery 3. wireless card 4. chassis fan 5. M.2 2280 solid-state drive 6. M.2 2230 solid-state drive 7.

  • Page 10: Disassembly And Reassembly

    16. hard-drive assembly Disassembly and reassembly Left-side cover Removing the left-side cover Prerequisites Follow the procedure in Before working inside your computer About this task The following images indicate the location of the left-side cover and provides a visual representation of the removal procedure. Steps 1.

  • Page 11: Front Cover

    About this task The following images indicate the location of the left-side cover and provides a visual representation of the installation procedure. Steps 1. Align the tabs on the left-side cover with the slots on the chassis, and slide it towards the front of the computer. 2.
  • Page 12 Steps 1. Place the computer in an upright position. 2. Gently pry and release the front-cover tabs sequentially from the top. 3. Move the front cover outward from the chassis. 4. Disconnect the front-LED cable from the connector on the front cover. Installing the front cover Prerequisites If you are replacing a component, remove the existing component before performing the installation procedure.

  • Page 13: 3.5-Inch Hard Drive

    Steps 1. Place the computer in an upright position. 2. Connect the front-LED cable to the connector on the front cover. 3. Align the front-cover tabs with the slots on the chassis. 4. Rotate the front cover towards the chassis and snap it into place. Next steps 1.
  • Page 14 Steps 1. Lay the computer on the right side. 2. Disconnect the data and power cables from the hard drive. 3. Remove the cables from the routing guides on the hard-drive assembly. 4. Remove the screw (#6-32) that secures the hard-drive assembly to the chassis. 5.
  • Page 15 Steps 1. Slide the hard drive into the hard-drive cage. 2. Replace the four screws (#6-32) that secure the hard drive to the hard-drive cage. 3. Align the hard-drive assembly with the tabs on the chassis. 4. Using the alignment post, align the screw hole on the hard-drive assembly with the screw hole on the chassis. 5.

  • Page 16: Led Daughter Board

    LED daughter board Removing the LED daughter board Prerequisites 1. Follow the procedure in Before working inside your computer. 2. Remove the left-side cover. About this task The following images indicate the location of the LED daughter board and provides a visual representation of the removal procedure. Steps 1.

  • Page 17: Chassis Fan

    Steps 1. Slide the LED daughter board in place on the system board. 2. Replace the screw (M2x3) that secures the LED daughter board to the system board. 3. Connect the front-LED cable to the connector on the LED daughter board. Next steps 1.
  • Page 18 Steps 1. Lay the computer on the right side. 2. Disconnect the fan cable from the system board. 3. Gently pull the fan to release it from the rubber grommets. 4. Remove the fan off the chassis. Installing the chassis fan Prerequisites If you are replacing a component, remove the existing component before performing the installation procedure.
  • Page 19 Steps 1. Align the slots on the fan with the rubber grommets on the chassis. NOTE: Service fan will have tabs plugged on one side to avoid incorrect installation of the fan. 2. Route the rubber grommets through the slots on fan and pull the rubber grommets until the fan snaps into position. 3.

  • Page 20: Memory Module

    Memory module Removing the memory module Prerequisites 1. Follow the procedure in Before working inside your computer. 2. Remove the left-side cover. About this task The following images indicate the location of the memory modules and provides a visual representation of the removal procedure. Steps 1.
  • Page 21 Installing the memory module Prerequisites If you are replacing a component, remove the existing component before performing the installation procedure. About this task The following images indicate the location of the memory modules and provides a visual representation of the installation procedure. Steps 1.

  • Page 22: Wireless Card

    Wireless card Removing the wireless card Prerequisites 1. Follow the procedure in Before working inside your computer. 2. Remove the left-side cover. About this task The following images indicate the location of the wireless card and provides a visual representation of the removal procedure. Steps 1.
  • Page 23 Installing the wireless card Prerequisites If you are replacing a component, remove the existing component before performing the installation procedure. NOTE: To avoid damage to the wireless card, do not place any cables under it. About this task The following images indicate the location of the wireless card and provides a visual representation of the installation procedure. Steps 1.

  • Page 24: Solid-State Drive/Intel Optane

    Table 2. Antenna-cable color scheme (continued) Connectors on the wireless card Antenna-cable color Auxiliary (black triangle) Black 2. Slide and place the wireless-card bracket on the wireless card. 3. Align the notch on the wireless card with the tab on the wireless-card slot. 4.
  • Page 25 Steps 1. Remove the screw (M2x3) that secures the solid-state drive/Intel Optane to the system board. 2. Slide and lift the solid-state drive/Intel Optane from the M.2 card slot on the system board. Installing the solid-state drive/Intel Optane Prerequisites Solid-state drives are fragile. Exercise care when handling the solid-state drive. If you are replacing a component, remove the existing component before performing the installation procedure.
  • Page 26 Steps 1. Align the notch on the solid-state drive/Intel Optane with the tab on the M.2 card slot. 2. Slide the solid-state drive/Intel Optane into the M.2 card slot on the system board. 3. Replace the screw (M2x3) that secures the solid-state drive/Intel Optane to the system board. NOTE: Enable the Intel Optane after you replace it.

  • Page 27: Coin-Cell Battery

    Coin-cell battery Removing the coin-cell battery Prerequisites 1. Follow the procedure in Before working inside your computer. NOTE: Removing the coin-cell battery resets the BIOS setup program’s settings to default. It is recommended that you note the BIOS setup program’s settings before removing the coin-cell battery. 2.

  • Page 28: Graphics Card

    Insert the coin-cell battery into the socket with the positive side (+) label facing up and snap the battery in the socket. Next steps 1. Install the left-side cover. 2. Follow the procedure in After working inside your computer. Graphics card Removing the graphics card Prerequisites 1.
  • Page 29 Steps 1. Lay the computer on the right side. 2. Locate the graphics card (PCI-Express). 3. Push the securing tabs on the graphics-card support bracket and rotate to remove it off the chassis. 4. Lift the pull tab to open the PCIE door. 5.

  • Page 30: Power Button

    Steps 1. Align the graphics card with the PCI-Express card connector on the system board. 2. Using the alignment post, connect the card in the connector and press down firmly. Ensure that the card is firmly seated. 3. Close the PCIE door. Next steps 1.
  • Page 31 3. Remove the 3.5-inch hard drive. About this task The following images indicate the location of the power button and provides a visual representation of the removal procedure. Steps 1. Lay the computer on the right side. 2. Disconnect the power-button cable from the system board. 3.

  • Page 32: Processor Fan And Heat-Sink Assembly

    Steps 1. Slide the power-button module into the chassis until it snaps into place. 2. Connect the power-button cable to the system board. Next steps 1. Install the 3.5-inch hard drive. 2. Install the left-side cover. 3. Follow the procedure in After working inside your computer.
  • Page 33 Steps 1. Disconnect the processor-fan cable from the system board. 2. In the reverse sequential order (4->3->2->1), loosen the captive screws that secure the processor fan and heat-sink assembly to the system board. 3. Lift the processor fan and heat-sink assembly off the system board. Installing the processor fan and heat-sink assembly Prerequisites If you are replacing a component, remove the existing component before performing the installation procedure.

  • Page 34: Voltage Regulator Heat Sink

    Steps 1. Align the numbering on the processor fan and heat-sink assembly with the numbering on the system board. 2. In the sequential order (1->2->3->4), tighten the captive screws that secure the processor fan and heat-sink assembly to the system board.
  • Page 35 • Generation Intel Core i5-10600K • Generation Intel Core i5-10600KF • Generation Intel Core i7-10700K • Generation Intel Core i7-10700KF • Generation Intel Core i9-10900K • Generation Intel Core i9-10900KF 2. Remove the left-side cover. About this task The following images indicate the location of the voltage regulator heat sink and provides a visual representation of the removal procedure.

  • Page 36: Processor

    • Generation Intel Core i5-10600KF • Generation Intel Core i7-10700K • Generation Intel Core i7-10700KF • Generation Intel Core i9-10900K • Generation Intel Core i9-10900KF About this task The following images indicate the location of the voltage regulator heat sink and provides a visual representation of the installation procedure.
  • Page 37 2. Remove the left-side cover. 3. Remove the processor fan and heat-sink assembly. CAUTION: The processor might still be hot after the computer is shut down. Allow the processor to cool down before removing it. About this task The following images indicate the location of the processor and provides a visual representation of the removal procedure. Steps 1.
  • Page 38 Installing the processor Prerequisites If you are replacing a component, remove the existing component before performing the installation procedure. About this task The following images indicate the location of the processor and provides a visual representation of the installation procedure. Steps 1.

  • Page 39: Power-Supply Unit

    Next steps 1. Install the processor fan and heat-sink assembly. 2. Install the left-side cover. 3. Follow the procedure in After working inside your computer. Power-supply unit Removing the power-supply unit Prerequisites 1. Follow the procedure in Before working inside your computer.
  • Page 40 Steps 1. Lay the computer on the right side. 2. Disconnect the power cables from the system board and remove them from the routing guides on the chassis. 3. Remove the three screws (#6-32) that secure the power-supply unit to the chassis. 4.
  • Page 41 Removing and installing components...

  • Page 42: System Board

    Steps 1. Slide the power-supply unit into the chassis until the securing tab snaps into position. 2. Route the power cable through the routing guides on the chassis and connect the power cables to their respective connectors on the system board. 3.
  • Page 43 NOTE: Replacing the system board removes any changes you have made to the BIOS using the BIOS setup program. You must make the appropriate changes again after you replace the system board. NOTE: Note the routing of all cables as you remove them so that you can route them correctly after you replace the system board.
  • Page 44 7. coin-cell battery 8. solid-state drive connector (m.2 PCIe SSD) 9. PCIe x16 slot 10. chassis-fan cable connector (FAN SYS) 11. processor-power cable connector (ATX CPU1) 12. processor-power cable connector (ATX CPU) 13. processor 14. memory-module slot (DIMM3) 15. memory-module slot (DIMM1) 16.
  • Page 45 Removing and installing components...
  • Page 46 Steps 1. Lay the computer on the right side. 2. Remove the screw (#6-32) that secures the front I/O-bracket to the chassis. 3. Remove the front I/O-bracket from the chassis. 4. Push the tab and disconnect the cables connected to the system board. 5.
  • Page 47 About this task Figure 2. System-board components 1. front LED cable connector (PWR SW) 2. LED daughter-board 3. hard-drive data cable connector (SATA0) 4. hard-drive power cable connector (SATA PWR) 5. power-supply unit cable connector 6. wireless-card slot 7. coin-cell battery 8.
  • Page 48 Removing and installing components...
  • Page 49 Steps 1. Slide the back I/O-ports on the system board into the front I/O-slots on the chassis and align the screw holes on the system board with the screw holes on the chassis. 2. Replace the screw (M2x4) that secures the system board to the chassis. 3.
  • Page 50 5. Align the front I/O-bracket with the slots on the chassis. 6. Replace the screw (#6-32) that secures the front I/O-bracket to the chassis. Next steps 1. Install the processor. 2. Install the voltage regulator heat sink (optional). 3. Install the processor fan and heat-sink assembly.

  • Page 51: Chapter 3: Drivers And Downloads

    Drivers and downloads When troubleshooting, downloading or installing drivers it is recommended that you read the Dell Knowledge Based article, Drivers and Downloads FAQ SLN128938. Drivers and downloads...

  • Page 52: Chapter 4: System Setup

    System setup CAUTION: Unless you are an expert computer user, do not change the settings in the BIOS Setup program. Certain changes can make your computer work incorrectly. NOTE: Depending on the computer and its installed devices, the items listed in this section may or may not be displayed. NOTE: Before you change BIOS Setup program, it is recommended that you write down the BIOS Setup program screen information for future reference.

  • Page 53: System Setup Options

    NOTE: It is recommended to shutdown the computer if it is on. The one-time boot menu displays the devices that you can boot from including the diagnostic option. The boot menu options are: • Removable Drive (if available) • STXXXX Drive (if available) NOTE: XXX denotes the SATA drive number.
  • Page 54 Table 4. System setup options—System information menu (continued) General-System Information Processor ID Displays the processor identification code. Current Clock Speed Displays the current processor clock speed. Minimum Clock Speed Displays the minimum processor clock speed. Maximum Clock Speed Displays the maximum processor clock speed. Processor L2 Cache Displays the Processor L2 Cache size.
  • Page 55 Table 5. System setup options—System Configuration menu (continued) System Configuration SATA-3 Displays the SATA device information of the computer. M.2 PCIe SSD-2 Displays the M.2 PCIe SSD information of the computer. SMART Reporting Enable or disable SMART Reporting during system startup. USB Configuration Enable Boot Support Enable or disable booting from USB mass storage devices such as external hard...
  • Page 56 Table 8. System setup options—Secure Boot menu (continued) Secure Boot Secure Boot Mode Modifies the behavior of Secure Boot to allow evaluation or enforcement of UEFI driver signatures. • Deployed Mode-Default: Enabled • Audit Mode-Default: Disabled Deployed Mode Enable or disable the deployed mode. Audit Mode Enable or disable the audit mode.
  • Page 57 SupportAssist System Resolution Auto OS Recovery Threshold Control the automatic boot flow for SupportAssist System Resolution Console and for Dell OS Recovery tool. SupportAssist OS Recovery Enable or disable the boot flow for SupportAssist OS Recovery tool in the event of...

  • Page 58: System And Setup Password

    System and setup password Table 15. System and setup password Password type Description System password Password that you must enter to log on to your system. Setup password Password that you must enter to access and make changes to the BIOS settings of your computer.

  • Page 59: Real Time Clock (Rtc) Reset

    Real Time Clock (RTC) reset The Real Time Clock (RTC) reset function allows you or the service technician to recover the recently launched model Dell computers from No POST/No Boot/No Power situations. You can initiate the RTC reset on the computer from a power-off state only if it is connected to AC power.

  • Page 60: Chapter 5: Troubleshooting

    Troubleshooting SupportAssist diagnostics About this task The SupportAssist diagnostics (previously known as ePSA diagnostics) performs a complete check of your hardware. The SupportAssist diagnostics is embedded in the BIOS and is launched by it internally. The SupportAssist diagnostics provides a set of options for particular devices or device groups.

  • Page 61: Enabling Intel Optane Memory

    Table 16. LED codes (continued) Diagnostic light codes Problem description Coin-cell battery failure PCI, video card/chip failure Recovery image not found Recovery image found but invalid Power-rail failure System BIOS Flash incomplete Management Engine (ME) error Power rail failure Camera status light: Indicates whether the camera is in use. •...

  • Page 62: Recovering The Operating System

    You can also download it from the Dell Support website to troubleshoot and fix your computer when it fails to boot into their primary operating system due to software or hardware failures.

  • Page 63: Wifi Power Cycle

    WiFi power cycle About this task If your computer is unable to access the internet due to WiFi connectivity issues a WiFi power cycle procedure may be performed. The following procedure provides the instructions on how to conduct a WiFi power cycle: NOTE: Some ISPs (Internet Service Providers) provide a modem/router combo device.

  • Page 64: Chapter 6: Getting Help And Contacting Dell

    Getting help and contacting Dell Self-help resources You can get information and help on Dell products and services using these self-help resources: Table 17. Self-help resources Self-help resources Resource location Information about Dell products and services www.dell.com My Dell Tips Contact Support In Windows search, type Contact Support, and press Enter.

Table of Contents