Lenovo ThinkSystem HR630X User Manual page 106

Chapter 5. Troubleshooting and diagnostics
5. 1 PROBLEMS WITH INI TIAL START UP
Should you encounter any problem starting up the system for the first time, follow the suggested actions below, in the listed order, until the problem is
resolved:
1. Verify that the server's hardware configuration is as stated on the packing list.
2. Verify that all power cords and cables are connected correctly and securely.
3. Verify that all processors are fully inserted into their sockets in the system board.
4. Verify that the CPU heat sink is working properly.
5. Verify that all PCI cards are fully and securely inserted into their respective slots on the system board.
6. Verify that there are no resource conflicts between any newly-added card and the standard cards (e.g. two cards sharing the same interrupt).
7. Verify that all external devices (such as CD-ROM drives) are working properly.
8. If the system contains a hard disk drive, verify that it has been properly formatted or configured.
9. Verify that all device drivers are installed properly.
10. Check if the user has made any changes to the BIOS settings.
11. Verify that the operating system is installed correctly. (Refer to the sections relating to the operating system)
12. Verify that the server power button is turned on.
If the problem is not resolved, follow the suggested actions below, or contact your sales agent.
5. 2 APPLICATION PROGR AM PROBLEMS
If a newly-installed program does not run properly even though all other programs are running normally, it is unlikely to be due to a hardware
malfunction. In this case, do the following:
1. Verify that the system meets the minimum hardware configuration requirement for the newly-installed program. (Refer to the user guide provided
with the program)
2. Verify that the program is legal. The use of illegal programs is not recommended; they can cause the system errors.
3. If the program is run from a USB flash drive, ensure that the program on the drive is a complete copy.
4. If the program is run from a compact disc, ensure that the disc is free from damage.
5. If the program is run from a hard disk drive, ensure that the program and all its related files are properly installed on the drive.
6. Verify that all device drivers for the program are correctly installed.
7. Verify that all program attributes are configured correctly.
8. Verify that the program is used correctly.
If the problem is not resolved, contact the customer service of the program manufacturer.
5. 3 SYSTEM OPERATION PROBLEMS
If a fault occurs despite all system software and hardware running properly, the fault is likely to be due an external equipment failure. Hardware failure
can be broadly divided into two categories. The first type can be easily resolved. The second type of hardware failure, however, cannot be resolved
easily and can lead to other complications. Software failures, on the other hand, generally result from improper modifications to the system, such as
improper additions or removals.
1. If the program is run from a compact disc, replace the disc and check if the same problem exists for all other compact discs.
2. If the program is run from a hard disk drive, verify that the all files needed for the program are copied to the same drive.
3. For random faults, verify that all cables are securely connected. Ensure that the keyboard is clean, and no keys on the keyboard are stuck (resulting
in incorrect input).
4. In case of a power surge, power outage or power dip, reinstall the program, then run it once more to see if the problem persists.(Symptoms of a
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