Troubleshooting - D-Link VoiceCenter DPH-125MS User Manual

Section  - Troubleshooting
This chapter provides solutions to problems that can occur during the installation and operation of the DHP-125MS.
Read the following descriptions if you are having problems.
There is no DIAL tone.
• Check if there are any loose connections.
Why can't I dial my friend's SIP number?
• Check Registrar Server Domain Name/IP address and Outbound Proxy Domain Name/IP Address (under SIP
Settings in Configuration Menu). Make sure you have the right Name or IP Address.
• Check the LCD display on your phone to see if there is a name or number displayed on the screen. If the name or
number is not displayed, use a web browser and access the configuration menu. Make sure that the Registrar
Server Domain Name/IP Address is correct.
• Check the register status under SIP Account Settings in the configuration menu (from web browser). If your status
is unregistered, it means you do not have a SIP account. Contact your SIP service provider to get an account.
I accidentally set DSL to enable and now the phone does not boot up?
• Unplug the power cord from the IP phone. Wait 2 seconds and plug the power cord back in the IP phone. Press
and hold MENU key. The system should bypass boot up and go straight into phone setup menu. Modify the phone
setting and make sure you save it before you exit.
Why do I get "Can't Upgrade Now" screen when I click Submit in the configuration menu?
• Make sure you exit setting mode (phone book, menu, speed dial...) before you click Submit in the configuration
menu.
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Troubleshooting