Epson PERFECTION 1240U Reference Manual page 117

Chapter 6
Maintenance and Troubleshooting
Maintenance . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6-3
Cleaning the scanner . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6-3
Replacing the fluorescent lamp . . . . . . . . . . . . . . . . . . . . . . . 6-4
Removing the Cover for Thick or Large Documents . . . . . . . . . . 6-5
Transporting the Scanner . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6-6
Problems and Solutions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6-7
Error Indicator . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6-8
Operating Problems . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6-9
The fluorescent lamp does not come on.. . . . . . . . . . . . . . . . 6-9
The scanner does not scan. . . . . . . . . . . . . . . . . . . . . . . . . . . . 6-9
The scanner software does not work properly. . . . . . . . . . . 6-10
Quality Problems . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6-10
The entire image is distorted or blurred. . . . . . . . . . . . . . . . 6-10
Part of the image is distorted or blurred. . . . . . . . . . . . . . . . 6-11
Edges of the document are not scanned.. . . . . . . . . . . . . . . . 6-11
Colors are patchy or distorted at the edges of the image. . 6-11
The image is faint or out of focus. . . . . . . . . . . . . . . . . . . . . . 6-11
The image is too dark. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6-12
Straight lines in the image come out jagged. . . . . . . . . . . . . 6-12
The image does not look the same as the original. . . . . . . . 6-12
A line of dots is always missing from the scanned image.. 6-13
Colors on your monitor are different from those in the original
image.. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6-13
Printed colors are different from those in the original image.6-13
The printed image is larger or smaller than the original.. . 6-14
Scanned images cannot be printed or come out garbled when
printed. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6-14
The colors of negative film preview images look strange. . 6-14
Software Setup Problems . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6-15
Maintenance and Troubleshooting
6-1