Software Loading Failure; Symptom; Solution - H3C WX5540H Installation Manual

4. Verify that the console cable is in good condition.
5. If the problem persists, contact H3C Support.

Software loading failure

Symptom

The device fails in software loading.

Solution

To resolve the problem:
1. Verify that the physical ports are connected securely and correctly. If a port is not connected
securely, reconnect the port and make sure the connections are correct.
2. View the software loading process displayed on the HyperTerminal to check for errors. If an error
exists, correct the error.
For example, check for the following errors that might occur:
When you use XMODEM to load software, you select a baud rate other than 9600 bps, but you
have not reset the baud rate for the HyperTerminal.
When you use TFTP to load software, you entered an incorrect IP address, software name, or
TFTP serve path.
When you use FTP to load software, you entered an incorrect IP address, software name,
username, or password.
3. If the problem persists, contact H3C Support.
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