Obtaining The System Logs (E-25C) - Ricoh E-25C Field Service Manual

d. Optional: To include the email log in the report, select Email log.
The email log can be useful to include if the file was submitted by email.
e. Optional: To include the original source file in the report, click Add+.
The original source file can be useful to include if the job does not process or print. However,
it may exceed the allowed size of the report. In this case, it may be useful to provide the
original source file separately.
Attach any additional related files to the report.
5.
The job error report has a maximum file size of 2GB. If the selections and attachment result in a
report larger than 2GB, the report size must be reduced, such as by deselecting options or
removing additional files.
If the customer considers any print jobs to be confidential, remove the job files before sending the
6.
zip file to technical support.

If the customer does not wish to provide the original file, then the original file should not be
selected or should be removed from the zip file.

If the customer does not wish to provide the print job, then the archived job (automatically
saved when creating the JER) must be removed.

If the customer does not wish to provide the Job Log (which usually contains the Job title and
the User name), it should be removed.
Save the Job Error Report.
7.

Obtaining the System Logs (E-25C)

The E-25C provides the ability to download system logs that can be sent to technical support for
diagnostic purposes.
The logs are combined into a single encrypted zip file, which does not contain any original job files.
To download the system logs
Access Configure. [Link to
1.
Accessing Configure]
5.Troubleshooting
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