Ricoh CH-C1 Technical Bulletin
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Ricoh CH-C1 Technical Bulletin

Ricoh CH-C1 Technical Bulletin

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Table of Contents

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Reissued: 02-Nov-15
Model:
CH-C1
RTB Reissue
The items in bold italics have been corrected or added.
Subject:
Firmware Release Note: Web Uapl
From:
2nd Tech Service Sect., MFP/Printer Tech Service Dept
Classification:
This RTB has been issued to announce the firmware release information for the Web Uapl.
Version
Program No.
1.09
1.08
1.07
1.06
Note: Definition of Availability of RFU via @Remote
"Available" The firmware can be updated via RFU or SD card.
"Not available": The firmware can only be updated via SD card.
Version
1.09
Symptom corrected:
Minor bug correction.
1.08
Symptom corrected:
Although the fax function is installed in the device, "Fax Received File" might
not be displayed in the "Print Job/Stored File" menu in Web Image Monitor.
1.07
Symptom corrected:
Although the fax function is installed in the device, "Fax Received File" might
not be displayed in the "Print Job/Stored File" menu in Web Image Monitor.
1.06
1st Mass production
T
echnical
Troubleshooting
Mechanical
Paper path
Product Safety
D1365766E
D1365766D
D1365766C
D1365766B
Modified Points or Symptom Corrected
B
ulletin
Date:
Prepared by:
Part information
Electrical
Transmit/receive
Other (Firmware)
Effective Date
November 2015 production
October 2015 production
September 2014 production
1st Mass production
No
20-May-13
.: RD135004c
T.Mimura
Action required
Service manual revision
Retrofit information
Tier 2
Availability of RFU
Available
Available
Available
Available
PAGE: 1/1

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Summary of Contents for Ricoh CH-C1

  • Page 1 PAGE: 1/1 Reissued: 02-Nov-15 Model: Date: CH-C1 20-May-13 .: RD135004c RTB Reissue The items in bold italics have been corrected or added. Subject: Prepared by: Firmware Release Note: Web Uapl T.Mimura From: 2nd Tech Service Sect., MFP/Printer Tech Service Dept...
  • Page 2 PAGE: 1/1 Reissued: 02-Apr-15 Model: Date: CH-C1 20-May-13 .: RD135007c RTB Reissue The items in bold italics have been corrected or added. Subject: Prepared by: Firmware Release Note: GWFCU3.8-1(WW) K.Hamada From: 1st Tech Service Sect., MFP/Printer Tech Service Dept...
  • Page 3 PAGE: 1/1 Reissued: 02-Sep-14 Model: Date: CH-C1 20-May-13 .: RD135011b RTB Reissue The items in bold italics have been corrected or added. Subject: Prepared by: Firmware Release Note: PowerSaving Sys T.Toriumi From: 1st Tech Service Sect., MFP/Printer Tech Service Dept...
  • Page 4 PAGE: 1/1 Model: Date: CH-C1 20-May-13 .: RD135013 Subject: Prepared by: Firmware Release Note: PS3 T.Toriumi From: 1st Tech Service Sect., MFP/Printer Tech Service Dept Troubleshooting Part information Action required Classification: Mechanical Electrical Service manual revision Paper path...
  • Page 5 PAGE: 1/1 Reissued: 17-Jan-17 Model: Date: CH-C1/ CH-C1Pro 20-May-13 .: RD135014b RTB Reissue The items in bold italics have been corrected or added. Subject: Prepared by: Firmware Release Note: RPCS T.Toriumi From: 1st Tech Service Sect., MFP/Printer Tech Service Dept...
  • Page 6 PAGE: 1/4 Reissued: 14-Jan-14 Model: Date: CH-C1 20-May-13 .: RD135015c RTB Reissue The items in bold italics have been added. Subject: Prepared by: Firmware Release Note: TDCU T.Toriumi From: 1st Tech Service Sect., MFP/Printer Tech Service Dept Classification:...
  • Page 7 PAGE: 2/4 Reissued: 14-Jan-14 Model: Date: CH-C1 20-May-13 .: RD135015c Version Modified Points or Symptom Corrected 2.00.6:04 Symptom Corrected: Abnormally contracted images appear at 17mm intervals, which could also be followed by SC446-03. IMPORTANT note for the MP C8002/ProC5110S only: If updating the firmware from a version 2.00.2:04 or earlier, make sure to...
  • Page 8 PAGE: 3/4 Reissued: 14-Jan-14 Model: Date: CH-C1 20-May-13 .: RD135015c Version Modified Points or Symptom Corrected 2.00.5:04 Specification Change: Control for stopping the development unit motor was corrected. Note: This f/w does not have to be updated as a set with other software.
  • Page 9 PAGE: 4/4 Reissued: 14-Jan-14 Model: Date: CH-C1 20-May-13 .: RD135015c Version Modified Points or Symptom Corrected 2.00.4:04 Symptom corrected: 1. Banding may occur at 1-2mm and 4-5mm pitch. 2. Color shifting. 3. Copy/print jobs cannot be started due to continuous rotation of drum motor, drum cleaning motor, ITB motor, PTR motor, and fusing motor.
  • Page 10 PAGE: 1/1 Reissued: 02-Nov-15 Model: Date: CH-C1 20-May-13 .: RD135017d RTB Reissue The items in bold italics have been corrected or added. Subject: Prepared by: Firmware Release Note: NetworkDocBox T. Mimura From: 2nd Tech Service Sect., MFP/Printer Tech Service Dept...
  • Page 11 PAGE: 1/1 Model: Date: CH-C1 20-May-13 .: RD135019 Subject: Prepared by: Firmware Release Note: aics T.Toriumi From: 1st Tech Service Sect., MFP/Printer Tech Service Dept Troubleshooting Part information Action required Classification: Mechanical Electrical Service manual revision Paper path...
  • Page 12 PAGE: 1/1 Reissued: 23-Aug-16 Model: Date: CH-C1/ MT-C6 20-May-13 .: RD135020d RTB Reissue The items in bold italics have been corrected. Subject: Prepared by: Firmware Release Note: MailBOX_CS4010 K.Hamada From: 1st Tech Service Sect., MFP/Printer Tech Service Dept...
  • Page 13 PAGE: 1/1 Reissued: 10-Feb-16 Model: Date: CH-C1 20-May-13 .: RD135021e RTB Reissue The items in bold italics have been corrected or added. Subject: Prepared by: Firmware Release Note: Extended JS Y.Suzuki From: 2nd Tech Service Sect., MFP/Printer Tech Service Dept...
  • Page 14 PAGE: 1/1 Model: Date: CH-C1 20-May-13 .: RD135022 Subject: Prepared by: Firmware Release Note: Option Netware T.Toriumi From: 1st Tech Service Sect., MFP/Printer Tech Service Dept Troubleshooting Part information Action required Classification: Mechanical Electrical Service manual revision Paper path...
  • Page 15 PAGE: 1/2 Reissued: 11-May-16 Model: Date: CH-C1/CH-C1pro 24-May-13 .: RD135023g RTB Reissue The items in bold italics have been corrected or added. Subject: Prepared by: E. Hinata Firmware Release Note: browser From: 1st Tech Service Sect., MFP/Printer Tech Service Dept...
  • Page 16 Modified Points or Symptom Corrected 1.01.00 Symptom corrected: 1. When connecting via HTTPS to the Ricoh Integrated Cloud Environment by using the browser on the operation panel, some of the icons might not be displayed. 2. After trying to view a webpage that is not supported by the browser on the operation panel, it might take approximately one minute before other, supported webpages can be viewed.
  • Page 17 PAGE: 1/1 Model: Date: RD135024 Model CH-C1 05-Jun-13 Subject: Prepared by: SP5507-006 (Supply/CC Alarm for Toner Collection Takeshi Toriumi Bottle Alarm) From: 1st Tech Service Sect. MFP/P Tech Service Dept. Classification: Troubleshooting Part information Action required Mechanical Electrical...
  • Page 18 PAGE: 1/1 Model: Date: CH-C1 17-Jun-13 .: RD135025 Subject: Prepared by: Firmware Release Note: PCL Font T.Toriumi From: 1st Tech Service Sect., MFP/Printer Tech Service Dept Troubleshooting Part information Action required Classification: Mechanical Electrical Service manual revision Paper path...
  • Page 19 PAGE: 1/6 Model: Date: Model CH-C1 19-Jun-13 .: RD135026 Subject: Prepared by: Streaks made by Paper Edges Takeshi Toriumi From: 1st Tech Service Sect. MFP/P Tech Service Dept. Troubleshooting Part information Action required Classification: Mechanical Electrical Service manual revision...
  • Page 20 PAGE: 2/6 Model: Date: Model CH-C1 19-Jun-13 .: RD135026 Procedure for Polishing the Fusing Belt 1. Pull out the drawer unit. 2. Press locks ([A], [B]) and remove the unit from the machine. Important: Hold the locks down while you pull out the unit.
  • Page 21 PAGE: 3/6 Model: Date: Model CH-C1 19-Jun-13 .: RD135026 3. Open the top cover. 4. Rub the surface of the M0774287 polishing tool (WEB:POLISH:FUSING:ASS'Y) against the surface of the fusing belt. Important:  F After you finish each section of the fusing belt surface, rotate the fusing gear [A] counterclockwise and do the next section.
  • Page 22 PAGE: 4/6 Model: Date: Model CH-C1 19-Jun-13 .: RD135026 Note:  This action will smoothen out any scratches on the fusing belt surface.  When you rotate the fusing gear [A] counterclockwise, the fusing belt rotates clockwise. 5. After you finish polishing the entire belt, close the fusing unit cover.
  • Page 23 PAGE: 5/6 Model: Date: Model CH-C1 19-Jun-13 .: RD135026 NOTE: It is recommended to replace this web (M0774288) after each polishing of the fusing belt (one web per fusing belt) in accordance with the following procedure. Q’ty New P/N...
  • Page 24 PAGE: 6/6 Model: Date: Model CH-C1 19-Jun-13 .: RD135026 3. Peel off the used web (M0774288 WEB:POLISH:FUSING). 4. Peel off the seals on both ends of the new web, and then wrap the web around the tool. 5. Attach the metal plate to the tool.

  • Page 25: Troubleshooting

    PAGE: 1/1 Model: Date: Model CH-C1 26-Aug-13 .: RD135027 Subject: Prepared by: Performance degradation when applying Finisher Hiroaki Matsui SR4090/4100 punch option From: 1st Tech Service Sect. MFP/P Tech Service Dept. Troubleshooting Part information Action required Classification: Mechanical...
  • Page 26 PAGE: 1/14 Reissued:15-Oct-13 Model: Date: CH-C1 17-Sep-13 .: RD135028b RTB Reissue The items in bold italics were corrected or added. Subject: Prepared by: Additional procedure of removing charge roller Takeshi Toriumi retainers at machine installation From: 1st Tech Service Sect., MFP/P Tech Service Dept.
  • Page 27 PAGE: 2/14 Reissued:15-Oct-13 Model: Date: CH-C1 17-Sep-13 .: RD135028b Cut-in Serial Numbers The shipping retainers were added from the following machine serial numbers: Machine code Cut-in Serial Number D13517 E233C900001 D13527 E233C530006 E233C530089 E233C530100 E233C530122 E233C530124 E233C530132 E233C530137...
  • Page 28 PAGE: 3/14 Reissued:15-Oct-13 Model: Date: CH-C1 17-Sep-13 .: RD135028b E233C730074 E233C730076 E233C730077 E233C730079 E233C730081 E233C730082 E233C730086 E233C730088 E233C730091 E233C730095 E233C730096 E233C730098 E233C730100 ～ E233C730103 E233C730105 E233C830038 E233C830040 E233C830042 E233C830044 ～ E233C830046 E233C830048 E233C830052 E233C830053 E233C830058 E233C830077～ D13529 D13617...
  • Page 29 PAGE: 4/14 Reissued:15-Oct-13 Model: Date: CH-C1 17-Sep-13 .: RD135028b E243C730038 E243C930001～ D13629 E243C950001...
  • Page 30 PAGE: 5/14 Reissued:15-Oct-13 Model: Date: CH-C1 17-Sep-13 .: RD135028b 2. INSTALLATION MAIN MACHINE INSTALLATION INSTALLATION PROCEDURE (D135/D136) Removing the Retainers of the Charge Roller Units (C, M, K) 1. Pull out the drawer unit and remove its cover [A]. (screw x7) 2.
  • Page 31 PAGE: 6/14 Reissued:15-Oct-13 Model: Date: CH-C1 17-Sep-13 .: RD135028b 3. Open the toner supply unit front cover [A]. 4. Remove the screws fixing the toner supply unit. (screw x 3)
  • Page 32 PAGE: 7/14 Reissued:15-Oct-13 Model: Date: CH-C1 17-Sep-13 .: RD135028b 5. Pull out the toner supply unit [A]. 6. Remove the toner supply unit [A]. (screw x2) 7. Remove the filament tape from the faceplate [A].
  • Page 33 PAGE: 8/14 Reissued:15-Oct-13 Model: Date: CH-C1 17-Sep-13 .: RD135028b 8. Remove the screws fixing the face plate. (screw x6) 9. Take off the handles. 10. Attach the handles and pull out the units slowly and evenly.
  • Page 34 PAGE: 9/14 Reissued:15-Oct-13 Model: Date: CH-C1 17-Sep-13 .: RD135028b 11. Hold the grips and remove the face plate. 12. Remove all filament tapes from the Magenta and Cyan units. NOTE: The Y unit is NOT fixed with braces.
  • Page 35 PAGE: 10/14 Reissued:15-Oct-13 Model: Date: CH-C1 17-Sep-13 .: RD135028b 13. Unlock the lever [A] and pull out the PCDU [B] from the machine. 14. Place the PCDU [A] on the PCU stand [B]. 15. Remove the charge roller unit and place it on a clean, flat surface with the roller facing up.
  • Page 36 PAGE: 11/14 Reissued:15-Oct-13 Model: Date: CH-C1 17-Sep-13 .: RD135028b 16. Remove the filament tapes [A] and retainers [B] from both ends of the charge roller unit. Note: You need to remove retainers from the C, M and K units.
  • Page 37 PAGE: 12/14 Reissued:15-Oct-13 Model: Date: CH-C1 17-Sep-13 .: RD135028b 17. Put back the charge roller unit and PCDU and attach the face plate. After attaching the face plate, check the status of the locking levers again by looking through the holes as shown.
  • Page 38 PAGE: 13/14 Reissued:15-Oct-13 Model: Date: CH-C1 17-Sep-13 .: RD135028b Attaching the ITB Separation Lever When unpacking the machine, the ITB separation lever is not yet attached to the correct location. During machine installation, you must install the lever.
  • Page 39 PAGE: 14/14 Reissued:15-Oct-13 Model: Date: CH-C1 17-Sep-13 .: RD135028b 3. Turn the ITB separation lever [A] clockwise until it is vertical. 4. Put back the toner supply unit and secure it with screws. (screw x2 / screw x3) When attaching the toner supply unit to the machine, make sure the hooks on the toner supply unit fit in the holes on the slide rails.
  • Page 40 The Log-storing function has been newly adopted from 12A models (MET-C1 and CH-C1). This function enables the machine to always store the logs to the HDD, and the CE to download them to an SD card for escalating to your support team for further investigation.
  • Page 41 PAGE: 2/8 Reissued:19-May-14 Model: Date: CH-C1 17-Sep-13 .: RD135029b Summary of the Log-storing function:  4GB on the HDD stores the logs for approximately 30 days operation. The older logs are overwritten with new ones. The number of days varies depending on the use conditions of machine.
  • Page 42 PAGE: 3/8 Reissued:19-May-14 Model: Date: CH-C1 17-Sep-13 .: RD135029b Problem Escalation Steps: To minimize the time-to-resolution for customers, we would like you to collect the necessary samples as shown in the diagram below, and utilize the “Log-Storing” function...
  • Page 43 PAGE: 4/8 Reissued:19-May-14 Model: Date: CH-C1 17-Sep-13 .: RD135029b Procedure of how to use the Log-storing function: Preparation: Ensure that the SD card is formatted using SD Formatter from Panasonic before copying the logs: https://www.sdcard.org/downloads/formatter_3/ (free software) 1) Insert an SD card into the slot [A].
  • Page 44 PAGE: 5/8 Reissued:19-May-14 Model: Date: CH-C1 17-Sep-13 .: RD135029b 4) Specify the end date (the date when the problem occurred) in SP5-857-102. This means “February 19, 2013 5) Press the Execute button in SP5-857-103 to download the log files to the SD card.
  • Page 45 PAGE: 6/8 Reissued:19-May-14 Model: Date: CH-C1 17-Sep-13 .: RD135029b NOTE:  While copying the logs to the SD card, the LED next to the SD card slot is blinking, and goes off when the download is completed. If you want to stop copying the logs to the SD card, you need to turn the main switch off and on.

  • Page 46: Confirmation Method

    PAGE: 7/8 Reissued:19-May-14 Model: Date: CH-C1 17-Sep-13 .: RD135029b Confirmation Method: As shown in the example below, two folders are copied to the SD card. One is named with the machine’s serial number, containing the SMC data. The other is named “LogTrace” as shown.
  • Page 47 PAGE: 8/8 Reissued:19-May-14 Model: Date: CH-C1 17-Sep-13 .: RD135029b Operational panel log: Controller logs:...
  • Page 48 echnical ulletin PAGE: 1/19 Reissued: 19-Mar-16 Model: Date: Copy Tray Type M2 4-Oct-13 .: RD135030e RTB Reissue The items in bold italics have been added. Subject: Prepared by: Installation Procedure for Copy Tray Type M2 Yuriko Suzuki From: 2nd tech Service Sect, MFP/Printer Tech Service Troubleshooting Part information Action required...

  • Page 49: Component Check

    echnical ulletin PAGE: 2/19 Reissued: 19-Mar-16 Model: Date: Copy Tray Type M2 4-Oct-13 .: RD135030e Copy Tray Type M2 (D744) Component Check Check the accessories and their quantities against this list. Description Q'ty COPY TRAY:EXIT:ASS'Y BRACKET:COOLING UNIT:ASS'Y COOLING UNIT:ASS'Y CLAMP:LWC-3A TAPPING SCREW:4X8 TAPPING SCREW:ROUND POINT:3X6 SCREW:M4X20...
  • Page 50 echnical ulletin PAGE: 3/19 Reissued: 19-Mar-16 Model: Date: Copy Tray Type M2 4-Oct-13 .: RD135030e The 3 parts below are the new accessories added since Jun, 2014.

  • Page 51: Installation Procedure

    echnical ulletin PAGE: 4/19 Reissued: 19-Mar-16 Model: Date: Copy Tray Type M2 4-Oct-13 .: RD135030e Installation Procedure Turn the machine off and disconnect the machine power cord before you do this procedure. 1. Remove the rear middle cover. ( x 4) 2.
  • Page 52 echnical ulletin PAGE: 5/19 Reissued: 19-Mar-16 Model: Date: Copy Tray Type M2 4-Oct-13 .: RD135030e 4. Attach the sheet [A] to the left side of the drawer unit. There are four cutouts in the sheet. Align the left-most cutout with the corner [A] of the paper exit. This sheet was replaced with the sheet indexed #22 since Jun, 2014.
  • Page 53 echnical ulletin PAGE: 6/19 Reissued: 19-Mar-16 Model: Date: Copy Tray Type M2 4-Oct-13 .: RD135030e The new attaching procedure is as follows. Attach the two sheets indexed #22 to the paper exit unit by aligning the corners W/Z and edges X/Y. * Tolerance: 0~0.5mm 5.
  • Page 54 echnical ulletin PAGE: 7/19 Reissued: 19-Mar-16 Model: Date: Copy Tray Type M2 4-Oct-13 .: RD135030e Attach the sheet [#24] to the exit of the mainframe by aligning the corner X with 5-2. edge Y. * Tolerance: 0~0.5mm 6. Attach the paper height sensor [A] and harness clamp [B] to the sensor bracket [C]. 7.
  • Page 55 echnical ulletin PAGE: 8/19 Reissued: 19-Mar-16 Model: Date: Copy Tray Type M2 4-Oct-13 .: RD135030e 11. D135/D136 only: Remove the interface cable cover. ( x 1) 12. D135/D136 only: Attach the "CONNECTOR: 2-292246-2". ( x 2; M3 x 8) 13. Attach the PCB:OKB. ( x 1)
  • Page 56 echnical ulletin PAGE: 9/19 Reissued: 19-Mar-16 Model: Date: Copy Tray Type M2 4-Oct-13 .: RD135030e 14. Attach the CLAMP:LWSM-0511A. 15. Connect the branched (divided) end of the HARNESS:EXIT:TRAY:COOLING UNIT:OKB to the PCB:OKB. 16. Bind the harness as shown in the photo. ( x 5)
  • Page 57 echnical ulletin PAGE: 10/19 Reissued: 19-Mar-16 Model: Date: Copy Tray Type M2 4-Oct-13 .: RD135030e 17. D135/D136 only: Connect the harness tied with the bind to “CONNECTOR:2-292246- 2”.  If you leave this harness unconnected or connect it to the front side, SC534-02 (Duplex Exhaust Fan/Rear Lock) will occur.
  • Page 58 echnical ulletin PAGE: 11/19 Reissued: 19-Mar-16 Model: Date: Copy Tray Type M2 4-Oct-13 .: RD135030e 18. Disconnect the harness [A]. 19. Connect the “HARNESS:EXIT:TRAY:COOLING UNIT:OKB” to the disconnected harnesses above.
  • Page 59 echnical ulletin PAGE: 12/19 Reissued: 19-Mar-16 Model: Date: Copy Tray Type M2 4-Oct-13 .: RD135030e  In this step, make sure to connect the purple harnesses to each other, and the black/white harnesses to each other. DO NOT connect harnesses of a different color.
  • Page 60 echnical ulletin PAGE: 13/19 Reissued: 19-Mar-16 Model: Date: Copy Tray Type M2 4-Oct-13 .: RD135030e Important Make sure the harnesses are connected as shown below. The following symptoms may occur, if the harness is connected incorrectly. 1. When turning on the machine power error message “The power cord is pulled out” appears on the operation panel.
  • Page 61 echnical ulletin PAGE: 14/19 Reissued: 19-Mar-16 Model: Date: Copy Tray Type M2 4-Oct-13 .: RD135030e 21. Pierce the perforated screw holes [A] on the left cover with a screwdriver. 22. Reattach the left upper cover. ( x2) 23. Reattach the rear middle cover. ( x 4) 24.
  • Page 62 echnical ulletin PAGE: 15/19 Reissued: 19-Mar-16 Model: Date: Copy Tray Type M2 4-Oct-13 .: RD135030e Remove the packaging from the copy tray before attaching the tray to the copier. 26. Install the cooling unit [A] on the cooling unit bracket [B]. (hook x2) 27.
  • Page 63 echnical ulletin PAGE: 16/19 Reissued: 19-Mar-16 Model: Date: Copy Tray Type M2 4-Oct-13 .: RD135030e 28. Install the cooling unit bracket [A] on the left side of the main machine. ( x4; M4 x 20) 29. Attach the cable clamp [A] provided with the copy tray to the main machine. Then route the harness as shown below.
  • Page 64 echnical ulletin PAGE: 17/19 Reissued: 19-Mar-16 Model: Date: Copy Tray Type M2 4-Oct-13 .: RD135030e 30. D135/D136 only: Connect the interface cable of the cooling unit to the interface [A].  If you leave this connector unconnected, SC534-02 (Duplex Exhaust Fan/Rear Lock) occurs.
  • Page 65 echnical ulletin PAGE: 18/19 Reissued: 19-Mar-16 Model: Date: Copy Tray Type M2 4-Oct-13 .: RD135030e 33. Attach the decal [A] to the left side of the main machine. Align the lower side of the decal with the marker [A] on the main machine when you attach the decal to the main machine.
  • Page 66 echnical ulletin PAGE: 19/19 Reissued: 19-Mar-16 Model: Date: Copy Tray Type M2 4-Oct-13 .: RD135030e 34. Turn on the power switch [A] of the cooling fan.  As a general rule, keep the power switch of the cooling fan ON. This is because the cooling fan prevents blockage (sheets of paper sticking together during duplex jobs due to wet toner).
  • Page 67 PAGE: 1/2 Reissued:14-Mar-14 Model: Date: CH-C1 8-Oct-13 .: RD135031a RTB Reissue The items in bold italics were corrected or added. Subject: Prepared by: Important Notice for Scanner Heater Installation Takeshi Toriumi From: 1st Tech Service Sect. MFP/P Tech Service Dept.
  • Page 68 PAGE: 2/2 Reissued:14-Mar-14 Model: Date: CH-C1 8-Oct-13 .: RD135031a Model Area Voltage D135-17 B2291678 120～127V D135-21 D1381688 220～240V D135-27 D1381688 220～240V D135-29 D1381688 220～240V D136-17 D1381688 208～240V D136-21 D1381688 220～240V D136-27 D1381688 220～240V D136-29 D1381688 220～240V Installation • Unplug the machine power cord before starting the following procedure.

  • Page 69: Nvram Replacement Procedure

    Retrofit information Product Safety Other ( Tier 2 Please replace the NVRAM replacement procedure described in the following section of the Ch-C1 field service manual with the procedure described in this bulletin: > > Replacement and Adjustment Main Boards/HDD Unit...
  • Page 70 PAGE: 2/5 Model: Date: No.: CH-C1 8-Oct-13 RD135032 6. Turn off the main power switch, and then unplug the AC power cord. 7. Remove the SD card containing the NVRAM data from slot #2. 8. Insert another blank SD card into slot #2, plug in the AC power cord, and then turn on the main power switch.
  • Page 71 PAGE: 3/5 Model: Date: No.: CH-C1 8-Oct-13 RD135032  Install NVRAM "FRAM1/D138E" in the socket printed "FRAM-1" [C] on the controller board. Install so that the indentation [E] on the NVRAM faces the direction indicated with the arrow [G] printed on the controller board.
  • Page 72 PAGE: 4/5 Model: Date: No.: CH-C1 8-Oct-13 RD135032 16. Input the following SP settings according to the notes you took in Step 5. SP5-193-001 (External Controller Info. Setting) SP5-895-001 (Application invalidation / Printer) SP5-895-002 (Application invalidation / Scanner)
  • Page 73 PAGE: 5/5 Model: Date: No.: CH-C1 8-Oct-13 RD135032 NVRAM (EEPROM) on the BCU Before performing the following procedure, contact your supervisor to obtain information on how to input the machine serial number in the new NVRAM. 1. Make sure that you have the SMC report (factory settings). This report comes with the machine.
  • Page 74 PAGE: 1/2 Model: Date: CH-C1 8-Oct-13 .: RD135033 Subject: Prepared by: Lubrication after replacement Takeshi Toriumi From: 1st Tech Service Sect. MFP/P Tech Service Dept. Troubleshooting Part information Action required Classification: Mechanical Electrical Service manual revision Paper path...
  • Page 75 PAGE: 2/2 Model: Date: CH-C1 8-Oct-13 .: RD135033 10. Turn the machine on. Note: The machine will then execute the automatic corrections.
  • Page 76 Retrofit information Product Safety Other ( Tier 2 Please replace the BCU replacement procedure described in the following section of the Ch-C1 field service manual with the procedure described in this bulletin: > > Replacement and Adjustment Main Boards/HDD Unit 1.
  • Page 77 PAGE: 2/3 Model: Date: No.: CH-C1 8-Oct-13 RD135034 NOTE:  A BCU procured as a service part does not contain the NVRAM (EEPROM) [A].  When installing a new BCU procured as a service part, make sure to remove the NVRAM from the old BCU and install it on the new BCU.
  • Page 78 PAGE: 3/3 Model: Date: No.: CH-C1 8-Oct-13 RD135034 4. Select the paper size system with SP5-131-001. 0: DOM (Japan) 1: NA 2: EU 5. Specify the area code with SP5-807-001. 1: DOM (Japan) 2: NA 3: EU 4: TWN...

  • Page 79: Troubleshooting

    PAGE: 1/2 Model: Date: Model CH-C1 11-Oct-13 .: RD135035 Subject: Prepared by: Paper Curl Takeshi Toriumi From: 1st Tech Service Sect. MFP/P Tech Service Dept. Troubleshooting Part information Action required Classification: Mechanical Electrical Service manual revision Paper path...
  • Page 80 PAGE: 1/2 Model: Date: Model CH-C1 11-Oct-13 .: RD135035 Can the customer accept reduced CPM mode? Set SP1-113-001 to -028 (depending Set SP1-984-001 to -254 on the paper used) to “1”. (depending on the paper used) to (Current value) - 5 Is the humidity more than 65%? (check SP3-261-002).
  • Page 81 PAGE: 1/2 Model: Date: No.: CH-C1 11-Oct-13 RD135036 Subject: Prepared by: SR4090/SR4100: SP Settings for adjusting Shift H. Matsui Tray Jogger/Corner Stapling/Booklet Stapling From: PP Tech Service Dept., 1st PP Tech Service Sect. Troubleshooting Part information Action required...
  • Page 82 PAGE: 2/2 Model: Date: No.: CH-C1 11-Oct-13 RD135036 Booklet 6110 BookStplrJogTimeAdj:2K/3K FIN 0 to 2 1 time Value input stapling (Booklet Stapler Jogging Time times is added to Adjustment) the default value (2 times). 6112 BookletStaplerPosAdj:2K/3K FIN ±3 mm 0.2 mm...
  • Page 83 echnical ulletin PAGE: 1/11 Reissued:27-Mar-14 Model: Date: Finisher SR4090/Booklet Finisher SR4100 11-Oct-13 .: RD135037a RTB Reissue The items in were corrected or added. Subject: Prepared by: Installation Procedure for Finisher SR4090/Booklet Hiroaki H Matsui Finisher SR4100 From: 1st Tech Service Sect. PP Tech Service Dept. Troubleshooting Part information Action required...

  • Page 84: Accessory Check

    echnical ulletin PAGE: 2/11 Reissued:27-Mar-14 Model: Date: Finisher SR4090/Booklet Finisher SR4100 11-Oct-13 .: RD135037a Finisher SR4090 (D703) /Booklet Finisher SR4100 (D704) Accessory Check Check the quantity and condition of the accessories against the following list. Q’ty Description SR4090 SR4100 Lower output tray Shift Auxiliary Tray (use only when the Multi- Folding Unit FD4000 is installed)

  • Page 85: Installation Procedure

    echnical ulletin PAGE: 3/11 Reissued:27-Mar-14 Model: Date: Finisher SR4090/Booklet Finisher SR4100 11-Oct-13 .: RD135037a Installation Procedure Always switch the machine off and unplug the machine before doing the following procedure. 1. Unpack the finisher and remove all tapes and packing materials from the finisher. 2.
  • Page 86 echnical ulletin PAGE: 4/11 Reissued:27-Mar-14 Model: Date: Finisher SR4090/Booklet Finisher SR4100 11-Oct-13 .: RD135037a 4. Remove the upper bracket with the red tag attached [A] ( x 2). 5. Remove the lower bracket with the red tag attached [A]. ( x 2) 6.
  • Page 87 echnical ulletin PAGE: 5/11 Reissued:27-Mar-14 Model: Date: Finisher SR4090/Booklet Finisher SR4100 11-Oct-13 .: RD135037a 7. Attach the Cover: Right Upper [A] to the finisher. ( x 2) If the Cover Interposer Tray CI4010 (D711) is to be installed, DO NOT attach the Cover: Right Upper.
  • Page 88 echnical ulletin PAGE: 6/11 Reissued:27-Mar-14 Model: Date: Finisher SR4090/Booklet Finisher SR4100 11-Oct-13 .: RD135037a 10. Secure the docking bracket [A] with the screws in the center of each elliptical screw hole ( x 4; M4x20). 11. Attach the Seal Coupling [A] to the left side of the copier. 12.
  • Page 89 echnical ulletin PAGE: 7/11 Reissued:27-Mar-14 Model: Date: Finisher SR4090/Booklet Finisher SR4100 11-Oct-13 .: RD135037a 13. Open the front door [A] of the finisher, and pull the lock lever [B]. ( x 1) 14. Slowly push the finisher against the left side of the machine, keeping its front door open until the brackets go into their slots.
  • Page 90 echnical ulletin PAGE: 8/11 Reissued:27-Mar-14 Model: Date: Finisher SR4090/Booklet Finisher SR4100 11-Oct-13 .: RD135037a 16. Connect the finisher connector [A] to the machine. 17. Close the front door of the finisher. 18. Install the upper output tray [A] ( x 1; M3 x 8). 19.
  • Page 91 echnical ulletin PAGE: 9/11 Reissued:27-Mar-14 Model: Date: Finisher SR4090/Booklet Finisher SR4100 11-Oct-13 .: RD135037a 22. Print out five A3 or DLT sheets to the proof tray and check the side-to-side registration as follows: A3 sheets: Use the scale marks on the FRONT exit roller [B]. ...
  • Page 92 echnical ulletin PAGE: 10/11 Reissued:27-Mar-14 Model: Date: Finisher SR4090/Booklet Finisher SR4100 11-Oct-13 .: RD135037a Auxiliary Trays Make sure that the customer understands the following points about these auxiliary trays: ・ The trailing edges of excessively curled or Z-folded paper can activate the tray full sensors before the tray is actually full.
  • Page 93 echnical ulletin PAGE: 11/11 Reissued:27-Mar-14 Model: Date: Finisher SR4090/Booklet Finisher SR4100 11-Oct-13 .: RD135037a  Proof Auxiliary Tray Install the proof auxiliary tray [B] on the proof tray [A] when using the Z-fold function.  Proof Support Tray Install the proof support tray [A] on the proof tray when the trailing edges of paper are excessively curled.
  • Page 94 PAGE: 1/11 Reissued:27-Mar-14 Model: Date: CH-C1 Finisher SR4110 11-Oct-13 .: RD135038a RTB Reissue The items in were corrected or added. Subject: Prepared by: Manual Correction: Finisher SR4110 Installation Hiroaki H Matsui Procedure From: 1st Tech Service Sect. PP Tech Service Dept.
  • Page 95 PAGE: 2/11 Reissued:27-Mar-14 Model: Date: 11-Oct-13 .: RD135038a CH-C1 Finisher SR4110 Finisher SR4110 (D707) Accessories Check the accessories and their quantities against this list. Description Q'ty Side Tray Sponge Strip Ground Plate Entrance Guide Plate Joint Bracket Shift Tray...
  • Page 96 PAGE: 3/11 Reissued:27-Mar-14 Model: Date: 11-Oct-13 .: RD135038a CH-C1 Finisher SR4110  Spacer A spacer for correcting paper skew is attached to the bottom right of the finisher. [A]: Spacer for skew correction and side-to-side registration adjustment...
  • Page 97 Reissued:27-Mar-14 Model: Date: 11-Oct-13 .: RD135038a CH-C1 Finisher SR4110 Installation Procedure Turn the machine off and disconnect the machine power cord before you do this procedure. 1. Unplug the machine power cord before starting the following procedure. 2. Unpack the finisher and remove all tapes and shipping retainers.
  • Page 98 Date: 11-Oct-13 .: RD135038a CH-C1 Finisher SR4110 6. Install the ground plate [A]. ( x 2; M3 x 6) Set the ground plate so that there is no gap between the plate and the bottom frame of the finisher (as shown).
  • Page 99 Reissued:27-Mar-14 Model: Date: 11-Oct-13 .: RD135038a CH-C1 Finisher SR4110 Docking the Finisher D707 The Finisher (D707) is docked to one of the following: ・ Multi-Folding Unit FD4000 (D615) ・ Cover Interposer Tray CI4020 (D712) ・ Buffer Pass Unit Type 5020 (D751) (D137/D138 Only) ・...
  • Page 100 Model: Date: 11-Oct-13 .: RD135038a CH-C1 Finisher SR4110 Finisher D707 to Main Machine or Other Upstream Unit 1. Remove the connector cover [A]. 2. Fasten the joint bracket [B] to the Copier. 3. Attach the coupling seal [A] to the copier.
  • Page 101 Model: Date: 11-Oct-13 .: RD135038a CH-C1 Finisher SR4110 Connecting the Finisher D707 1. Open the front door of the finisher. 2. Pull out the locking lever [A]. ( x 1) 3. Align the finisher [B] with the joint brackets [C], then slowly push the finisher onto the brackets.
  • Page 102 Date: 11-Oct-13 .: RD135038a CH-C1 Finisher SR4110 How to Use the Spacer to Correct Paper Skew A spacer for correcting paper skew is attached to the bottom right of the finisher. [A]: Spacer for skew correction and side-to-side registration adjustment 1.
  • Page 103 PAGE: 10/11 Reissued:27-Mar-14 Model: Date: 11-Oct-13 .: RD135038a CH-C1 Finisher SR4110 [A]: Screws (with spacer(s): M4x20, without spacer(s): M4x14) [B]: Joint bracket [C]: Without spacer [D]: With 1-2 spacers [E]: Exterior cover...
  • Page 104 Date: 11-Oct-13 .: RD135038a CH-C1 Finisher SR4110 3. If skew correction is NOT required, dock the finisher to the copier using the M4x14 screws included with the finisher. This is because without the spacer, the M4x20 screws are too long and the bracket cannot be fastened in place.
  • Page 105 PAGE: 1/2 Model: Date: No.: CH-C1 16-Oct-13 RD135039 Subject: Prepared by: Manual Correction: Toner Shied Glass Cleaning Hiroaki H Matsui From: 1st PP Tech Service Sec., PP Tech Service Dept. Classification: Troubleshooting Part information Action required Mechanical Electrical...
  • Page 106 PAGE: 2/2 Model: Date: No.: CH-C1 16-Oct-13 RD135039 3. Insert the Toner Shield Glass Cleaning Tool [A] into the slot [B], and slide it back-and- forth about 5 times to clean the toner shield glass on the laser units. Do this procedure for all 4 colors.
  • Page 107 PAGE: 1/2 Model: Date: No.: CH-C1 16-Oct-13 RD135040 Subject: Prepared by: Manual Correction: LCIT RT4030 Installation Hiroaki H Matsui Procedure From: 1st PP Tech Service Sec., PP Tech Service Dept. Classification: Troubleshooting Part information Action required Mechanical Electrical...
  • Page 108 PAGE: 2/2 Model: Date: No.: CH-C1 16-Oct-13 RD135040 2. Disconnect the LCIT from the main machine while pressing the lock bracket [D] in the direction indicated with the arrow. NOTE: Lock bracket [D] is located at the rear side of the LCIT frame [E].
  • Page 109 PAGE: 1/1 Model: Date: Model CH-C1 17-Oct-13 .: RD135041 Subject: Prepared by: Damage on the fusing belt Takeshi Toriumi From: 1st Tech Service Sect. MFP/P Tech Service Dept. Troubleshooting Part information Action required Classification: Mechanical Electrical Service manual revision...

  • Page 110: Troubleshooting

    PAGE: 1/2 Model: Date: Model CH-C1 6-Nov-13 .: RD135042 Subject: Prepared by: Tandem Tray Lift-Up Issue Takeshi Toriumi From: 1st Tech Service Sect. MFP/P Tech Service Dept. Troubleshooting Part information Action required Classification: Mechanical Electrical Service manual revision...
  • Page 111 PAGE: 1/2 Model: Date: Model CH-C1 6-Nov-13 .: RD135042 Action required in the field: 1. Pull out the tandem tray. 2. Unlock the hook [A] and remove the tray front cover [B]. ( x 2) 3. Push the right tandem tray into the machine.
  • Page 112 PAGE: 1/1 Model: Date: Model CH-C1 6-Nov-13 .: RD135043 Subject: SC552-02 Prepared by: Takeshi Toriumi From: 1st Tech Service Sect. MFP/P Tech Service Dept. Troubleshooting Part information Action required Classification: Mechanical Electrical Service manual revision Paper path Transmit/receive...
  • Page 113 PAGE: 1/11 Reissued: 5-Nov-15 Model: Date: Model CH-C1 08-Nov-13 .: RD135044b RTB Reissue The items in bold italics were corrected or added. Subject: Prepared by: Paper Jam 30/75 / Paper fold K Hamada From: 1st Tech Service Sect. MFP/P Tech Service Dept.
  • Page 114 PAGE: 2/11 Reissued: 5-Nov-15 Model: Date: Model CH-C1 08-Nov-13 .: RD135044b Solution in the factory: Countermeasure conductivity sheets have been attached to the guide plates to prevent the static electricity from occurring. Q’ty Old part New part Description...
  • Page 115 PAGE: 3/11 Reissued: 5-Nov-15 Model: Date: Model CH-C1 08-Nov-13 .: RD135044b Replacement Procedure for Guide Plates D1367110 and D1367100 1. Remove the drawer unit cover ( x 7). 2. Press in the locks ([A], [B]), and without releasing them, pull out the drawer unit from the machine.
  • Page 116 PAGE: 4/11 Reissued: 5-Nov-15 Model: Date: Model CH-C1 08-Nov-13 .: RD135044b 4. Remove the screws on the front side of the fusing unit [A] ( x 2) 5. Open the guide plate [A]. 6. Raise the lever [A] and lift up the inner guide plate [B]...
  • Page 117 PAGE: 5/11 Reissued: 5-Nov-15 Model: Date: Model CH-C1 08-Nov-13 .: RD135044b 8. Remove the paper exit inner cover [A], turn it over, and then disconnect the connector [B] ( x 1) 9. Remove the connectors (clamp x 1, Connector x 3)
  • Page 118 PAGE: 6/11 Reissued: 5-Nov-15 Model: Date: Model CH-C1 08-Nov-13 .: RD135044b 11. Remove the screw attached to the motor bracket ( x 1) IMPORTANT: Do the following when you tighten the screw for the bracket.  Make sure that the couplings are attached correctly.
  • Page 119 PAGE: 7/11 Reissued: 5-Nov-15 Model: Date: Model CH-C1 08-Nov-13 .: RD135044b 12. Remove the guide plate [A] (1 c-ring) 13. Remove the cover [A] ( x 2). 14. Remove the connector bracket [A] ( x 2). 15. Remove the inverter exit motor [A] together with the bracket ( x 3)
  • Page 120 PAGE: 8/11 Reissued: 5-Nov-15 Model: Date: Model CH-C1 08-Nov-13 .: RD135044b 16. Remove the paper exit unit [A] ( x 2) IMPORTANT: When you remove the paper exit unit, make sure not to bend the bracket [A]. 17. Remove the two e-rings, and then remove the gear, belt, coupling, and spring.
  • Page 121 PAGE: 9/11 Reissued: 5-Nov-15 Model: Date: Model CH-C1 08-Nov-13 .: RD135044b IMPORTANT: Make sure to attach the coupling so that it faces in the correct direction, as shown below. If the coupling is attached in the wrong direction, Jam 78 may occur when printing onto paper less than 187mm in size.
  • Page 122 PAGE: 10/11 Reissued: 5-Nov-15 Model: Date: Model CH-C1 08-Nov-13 .: RD135044b 20. Remove the spring and screws ( x 2). Rear side 21. Open the upper guide and remove the screws ( x 2). IMPORTANT: When you tighten the screws, be careful not to damage the harness.
  • Page 123 PAGE: 11/11 Reissued: 5-Nov-15 Model: Date: Model CH-C1 08-Nov-13 .: RD135044b IMPORTANT: When you attach the paper exit unit, open the guide [A] and set the unit in the correct position, as shown in the area below circled in red.
  • Page 124 PAGE: 1/4 Model: Date: Model CH-C1 08-Nov-13 .: RD135045 Subject: Prepared by: SC525-02 Takeshi Toriumi From: 1st Tech Service Sect. MFP/P Tech Service Dept. Troubleshooting Part information Action required Classification: Mechanical Electrical Service manual revision Paper path Transmit/receive...
  • Page 125 PAGE: 2/4 Model: Date: Model CH-C1 08-Nov-13 .: RD135045 Solution in the factory: The shape of the lever [A] and handle [B] is changed as shown below. Q’ty Old part New part Description Note number number D1381576 D1381581...
  • Page 126 PAGE: 3/4 Model: Date: Model CH-C1 08-Nov-13 .: RD135045 Solution in the field: Replace the lever with the modified part (P\N: D1381581) and the handle with the modified one (P\N: D1381579) in accordance with the procedure below. Procedure 1.
  • Page 127 PAGE: 4/4 Model: Date: Model CH-C1 08-Nov-13 .: RD135045 5. Remove the Link [A] and replace it with the modified one (P\N: D1381581) ( x 1) 6. Remove the lever [A] from the drawer unit cover and replace it with the modified one (P\N: D1381579).
  • Page 128 PAGE: 1/3 Model: Date: 09-Nov-13 Model CH-C1 .: RD135046 Subject: Prepared by: JAM 97 / SC516-02 Takeshi Toriumi From: 1st Tech Service Sect. MFP/P Tech Service Dept. Troubleshooting Part information Action required Classification: Mechanical Electrical Service manual revision...
  • Page 129 PAGE: 1/3 Model: Date: 09-Nov-13 Model CH-C1 .: RD135046 Solution in the factory: A visual inspection was added to the production line to confirm that the mylar is attached in the correct position. Cut-in S/N: Model Model D135-17...
  • Page 130 PAGE: 1/3 Model: Date: 09-Nov-13 Model CH-C1 .: RD135046 4. Attach Teflon tape (8x30mm) over the gap as shown below. Teflon tape 4 mm 5. Turn the tape and attach to the reverse side.
  • Page 131 PAGE: 1/1 Model: Date: 09-Nov-13 Model CH-C1 .: RD135047 Subject: SC548-00 / Noise Prepared by: Takeshi Toriumi From: 1st Tech Service Sect. MFP/P Tech Service Dept. Troubleshooting Part information Action required Classification: Mechanical Electrical Service manual revision Paper path...
  • Page 132 PAGE: 1/6 Reissued:29-May-14 Model: Date: Model CH-C1 09-Nov-13 .: RD135048b RTB Reissue The items in bold italics were corrected or added. Subject: Prepared by: SC460 Takeshi Toriumi From: 1st Tech Service Sect. MFP/P Tech Service Dept. Troubleshooting Part information...
  • Page 133 PAGE: 2/6 Reissued:29-May-14 Model: Date: Model CH-C1 09-Nov-13 .: RD135048b Solution Production line The shapes of the shaft and feeler for the drawer unit were changed so that the unit slides into position more easily when the user inserts it.
  • Page 134 PAGE: 3/6 Reissued:29-May-14 Model: Date: Model CH-C1 09-Nov-13 .: RD135048b Step B. If SC460 happened many times, please replace Shaft Lock: Pull Out (P/N: AA140946) and Feeler: Pull Out: Lock (P/N: D1351583) in accordance with the procedure below. If these two parts are replaced, the retraction of the drawer unit increases.
  • Page 135 PAGE: 4/6 Reissued:29-May-14 Model: Date: Model CH-C1 09-Nov-13 .: RD135048a 3. Remove the drawer unit lock motor block [A]. Note: 1. When mounting the motor block, screw the motor in first. Then, assemble links [A], [B] and [C] as shown below.
  • Page 136 PAGE: 5/6 Reissued:29-May-14 Model: Date: Model CH-C1 09-Nov-13 .: RD135048a 5. Remove the paper transfer unit [A]. ( x 2, x 1) 6. Remove the gear [A]. x 2) x 2, Coupling x 2, spacer x 1)
  • Page 137 PAGE: 6/6 Reissued:29-May-14 Model: Date: Model CH-C1 09-Nov-13 .: RD135048a 7. Remove the shaft. 8. Remove the lock [A]. ( x 1) 9. Replace the shaft [A] with countermeasure part (P/N: AA140946) and the feeler [B] with countermeasure...
  • Page 138 PAGE: 1/2 Reissued:07-Mar-14 Model: Date: Model CH-C1 09-Nov-13 .: RD135049b RTB Reissue The items in bold italics were corrected or added. Subject: SC569-00 / SC555-00 Prepared by: Takeshi Toriumi From: 1st Tech Service Sect. MFP/P Tech Service Dept.
  • Page 139 PAGE: 1/2 Reissued:07-Mar-14 Model: Date: Model CH-C1 09-Nov-13 .: RD135049b Solution Production line: The shapes of shaft and feeler for the drawer unit were changed so that the unit slides into position more easily when the user inserts it.
  • Page 140 PAGE: 1/8 Model: Date: CH-C1 15-Nov-13 .: RD135050 Subject: Prepared by: Troubleshooting for image quality Yuji Urushihara From: 1st Tech Service Sect., MFP/P Tech Service Dept. Troubleshooting Part information Action required Classification: Mechanical Electrical Service manual revision Paper path...
  • Page 141 PAGE: 2/8 Model: Date: CH-C1 15-Nov-13 .: RD135050 CAUSE 1. The electrical resistance increases when the paper goes through the fusing roller and the moisture of the paper evaporates. 2. Due to high electrical resistance characteristics of the paper.
  • Page 142 PAGE: 3/8 Model: Date: CH-C1 15-Nov-13 .: RD135050 No.2 Grainy image SYMPTOM The image density is not uniform across image areas when printing onto paper that is not smooth under high-temperature, high-humidity conditions. CAUSE When using paper that has a rough surface, the strength of the electrical field between the ITB and the indented areas in the paper weakens, causing low image density only in these areas.
  • Page 143 PAGE: 4/8 Model: Date: CH-C1 15-Nov-13 .: RD135050 No.3 Blurred image at 189mm intervals (OPC drum circumference) SYMPTOM The first few printouts after turning on the machine may have blurred image at 189mm intervals (which corresponds to the OPC drum circumference) on halftone images in a high humidity environment.
  • Page 144 PAGE: 5/8 Model: Date: CH-C1 15-Nov-13 .: RD135050 No.4 Uneven density in the area 85mm from the trailing edge Symptom Uneven density of halftone images may appear in the area 85mm from the trailing edge. Paper feed direction...
  • Page 145 PAGE: 6/8 Model: Date: CH-C1 15-Nov-13 .: RD135050 Action Do the one of the following workarounds. 1. Adjust the transfer timing roller speed. Change the values by 0.1% each. - From SP mode “PTR Speed Adjustment”. SP2-661-001 ~ 018 for standard speed...
  • Page 146 PAGE: 7/8 Model: Date: CH-C1 15-Nov-13 .: RD135050 No.5 Halo Symptom A halo may appear especially in a low-temperature, low-humidity environment . Halftone area near the letters will be white Cause A detailed description will be added when this RTB is revised.
  • Page 147 PAGE: 8/8 Model: Date: CH-C1 15-Nov-13 .: RD135050 No.6 Horizontal white streaks in small solid black areas Symptom White streaks may appear in the feed direction on small solid black areas (smaller than 3cm x 3cm). (See the example below in the red circle) Cause A detailed description will be added when this RTB is revised.
  • Page 148 PAGE: 1/1 Model: Date: No.: CH-C1 18-Nov-13 RD135051 Subject: Prepared by: Manual Correction: SC819 Chihiro Shimaji From: 1st MFP Tech Service Sec., MFP Tech Service Dept. Classification: Troubleshooting Part information Action required Mechanical Electrical Service manual revision Paper path...
  • Page 149 PAGE: 1/4 Model: Date: No.: CH-C1 Office/Pro (D135/D136/D137/D138) 20-Nov-13 RD135052 Subject: Prepared by: SC502-SC504 and Misdetection of paper end (for Chihiro Shimaji NA/EU/AA) From: 1st Tech Service Sect., MFP/P Tech Service Dept. Classification: Troubleshooting Part information Action required...
  • Page 150 PAGE: 2/4 Model: Date: No.: CH-C1 Office/Pro (D135/D136/D137/D138) 20-Nov-13 RD135052 SOLUTION Production line: A sheet was added to reduce the chances that the paper stack will contact the feeler. Note: When the tray is closed, the guide pushes the paper end feeler up before the paper stack has a chance to contact it.
  • Page 151 PAGE: 3/4 Model: Date: No.: CH-C1 Office/Pro (D135/D136/D137/D138) 20-Nov-13 RD135052 In the field: Attach the following part to the side fence in each paper tray. New part Q’ty Description Note number D1356747 SHEET:GUIDE:FEELER:PAPER END One part necessary for each tray.
  • Page 152 PAGE: 4/4 Model: Date: No.: CH-C1 Office/Pro (D135/D136/D137/D138) 20-Nov-13 RD135052 Cut-in Serial Numbers Note: The solution was applied to the China model (D135/D136/D137/D138-21) from the beginning of mass-production. D135-17 E233CA00242 or later D136-17 E243CA00042 or later D137-17 E253CA00091 or later...
  • Page 153 PAGE: 1/1 Model: Date: No.: CH-C1 28-Nov-13 RD135053 Subject: Prepared by: Manual Correction: The table of SC187 Chihiro Shimaji From: 1st MFP Tech Service Sec., MFP Tech Service Dept. Classification: Troubleshooting Part information Action required Mechanical Electrical Service manual revision...
  • Page 154 PAGE: 1/2 Model: Date: Model CH-C1 5-Dec-13 .: RD135054 Subject: SC626-01 / SC515-02 Prepared by: Takeshi Toriumi From: 1st Tech Service Sect. MFP/P Tech Service Dept. Troubleshooting Part information Action required Classification: Mechanical Electrical Service manual revision Paper path...
  • Page 155 PAGE: 2/2 Model: Date: Model CH-C1 5-Dec-13 .: RD135054 Cut-in S/N: Model Model D135-17 E233C600317 D136-17 E243C600119 D135-21 E233C920001 D136-21 E243C920001 D135-27 E233C630055 D136-27 E243C630046 D135-29 E233C750001 D136-29 E243C650076 In the field:  If SC626-01 occurs, do both the “Binding Procedure” and “Board Replacement Procedure” below.
  • Page 156 Important Information on Installing the CH-C1 models as a CC-CERTIFIED Machine compliant with IEEE Std 2600.1 -2009 Do the following six steps if you want to install the CH-C1 models as a CC-CERTIFIED MACHINE compliant with IEEE Std 2600.1 -2009.
  • Page 157 PAGE: 2/8 Model: Date: No.: Model Ch-C1 15-Jul-14 RD135055 3 Install Fax Option Type M2. ------------------------------------------------------------------------------------------------------------------------ Installation Procedure for Fax Option Type M2 ------------------------------------------------------------------------------------------------------------------------ Install Fax Option Type M2. For the detailed installation procedure, see "Fax Unit (D718)" in...
  • Page 158 PAGE: 3/8 Model: Date: No.: Model Ch-C1 15-Jul-14 RD135055 4. Enable the HDD Encryption Unit. ------------------------------------------------------------------------------------------------------------------------ Enabling the Encryption Settings ------------------------------------------------------------------------------------------------------------------------ This must be specified by the machine administrator. Use the following procedure to enable the encryption settings at initial set up, or after encryption settings have been canceled and settings must be made again.
  • Page 159 PAGE: 4/8 Model: Date: No.: Model Ch-C1 15-Jul-14 RD135055 4.6 Select the [Format All Data] to reset all of the data. Note: It takes about five minutes to complete this operation. 4.7 Press the [Print on Paper]. 4.8 Hand the customer the printout of the encryption key.
  • Page 160 PAGE: 5/8 Model: Date: No.: Model Ch-C1 15-Jul-14 RD135055 5. Prohibit a use of JavaTM Platform. Disable the functions of "JavaTM Platform setting (SP5-730-001)". 6. Make sure the machine contains the correct firmware. ● If the customer wants to install the machine in the same condition as when CC Certification was first attained (same as the November 2013 machines), install the exact versions shown in the table below.
  • Page 161 D1315586A Data Erase Onb 1.01x D3775934 GWFCU3.8- 02.00.00 D7185570B 1(WW) Engine 1.20:08 D1365520C OpePanel 1.03 D1365790A Ic Key and Ic Ctlr versions with which the CH-C1 models first achieved CC- CERTIFICATION: (November 2013) Hardware: Version: Ic Key 0102081c Ic Ctlr...
  • Page 162 User Guide CD-ROMs ・D136-7955 Manuals MP C6502SP/C8002SP series ・D136-7951 Printer/Scanner Drivers and Utilities RICOH MP C6502/C8002 series LANIER MP C6502/C8002 series SAVIN MP C6502/C8002 series Online Documents ・D146-7587 Notes on Security Functions ・D136-7677 Notes for Administrators: Using This Machine in a Network Environment Compliant with IEEE Std 2600.1...
  • Page 163 Notes for Security Guide CD-ROMs ・D136-7955 Manuals MP C6502SP/C8002SP series ・D136-7953 Printer/Scanner Drivers and Utilities RICOH MP C6502/C8002 series Gestetner MP C6502/C8002 series LANIER MP C6502/C8002 series Online Documents ・D146-7587 Notes on Security Functions ・D136-7677 Notes for Administrators: Using This Machine in a Network Environment Compliant with IEEE Std 2600.1...
  • Page 164 PAGE: 1/3 Model: Date: Model CH-C1 (Office/Pro) 09-Jan-14 .: RD135056 Subject: Troubleshooting for Vertical streaks caused by Prepared by: Chihiro Shimaji contact with the toner adhering to the guide plate From: 1st Tech Service Sect. MFP/P Tech Service Dept.
  • Page 165 PAGE: 2/3 Model: Date: Model CH-C1 (Office/Pro) 09-Jan-14 .: RD135056 Action (detail 2): Clean the paper transport path/duplex unit  If streaks appear on straight-fed one-sided prints or the second side of two side prints: (1) Clean the upper part of the Paper Exit transport path.
  • Page 166 PAGE: 3/3 Model: Date: Model CH-C1 (Office/Pro) 09-Jan-14 .: RD135056 (3) Lower left part of the Paper Exit transport path [A]: Paper Exit Lower Left Guide Plate (Clean this point thoroughly.) [B]: Paper Exit Lower Right Guide Plate...
  • Page 167 PAGE: 1/1 Model: Date: No.: CH-C1 09-Jan-14 RD135057 Subject: Prepared by: Controller Board Replacement Alert & SC842-02 Takeshi Toriumi From: 1st Tech Service Sect., MFP/P Tech Service Dept. Troubleshooting Part information Action required Classification: Mechanical Electrical Service manual revision...
  • Page 168 PAGE: 1/3 Model: Date: No.: CH-C1 14-Jan-14 RD135058 Subject: Prepared by: Troubleshooting SC515-01 Takeshi Toriumi From: MFP/P Tech Service Dept., 1st Tech Service Sect. Troubleshooting Part information Action required Classification: Mechanical Electrical Service manual revision Paper path Transmit/receive...
  • Page 169 PAGE: 2/3 Model: Date: No.: CH-C1 14-Jan-14 RD135058 Action If SC515-01 is observed before the machine reaches 10K since installation, do the following procedure to age the duplex transport roller/duplex exit roller. 1. Pull out the drawer unit and open the duplex unit lower guide plate.
  • Page 170 PAGE: 3/3 Model: Date: No.: CH-C1 14-Jan-14 RD135058 9. Slide the idle rollers of duplex transport rollers [C] and [D] with your fingers toward the back side of the machine as far as they go. Caution: Make sure to grip the edge of the rollers, not the surface.
  • Page 171 PAGE: 1/3 Model: Date: No.: CH-C1 14-Jan-14 RD135059 Subject: Prepared by: Troubleshooting SC515-02 Takeshi Toriumi From: MFP/P Tech Service Dept, 1st Tech Service Sect. Troubleshooting Part information Action required Classification: Mechanical Electrical Service manual revision Paper path Transmit/receive...
  • Page 172 PAGE: 2/3 Model: Date: No.: CH-C1 14-Jan-14 RD135059 Action If SC515-02 is observed before the machine reaches 10K since installation, do the following procedure to age the duplex transport roller/duplex exit roller. Pull out the drawer unit and open the duplex unit lower guide plate.
  • Page 173 PAGE: 3/3 Model: Date: No.: CH-C1 14-Jan-14 RD135059 Slide the idle rollers of duplex transport roller [C] and duplex exit roller [D] with your fingers toward the back side of the machine as far as they go. Caution: Make sure to grip the edge of the rollers, not the surface.

  • Page 174: Installation Procedure

    echnical ulletin PAGE: 1/4 Model: Date: No.: CH-C1a 17-Jan-14 RD135060 Subject: Prepared by: Manual Correction: Remote Fax installation A.Takada procedure From: PP Tech Service Dept., 1st PP Tech Service Sect. Troubleshooting Part information Action required Classification: Mechanical Electrical Service manual revision Paper path Transmit/receive Retrofit information...
  • Page 175 echnical ulletin PAGE: 2/4 Model: Date: No.: CH-C1a 17-Jan-14 RD135060 2. With the label facing the front of the machine, insert the SD card containing the Fax Connection Unit application program into SD card slot 1 (upper) [A] (***). Push it in until you hear it click and lock in place.
  • Page 176 echnical ulletin PAGE: 3/4 Model: Date: No.: CH-C1a 17-Jan-14 RD135060 4. Configuring the Remote Reception Settings Do the following procedure to enable the Client-side Machine(s) to receive faxes via the Remote Machine. You can forward or route received documents per line or special sender or box.
  • Page 177 echnical ulletin PAGE: 4/4 Model: Date: No.: CH-C1a 17-Jan-14 RD135060 6. Enter an IP address or a host name of the client-side machine to connect. 7. Press [OK] to exit from the setting. 5. Remote Fax Icon (***) Confirm the [Remote Fax] icon appears on the Home screen. (The icon should be automatically added to the Home screen.) However, if not, add the icon to the Home screen from [User Tools] - [Edit Home] - [Add Icon].
  • Page 178 PAGE: 1/1 Model: Date: CH-C1 23-Jan-14 .: RD135061 Subject: Prepared by: Firmware Release Note: Option IPDS T.Toriumi From: 1st Tech Service Sect., MFP/Printer Tech Service Dept Troubleshooting Part information Action required Classification: Mechanical Electrical Service manual revision Paper path...
  • Page 179 PAGE: 1/6 Reissued:06-Feb-14 Model: Date: CH-C1 23-Jan-14 .: RD135062a RTB Reissue The items in bold italics were corrected or added. Subject: Fusing Pressure Lever Breakage Prepared by: Takeshi Toriumi From: 1st tech Service Sect, MFP/Printer Tech Service Classification:...
  • Page 180 PAGE: 2/6 Reissued:06-Feb-14 Model: Date: CH-C1 23-Jan-14 .: RD135062a SOLUTION Production line: The shape of the lever was changed as shown below, which increases the lever’s strength. Old Lever New Lever Cut-in S/N: Model Model D135-17 E233CA00303 D136-17...
  • Page 181 PAGE: 3/6 Reissued:06-Feb-14 Model: Date: CH-C1 23-Jan-14 .: RD135062a 1. Remove the pressure roller from the lower frame. (See FSM, pg. 701-702). 2. Remove the gear [1] and e-ring [2] from the lower frame [A] (screws x 1). IMPORTANT: Make sure to hold the gear [1] shown below by the parts circled in red, and then set it on top of a sheet of paper as shown.
  • Page 182 PAGE: 4/6 Reissued:06-Feb-14 Model: Date: CH-C1 23-Jan-14 .: RD135062a 4. Remove the screw [1] and e-ring [2]. 5. Remove the screw [2] and the fusing pressure lever: front [1] from the lower frame [A]. 6. Apply FLUOTRIBO MG GREASE: 100G (P/N: VSSG9002) to the shafts at both the front and rear sides.
  • Page 183 PAGE: 5/6 Reissued:06-Feb-14 Model: Date: CH-C1 23-Jan-14 .: RD135062a 7. Remove the e-ring [1] from the LEVER: PRESSURE: FRONT: OFFICE: ASS’Y, and then slide the lever and re-attach it to the frame. ① 8. Attach the screw [1] and e-ring [2] to the frame.
  • Page 184 PAGE: 6/6 Reissued:06-Feb-14 Model: Date: CH-C1 23-Jan-14 .: RD135062a 10. Attach the e-ring [1] and gear [2] to the frame (screws x 1). 11. Make sure that the levers can be moved freely up and down.
  • Page 185 PAGE: 1/19 Model: Date: CH-C1 Office/Pro 26-Mar-14 .: RD135063 Subject: Prepared by: SP5803-001 to 081 Takeshi Toriumi From: 1st Tech Service Sect. PP Tech Service Dept. Troubleshooting Part information Action required Classification: Mechanical Electrical Service manual revision Paper path...
  • Page 186 PAGE: 2/19 Model: Date: CH-C1 Office/Pro 26-Mar-14 .: RD135063 Imaging Cooing Fan /left Normal Not normal Controller Exhaust Fan Normal Not normal Duplex Exhaust Fan/center Not normal Normal 004 (PIBPort13) Description Reading Not used Lubricant Unit Detection M...
  • Page 187 PAGE: 3/19 Model: Date: CH-C1 Office/Pro 26-Mar-14 .: RD135063 Not used Not used Not used 008 (PIBPort27) Description Reading Charge PP Error Detection Y Normal SC detected Charge PP Error Detection M Normal SC detected Charge PP Error Detection C...
  • Page 188 PAGE: 4/19 Model: Date: CH-C1 Office/Pro 26-Mar-14 .: RD135063 Fusing Unit Specification 0 (Voltage 200V 100V 100V/200V) Not used *Readings for bits 4, 5, 6: Set: Bits 4, 5, 6 = “0”, “0”, “1”, respectively Unset: All other combinations...
  • Page 189 PAGE: 5/19 Model: Date: CH-C1 Office/Pro 26-Mar-14 .: RD135063 Not used (FSBPort23) Description Reading Fusing Unit Exit Sensor Paper No Paper Fusing Unit Entrance Sensor Paper No Paper Not used Output 24VS1 Output Monitor Output Normal Error/OFF Not used...
  • Page 190 PAGE: 6/19 Model: Date: CH-C1 Office/Pro 26-Mar-14 .: RD135063 Not used Interlock Door Open/Close Door Closed Door Open Not used Not used Not used Not used Zero Cross Zero Cross 2 Not detected detected 019 (FSBPort3) Description Reading...
  • Page 191 PAGE: 7/19 Model: Date: CH-C1 Office/Pro 26-Mar-14 .: RD135063 Bypass Door Open/Close Sensor Door closed Door open Not used Tandem Tray Left Set Detection Unset (PFB_V1Port19) Description Reading Not used Not used Not used Not used Not used...
  • Page 192 PAGE: 8/19 Model: Date: CH-C1 Office/Pro 26-Mar-14 .: RD135063 Not used Not used Not used Not used Not used (PFB_V2Port11) Description Reading Not used Not used Not used Not used Not used Mainframe LED-SW Right (SW (SW) Mainframe LED-SW Left (SW)
  • Page 193 PAGE: 9/19 Model: Date: CH-C1 Office/Pro 26-Mar-14 .: RD135063 (PFB_V2Port15) Description Reading Not used Not used Not used Not used Not used Bypass Sub Scan Length Sensor SEF (Large) LEF (Large) Not used Not used (PFB_V2Port18) Description Reading...
  • Page 194 PAGE: 10/19 Model: Date: CH-C1 Office/Pro 26-Mar-14 .: RD135063 Description Reading Not used Not used Not used Bypass Feed Sensor Paper No paper Not used Not used Not used Not used (PFB_V2Port29) Description Reading Not used Not used...
  • Page 195 PAGE: 11/19 Model: Date: CH-C1 Office/Pro 26-Mar-14 .: RD135063 Paper Sensor 1 (Tandem) No paper Paper Lower Limit Sensor (Tandem) Not lower limit Lower limit End Fence Rear End Fence Closed Sensor End Fence Open Closed Not used...
  • Page 196 PAGE: 12/19 Model: Date: CH-C1 Office/Pro 26-Mar-14 .: RD135063 Duplex Transport Sensor 3 Paper No paper Duplex Transport Sensor 2 Paper No paper Duplex Transport Sensor 1 Paper No paper Not used Registration Sensor (Paper Feed- Paper No paper...
  • Page 197 PAGE: 13/19 Model: Date: CH-C1 Office/Pro 26-Mar-14 .: RD135063 Description Reading Not used Not used Not used Not used Inverter Feed-in Sensor Paper No paper Mainframe Relay Sensor Paper No paper Not used Transport Tank Paper Sensor Paper...
  • Page 198 PAGE: 14/19 Model: Date: CH-C1 Office/Pro 26-Mar-14 .: RD135063 Registration Sensor (Paper Feed- Paper No paper Duplex Entrance Sensor Paper No paper Registration Sensor (Paper Feed- Paper No paper out) Not used (DUB_Port04) Description Reading FDB Set Detection...
  • Page 199 PAGE: 15/19 Model: Date: CH-C1 Office/Pro 26-Mar-14 .: RD135063 Purge Relay Sensor Paper No paper Edge Sensor 1 Paper No paper Not used Not used Not used Not used Not used Not used (DUB_Port08) Description Reading Duplex Entrance Sensor...
  • Page 200 PAGE: 16/19 Model: Date: CH-C1 Office/Pro 26-Mar-14 .: RD135063 Not used Fusing Exit Guide Plate Closed Open Open/Close Sensor (DUB_Port19) Description Reading Not used Not used Not used Not used Not used Not used Not used Not used...
  • Page 201 PAGE: 17/19 Model: Date: CH-C1 Office/Pro 26-Mar-14 .: RD135063 Description Reading Not used Not used Not used Not used Not used Lubricant Unit Detection C Unset Not used Not used 081 (PIBPort15) Description Reading Not used Not used...
  • Page 202 PAGE: 18/19 Model: Date: CH-C1 Office/Pro 26-Mar-14 .: RD135063 Combination 1 Sensor output signal Bypass Sub Scan Bypass Main Scan Length Sensor Detected size Length Sensor ON: 0 (Unblocked) OFF: 1 (Blocked) Postcard SEF B6 SEF A5 SEF...
  • Page 203 PAGE: 19/19 Model: Date: CH-C1 Office/Pro 26-Mar-14 .: RD135063 13” x 19” SRA3 (12” x 18”) A3 (DLT) (LG) A4_SEF LT_SEF B5_SEF A4_LEF (LT_LEF) B5_LEF (Exe_LEF) A5_LEF (HLT_LEF)
  • Page 204 PAGE: 1/12 Reissued:19-May-14 Model: Date: No.: CH-C1 24-Jan-14 RD135065d RTB Reissue Subject: Prepared by: Procedure of package firmware Update Takeshi Toriumi From: 1st Tech Service Sect., MFP/P Tech Service Dept. Troubleshooting Part information Action required Classification: Mechanical Electrical...

  • Page 205: Supported Firmware

    3. Supported firmware The firmware has been modified to support SFU. The following table shows the supported System/Copy versions for the MP C6502/8002. Model Part number Version RICOH MP C6502/8002 D1365760J 1.09 Package file: D1365840.pkg Package firmware required for SFU 4. Methods The following three methods are available for updating package firmware.
  • Page 206 PAGE: 3/12 Reissued:19-May-14 Model: Date: No.: CH-C1 24-Jan-14 RD135065d 2. Tap [Update]. 3. Tap [Execute Update]. 4. Tap [YES]. The following screen will be displayed.
  • Page 207 PAGE: 4/12 Reissued:19-May-14 Model: Date: No.: CH-C1 24-Jan-14 RD135065d Once all of the firmware data has been downloaded, the following screen will be displayed. The machine will then automatically reboot itself. 2. Update at the next visit (Reserve) As mentioned above, it is possible to set the machine to download the package firmware necessary for SFU in advance, and then perform the actual installation at the next service visit.
  • Page 208 PAGE: 5/12 Reissued:19-May-14 Model: Date: No.: CH-C1 24-Jan-14 RD135065d 2. Tap [RESERVE]. 3. Tap [Reservation setting]. 4. Confirm whether or not the package firmware has been downloaded to the machine. If the package firmware has not been downloaded to the machine yet: - The reservation settings screen will be displayed.
  • Page 209 Reissued:19-May-14 Model: Date: No.: CH-C1 24-Jan-14 RD135065d Note: In the two diagrams below, the firmware was set to be downloaded by the day preceding the next scheduled visit. In the first diagram, the download was successful on the first try. In the second diagram, the download failed three times and was successful on the fourth try.
  • Page 210 PAGE: 7/12 Reissued:19-May-14 Model: Date: No.: CH-C1 24-Jan-14 RD135065d If the package firmware has already been downloaded to the machine: - The following screen will be displayed. - After the flow of operations for update at next service visit has been completed, it is possible to program (Reserve) a future download.
  • Page 211 PAGE: 8/12 Reissued:19-May-14 Model: Date: No.: CH-C1 24-Jan-14 RD135065d 2. Tap [Reserve]. 3. Tap [Reserved and received package information]. 4. Check the information displayed. Note: This information will only be displayed if the reserved firmware has already been downloaded.
  • Page 212 PAGE: 9/12 Reissued:19-May-14 Model: Date: No.: CH-C1 24-Jan-14 RD135065d 2-3．How to install firmware downloaded with RESERVE PROCEDURE 1. Access SP mode and tap the [Firmware Update] button. Note: This button will appear even on models which do not have an embedded @Remote appliance (i.e.
  • Page 213 PAGE: 10/12 Reissued:19-May-14 Model: Date: No.: CH-C1 24-Jan-14 RD135065d 3. Tap [Reserved and received package information]. 4. Tap [YES]. Note: This screen is only displayed if the reserved firmware has already been downloaded to the machine. This dialog ensures that the most recent version can be installed in the machine, even if the version already downloaded is not the latest version.
  • Page 214 PAGE: 11/12 Reissued:19-May-14 Model: Date: No.: CH-C1 24-Jan-14 RD135065d 3. How to update package firmware using an SD card PROCEDURE Writing the package firmware to the SD card: 1. Create a new folder inside the SD card and name it “package”. Then, copy the package firmware (D1365840.pkg) to this folder.
  • Page 215 PAGE: 12/12 Reissued:19-May-14 Model: Date: No.: CH-C1 24-Jan-14 RD135065d 6. Tap [Update]. The following screen will appear: The progress of the update will be displayed as follows. In this example, 9 of 22 items have been updated. When the update is complete, “Update done” is displayed.

  • Page 216: Troubleshooting

    PAGE: 1/2 Model: Date: Model CH-C1 27-Jan-14 .: RD135066 Subject: Prepared by: Incorrect message when set the tandem tray Takeshi Toriumi From: 1st Tech Service Sect. MFP/P Tech Service Dept. Troubleshooting Part information Action required Classification: Mechanical Electrical...
  • Page 217 PAGE: 2/2 Model: Date: Model CH-C1 27-Jan-14 .: RD135066 SOLUTION Do the following if the symptom occurs. 1. Check that the spring [A] is attached correctly as shown below. 2. Check that the end fence moves freely by the force of the spring in the direction of the red arrow.
  • Page 218 PAGE: 1/3 Model: Date: Model CH-C1 (Office/Pro) 27-Jan-14 .: RD135067 Subject: Troubleshooting procedure for Toner Blocking Prepared by: Ryuuta Chino From: 1st Tech Service Sect. PP Tech Service Dept. Troubleshooting Part information Action required Classification: Mechanical Electrical Service manual revision...
  • Page 219 PAGE: 2/3 Model: Date: Model CH-C1 (Office/Pro) 27-Jan-14 .: RD135067 Procedure 1. Remove bracket [A] from bracket [B]. (screw x2) 2. Do the same on the other side. (screw x2) Important: Work carefully to avoid dropping the unit.
  • Page 220 PAGE: 3/3 Model: Date: Model CH-C1 (Office/Pro) 27-Jan-14 .: RD135067 4. Set the cooling unit [B] on the bracket [A] at a 90° angle. 5. Fix the cooling unit [A] with the bracket at a 90° angle. (screw x2)
  • Page 221 PAGE: 1/3 Model: Date: Model CH-C1 27-Jan-14 .: RD135068 Subject: Prepared by: Parts Information for tandem tray end fence Takeshi Toriumi From: 1st Tech Service Sect. MFP/P Tech Service Dept. Troubleshooting Part information Action required Classification: Mechanical Electrical...
  • Page 222 PAGE: 2/3 Model: Date: Model CH-C1 27-Jan-14 .: RD135068 Temporary Permanent end end fence #2 [C] fence: D1357510 [D] Note: - [A] was modified to [B] to ensure that the trailing edge of the paper does not hit the end fence guide, which can cause the fence to open and prevent the tray from rising.
  • Page 223 PAGE: 3/3 Model: Date: Model CH-C1 27-Jan-14 .: RD135068 Attaching the spacers for parts [B]/[C] Note: As mentioned above, you need to add spacers when you install part [B] or [C] (temporary end fences). The spacers correct the position of the actuator for the tray set sensor, so that the actuator does not hit the sensor.
  • Page 224 PAGE: 1/1 Model: Date: Model CH-C1 30-Jan-14 .: RD135069 Subject: Detailed Self-Diagnostic Mode Prepared by: Takeshi Toriumi From: 1st Tech Service Sect. MFP/P Tech Service Dept. Troubleshooting Part information Action required Classification: Mechanical Electrical Service manual revision Paper path...
  • Page 225 PAGE: 1/4 Model: Date: Model CH-C1 30-Jan-14 .: RD135070 Subject: Prepared by: Brush when applying the lubricant powder or Hiroaki Matsui yellow toner. From: PP Tech Service Dept. 1st PP Tech Service Sect. Classification: Troubleshooting Part information Action required...
  • Page 226 PAGE: 2/4 Model: Date: Model CH-C1 30-Jan-14 .: RD135070 (2) Replacement and Adjustment>PCDU>Drum Cleaning Unit Internal Components>Assembling the Cleaning Unit and Lubrication Unit with New Seals...
  • Page 227 PAGE: 3/4 Model: Date: Model CH-C1 30-Jan-14 .: RD135070 (3) Replacement and Adjustment>ITB Cleaning Unit>ITB Cleaning Blade...
  • Page 228 PAGE: 4/4 Model: Date: Model CH-C1 30-Jan-14 .: RD135070 (4) Replacement and Adjustment>ITB Cleaning Unit>ITB Paper Dust Cleaning Roller...

  • Page 229: How To Adjust

    PAGE: 1/2 Model: Date: Model CH-C1 (Office/Pro) 05-Feb-14 .: RD135071 Subject: Troubleshooting for Margin adjustment Prepared by: Ryuuta Chino From: 1st Tech Service Sect. PP Tech Service Dept. Troubleshooting Part information Action required Classification: Mechanical Electrical Service manual revision...
  • Page 230 PAGE: 2/2 Model: Date: Model CH-C1 (Office/Pro) 05-Feb-14 .: RD135071 Important: Adjust this SP in increments of ±0.5mm. Higher values will increase the margin, while lower values will decrease the margin. 2. Make some test prints (simplex and duplex) and make sure that fusing jams and side...
  • Page 231 PAGE: 1/2 Model: Date: Model CH-C1 (Office/Pro) 05-Feb-14 .: RD135072 Subject: Troubleshooting for White spots Prepared by: Ryuuta Chino From: 1st Tech Service Sect. PP Tech Service Dept. Troubleshooting Part information Action required Classification: Mechanical Electrical Service manual revision...
  • Page 232 PAGE: 2/2 Model: Date: Model CH-C1 (Office/Pro) 05-Feb-14 .: RD135072 SOLUTION Do the following. CH-C1 Pro: Execute “Adjust Image Density” (0201-01) inside the Skilled Operator Settings. Note: This is effective when the development gamma is low (about 0.8 or less) or the OPC electric potential is high, such as in low-temperature, low-humidity environments.
  • Page 233 PAGE: 1/2 Reissued:12-Feb-14 Model: Date: CH-C1 05-Feb-14 .: RD135073 RTB Reissue The items in bold italics were corrected or added. Subject: Image problem in size reduction mode Prepared by: Takeshi Toriumi From: 1st tech Service Sect, MFP/Printer Tech Service...
  • Page 234 PAGE: 2/2 Reissued:12-Feb-14 Model: Date: CH-C1 05-Feb-14 .: RD135073 CAUSE System/Copy firmware bug. SOLUTION Production line: The System/Copy firmware was modified to Ver 1.09 (Program #D1365760J). Cut-in S/N: Model Model D136-17 E243CC00039-E243CC00042 D136-27 E243CC30022 E243CC00044 E243CC30048-E243CC30050 E243CC00046-E243CC00052 E243CC30052...
  • Page 235 PAGE: 1/1 Model: Date: No.: Model Ch-C1 Office 07-Feb-14 RD135074 Subject: Prepared by: Parts Information: Fusing unit was separated into Chihiro Shimaji the IH coil and the unit without the coil From: 1st Tech Service Sect. MFP Tech Service Dept.
  • Page 236 PAGE: 1/3 Reissued:13-Feb-14 Model: Date: CH-C1 07-Feb-14 .: RD135075b RTB Reissue The items in bold italics were corrected or added. Subject: Original size misdetection Prepared by: Takeshi Toriumi From: 1st tech Service Sect, MFP/Printer Tech Service Classification: Troubleshooting...
  • Page 237 PAGE: 2/3 Reissued:13-Feb-14 Model: Date: CH-C1 07-Feb-14 .: RD135075b The value of SP5-131-001 is “1 (NA)” First original fed Second original fed [A] Size detected (error) [C] A4(LEF) DLT(SEF) A3(SEF) DLT(SEF) 10×14(SEF) 11×15(SEF) 8.5x14(SEF) x10.5(SEF) LT(SEF) 11×15(SEF) 10×14(SEF) 11×15(SEF)
  • Page 238 PAGE: 3/3 Reissued:13-Feb-14 Model: Date: CH-C1 07-Feb-14 .: RD135075b CAUSE The sensor actuators shown in red below continue to fluctuate/chatter after the original has passed them. Due to the insufficient weight of the actuators, they continue to chatter while the next original is passing their position.
  • Page 239 PAGE: 1/6 Reissued:11-Mar-14 Model: Date: Model CH-C1 12-Feb-14 .: RD135076a RTB Reissue The items in bold italics were corrected or added. Subject: (1st Tray Lower Limit Error) SC501-13 Prepared by: Takeshi Toriumi From: 1st Tech Service Sect. MFP/P Tech Service Dept.
  • Page 240 PAGE: 2/6 Reissued:11-Mar-14 Model: Date: Model CH-C1 12-Feb-14 .: RD135076a n the field: Do the following. 1. Check whether the bottom plate has been attached in the correct orientation (do the Confirmation procedure below). 2. If the bottom plate is not in the correct orientation, do one of the Reassembly procedures below.
  • Page 241 PAGE: 3/6 Reissued:11-Mar-14 Model: Date: Model CH-C1 12-Feb-14 .: RD135076a 4. Measure distances [a] and [b] in the photo. [a]: The top of the side plate to the bottom plate at the rear [b]: The top of the side plate to the bottom plate at the front ...
  • Page 242 PAGE: 4/6 Reissued:11-Mar-14 Model: Date: Model CH-C1 12-Feb-14 .: RD135076a Reassembly procedure for when the bottom plate is too high at the REAR side Move the bottom plate to the bottom dead position. 2. Remove the holder [A] (screws x 1).
  • Page 243 PAGE: 5/6 Reissued:11-Mar-14 Model: Date: Model CH-C1 12-Feb-14 .: RD135076a Reassembly procedure for when the bottom plate is too high at the FRONT side Move the bottom plate to the bottom dead position. 2. Remove the cover [A] (screws x 2).
  • Page 244 PAGE: 6/6 Reissued:11-Mar-14 Model: Date: Model CH-C1 12-Feb-14 .: RD135076a 6. Reattach the holder [D] (screws x 1). 7. Reattach the gear [B], cap [C], and front cover [A] (C-ring x 1). 8. Rotate the shaft clockwise and lift up the bottom plate to the top position.
  • Page 245 echnical ulletin PAGE: 1/2 Model: Date: Charis-C1 office (D135) 19-Feb-14 RD135077 Subject: Prepared by: Troubleshooting Banding at 2~3mm intervals Ryuuta Chino From: 1st PP Tech Service Sec., PP Tech Service Dept., Troubleshooting Part information Action required Classification: Mechanical Electrical Service manual revision Paper path Transmit/receive Retrofit information...
  • Page 246 echnical ulletin PAGE: 2/2 Model: Date: Charis-C1 office (D135) 19-Feb-14 RD135077 Solution Enter the SP mode and modify the environment coefficient set for Environment Coefficients 7 and 8 as shown below. SP2-225-038  1.90 1.63 (default) Environment Coefficient 7 SP2-225-039 ...
  • Page 247  This RTB advises what to do if the customer is not satisfied with the glossiness of the copies made at the recommended fusing temperature.  The adjustment procedures for the CH-Pro and CH-C1 are different. The following is the procedure for the CH-C1 Office model.
  • Page 248 PAGE: 1/1 Model: Date: Model CH-C1 (Office/Pro) 06-Mar-14 .: RD135079 Subject: Troubleshooting for Color spots (189mm/40mm pitch) Prepared by: Ryuuta Chino From: 1st Tech Service Sect. PP Tech Service Dept. Troubleshooting Part information Action required Classification: Mechanical Electrical...
  • Page 249 PAGE: 1/1 Model: Date: Model CH-C1 (Office/Pro) 06-Mar-14 .: RD135080 Subject: Troubleshooting for White spots with toner cores Prepared by: Chihiro Shimaji From: 1st Tech Service Sect. MFP/P Tech Service Dept. Troubleshooting Part information Action required Classification: Mechanical...
  • Page 250 PAGE: 1/2 Model: Date: Model CH-C1 (Office/Pro) 06-Mar-14 .: RD135081 Subject: Troubleshooting for White, fish-shape stains Prepared by: Ryuuta Chino From: 1st Tech Service Sect. PP Tech Service Dept. Troubleshooting Part information Action required Classification: Mechanical Electrical Service manual revision...
  • Page 251 PAGE: 2/2 Model: Date: Model CH-C1 (Office/Pro) 06-Mar-14 .: RD135081...
  • Page 252 PAGE: 1/2 Model: Date: Model CH-C1 (Office/Pro) 07-Mar-14 .: RD135082 Subject: Vertical bands in halftone images Prepared by: Ryuuta Chino From: 1st Tech Service Sect. PP Tech Service Dept. Troubleshooting Part information Action required Classification: Mechanical Electrical Service manual revision...
  • Page 253 PAGE: 2/2 Model: Date: Model CH-C1 (Office/Pro) 07-Mar-14 .: RD135082 Solution Lower the PTR bias for the second side. CH-C1 Pro: The user can use the IMSS settings to lower the bias. If the symptom occurs in full-color mode, use [PTR Bias:FC:Side2: Custom Paper 001 to 100] (2-814-001 to 100).
  • Page 254 PAGE: 1/1 Model: Date: Model CH-C1 (Office/Pro) 07-Mar-14 .: RD135083 Subject: Troubleshooting for Uneven density in the area 85mm Prepared by: Ryuuta Chino from the trailing edge From: 1st Tech Service Sect. PP Tech Service Dept. Classification: Troubleshooting...
  • Page 255 PAGE: 1/1 Model: Date: Model CH-C1 (Office/Pro) 10-Mar-14 .: RD135084 Subject: Troubleshooting for Random Pitch Banding Caused Prepared by: Ryuuta Chino by Lubricant Falling from the Drum Cleaning Unit From: 1st Tech Service Sect. PP Tech Service Dept.
  • Page 256 PAGE: 1/4 Model: Date: Model CH-C1 (Office/Pro) 14-Mar-14 .: RD135085 Subject: Troubleshooting for Curls Prepared by: Ryuuta Chino From: 1st Tech Service Sect. PP Tech Service Dept. Troubleshooting Part information Action required Classification: Mechanical Electrical Service manual revision...
  • Page 257 PAGE: 2/4 Model: Date: Model CH-C1 (Office/Pro) 14-Mar-14 .: RD135085 Solution Do the action in the flowcharts below for each model (Pro, Office). CH-C1 Pro:...
  • Page 258 PAGE: 3/4 Model: Date: Model CH-C1 (Office/Pro) 14-Mar-14 .: RD135085 CH-C1 Office:...
  • Page 259 PAGE: 4/4 Model: Date: Model CH-C1 (Office/Pro) 14-Mar-14 .: RD135085 Note: Raising the heat roller temperature may cause the following side effects.  Fusibility may be reduced  Glossiness of the image may decrease  Stains may be visible if printing halftone images onto uncoated paper...
  • Page 260 PAGE: 1/1 Model: Date: Model CH-C1 (Office/Pro) 11-Mar-14 .: RD135086 Subject: Troubleshooting for Envelopes Are Wrinkled Prepared by: Ryuuta Chino From: 1st Tech Service Sect. PP Tech Service Dept. Troubleshooting Part information Action required Classification: Mechanical Electrical Service manual revision...
  • Page 261 PAGE: 1/1 Model: Date: Model CH-C1 (Office/Pro) 11-Mar-14 .: RD135087 Subject: Troubleshooting for Feed Direction Limitations Prepared by: Ryuuta Chino Applied on Certain Types of Envelopes From: 1st Tech Service Sect. PP Tech Service Dept. Classification: Troubleshooting Part information...
  • Page 262 PAGE: 1/3 Model: Date: Model CH-C1 (Office/Pro) 11-Mar-14 .: RD135088 Subject: Troubleshooting for Accordion Jams in the Lower Part Prepared by: Ryuuta Chino of the Fusing Unit Caused by Insufficient Margins From: 1st Tech Service Sect. PP Tech Service Dept.
  • Page 263 PAGE: 2/3 Model: Date: Model CH-C1 (Office/Pro) 11-Mar-14 .: RD135088 Solution Do the following: 1. Increase the margins the leading/trailing edges (up to a maximum of 10mm). See “Margin Adjustments”. Note: If you adjust the margins without adjusting the image position, parts of the image may not be printed.
  • Page 264 PAGE: 3/3 Model: Date: Model CH-C1 (Office/Pro) 11-Mar-14 .: RD135088  If the rib [A] has come loose, correct the position of the rib as shown.
  • Page 265 PAGE: 1/2 Model: Date: Model CH-C1 (Office/Pro) 11-Mar-14 .: RD135089 Subject: Troubleshooting for Too Much Weight/Abnormal Prepared by: Ryuuta Chino Noise on Pulling Out/Pushing In the Drawer Unit From: 1st Tech Service Sect. PP Tech Service Dept. Classification:...
  • Page 266 PAGE: 2/2 Model: Date: Model CH-C1 (Office/Pro) 11-Mar-14 .: RD135089 2. Apply Grease Barrierta S552R in thin layers to the drawer unit positioning pins. Area: On and around the positioning pins Amount: 0.05g - 0.1g [A]: Drawer unit positioning pin (right-front)
  • Page 267 PAGE: 1/2 Model: Date: No.: CH-C1 Office/Pro 30-Apr-14 RD135090 Subject: Prepared by: Troubleshooting SC516 after repeated J097 A.Takada From: PP Tech Service Dept., 1st PP Tech Service Sect. Troubleshooting Part information Action required Classification: Mechanical Electrical Service manual revision...
  • Page 268 PAGE: 2/2 Model: Date: No.: CH-C1 Office/Pro 30-Apr-14 RD135090 3. If the sizes do not match, enter SP5-959-001; Paper Size: 1st Tray (Tandem) and specify the size according to the paper in use. 0: A4 LEF 1: 8 x 11 LEF 4.
  • Page 269 PAGE: 1/2 Model: Date: 07-Mar-14 Model CH-C1 (Office/Pro) .: RD135091 Subject: Uneven glossiness when feeding large size paper Prepared by: Ryuuta Chino after small size paper From: 1st Tech Service Sect. PP Tech Service Dept. Classification: Troubleshooting Part information...
  • Page 270 PAGE: 2/2 Model: Date: 07-Mar-14 Model CH-C1 (Office/Pro) .: RD135091 182.0mm < L ≤ Letter SEF, Switch:Rotation 1-121-006 216.0mm Legal SEF, Start/Stop: End A4 SEF Temp.:After Job:B5 L ≤ 182.0mm B5 SEF, A5 Switch:Rotation 1-121-007 SEF, Half Start/Stop: End Letter SEF, Temp.:After...
  • Page 271 PAGE: 1/2 Model: Date: Model CH-C1 (Office/Pro) 10-Mar-14 .: RD135092 Subject: Troubleshooting for Stains in the area 76mm from the Prepared by: Ryuuta Chino trailing edge From: 1st Tech Service Sect. PP Tech Service Dept. Classification: Troubleshooting Part information...
  • Page 272 PAGE: 2/2 Model: Date: Model CH-C1 (Office/Pro) 10-Mar-14 .: RD135092 Procedure 1. Remove the fusing unit. 2. Open the separation unit [A] and remove the heat pipe unit [B] (5 screws). 3. Remove the toner stuck to the heat pipe rollers using sandpaper (#1500).
  • Page 273 PAGE: 1/1 Model: Date: Model CH-C1 (Office/Pro) 10-Mar-14 .: RD135093 Subject: Troubleshooting for Stains on the side edges of paper Prepared by: Ryuuta Chino From: 1st Tech Service Sect. PP Tech Service Dept. Troubleshooting Part information Action required...
  • Page 274 echnical ulletin PAGE: 1/8 Reissued:28-Mar-14 Model: Date: Charis-C1 (Office/Pro) 30-Jan-14 RD135094b RTB Reissue The items in bold italics were corrected or added. Subject: Prepared by: Modification to prevent JAM33 Ryuuta Chino From: 1st PP Tech Service Sec., PP Tech Service Dept., Troubleshooting Part information Action required...
  • Page 275 echnical ulletin PAGE: 2/8 Reissued:28-Mar-14 Model: Date: Charis-C1 (Office/Pro) 30-Jan-14 RD135094b Feed Center Hole cut out for the duplex entrance sensor located inside the hole Paper is caught at the curved edge indicated in red.
  • Page 276 echnical ulletin PAGE: 3/8 Reissued:28-Mar-14 Model: Date: Charis-C1 (Office/Pro) 30-Jan-14 RD135094b Solution A Mylar sheet (p/n: D1364668) was added to the duplex entrance guide plate to prevent the leading edge of curled paper from getting caught by the hole. Newly added Mylar D1364668 SHEET: DUPLEX: ENTRANCE: RIGHT UPPER Model: Charis-C1 (D135/D136/D137/D138) Q’ty...
  • Page 277 echnical ulletin PAGE: 4/8 Reissued:28-Mar-14 Model: Date: Charis-C1 (Office/Pro) 30-Jan-14 RD135094b ACTION Do either of the following actions: ・ Attach the new Mylar to the duplex entrance unit. (p/n: D1364668) ・ Replace the duplex entrance unit with the new duplex entrance unit (p/n: D1364578) pre-attached with the Mylar.
  • Page 278 echnical ulletin PAGE: 5/8 Reissued:28-Mar-14 Model: Date: Charis-C1 (Office/Pro) 30-Jan-14 RD135094b 4. Disconnect the 2 connectors. 5. Clean the surface of the guide plate where the Mylar attaches to with alcohol. Clean with alcohol and attach the Mylar here.
  • Page 279 echnical ulletin PAGE: 6/8 Reissued:28-Mar-14 Model: Date: Charis-C1 (Office/Pro) 30-Jan-14 RD135094b 6. Attach the Mylar as shown in the diagram below. After attaching the Mylar, firmly press it against the guide plate and check there are no air-bubbles and peeling. Align the edge of the guide plate p/n: D1364668 with the cut-out on the Mylar...
  • Page 280 echnical ulletin PAGE: 7/8 Reissued:28-Mar-14 Model: Date: Charis-C1 (Office/Pro) 30-Jan-14 RD135094b 7. Install the duplex entrance unit by taking note of the following points.  Make sure the newly attached Mylar (p/n: D1364668) slides under the Mylar (p/n: D1364667) and guide plate (p/n: D1364523). ...
  • Page 281 echnical ulletin PAGE: 8/8 Reissued:28-Mar-14 Model: Date: Charis-C1 (Office/Pro) 30-Jan-14 RD135094b The photos below show 2 examples of incorrect installation. Mylar is popping over the guide plate. 8. Lock the cables with the cable clamp, attach the screws (x3) removed in steps 1 and 2 , and push the drawer unit back into the machine to complete the procedure.
  • Page 282 PAGE: 1/1 Model: Date: Model CH-C1 05-Mar-14 .: RD135095 Subject: Prepared by: Notice during Duplex Invert Solenoid maintenance Takeshi Toriumi From: 1st Tech Service Sect. MFP/P Tech Service Dept. Troubleshooting Part information Action required Classification: Mechanical Electrical Service manual revision...
  • Page 283 echnical ulletin PAGE: 1/34 Model: Date: Model CH-C1a 28-Mar-14 .: RD135101 Subject: Prepared by: Installation Procedure for D135/D136 Takeshi Toriumi From: 1st Tech Service Sect. MFP/P Tech Service Dept. Classification: Troubleshooting Part information Action required Mechanical Electrical Service manual revision Paper path Transmit/receive Retrofit information...

  • Page 284: Main Machine Installation

    echnical ulletin PAGE: 2/34 Model: Date: Model CH-C1a 28-Mar-14 .: RD135101 Main Machine Installation Special Tools and Lubricants D135/D136 The following special tools should be prepared for maintenance of this model in the field: Unique or Common: U: Unique for this model C: Common with listed Q’ty Item...

  • Page 285: Installation Flowchart

    echnical ulletin PAGE: 3/34 Model: Date: Model CH-C1a 28-Mar-14 .: RD135101 (*3): Common with Apollon-C2.5/Athena-C2.5 (*4): General (common with multiple models) A PC (Personal Computer) is required for creating the Encryption key file on an SD card when replacing the controller board in which HDD encryption has been enabled.
  • Page 286 echnical ulletin PAGE: 4/34 Model: Date: Model CH-C1a 28-Mar-14 .: RD135101 Accessory Check D135/D136 Q’ty Description D135 D136 PCU Pocket Developer Funnel Decal - Paper Size Decal - Paper Set Direction Decal - Function : Multi Language Decal - ADF Paper Set Leveling Shoes Cloth - DF Exposure Glass Cloth Holder...

  • Page 287: Cd-Rom-Driver

    echnical ulletin PAGE: 5/34 Model: Date: Model CH-C1a 28-Mar-14 .: RD135101 Q’ty Description D135 D136 Sheet - TEL Name (CHN Only) Guarantee (CHN Only) SMC Report Sheet - Scanner Protection CD-ROM-Driver CD-ROM-OI (NA/AP/TWN Only) CD-ROM-OI (EU Only) Sheet - EULA Sheet: 20 languages Seal - Caution: 20 languages Operation Instructions Sheet - Security Password...
  • Page 288 echnical ulletin PAGE: 6/34 Model: Date: Model CH-C1a 28-Mar-14 .: RD135101 Installation Procedure (D135/D136) 1. Unpack the machine and remove all the wrapping. 2. Remove all filament tape from the machine. 3. Open the tandem tray [A] and remove the filament tape at the duplex unit [B].
  • Page 289 echnical ulletin PAGE: 7/34 Model: Date: Model CH-C1a 28-Mar-14 .: RD135101 4. Remove the filament tape and the cushion at the ADF. 5. Open the ADF [A] and release the lever to open the white board. Then remove the protection sheet. 6.
  • Page 290 echnical ulletin PAGE: 8/34 Model: Date: Model CH-C1a 28-Mar-14 .: RD135101 7. Remove the protection sheet Removing the Retainers of the Charge Roller Units (C, M, K) The shipping retainers [A] must be removed from the charge roller units (C, M, K). Note: These retainers are not included in the Yellow (Y) charge roller unit.
  • Page 291 echnical ulletin PAGE: 9/34 Model: Date: Model CH-C1a 28-Mar-14 .: RD135101 2. Close the drawer unit. When you push the unit back into the machine, you can close the guide plate [A] of the paper exit and duplex unit. 3. Remove the ITB cleaning intake fan [A] together with the duct ( x 1). 4.
  • Page 292 echnical ulletin PAGE: 10/34 Model: Date: Model CH-C1a 28-Mar-14 .: RD135101 5. Remove the fixing screws of the toner supply unit [A] ( x 3). 6. Pull out the toner supply unit [A]. 7. Remove the toner supply unit [A] ( x2). 8.
  • Page 293 echnical ulletin PAGE: 11/34 Model: Date: Model CH-C1a 28-Mar-14 .: RD135101 9. Remove the screws fixing the face plate ( x6). 10. Remove the handles. 11. Attach the handles and pull out the units slowly and evenly.
  • Page 294 echnical ulletin PAGE: 12/34 Model: Date: Model CH-C1a 28-Mar-14 .: RD135101 12. Hold the grips and remove the face plate. 13. Remove all filament tape [A] from the Magenta and Cyan units. 14. Unlock the lever [A] and pull out the PCDU [B] from the machine.
  • Page 295 echnical ulletin PAGE: 13/34 Model: Date: Model CH-C1a 28-Mar-14 .: RD135101 15. Place the PCDU [A] on the PCU stand [B]. 16. Remove the charge roller unit and place it on a clean, flat, and level surface with the roller facing up ( x2). Make sure that the surface is flat and level.
  • Page 296 echnical ulletin PAGE: 14/34 Model: Date: Model CH-C1a 28-Mar-14 .: RD135101 18. Reattach the charge roller unit and PCDU, and then attach the face plate. After attaching the face plate, check the status of the locking levers again by looking through the holes as shown. [A]: The locking lever is properly fit into the hole in the machine frame.
  • Page 297 echnical ulletin PAGE: 15/34 Model: Date: Model CH-C1a 28-Mar-14 .: RD135101 Attaching the ITB Separation Lever When unpacking the machine, the ITB separation lever is not yet attached to the correct location. During machine installation, you must install the lever. 1.
  • Page 298 echnical ulletin PAGE: 16/34 Model: Date: Model CH-C1a 28-Mar-14 .: RD135101 After removing the drawer unit cover, when the drawer unit is returned to the machine, you can close the guide plate [A] of the paper exit and duplex unit. When the drawer unit is pushed back into the machine, it is locked in place by the lock lever [A].
  • Page 299 echnical ulletin PAGE: 17/34 Model: Date: Model CH-C1a 28-Mar-14 .: RD135101 5. Open the toner supply unit front cover [A]. 6. Remove the fixing screws of the toner supply unit [A] ( x 3). 7. Slide the toner supply unit [A] to the front.
  • Page 300 echnical ulletin PAGE: 18/34 Model: Date: Model CH-C1a 28-Mar-14 .: RD135101 8. Attach the ITB separation lever [A] horizontally from the right side of the machine. 9. Turn the ITB separation lever [A] clockwise until it is vertical. 10. Return the toner supply unit to the machine and secure it with the screws. 11.
  • Page 301 echnical ulletin PAGE: 19/34 Model: Date: Model CH-C1a 28-Mar-14 .: RD135101 Attaching the Service Pocket  When Attaching to the Machine 1. Attach the service pocket [A] for the funnel/PCU holder to the left lower (rear) (rivet x 2). Put the funnel [B], PCU holder [C], Development roller/Drum rotation tools and development caps into the service pocket.
  • Page 302 echnical ulletin PAGE: 20/34 Model: Date: Model CH-C1a 28-Mar-14 .: RD135101 ・ Finisher SR4110: Attach to the following locations. Rear side (upper): Operating instructions [A] Rear side (lower): Funnel/ PCU holder [B] Storing the Supply Port Cap of the Developer Store the caps [A] (x 4) in the service pocket for the operating instructions.
  • Page 303 echnical ulletin PAGE: 21/34 Model: Date: Model CH-C1a 28-Mar-14 .: RD135101 Storing the Factory SP Sheet On a newly delivered machine, the factory SP sheet is located on the exposure glass. Open the tandem tray [A], and remove the paper cassette decal [B]. Confirm that factory SP sheet inside.
  • Page 304 echnical ulletin PAGE: 22/34 Model: Date: Model CH-C1a 28-Mar-14 .: RD135101 3. Attach the ADF paper set decal [A] in the indentation in the ADF. 4. According to the paper set by customer, select and attach the following decals to the 1st tray, 2nd tray and 3rd tray.
  • Page 305 echnical ulletin PAGE: 23/34 Model: Date: Model CH-C1a 28-Mar-14 .: RD135101 Machine Level Adjustment When installing the main machine, make the machine level. If the machine is not leveled, the tilt of the machine reduces the accuracy in side- to-side registration. The front and rear sides of the machine must be less than 5 mm (0.2") away from level.
  • Page 306 echnical ulletin PAGE: 24/34 Model: Date: Model CH-C1a 28-Mar-14 .: RD135101 4. Adjust the machine level until the machine is less than 5mm from level (measure from left-to-right). ・ When the right side of the machine is lower: Lower the nuts of the right side of the machine (front and rear) to lift the right side of the machine.
  • Page 307 echnical ulletin PAGE: 25/34 Model: Date: Model CH-C1a 28-Mar-14 .: RD135101 Installing the Securing Bracket to Prevent the Power Cord from Falling Off 1. Install the securing bracket [A] to prevent the power cord from falling off. ( x1) Example below: D135/D136 D135/D136 machines have two power cords.
  • Page 308 echnical ulletin PAGE: 26/34 Model: Date: Model CH-C1a 28-Mar-14 .: RD135101 1. Open the toner supply unit front cover [A]. 2. Unpack the new toner cartridge. 3. Reverse the toner cartridge and shake 5-6 times while grasping both ends. 4. Set each color toner cartridge. Push the toner cartridge until it locks into place. Load the Paper Trays For each paper cassette tray: 1.
  • Page 309 echnical ulletin PAGE: 27/34 Model: Date: Model CH-C1a 28-Mar-14 .: RD135101 Checking the copy image with the color chart If you want to install any options, install them using the installation procedure before doing the procedure below. 1. Switch the machine to copier mode. 2.
  • Page 310 echnical ulletin PAGE: 28/34 Model: Date: Model CH-C1a 28-Mar-14 .: RD135101 Print the encryption key and keep the encryption key (which is printed as a paper sheet). Keep the encryption key in a safe place. If the encryption key is lost and is needed, the controller board, hard disk and NVRAM must all be replaced at the same time.
  • Page 311 echnical ulletin PAGE: 29/34 Model: Date: Model CH-C1a 28-Mar-14 .: RD135101 Icon [1] This icon is lit when there is temporary data to be overwritten, and blinks during overwriting. Icon [2] This icon is lit when there is no temporary data to be overwritten.
  • Page 312 echnical ulletin PAGE: 30/34 Model: Date: Model CH-C1a 28-Mar-14 .: RD135101  Installation Procedure: 1. Turn on the main power switch, and then enter the SP mode. 2. Select SP5878-002, and then press "Execute" on the LCD. 3. Exit the SP mode after "Completed" is displayed on the LCD. 4.
  • Page 313 echnical ulletin PAGE: 31/34 Model: Date: Model CH-C1a 28-Mar-14 .: RD135101 7. The following message will be displayed. Press the [Start] key to print the encryption key for safe keeping. 8. Press [Exit] to remove the following message. 9. Press [Exit] again. 10.
  • Page 314 echnical ulletin PAGE: 32/34 Model: Date: Model CH-C1a 28-Mar-14 .: RD135101 11. Turn the main power switch off and on. 12. "Memory Conversion complete. Turn the man power switch off" is displayed as below. Then turn the main power switch off and on. 13.
  • Page 315 echnical ulletin PAGE: 33/34 Model: Date: Model CH-C1a 28-Mar-14 .: RD135101 4. Press [Machine Data Encryption Settings]. 5. Please confirm whether the encryption has been completed or not on this display.  Print the encryption key Use the following procedure to print the key again if it has been lost or misplaced. 1.

  • Page 316: Moving The Machine

    echnical ulletin PAGE: 34/34 Model: Date: Model CH-C1a 28-Mar-14 .: RD135101 Moving the Machine D135/D136 1. Turn off the main power switch, and then unplug the power cable from the main machine. 2. Close all the doors and trays that are openable and closable. 3.
  • Page 317 echnical ulletin PAGE: 1/14 Reissued: 15-Apr-15 Model: Date: No.: CH-C1a 12-Mar-14 RD135098a Subject: Prepared by: Jam 66 or Original damage Tatsuki Mimura From: 2nd Tech Service Sect., MFP/P Tech Service Dept. Troubleshooting Part information Action required Classification: Mechanical Electrical Service manual revision Paper path Transmit/receive Retrofit information...
  • Page 318 echnical ulletin PAGE: 2/14 Reissued: 15-Apr-15 Model: Date: No.: CH-C1a 12-Mar-14 RD135098a SOLUTION Production line: A modified part will be used. The rib has been moved. Cut-in S/N: Model Model D135-17 E234C100001 D136-17 E244C100001 D135-21 E234C120001 D136-21 E244C120001 D135-27 E234C130001 D136-27 E244C130001 D135-29...
  • Page 319 echnical ulletin PAGE: 3/14 Reissued: 15-Apr-15 Model: Date: No.: CH-C1a 12-Mar-14 RD135098a In the field: Temporary solution Cut off the rib on the ADF guide (see the diagrams below). To make sure the original does not catch on this part, remove the burr using sandpaper after you remove the rib.
  • Page 320 echnical ulletin PAGE: 4/14 Reissued: 15-Apr-15 Model: Date: No.: CH-C1a 12-Mar-14 RD135098a PROCEDURE 1: Cutting Off the Rib from the ADF Guide 1. Open the ADF feed cover. 2. Fold the long edge of an A3 sheet so that the height of the folded edge is between 25-35mm. 3.
  • Page 321 echnical ulletin PAGE: 5/14 Reissued: 15-Apr-15 Model: Date: No.: CH-C1a 12-Mar-14 RD135098a 4. Cut off the rib from the ADF guide using a pair of pliers. Important: Only cut on the front side (operator’s side). 5. Remove the burrs from the edges using sandpaper. Important: 1) Move the sandpaper only in the direction of the red arrow shown.
  • Page 322 echnical ulletin PAGE: 6/14 Reissued: 15-Apr-15 Model: Date: No.: CH-C1a 12-Mar-14 RD135098a PROCEDURE 2: Replacing the ADF Guide 1. Open the feed cover [A]. 2. Slide the ADF front cover [A] to the left (screws x 3, hooks x 4).
  • Page 323 echnical ulletin PAGE: 7/14 Reissued: 15-Apr-15 Model: Date: No.: CH-C1a 12-Mar-14 RD135098a 3. Remove the cover [A] (screws x1). 4. Remove the rear cover [A] (screws x2, hooks x 6).
  • Page 324 echnical ulletin PAGE: 8/14 Reissued: 15-Apr-15 Model: Date: No.: CH-C1a 12-Mar-14 RD135098a 5. Remove the feed cover [A] (screws x3, harnesses x1, clamps x2). 6. Remove the upper paper feed guide unit from the paper feed cover unit (screws x 3).
  • Page 325 echnical ulletin PAGE: 9/14 Reissued: 15-Apr-15 Model: Date: No.: CH-C1a 12-Mar-14 RD135098a 7. Remove the pull-out drive unit from the guide (screws x2). 8. Remove the image transfer drive unit (2 sets). 9. Remove the front and rear pivot brackets (screws x4).
  • Page 326 echnical ulletin PAGE: 10/14 Reissued: 15-Apr-15 Model: Date: No.: CH-C1a 12-Mar-14 RD135098a 10. Remove the pivot shaft. 11. Remove the silencer (guide). 12. Attach the Pivot shaft to the new guide.
  • Page 327 echnical ulletin PAGE: 11/14 Reissued: 15-Apr-15 Model: Date: No.: CH-C1a 12-Mar-14 RD135098a IMPORTANT: Make sure the shaft is in the correct orientation/direction. 13. Attach the front and rear pivot brackets to the new guide (screws x4). 14. Attach the image transfer drive unit (2 sets).
  • Page 328 echnical ulletin PAGE: 12/14 Reissued: 15-Apr-15 Model: Date: No.: CH-C1a 12-Mar-14 RD135098a IMPORTANT: Make sure that the bearings for the ITR drive roller are in the correct orientation (tilted at the correct angle). 15. Attach the pull-out roller drive unit to the new guide (screws x2). Note: The photos show the position of the harnesses for the pull-out roller drive unit.
  • Page 329 echnical ulletin PAGE: 13/14 Reissued: 15-Apr-15 Model: Date: No.: CH-C1a 12-Mar-14 RD135098a 16. Attach the silencer (guide). 17. Join the upper paper feed guide unit to the paper feed cover (screws x3).
  • Page 330 echnical ulletin PAGE: 14/14 Reissued: 15-Apr-15 Model: Date: No.: CH-C1a 12-Mar-14 RD135098a 18. Attach the paper feed cover unit to the DF (screws x3, harness x1, clamp x2). 19. Connect the ground wires and connectors. 20. Attach the ADF front cover and rear cover. 21.

  • Page 331: Troubleshooting

    PAGE: 1/1 Model: Date: CH-C1 (Office/Pro) 28-Mar-14 .: RD135099 Subject: Proof tray detected to be full too soon Prepared by: Ryuuta Chino From: 1st Tech Service Sect. PP Tech Service Dept. Troubleshooting Part information Action required Classification: Mechanical...
  • Page 332 PAGE: 1/1 Model: Date: CH-C1 (Office/Pro) 28-Mar-14 .: RD135100 Subject: Troubleshooting for Envelopes are not fed Prepared by: Ryuuta Chino From: 1st Tech Service Sect. PP Tech Service Dept. Troubleshooting Part information Action required Classification: Mechanical Electrical Service manual revision...
  • Page 333 PAGE: 1/1 Model: Date: Model CH-C1 (Office/Pro) 28-Mar-14 .: RD135101 Subject: Troubleshooting for Toner rubbing off along the fold Prepared by: Ryuuta Chino line From: 1st Tech Service Sect. PP Tech Service Dept. Classification: Troubleshooting Part information Action required...
  • Page 334 PAGE: 1/5 Model: Date: Model CH-C1 (Office/Pro) 26-Mar-14 .: RD135102 Subject: Troubleshooting Roller marks Prepared by: Ryuuta Chino From: 1st Tech Service Sect. PP Tech Service Dept. Classification: Troubleshooting Part information Action required Mechanical Electrical Service manual revision...
  • Page 335 PAGE: 2/5 Model: Date: Model CH-C1 (Office/Pro) 26-Mar-14 .: RD135102 SOLUTION Step 1: Clean or replace the drive/idle rollers. If the roller marks do not disappear by cleaning or replacing the rollers, do Step 2. Step 2: Decrease the fusing temp. (See page 5.) Step 1: Clean or replace the drive/idle rollers in the following units.
  • Page 336 PAGE: 3/5 Model: Date: Model CH-C1 (Office/Pro) 26-Mar-14 .: RD135102 [A]: Fusing unit [B]: Paper exit unit [C]: Heat pipe rollers [D]: Rubber rollers (Paper exit relay) [A]: Sponge rollers (Inverter exit) [B]: Rubber rollers (Inverter exit) [C]: Sponge rollers (Inverter feed-out)
  • Page 337 PAGE: 4/5 Model: Date: Model CH-C1 (Office/Pro) 26-Mar-14 .: RD135102 Inverter Feed-in Remove the fusing unit. Remove the screw (circled in blue) to remove the inner cover. Remove the 2 E-rings (circled in red) to remove the junction gate.
  • Page 338 PAGE: 5/5 Model: Date: Model CH-C1 (Office/Pro) 26-Mar-14 .: RD135102 Duplex Inverter Unit [A]: Rubber rollers x 5 Step 2: Decreasing the fusing temp Decrease the fusing temp by 1 step (10°C) in either the IMSS or SP mode.
  • Page 339 PAGE: 1/4 Model: Date: CH-C1 19-Mar-14 .: RD135103 Subject: D1 lever breakage Prepared by: Takeshi Toriumi From: 1st tech Service Sect, MFP/Printer Tech Service Classification: Troubleshooting Part information Action required Mechanical Electrical Service manual revision Paper path Transmit/receive...
  • Page 340 PAGE: 2/4 Model: Date: CH-C1 19-Mar-14 .: RD135103 SOLUTION Production line: The length of the screw was increased and a spring washer was added. Applied from: November 2013 production Old screw New screw 03603006N P/N 09543008N Q’ty Old part...
  • Page 341 PAGE: 3/4 Model: Date: CH-C1 19-Mar-14 .: RD135103 In the field: Replace the screw (P/N: D1369902*) in accordance with the procedure below. *Note: D1369902 includes 5 screws. 1. Remove the fusing unit from the machine (See FSM, pg.667-670).
  • Page 342 PAGE: 4/4 Model: Date: CH-C1 19-Mar-14 .: RD135103 5. Attach the modified screw (P/N: D1369902) to the lever [A] in the “OK” position. OK (correct position) “O” mark and “-” mark on the lever [A] match. IMPORTANT: Be careful NOT to attach the lever in the “NG” positions shown below.
  • Page 343 echnical ulletin PAGE: 1/7 Model: Date: No.: CH-C1a 07-Mar-14 RD135104 Subject: Prepared by: Manual Correction: Punch Unit PU5000 installation Chihiro Shimaji procedure From: MFP Tech Service Dept., 1st MFP Tech Service Sect. Troubleshooting Part information Action required Classification: Mechanical Electrical Service manual revision Paper path Transmit/receive...
  • Page 344 echnical ulletin PAGE: 2/7 Model: Date: No.: CH-C1a 07-Mar-14 RD135104 Installation Procedure This punch unit is for the D707 finisher only. CAUTION: Switch the machine off and unplug the machine before starting the following procedure. 1. If the finisher is connected to the main machine, disconnect it. 2.
  • Page 345 echnical ulletin PAGE: 3/7 Model: Date: No.: CH-C1a 07-Mar-14 RD135104 7. Remove the inner cover [A] (4 screws, M3 x 8. Behind the inner cover at [B] and [C], press the lock tab to the right to release the inner cover from the frame.
  • Page 346 echnical ulletin PAGE: 4/7 Model: Date: No.: CH-C1a 07-Mar-14 RD135104 12. Remove the paper guide [A] (4 screws). 13. Position the 2 mm spacer [A] and attach the punch unit [B] (2 screws, M3 x 10). 14. Use one of the screws removed from the motor protector plate to fasten the remaining two spacers to the frame as shown.
  • Page 347 echnical ulletin PAGE: 5/7 Model: Date: No.: CH-C1a 07-Mar-14 RD135104 15. At the front, fasten the punch unit knob [A] (1 screw, M4x6). 16. Remove the harness cover [A] (2 screws) and middle cover [B] (2 screws). 17. Install the sensor arm [A] (small step screw x1 (M3 x 4)). Make sure that the sensor arm swings freely on the step screw.
  • Page 348 echnical ulletin PAGE: 6/7 Model: Date: No.: CH-C1a 07-Mar-14 RD135104 19. Connect the PCB harness connector [A] to CN135 of the finisher PCB and to CN600 of the punch unit PCB. 20. Connect the harness [B] to CN136 of the finisher PCB. 21.
  • Page 349 echnical ulletin PAGE: 7/7 Model: Date: No.: CH-C1a 07-Mar-14 RD135104 23. Slide the punch waste collection hopper [A] into the finisher. 24. Reattach the inner cover and rear cover. 25. Close the front door and re-connect the finisher to the machine.
  • Page 350 echnical ulletin PAGE: 1/8 Model: Date: No.: CH-C1a 07-Mar-14 RD135105 Subject: Prepared by: Manual Correction: A3/11"x17" Tray Unit Type M2 Chihiro Shimaji installation procedure From: 1st Tech Service Sect., MFP/P Tech Service Dept. Troubleshooting Part information Action required Classification: Mechanical Electrical Service manual revision Paper path...
  • Page 351 echnical ulletin PAGE: 2/8 Model: Date: No.: CH-C1a 07-Mar-14 RD135105 A3/11"x17" Tray Unit Type M2 (D749) Component List Check the quantity and condition of the accessories in the box against the following illustration and list. Description Q'ty Screw – M3 x 4 Tapping screws –M3 x 6 Screw –...
  • Page 352 echnical ulletin PAGE: 3/8 Model: Date: No.: CH-C1a 07-Mar-14 RD135105 Installation CAUTION:  The unit must be connected to a power source that is close to the unit and easily accessible.  Make sure that the main machine is switched off and that its power cord is disconnected before doing the following procedures.
  • Page 353 echnical ulletin PAGE: 4/8 Model: Date: No.: CH-C1a 07-Mar-14 RD135105 4. If you need to adjust the positions of the side fences for the paper to be loaded in the tray, remove the front panel [A] (10 screws). 5. Remove the fences and adjust their positions for the paper to be loaded: [F] Side fence (1 screw) [G] Back fence (1 screw) [H] End fence (1 screw)
  • Page 354 echnical ulletin PAGE: 5/8 Model: Date: No.: CH-C1a 07-Mar-14 RD135105 8. Pull out the tandem feed tray [A] and remove the paper cassette decal [B]. Remove the factory SP sheet [A] and SD card holder [B]. IMPORTANT: These parts will be installed in the A3/11"x17" Tray Unit later. 10.
  • Page 355 echnical ulletin PAGE: 6/8 Model: Date: No.: CH-C1a 07-Mar-14 RD135105 11. Remove the left tandem tray [A] (left rail: 2 screws (M3 x 8), right rail: 3 screws (M3 x 10)). 12. From the left tandem tray, remove the front cover [A] (2 screws). 13.
  • Page 356 echnical ulletin PAGE: 7/8 Model: Date: No.: CH-C1a 07-Mar-14 RD135105 14. Insert the short connector [A] into the socket inside the machine [B] (1 screw). NOTE: Hold the connector as shown in the illustration. 15. Using the screw provided in the accessories, attach the pin bracket [A] to the center rail. (2 screws) 16.
  • Page 357 echnical ulletin PAGE: 8/8 Model: Date: No.: CH-C1a 07-Mar-14 RD135105 IMPORTANT  Make sure that the pin on the pin bracket passes through the hole in the tray bottom plate.  Make sure that bosses [A] (two each on the left/right rails) pass through the holes in the tray.
  • Page 358 echnical ulletin PAGE: 1/14 Model: CH-C1a Date: 07-Mar-14 .: RD135106 Subject: Prepared by: Manual Correction: Multi-Folding Unit FD4000 Chihiro Shimaji Installation Procedure From: 1st Tech Service Sect. MFP Tech Service Dept. Classification: Troubleshooting Part information Action required Mechanical Electrical Service manual revision Paper path Transmit/receive Retrofit information...
  • Page 359 echnical ulletin PAGE: 2/14 Model: CH-C1a Date: 07-Mar-14 .: RD135106 Multi-Folding Unit FD4000 (D615) Accessories Check the quantity and condition of the accessories in the box against the following illustration and list. Description Q'ty Joint Bracket Paper Guide – Long (for D135/D136/D137/D138) Paper Guide –...
  • Page 360 echnical ulletin PAGE: 3/14 Model: CH-C1a Date: 07-Mar-14 .: RD135106 Tapes 1. Remove all tape and packing material from the front, left, rear, and right sides. 2. Open the front door [A]. 3. Remove all tape from inside [B].
  • Page 361 echnical ulletin PAGE: 4/14 Model: CH-C1a Date: 07-Mar-14 .: RD135106 Paper Guide, Sponge Strip 1. Fasten the joint bracket [A] to the left side of the upstream unit. ( x4; M4x20) 2. Fasten the joint bracket provided with the downstream device to the left side of the multi-folding unit, if a downstream device is going to be installed.
  • Page 362 echnical ulletin PAGE: 5/14 Model: CH-C1a Date: 07-Mar-14 .: RD135106 5. Attach the long paper guide [A] to the left side of the multi-folding unit. ( x2; M3x6) 6. Peel the tape from the sponge strip [B] and attach the strip to the top right edge of the multi-folding unit.
  • Page 363 echnical ulletin PAGE: 6/14 Model: CH-C1a Date: 07-Mar-14 .: RD135106 Docking Do steps 8 to 12, only if the upstream unit is the Cover Interposer Tray CI4020 (D712). 1. Open the front door [A]. 2. At the front right corner, remove the screw of the lock bar [B] ( x1 M3x6). Keep this screw.
  • Page 364 echnical ulletin PAGE: 7/14 Model: CH-C1a Date: 07-Mar-14 .: RD135106 8. Remove: ・ [A] Rear upper cover ( x4) ・ [B] Rear lower cover ( x3) 9. Use a short screwdriver to loosen bracket [A] ( x2). 10. Fasten the bracket to the upstream unit at [B] ( x1). 11.
  • Page 365 echnical ulletin PAGE: 8/14 Model: CH-C1a Date: 07-Mar-14 .: RD135106 Power Cord 1. Insert the power cord socket into the power connection point. In China, do not use this power cord provided with this unit. Contact your supervisor and use the power cord specified for use in China. 2.
  • Page 366 echnical ulletin PAGE: 9/14 Model: CH-C1a Date: 07-Mar-14 .: RD135106 Height Adjustment Adjust the height of the unit and make sure that it is level. 1. Turn the lower nut to lower the bolt. 2. Set the leveling shoes [A] below the bolt. Removing Parts for the Cover Interposer Tray CI4020 (D712) Three parts must be removed before the tray unit of the cover interposer tray can be mounted on top of the Multi Folding Unit.
  • Page 367 echnical ulletin PAGE: 10/14 Model: CH-C1a Date: 07-Mar-14 .: RD135106 Proof Tray Auxiliary Plate 1. Install the proof tray auxiliary plate. ・ Set the plate [A] in the center aligned with the diagonal groove. ・ The back should be flat against the end fence. 2.
  • Page 368 echnical ulletin PAGE: 11/14 Model: CH-C1a Date: 07-Mar-14 .: RD135106 Detecting Paper Skew Do this check to detect the presence of skew in the paper path. 1. Make sure that the I/F cable of the unit is connected to the upstream unit. 2.
  • Page 369 echnical ulletin PAGE: 12/14 Model: CH-C1a Date: 07-Mar-14 .: RD135106 Correcting Skew 1. Disconnect the multi folding unit from the upstream unit. 2. Remove the spacers from the multi folding unit. 3. Loosen the screws ( x4) of the joint bracket attached to the upstream unit. 4.
  • Page 370 echnical ulletin PAGE: 13/14 Model: CH-C1a Date: 07-Mar-14 .: RD135106 Checking Side-to-Side Registration Do this procedure to confirm that the paper is centered in the paper path. 1. Make sure that the I/F cable of the unit is connected to the upstream unit. 2.
  • Page 371 echnical ulletin PAGE: 14/14 Model: CH-C1a Date: 07-Mar-14 .: RD135106 Correcting Side-to-Side Registration 1. Disconnect the multi-folding unit from the upstream unit. 2. On the joint bracket attached to the upstream unit, loosen screws , and 3. Remove bracket [A] ( x1), rotate it 90 degrees, and re-fasten the screw. Changing the position of this bracket aligns the oval cut-out horizontally and frees the joint bracket so it can slide from side to side.
  • Page 372 PAGE: 1/8 Model: Date: No.: CH-C1 Office/Pro 08-Apr-14 RD135107 Subject: Prepared by: Manual Correction: The table of SC202-286 Chihiro Shimaji From: MFP Tech Service Dept., 1st MFP Tech Service Sect. Troubleshooting Part information Action required Classification: Mechanical Electrical...
  • Page 373 PAGE: 2/8 Model: Date: No.: CH-C1 Office/Pro 08-Apr-14 RD135107 SC No. Level Error Name/Error Condition/Major Cause/Solution  Replace the IPU board. SC No. Level Error Name/Error Condition/Major Cause/Solution SC204-01 Polygon Motor: XSCRDY Signal Error: Bk SC204-03 Polygon Motor: XSCRDY Signal Error: Ma During polygon motor rotation, the XSCRDY signal was inactive (H) for longer than one rotation of the polygon.
  • Page 374 PAGE: 3/8 Model: Date: No.: CH-C1 Office/Pro 08-Apr-14 RD135107 SC No. Level Error Name/Error Condition/Major Cause/Solution  Replace the IPU board.  Replace the BCU board.  Correct the main scan magnification SP* * SP2-184-006 through 009 = 269600...
  • Page 375 PAGE: 4/8 Model: Date: No.: CH-C1 Office/Pro 08-Apr-14 RD135107 SC No. Level Error Name/Error Condition/Major Cause/Solution SC230-01 FGATE ON error: Bk SC230-02 FGATE ON error: Cy SC230-03 FGATE ON error: Ma SC230-04 FGATE ON error: Ye The FGATE signal did not turn ON within 200 msec after the writing process of the corresponding color started.
  • Page 376 PAGE: 5/8 Model: Date: No.: CH-C1 Office/Pro 08-Apr-14 RD135107 SC No. Level Error Name/Error Condition/Major Cause/Solution The VTEC LD error flag was detected twice consecutively when the LD turned on after initialization.  LD degradation (LD broken, shift of output characteristics etc.)
  • Page 377 PAGE: 6/8 Model: Date: No.: CH-C1 Office/Pro 08-Apr-14 RD135107 SC No. Level Error Name/Error Condition/Major Cause/Solution  Skew motor defective  Harness defective  Optical system defective  Cycle the machine off/on.  Replace the laser unit.  Replace the harness of laser unit.
  • Page 378 PAGE: 7/8 Model: Date: No.: CH-C1 Office/Pro 08-Apr-14 RD135107 SC No. Level Error Name/Error Condition/Major Cause/Solution  Interlock defective  Cycle the machine off/on.  Replace the laser unit.  Replace the IPU board.  Replace the BCU board.
  • Page 379 PAGE: 8/8 Model: Date: No.: CH-C1 Office/Pro 08-Apr-14 RD135107 SC No. Level Error Name/Error Condition/Major Cause/Solution  Sensor LED adjustment error  Patch number error  Transfer belt flaw error  Main registration error  Sub registration error ...
  • Page 380 PAGE: 1/38 Model: Date: No.: CH-C1 Office/Pro 08-Apr-14 RD135108 Subject: Prepared by: Manual Correction: SP5805/5806 (Output Chihiro Shimaji Check) From: MFP Tech Service Dept., 1st MFP Tech Service Sect. Troubleshooting Part information Action required Classification: Mechanical Electrical Service manual revision...
  • Page 381 PAGE: 2/38 Model: Date: No.: CH-C1 Office/Pro 08-Apr-14 RD135108 Beware that long hours of operation may occur breakdown. 007 Development Exhaust Fan [0 or 1 / 0 / 1/step] R/L:Full Spd 1:ON(Active) 0:OFF(Stop) Beware that long hours of operation may occur breakdown.
  • Page 382 PAGE: 3/38 Model: Date: No.: CH-C1 Office/Pro 08-Apr-14 RD135108 0:OFF(Stop) Beware that long hours of operation may occur breakdown. 023 Duplex Exhaust Fan [0 or 1 / 0 / 1/step] Front:Full Speed 1:ON(Active) 0:OFF(Stop) Beware that long hours of operation may occur breakdown.
  • Page 383 PAGE: 4/38 Model: Date: No.: CH-C1 Office/Pro 08-Apr-14 RD135108 Beware that long hours of operation may occur breakdown. 036 PCU Fan L: Half [0 or 1 / 0 / 1/step] 1:ON(Active) 0:OFF(Stop) Beware that long hours of operation may occur breakdown.
  • Page 384 PAGE: 5/38 Model: Date: No.: CH-C1 Office/Pro 08-Apr-14 RD135108 0:OFF(Stop) Beware that long hours of operation may occur breakdown. 050 Dev Fan C: Full [0 or 1 / 0 / 1/step] 1:ON(Active) 0:OFF(Stop) Beware that long hours of operation may occur breakdown.
  • Page 385 PAGE: 6/38 Model: Date: No.: CH-C1 Office/Pro 08-Apr-14 RD135108 1:ON(Active) 0:OFF(Stop) Beware that long hours of operation may occur breakdown. 068 Used Toner Bottle Motor [0 or 1 / 0 / 1/step] 1:ON(Active) 0:OFF(Stop) Beware that long hours of operation may occur breakdown.
  • Page 386 PAGE: 7/38 Model: Date: No.: CH-C1 Office/Pro 08-Apr-14 RD135108 This SP is only for D136 machine. Executing this SP on D135/D137/D138 machines may cause SC error. Beware that long hours of operation may occur breakdown. 089 M Drum Motor: Middle-...
  • Page 387 PAGE: 8/38 Model: Date: No.: CH-C1 Office/Pro 08-Apr-14 RD135108 0:OFF(Stop) Beware that long hours of operation may occur breakdown. 099 K DrumCln Motor: Normal [0 or 1 / 0 / 1/step] Speed 1:ON(Active) 0:OFF(Stop) Beware that long hours of operation may occur breakdown.
  • Page 388 PAGE: 9/38 Model: Date: No.: CH-C1 Office/Pro 08-Apr-14 RD135108 Speed 1:ON(Active) 0:OFF(Stop) Beware that long hours of operation may occur breakdown. 109 M DrumCln Motor: Low [0 or 1 / 0 / 1/step] Speed 1:ON(Active) 0:OFF(Stop) Beware that long hours of operation may occur breakdown.
  • Page 389 PAGE: 10/38 Model: Date: No.: CH-C1 Office/Pro 08-Apr-14 RD135108 120 Y Dev Motor: Middle-Low [0 or 1 / 0 / 1/step] Speed *D136 only 1:ON(Active) 0:OFF(Stop) This SP is only for D136 machine. Executing this SP on D135/D137/D138 machines may cause SC error.
  • Page 390 PAGE: 11/38 Model: Date: No.: CH-C1 Office/Pro 08-Apr-14 RD135108 Beware that long hours of operation may occur breakdown. 130 ITB Motor: Middle-Low [0 or 1 / 0 / 1/step] Speed *D136 only 1:ON(Active) 0:OFF(Stop) This SP is only for D136 machine. Executing this SP on D135/D137/D138 machines may cause SC error.
  • Page 391 PAGE: 12/38 Model: Date: No.: CH-C1 Office/Pro 08-Apr-14 RD135108 Speed *D136 only 1:ON(Active) 0:OFF(Stop) This SP is only for D136 machine. Executing this SP on D135/D137/D138 machines may cause SC error. Beware that long hours of operation may occur breakdown.
  • Page 392 PAGE: 13/38 Model: Date: No.: CH-C1 Office/Pro 08-Apr-14 RD135108 forced load-ON. 165 Exit/Inverter JG SOL [0 or 1 / 0 / 1/step] Operates load for Motors and SOL etc. Pay attention to ON time due to forced load-ON.
  • Page 393 PAGE: 14/38 Model: Date: No.: CH-C1 Office/Pro 08-Apr-14 RD135108 dLED ON: Lighting OFF: Extinction Executes OUTPUT Check. 185 Horizontal Transport [0 or 1 / 0 / 1/step] Guide Board LED ON: Lighting OFF: Extinction Executes OUTPUT Check. 186 Main Unit LED-SW Left...
  • Page 394 PAGE: 15/38 Model: Date: No.: CH-C1 Office/Pro 08-Apr-14 RD135108 002 Feed Mtr 1:Feed [0 or 1 / 0 / 1/step] Speed1:Mid Speed Operates load for Motors and SOL etc. Pay attention to ON time due to forced load-ON.
  • Page 395 PAGE: 16/38 Model: Date: No.: CH-C1 Office/Pro 08-Apr-14 RD135108 This SP is only for D136 machine. Executing this SP on D135/D137/D138 machines may cause SC error. Operates load for Motors and SOL etc. Pay attention to ON time due to forced load-ON.
  • Page 396 PAGE: 17/38 Model: Date: No.: CH-C1 Office/Pro 08-Apr-14 RD135108 021 Feed Mtr 3:Feed [0 or 1 / 0 / 1/step] Speed2:Std Speed Operates load for Motors and SOL etc. Pay attention to ON time due to forced load-ON.
  • Page 397 PAGE: 18/38 Model: Date: No.: CH-C1 Office/Pro 08-Apr-14 RD135108 031 Feed Mtr 4:Feed [0 or 1 / 0 / 1/step] Speed2:Mid-Low Speed *D136 only This SP is only for D136 machine. Executing this SP on D135/D137/D138 machines may cause SC error.
  • Page 398 PAGE: 19/38 Model: Date: No.: CH-C1 Office/Pro 08-Apr-14 RD135108 Operates load for Motors and SOL etc. Pay attention to ON time due to forced load-ON. 041 Transport Mtr2:Feed [0 or 1 / 0 / 1/step] Speed2:Std Speed Operates load for Motors and SOL etc. Pay attention to ON time due to forced load-ON.
  • Page 399 PAGE: 20/38 Model: Date: No.: CH-C1 Office/Pro 08-Apr-14 RD135108 Operates load for Motors and SOL etc. Pay attention to ON time due to forced load-ON. 051 Transport Mtr3:Feed [0 or 1 / 0 / 1/step] Speed3:Mid-Low Speed *D136 only This SP is only for D136 machine.
  • Page 400 PAGE: 21/38 Model: Date: No.: CH-C1 Office/Pro 08-Apr-14 RD135108 060 Transport Mtr4:Feed [0 or 1 / 0 / 1/step] Speed4:Low Speed Operates load for Motors and SOL etc. Pay attention to ON time due to forced load-ON. 061 Transport Mtr4:Feed...
  • Page 401 PAGE: 22/38 Model: Date: No.: CH-C1 Office/Pro 08-Apr-14 RD135108 070 Relay Mtr:CW:Feed [0 or 1 / 0 / 1/step] Speed2:Mid Speed Operates load for Motors and SOL etc. Pay attention to ON time due to forced load-ON. 071 Relay Mtr:CW:Feed...
  • Page 402 PAGE: 23/38 Model: Date: No.: CH-C1 Office/Pro 08-Apr-14 RD135108 This SP is only for D136 machine. Executing this SP on D135/D137/D138 machines may cause SC error. Operates load for Motors and SOL etc. Pay attention to ON time due to forced load-ON.
  • Page 403 PAGE: 24/38 Model: Date: No.: CH-C1 Office/Pro 08-Apr-14 RD135108 089 Registration Mtr:Feed [0 or 1 / 0 / 1/step] Speed2:Low Speed Operates load for Motors and SOL etc. Pay attention to ON time due to forced load-ON. 090 Registration Mtr:Position...
  • Page 404 PAGE: 25/38 Model: Date: No.: CH-C1 Office/Pro 08-Apr-14 RD135108 103 Inverter Ent Mtr:Exit [0 or 1 / 0 / 1/step] Speed1:Std Speed Operates load for Motors and SOL etc. Pay attention to ON time due to forced load-ON.
  • Page 405 PAGE: 26/38 Model: Date: No.: CH-C1 Office/Pro 08-Apr-14 RD135108 113 Exit/Inverter Mtr:CW:Exit [0 or 1 / 0 / 1/step] Spd1:Mid-Low Spd *D136 only This SP is only for D136 machine. Executing this SP on D135/D137/D138 machines may cause SC error.
  • Page 406 PAGE: 27/38 Model: Date: No.: CH-C1 Office/Pro 08-Apr-14 RD135108 Operates load for Motors and SOL etc. Pay attention to ON time due to forced load-ON. 123 Exit/Inverter Mtr:CWW:Exit [0 or 1 / 0 / 1/step] Speed2:Std Speed Operates load for Motors and SOL etc. Pay attention to ON time due to forced load-ON.
  • Page 407 PAGE: 28/38 Model: Date: No.: CH-C1 Office/Pro 08-Apr-14 RD135108 133 Exit Mtr:Exit Speed2:Mid [0 or 1 / 0 / 1/step] Speed Operates load for Motors and SOL etc. Pay attention to ON time due to forced load-ON. 134 Exit Mtr:Exit Speed2:Mid-...
  • Page 408 PAGE: 29/38 Model: Date: No.: CH-C1 Office/Pro 08-Apr-14 RD135108 142 Duplex/Inverter [0 or 1 / 0 / 1/step] Mtr:CW:Mid:DupSpd:Mid- LowSpd *D136 only This SP is only for D136 machine. Executing this SP on D135/D137/D138 machines may cause SC error.
  • Page 409 PAGE: 30/38 Model: Date: No.: CH-C1 Office/Pro 08-Apr-14 RD135108 151 Duplex/Inverter [0 or 1 / 0 / 1/step] Mtr:CWW:Low Speed Operates load for Motors and SOL etc. Pay attention to ON time due to forced load-ON. 152 Duplex/Inverter Mtr:Hold [0 or 1 / 0 / 1/step] Operates load for Motors and SOL etc.
  • Page 410 PAGE: 31/38 Model: Date: No.: CH-C1 Office/Pro 08-Apr-14 RD135108 Operates load for Motors and SOL etc. Pay attention to ON time due to forced load-ON. 162 Duplex Feed Mtr:Mid [0 or 1 / 0 / 1/step] Speed Operates load for Motors and SOL etc. Pay attention to ON time due to forced load-ON.
  • Page 411 PAGE: 32/38 Model: Date: No.: CH-C1 Office/Pro 08-Apr-14 RD135108 172 Duplex Exit Mtr:Feed [0 or 1 / 0 / 1/step] Speed2::Mid-Low Speed *D136 only This SP is only for D136 machine. Executing this SP on D135/D137/D138 machines may cause SC error.
  • Page 412 PAGE: 33/38 Model: Date: No.: CH-C1 Office/Pro 08-Apr-14 RD135108 183 Tray 3 Lift Motor: (Down: [0 or 1 / 0 / 1/step] Operates load for Motors and SOL etc. Pay attention to ON time due to forced load-ON.
  • Page 413 PAGE: 34/38 Model: Date: No.: CH-C1 Office/Pro 08-Apr-14 RD135108 195 Shift Roller [0 or 1 / 0 / 1/step] Motor1:Homing Operates load for Motors and SOL etc. Pay attention to ON time due to forced load-ON. 196 Shift Roller Motor2:Std...
  • Page 414 PAGE: 35/38 Model: Date: No.: CH-C1 Office/Pro 08-Apr-14 RD135108 Operates load for Motors and SOL etc. Pay attention to ON time due to forced load-ON. 206 Bypass Bottom Plate Lift [0 or 1 / 0 / 1/step] Motor: Up...
  • Page 415 PAGE: 36/38 Model: Date: No.: CH-C1 Office/Pro 08-Apr-14 RD135108 219 Development Bias: C [0 or 1 / 0 / 1/step] 1: ON (Active) 0: OFF (Stop) Beware that long hours of operation may occur breakdown. 220 Development Bias: M...
  • Page 416 PAGE: 37/38 Model: Date: No.: CH-C1 Office/Pro 08-Apr-14 RD135108 Beware that long hours of operation may occur breakdown. 231 Paper Separation: DC [0 or 1 / 0 / 1/step] 1: ON (Active) 0: OFF (Stop) Beware that long hours of operation may occur breakdown.
  • Page 417 PAGE: 38/38 Model: Date: No.: CH-C1 Office/Pro 08-Apr-14 RD135108 245 Decurl Pressure SW STM [0 or 1 / 0 / 1/step] 1: ON (Active) 0: OFF (Stop) Beware that long hours of operation may occur breakdown. 246 Decurl Transfer STM:Std...
  • Page 418 PAGE: 1/1 Model: Date: No.: CH-C1 Office/Pro 08-Apr-14 RD135109 Subject: Prepared by: Manual Correction: SP1304 (Dbl-Feed Detect Chihiro Shimaji Threshold Adj) From: MFP Tech Service Dept., 1st MFP Tech Service Sect. Troubleshooting Part information Action required Classification: Mechanical...
  • Page 419 PAGE: 1/4 Model: Date: No.: CH-C1 Office/Pro 08-Apr-14 RD135110 Subject: Prepared by: Manual Correction: Paper feed unit for tray 1 Chihiro Shimaji replacement procedure From: MFP Tech Service Dept., 1st MFP Tech Service Sect. Troubleshooting Part information Action required...
  • Page 420 PAGE: 2/4 Model: Date: No.: CH-C1 Office/Pro 08-Apr-14 RD135110 4. Paper guide plate for tray 2 [A] ( x 1) 5. Paper feed unit for tray 2 [A] ( x 2, x 1) 6. LED cover [A] ( x 2)
  • Page 421 PAGE: 3/4 Model: Date: No.: CH-C1 Office/Pro 08-Apr-14 RD135110 8. Relay cover [A] ( x 2, 9. Paper guide plate for tray 1 [A] ( x 1)
  • Page 422 PAGE: 4/4 Model: Date: No.: CH-C1 Office/Pro 08-Apr-14 RD135110 10. Pull out the left side of the paper feed unit for tray 1 [A], and then remove it. ( x 2, (Remove the bracket [B] in order to remove the paper feed unit for tray 1 easily (...
  • Page 423 PAGE: 1/1 Model: Date: No.: CH-C1 Office/Pro 08-Apr-14 RD135111 Subject: Prepared by: Manual Correction: SP5803-006 (PIBPort23 for Chihiro Shimaji Input Check) From: MFP Tech Service Dept., 1st MFP Tech Service Sect. Troubleshooting Part information Action required Classification: Mechanical...

  • Page 424: Sensor Locations

    PAGE: 1/1 Model: Date: No.: CH-C1 Office/Pro 09-Apr-14 RD135112 Subject: Prepared by: Manual Correction: Jam Detection(Sensor locations) Chihiro Shimaji From: MFP Tech Service Dept., 1st MFP Tech Service Sect. Troubleshooting Part information Action required Classification: Mechanical Electrical Service manual revision...
  • Page 425 Tier 2 Please add the Sub Hopper Unit replacement and adjustment procedure described in this bulletin to the following section of the Ch-C1 field service manual: Replacement and Adjustment > Toner Supply Unit Also, steps 1 and 2 of the following sections are to be replaced with the Sub Hopper Unit replacement procedure described in this bulletin.
  • Page 426 PAGE: 2/3 Model: Date: No.: CH-C1(Office/Pro) 09-Apr-14 RD135113 3. K: Disconnect all the connectors and clamps connected to the sub hopper unit [A] and toner supply board (TSB) [B] (2 screws). Sub hopper unit [A] ( x 2 )
  • Page 427 PAGE: 3/3 Model: Date: No.: CH-C1(Office/Pro) 09-Apr-14 RD135113 4. NOTE: When installing the sub hopper unit, take care not to tuck the toner fall prevention sheet [A] attached to the toner supply unit. [B]: Normal state [C]: Toner fall prevention sheet is tucked...
  • Page 428 PAGE: 1/1 Model: Date: No.: CH-C1 Office/Pro 16-May-14 RD135114 Subject: Prepared by: Manual Correction: Drum motor (KCMY) / Drum R. Chino encoder sensor (KCMY) replacement procedure From: PP Tech Service Dept., 1st PP Tech Service Sect. Troubleshooting Part information...
  • Page 429 PAGE: 1/3 Model: Date: No.: CH-C1 Office/Pro 16-May-14 RD135115 Subject: Prepared by: FSM Correction: SP5801 (Clear Memory) R. Chino From: PP Tech Service Dept., 1st PP Tech Service Sect. Troubleshooting Part information Action required Classification: Mechanical Electrical Service manual revision...
  • Page 430 PAGE: 2/3 Model: Date: No.: CH-C1 Office/Pro 16-May-14 RD135115 Initializes the following service settings:  Bit switches  Gamma settings (User & Service)  Toner Limit Initializes the following user settings:  Tray Priority  Menu Protect ...
  • Page 431 PAGE: 3/3 Model: Date: No.: CH-C1 Office/Pro 16-May-14 RD135115 [ - / - / - ] [Execute] [ - / - / - ] [Execute]...
  • Page 432 PAGE: 1/1 Model: Date: No.: CH-C1 Office/Pro 20-May-14 RD135116 Subject: Prepared by: FSM Correction: SC460 table R. Chino From: PP Tech Service Dept., 1st PP Tech Service Sect. Troubleshooting Part information Action required Classification: Mechanical Electrical Service manual revision...
  • Page 433 PAGE: 1/1 Model: Date: No.: CH-C1 Office/Pro 20-May-14 RD135117 Subject: Prepared by: Manual Correction: Notes on roller HP sensor 2 / R. Chino Sensor shift HP switch replacement procedure From: PP Tech Service Dept., 1st PP Tech Service Sect.
  • Page 434 PAGE: 1/1 Model: Date: No.: CH-C1 Office/Pro 26-May-14 RD135118 Subject: Prepared by: Manual Correction: SP5985 (Device Setting) Ryuuta Chino From: PP Tech Service Dept., 1st PP Tech Service Sect. Troubleshooting Part information Action required Classification: Mechanical Electrical Service manual revision...
  • Page 435 PAGE: 1/2 Model: Date: No.: CH-C1 Office/Pro 26-May-14 RD135119 Subject: Prepared by: FSM Correction: SC381/382 tables R. Chino From: PP Tech Service Dept., 1st PP Tech Service Sect. Troubleshooting Part information Action required Classification: Mechanical Electrical Service manual revision...
  • Page 436 PAGE: 2/2 Model: Date: No.: CH-C1 Office/Pro 26-May-14 RD135119 SC No. Level Error Name/Error Condition/Major Cause/Solution In Vd detection, which is done at the beginning of process control, the measured potential (Vd) is converted to the potential when -700 V is applied to the drum (Vd700) and used to check the potential sensor.

  • Page 437: Stapler Unit

    PAGE: 1/10 Model: Date: No.: CH-C1 Office/Pro 26-May-14 RD135120 Subject: Prepared by: SR4090/SR4100: Stapler unit replacement R. Chino procedure From: PP Tech Service Dept., 1st PP Tech Service Sect. Troubleshooting Part information Action required Classification: Mechanical Electrical Service manual revision...
  • Page 438 PAGE: 2/10 Model: Date: No.: CH-C1 Office/Pro 26-May-14 RD135120 3. At the rear side, remove the screw circled in the photo below from the stapler [A]. 4. Push the stapler to the front side of the finisher. 5. Remove the inner upper cover [A]. ( x 2)
  • Page 439 PAGE: 3/10 Model: Date: No.: CH-C1 Office/Pro 26-May-14 RD135120 7. Remove the bracket [B] from the stapler [A]. ( x 1) 8. Remove bracket [A]. ( x 1) 9. Remove the stapler [A]. ( x 2)

  • Page 440: Booklet Stapler Unit

    PAGE: 4/10 Model: Date: No.: CH-C1 Office/Pro 26-May-14 RD135120 Booklet Stapler Unit 1. Remove the following covers. ( Exterior Covers)  Rear Upper Cover  Rear Lower Cover 2. Remove the ground wire [A] at the bottom left of the unit. ( x 1) 3.
  • Page 441 PAGE: 5/10 Model: Date: No.: CH-C1 Office/Pro 26-May-14 RD135120 5. Open the front door [A] and pull out the booklet stapler unit [B]. 6. Remove the following screws. ( x 6)

  • Page 442: Press Folding Motor

    PAGE: 6/10 Model: Date: No.: CH-C1 Office/Pro 26-May-14 RD135120 7. Lift up to remove the booklet stapler unit [A]. ( x 2) Press Folding Motor 1. Remove the booklet stapler unit. ( Booklet Stapler Unit) 2. Remove bracket [A]. ( x 1)
  • Page 443 PAGE: 7/10 Model: Date: No.: CH-C1 Office/Pro 26-May-14 RD135120 3. Remove the screw [A] shown in the photo below. ( x 1) 4. Loosen the screw [B] to loosen the press folding motor belt [C]. 5. Release the harnesses from the 6 clamps shown below. (...
  • Page 444 PAGE: 8/10 Model: Date: No.: CH-C1 Office/Pro 26-May-14 RD135120 6. Disconnect the 9 connectors shown below. ( x 9) 7. Disconnect the 2 connectors shown below. ( x 2)
  • Page 445 PAGE: 9/10 Model: Date: No.: CH-C1 Office/Pro 26-May-14 RD135120 8. Remove the press folding motor bracket [A]. ( x 5) 9. Remove the spring [B] from the press folding motor bracket [A]. ( x 1, spring x 1)

  • Page 446: Booklet Jogger Motor

    PAGE: 10/10 Model: Date: No.: CH-C1 Office/Pro 26-May-14 RD135120 10. Remove the press folding motor [A]. ( x 2, x 1) Booklet Jogger Motor 1. Remove the booklet stapler unit ( Booklet Stapler Unit) 2. Remove the press folding motor bracket. ( Press Folding Motor) 3.
  • Page 447 PAGE: 1/2 Model: Date: No.: CH-C1 Office/Pro 26-May-14 RD135121 Subject: Prepared by: Manual Correction: Left tandem tray / right tandem R. Chino tray replacement procedure From: PP Tech Service Dept., 1st PP Tech Service Sect. Troubleshooting Part information...
  • Page 448 PAGE: 2/2 Model: Date: No.: CH-C1 Office/Pro 26-May-14 RD135121 3. Remove the left tandem tray [A] (M3 x 8 on the left side, M3 x 10 on the right side). 4. Remove the front cover [A] from the left tandem tray ( x 2).
  • Page 449 PAGE: 1/1 Model: Date: No.: CH-C1 Office/Pro 26-May-14 RD135122 Subject: Prepared by: FSM Correction: SC401 table R. Chino From: PP Tech Service Dept., 1st PP Tech Service Sect. Troubleshooting Part information Action required Classification: Mechanical Electrical Service manual revision...
  • Page 450 PAGE: 1/1 Model: Date: No.: CH-C1 Office/Pro 26-May-14 RD135123 Subject: Prepared by: Manual Correction: All PM Parts list: Main Menu R. Chino From: PP Tech Service Dept., 1st PP Tech Service Sect. Troubleshooting Part information Action required Classification:...
  • Page 451 PAGE: 1/1 Model: Date: No.: CH-C1 Office/Pro 26-May-14 RD135124 Subject: Prepared by: FSM Correction: SP5895 (Application invalidation) R. Chino From: PP Tech Service Dept., 1st PP Tech Service Sect. Troubleshooting Part information Action required Classification: Mechanical Electrical Service manual revision...
  • Page 452 PAGE: 1/3 Model: Date: No.: CH-C1 Office/Pro 26-May-14 RD135125 Subject: Prepared by: Manual Correction: E-22B: Startup and initial setup R. Chino procedure From: PP Tech Service Dept., 1st PP Tech Service Sect. Troubleshooting Part information Action required Classification:...
  • Page 453 PAGE: 2/3 Model: Date: No.: CH-C1 Office/Pro 26-May-14 RD135125 13. Select the desired language button, and touch "Continue".  English  Dutch  French  German  Italian  Spanish  Simplified Chinese  "Simplified Chinese" can be selected only when the controller is connected to CH-C1a Pro or CH-C1b Pro.
  • Page 454 PAGE: 3/3 Model: Date: No.: CH-C1 Office/Pro 26-May-14 RD135125 If you selected "English" at the language selection screen, you are prompted to select the Measurement Units. Select either "US" or "Metric", and then touch "Continue". 14. The System will reboot. Press the Home button on the copier operation panel and wait for a few minutes until the Fiery icon appears on the Home screen.

  • Page 455: Troubleshooting

    PAGE: 1/3 Model: CH-C1 Date:12-May-14 No: RD135126 Subject: Prepared by: New brackets to prevent JAM18 Takeshi Toriumi From: 1st MFP Tech Service Sec., MFP Tech Service Dept., Troubleshooting Part information Action required Classification: Mechanical Electrical Service manual revision...
  • Page 456 PAGE: 2/3 Model: CH-C1 Date:12-May-14 No: RD135126 Cut-in S/N Model Model E234C20001 E244C20001 D135-17 D136-17 E234C22001 E244C22001 D135-21 D136-21 E234C23001 E244C23001 D135-27 D136-27 D135-29 E234C25001 D136-29 E244C25001 In the field: Attach the new bracket (BRACKET: VERTICAL TRANSPORT SET; P/N: D1389905*).
  • Page 457 PAGE: 3/3 Model: CH-C1 Date:12-May-14 No: RD135126 2. Remove the 2 screws attached behind the door handle circled in blue. 3. Attach bracket [A] to the upper side of the lock lever as shown. (screw x2) NOTE: Press the bracket against the round protrusion on the guide plate while you fasten the screws to attach the bracket.
  • Page 458 PAGE: 1/1 Model: Date: CH-C1 16-May-14 .: RD135127 Subject: Prepared by: Engine F/W to improve waste toner bottle yield Takeshi Toriumi From: 1st MFP Tech Service Sec., MFP Tech Service Dept., Troubleshooting Part information Action required Classification: Mechanical...
  • Page 459 PAGE: 1/4 Model: Date: CH-C1 26-Mar-14 RD135128 Subject: Prepared by: Tandem Tray does not lift-up Takeshi Toriumi From: 1st MFP Tech Service Sec. MFP Tech Service Dept. Troubleshooting Part information Action required Classification: Mechanical Electrical Service manual revision...
  • Page 460 PAGE: 2/4 Model: Date: CH-C1 26-Mar-14 RD135128 SOLUTION Production line: A spring inside the coupling was modified to prevent incomplete engagement of the pin and coupling. Cut-in S/N Model Model D135-17 E233CC00047 D136-17 E243CC00005 D135-21 E233CC20001 D136-21 E243CC20001...
  • Page 461 PAGE: 3/4 Model: Date: CH-C1 26-Mar-14 RD135128 1. Remove the right tandem tray. ( X 2) 2. Remove the left tandem tray. ( X 5)
  • Page 462 PAGE: 4/4 Model: Date: CH-C1 26-Mar-14 RD135128 3. Remove the sensor bracket. ( X 4) 4. Attach the spacer to the side plate located in the rear side of the mainframe as shown below. Mainframe rear side plate...
  • Page 463 Retrofit information Product Safety Other ( Tier 2 Note: The contents of this RTB are the same as RD137048 for Model Ch-C1 Pro. Please add the following procedure to your field service manual in the section: > Installation LCIT RT4030 (D710) How to disconnect the LCIT from the main machine 1.
  • Page 464 PAGE: 2/2 Model: Date: No.: CH-C1 Office 28-May-14 RD135129 2. Disconnect the LCIT from the main machine while pressing the lock bracket [D] in the direction indicated with the arrow. NOTE: Lock bracket [D] is located at the rear side of the LCIT frame [E].
  • Page 465 Retrofit information Product Safety Other ( Tier 2 Note: The contents of this RTB are the same as RD137049 for Model Ch-C1 Pro. Please add the following information to your field service manual in the section: > Installation Cover Interposer Tray CI4010 (D711) NOTE: (***) indicates the corrections/additions.
  • Page 466 PAGE: 2/5 Model: Date: No.: CH-C1 Office 28-May-14 RD135130 Pg. 221 through 227 [D137/D138 ONLY] The following step was added after step 5. ------------------------------------------ 5. Remove the docking bracket [A] from the finisher. (screw x2)
  • Page 467 PAGE: 3/5 Model: Date: No.: CH-C1 Office 28-May-14 RD135130 IMPORTANT (D137/D138 ONLY): If the "Decurler Unit DU5020 (D727)" or "Buffer Pass Unit Type 5020 (D751)" is included in the configuration, the original guide plate [A] must be replaced with "GUIDE PLATE: CONNECTING: LOWER"...
  • Page 468 PAGE: 4/5 Model: Date: No.: CH-C1 Office 28-May-14 RD135130 2. Attach the new guide plate [A] (item #19 of the accessories) to the frame [B] of the cover interposer and lift the lever [C] to its home position. (screw x2) The shape of the grounding plate was changed.
  • Page 469 PAGE: 5/5 Model: Date: No.: CH-C1 Office 28-May-14 RD135130 The shape of the grounding plate was changed. The photo below shows the new grounding plate. (***) 16. Install the grounding plate [A] removed in step 14. (screw x2)
  • Page 470 Product Safety Other ( Tier 2 Note: The contents of this RTB are the same as RD137031 for Model Ch-C1 Pro. Service Manual Correction Replace the following section of the field service manual with the information announced in this bulletin:...

  • Page 471: Pm Parts Settings

    RD135131a PM Parts Settings PM Parts Replacement Procedure PM parts replacement procedure for the Ch-C1 series is different from predecessor models. If the PM counter is reset in “PM parts display”, a flag is set (SP3701-XXX) and initial process SPs are run automatically for the replaced part. See below for details.
  • Page 472 PAGE: 3/4 Reissued:17-Sep-14 Model: Date: No.: CH-C1 Office 28-May-14 RD135131a IMPORTANT: If the counter for the Lubricant Bar is reset in SP 7622-XX, make sure to set the flag in SP3701-XXX. Otherwise, the lubricant end detection (SP3810- XXX) will not be reset and the banner message indicating near-end will remain on the operation panel.

  • Page 473: Operation Check

    PAGE: 4/4 Reissued:17-Sep-14 Model: Date: No.: CH-C1 Office 28-May-14 RD135131a 6. Close the bypass tray door (or the vertical transport door). The machine will reset the PM counters automatically followed by an initialization process. ( Initial Adjustment SP Lists) 7.
  • Page 474 Retrofit information Product Safety Other ( Tier 2 Note: The contents of this RTB are the same as RD137030 for Model Ch-C1 Pro. Service Manual Revision Replace “Removing Old Developer” on Pg 613 with the following. Removing Old Developer General...
  • Page 475 PAGE: 2/6 Model: Date: No.: CH-C1 Office 28-May-14 RD135132 PART 1: Preparations for Developer Removal 1. Before removing the developer, enter the SP mode and check the current toner density. Table1 Toner density check SP SP No. Color...
  • Page 476 PAGE: 3/6 Model: Date: No.: CH-C1 Office 28-May-14 RD135132 4. Select test pattern “26” from SP2-109-003 and specify the color with SP2-109-005. Table 4 Test Pattern Settings SP No. Settings SP 2-109-003 Solid SP 2-109-005 Specify color 5. Print the test pattern on A4/LT or A3/DLT; the number of sheets was determined in step 2.
  • Page 477 PAGE: 4/6 Model: Date: No.: CH-C1 Office 28-May-14 RD135132 PART 2: Developer Removal Procedure 1. Development unit ( Development Unit) 2. Dump the old developer from the supply port [A] into the plastic bag that came with the new developer.
  • Page 478 PAGE: 5/6 Model: Date: No.: CH-C1 Office 28-May-14 RD135132 4. When the developer is no longer ejected from the supply port, rotate the development roller [A] counterclockwise 5. Repeat until the developer does not come out of the supply port 6.
  • Page 479 PAGE: 6/6 Model: Date: No.: CH-C1 Office 28-May-14 RD135132 8. Turn the development roller clockwise, and make sure that there is no adhesion of the roller around the roller. If you are in an environment that can use a vacuum cleaner, remove the development guide plate [A] ( x 2) and remove the developer attached to the roller with the vacuum cleaner.
  • Page 480 PAGE: 1/4 Reissued:1-Oct-14 Model: Date: Model CH-C1 (Office/Pro) 2-Jun-14 .: RD135133a RTB Reissue The items in bold italics were added. Subject: Wrinkles in a 50mm-wide area at the trailing edge Prepared by: Ryuuta Chino with light weight A3/DLT paper From: 1st Tech Service Sect.
  • Page 481 PAGE: 2/4 Reissued:1-Oct-14 Model: Date: Model CH-C1 (Office/Pro) 2-Jun-14 .: RD135133a Q’ty Old p/n New p/n Description Note REVERSE UNIT:DUPLEX:ASS’Y D1364800 D1364826 D1364838 HOLDER:PRESSURE:RADIAL BALL BEARING:REVERSE D1364837 D1364841 TENSION SPRING:DRIVEN:REVERSE:DUPLEX:MIDDLE D1364825 D1364846 TENSION SPRING:DRIVEN:REVERSE:DUPLEX:OUTER AF020795 AF020797 TRANSPORT ROLLER:DRIVE:REVERSE:ASS'Y...
  • Page 482 PAGE: 3/4 Reissued:1-Oct-14 Model: Date: Model CH-C1 (Office/Pro) 2-Jun-14 .: RD135133a For the field: Replace the duplex inverter motor unit. How to replace the duplex inverter motor unit 1. Remove the lower left cover and left cover. Lower left cover 2.
  • Page 483 PAGE: 4/4 Reissued:1-Oct-14 Model: Date: Model CH-C1 (Office/Pro) 2-Jun-14 .: RD135133a 4. Remove the blue screw. ( X1) 5. Remove the duplex inverter motor unit. 6. Install the new duplex inverter motor unit.

  • Page 484: Important Notice

    PAGE: 1/17 Model: Date: CH-C1 Pro 2-Jun-14 .: RD135134 Subject: Prepared by: Part change - Paper exit unit / Important notice on A.Takada interchangeability From: 1st PP Tech Service Sec., PP Tech Service Dept., Classification: Troubleshooting Part information...
  • Page 485 PAGE: 2/17 Model: Date: CH-C1 Pro 2-Jun-14 .: RD135134 Top: OLD Old P/N New P/N Description Q’ty Group Bottom: NEW D1367003 D1367004 PAPER EXIT UNIT:ASS'Y D1367100 D1367051 GUIDE PLATE: EXIT:LEFT UPPER:ASS'Y D1367187 ROLLER:EXIT: EXIT:ASS'Y D1367028 D1367026 GUIDE PLATE:...
  • Page 486 PAGE: 3/17 Model: Date: CH-C1 Pro 2-Jun-14 .: RD135134 Top: OLD Old P/N New P/N Description Q’ty Group Bottom: NEW D1367096 D1367163 SHAFT:GATE: REVERSE EXIT Note that the flaps are NOT included with the shaft. Flaps are attached in this photo to make the difference more noticeable.
  • Page 487 PAGE: 4/17 Model: Date: CH-C1 Pro 2-Jun-14 .: RD135134 Top: OLD Old P/N New P/N Description Q’ty Group Bottom: NEW 13 D1367084 D1367083 GUIDE PLATE: EXIT: RIGHT LOWER 14 D1367185 D1357113 ROLLER: REVERSE: ENTRANCE: ASS'Y 15 D1367183 D1357114 ROLLER:...
  • Page 488 PAGE: 5/17 Model: Date: CH-C1 Pro 2-Jun-14 .: RD135134 For production line: Modification has been implemented to mass production since Dec 18, 2013. Cut-in S/N <For Pro> Model Model D137-17 E253CC00216 D138-17 E263CC00001 D137-21 E254C220001 D138-21 E254C320001 D137-27...
  • Page 489 PAGE: 6/17 Model: Date: CH-C1 Pro 2-Jun-14 .: RD135134 Procedure for replacing “Group A” parts 1. Remove the GUIDE PLATE:EXIT:LEFT LOWER:ASS'Y (No9). 1-1. Open the drawer unit. Remove the C-ring and lift to remove the guide plate assembly unit.
  • Page 490 PAGE: 7/17 Model: Date: CH-C1 Pro 2-Jun-14 .: RD135134 3-2. Remove the E-ring and roller [A]. 4. Remove the GUIDE PLATE:EXIT:LEFT UPPER:ASS'Y (No2). 4-1. Remove the sensor bracket. 4-2. Remove the guide plate. (screw x4)
  • Page 491 PAGE: 8/17 Model: Date: CH-C1 Pro 2-Jun-14 .: RD135134 Procedure for replacing “Group B” parts 1. Remove the ROLLER:EXIT:MIDDLE:ASS'Y (No10). 1-1. At the front side, remove the coupling [A] and the bracket [B]. At the rear side, remove the screw(x1), gear (x2) and E-ring (x2).
  • Page 492 PAGE: 9/17 Model: Date: CH-C1 Pro 2-Jun-14 .: RD135134 2. Remove the GUIDE PLATE:MIDDLE:LEFT (No7). 2-1.Remove the guide plate by sliding it to the right. (screw x2) NOTE: Slide the guide plate with care to avoid damage to the hooks [A].
  • Page 493 PAGE: 10/17 Model: Date: CH-C1 Pro 2-Jun-14 .: RD135134 4-2. Remove the shaft by sliding it to the left. (E-ring x1) 5. Attach the flaps and springs removed in step 4-2 to the new shaft (p/n: D1367163). 5-1. Align the marking [A] on the shaft with the line [B] on the guide plate.
  • Page 494 PAGE: 11/17 Model: Date: CH-C1 Pro 2-Jun-14 .: RD135134 5-2. Attach the spring to the projection [A] on the flap. Then, attach the flap to the shaft [C] by attaching the spring to the projection [B] on the guide plate.
  • Page 495 PAGE: 12/17 Model: Date: CH-C1 Pro 2-Jun-14 .: RD135134 6-3. Remove the rollers [A] and flaps [B] from the guide plate. NOTE: Keep the rollers and springs in a secure place because they will be reinstalled on the new guide plate.
  • Page 496 PAGE: 13/17 Model: Date: CH-C1 Pro 2-Jun-14 .: RD135134 7-2. Place the roller so that the two black parts support the roller shaft position on the springs. 7-3. Press the roller as you attach the new flap.
  • Page 497 PAGE: 14/17 Model: Date: CH-C1 Pro 2-Jun-14 .: RD135134 Procedure for replacing the “Group C” parts 1. Remove all Group A and Group B parts. 2. Remove the ROLLER:REVERSE:ENTRANCE:ASS'Y (No14). 2-1. Remove the coupling (x1) and unlock the clamps (x3).
  • Page 498 PAGE: 15/17 Model: Date: CH-C1 Pro 2-Jun-14 .: RD135134 2-3. Remove the roller by sliding it to the left. (E-ring x1) 3. Remove the GUIDE PLATE:EXIT:RIGHT LOWER (No13). 3-1. Remove the bracket (screw x1), E-ring (x2), gear (x2) and belt (x1). Then, remove the bracket attached to the inside (screwx1).
  • Page 499 PAGE: 16/17 Model: Date: CH-C1 Pro 2-Jun-14 .: RD135134 4. Remove the ROLLER:REVERSE EXIT:ASS'Y (No15). 4-1. Remove the roller by sliding it to the left. (E-ring x1) 5. Remove the STAY:PAPER EXIT UNIT:RIGHT LOWER (No12). 5-1. Remove the sensor bracket. Then, remove the screws (3 each) at the front and rear.
  • Page 500 PAGE: 17/17 Model: Date: CH-C1 Pro 2-Jun-14 .: RD135134 The following tables show the new p/n of the parts contained in the modified assembly units. Note that these parts also need to be replaced as a set. Refer to column “Group”...
  • Page 501 PAGE: 1/2 Model: Date: CH-C1 10-Jun-14 .: RD135135 Subject: Prepared by: SC486 (Bottle Waste Toner Lock Detection Error) Takeshi Toriumi From: 1st MFP Tech Service Sec., MFP Tech Service Dept., Troubleshooting Part information Action required Classification: Mechanical Electrical...
  • Page 502 PAGE: 2/2 Model: Date: CH-C1 10-Jun-14 .: RD135135 SOLUTION In the field Do the following: 1. Open the waste toner bottle door [A] 2. Execute SP5-805-068 and check that the waste toner transport coil [B] of the bottle is rotated.
  • Page 503 PAGE: 1/17 Reissued:4-Jul-14 Model: Date: CH-C1 19-Jun-14 RD135136a RTB Reissue The items in bold italics were corrected or added. Subject: Prepared by: Drawer unit Slide Rail replacement procedure Takeshi Toriumi From: 1st MFP Tech Service Sec. MFP Tech Service Dept.
  • Page 504 PAGE: 2/17 Reissued:4-Jul-14 Model: Date: CH-C1 19-Jun-14 RD135136a Clearance btw. inner rail and guide stick = Y - X SOLUTION Production line: Temporary: Slide rails that have sufficient clearance have been applied. Cut-in S/N will be updated. Model...
  • Page 505 PAGE: 3/17 Reissued:4-Jul-14 Model: Date: CH-C1 19-Jun-14 RD135136a In the field: Replace both right and left slide rails with the modified slide rails included in the following kit (p/n: D1369912 or D1369913). Modification kit Q’ty Description Note SLIDE RAIL:PULL OUT...
  • Page 506 PAGE: 4/17 Reissued:4-Jul-14 Model: Date: CH-C1 19-Jun-14 RD135136a 1. Hold the grip [A] of the drawer unit and slowly pull it straight out about 20cm (8 in.). 20 cm (8 inch) 2. Remove the drawer unit cover [A]. (screw x 7) 3.
  • Page 507 PAGE: 5/17 Reissued:4-Jul-14 Model: Date: CH-C1 19-Jun-14 RD135136a 4. Pull out the unit fully, until release levers [A] and [B] lock the unit. Important: Make sure to continue holding the unit as instructed in Step 3 (two technicians, holding only the areas shown, remove slowly and straight).
  • Page 508 PAGE: 6/17 Reissued:4-Jul-14 Model: Date: CH-C1 19-Jun-14 RD135136a CASE 1: There is no gap/clearance between the outer slide and release lever 1. Press the release levers [A] and [B] and fully pull out the drawer unit. 2. Remove the fusing unit screws. (screw x3)
  • Page 509 PAGE: 7/17 Reissued:4-Jul-14 Model: Date: CH-C1 19-Jun-14 RD135136a 4. Grip the handles and remove the fusing unit. 5. Open the by-pass tray. 6. Remove the ITB cleaning intake fan [A] along with the duct (screw x 1). 7. Open the toner supply unit front cover [A].
  • Page 510 PAGE: 8/17 Reissued:4-Jul-14 Model: Date: CH-C1 19-Jun-14 RD135136a 8. Remove the fixing screws of the toner supply unit [A] (screw x 3). 9. Slide the toner supply unit [A] to the front. 10. Pull out the toner supply unit [A], and remove it from the slide rail with the handles on...
  • Page 511 PAGE: 9/17 Reissued:4-Jul-14 Model: Date: CH-C1 19-Jun-14 RD135136a 11. Turn the transfer belt release lever counterclockwise and remove the fixing screws of the faceplate (screw x 6). 12. Take off the handles. 13. Pull out the units using the handles in the circled areas as shown below. Pull out little...
  • Page 512 PAGE: 10/17 Reissued:4-Jul-14 Model: Date: CH-C1 19-Jun-14 RD135136a 14. Remove the faceplate with the grips. 15. Release the lock lever. 16. Pull the ITB cleaning unit [A] out. (screw x1) 17. Remove bracket [A] (screw x2)
  • Page 513 PAGE: 11/17 Reissued:4-Jul-14 Model: Date: CH-C1 19-Jun-14 RD135136a 18. Pull the drawer unit. Then pull the ITB Unit [A] out to detach it. 19. Reach in your hand and look into the machine in either of the following two ways. Release the hook attached to the tip of the curly cord, and then disconnect the connector of the curly cord by releasing the lock to the right.
  • Page 514 PAGE: 12/17 Reissued:4-Jul-14 Model: Date: CH-C1 19-Jun-14 RD135136a Pinch and slide up to release the hook from the rear metal plate. Remove this connector. IMPORTANT To avoid breakage, do not bend the plate [A] of the curly cord.
  • Page 515 PAGE: 13/17 Reissued:4-Jul-14 Model: Date: CH-C1 19-Jun-14 RD135136a 22. Set the DRAWER UNIT HOLDER (included in the kit) in place to receive the drawer unit. IMPORTANT DO NOT place the drawer unit directly on the floor. Doing so may cause damage to the paper path.
  • Page 516 PAGE: 14/17 Reissued:4-Jul-14 Model: Date: CH-C1 19-Jun-14 RD135136a 24. Place the drawer unit on the DRAWER UNIT HOLDER so that the front side of the unit faces toward the ‘F’ mark on the DRAWER UNIT HOLDER. DRAWER UNIT HOLDER is marked ‘F’ here.
  • Page 517 PAGE: 15/17 Reissued:4-Jul-14 Model: Date: CH-C1 19-Jun-14 RD135136a 26. Close the left slide rail and remove the screws fixing the left slide rail at the front. Hold the rail to keep it still as you remove the screws with the stubby screwdriver. (screw x2) 27.
  • Page 518 PAGE: 16/17 Reissued:4-Jul-14 Model: Date: CH-C1 19-Jun-14 RD135136a 29. Attach the modified slide rails by following the removal steps in reverse order. 30. Match the cutouts [A] and [B] with the pins [A] and [B] to mount the unit on the rails. (screw x4)
  • Page 519 PAGE: 17/17 Reissued:4-Jul-14 Model: Date: CH-C1 19-Jun-14 RD135136a 31. Attach the decal to both right and left slide rails, if you are working on a D137/D138 model NOTE Discard the decal if the machine you are working on is a D135/D136 model.
  • Page 520 Transmit/receive Product Safety Tier 2 Other ( Note: The contents of this RTB is same with RD137176 for Model Ch-C1 Pro. SYMPTOM SC559-00 (Fusing jam: 3 counts) occurs. CAUSE The belt cleaning unit is attached while being slid to the left (toward the fusing unit), causing it to contact the edge of the connector for the fusing entrance sensor harness.
  • Page 521 PAGE: 2/2 Model: Date: Model CH-C1 (Office/Pro) 19-Jun-14 .: RD135137 Old p/n New p/n Description Note Q’ty Q’ty O/O as a set D1366466 BRACKET:GUARD:BELT CLEANING 03530040N SCREW - M3X4 O/O as a set D1366876 D1366892 HEAT PIPE:ASS'Y O/O as a set HEAT PIPE: ASS’Y...
  • Page 522 PAGE: 1/12 Reissued: 1-Jun-15 Model: Date: CH-C1 Office 22-Jul-14 RD135139a RTB Reissue Subject: Prepared by: Troubleshooting Jam003 (Tray 1 no-feed) Ryuuta Chino From: 1st PP Tech Service Sec. PP Tech Service Dept. Classification: Troubleshooting Part information Action required...
  • Page 523 PAGE: 2/12 Reissued: 1-Jun-15 Model: Date: CH-C1 Office 22-Jul-14 RD135139a SOLUTION 1 Production line: The sensor cover was modified for higher reliability against shock so that the shaft of the feeler does not drop off from the hooks.
  • Page 524 PAGE: 3/12 Reissued: 1-Jun-15 Model: Date: CH-C1 Office 22-Jul-14 RD135139a 3. Remove the sensor cover [A]. (screw x 1) 4. Confirm proper attachment of the feeler and put back the tray by following the above steps in reverse order.
  • Page 525 PAGE: 4/12 Reissued: 1-Jun-15 Model: Date: CH-C1 Office 22-Jul-14 RD135139a SYMPTOM 2 Jam 003: Paper is not fed from the right tandem tray. CAUSE 2 The bottom plate of the right tandem tray is not level, because the belts and pulleys were assembled incorrectly at the factory.
  • Page 526 PAGE: 5/12 Reissued: 1-Jun-15 Model: Date: CH-C1 Office 22-Jul-14 RD135139a SOLUTION 2 1. Remove the right tandem tray. (screw x2) 2. Remove the bracket [A] located under the tray. (screw x1) 3. Lower the bottom plate to the lowest position and check if the bottom plate is level.
  • Page 527 PAGE: 6/12 Reissued: 1-Jun-15 Model: Date: CH-C1 Office 22-Jul-14 RD135139a SYMPTOM 3 Jam003: Paper set on the right tandem tray is not detected. CAUSE 3 The paper end sensor does not work because the feeler is defective. SOLUTION 3 Replace the paper set detection feeler with the modified one by following the procedure described on the following pages.
  • Page 528 PAGE: 7/12 Reissued: 1-Jun-15 Model: Date: CH-C1 Office 22-Jul-14 RD135139a 3. Remove this screw. 4. Attach the guide bracket (p/n: D1356646). 5. Remove the tray 1 feed unit.
  • Page 529 PAGE: 8/12 Reissued: 1-Jun-15 Model: Date: CH-C1 Office 22-Jul-14 RD135139a 6. Replace the paper end detection feeler with the modified one. If the feed unit is to be replaced with the following modified unit, the feeler does not have to be replaced because it includes the modified feeler.
  • Page 530 PAGE: 9/12 Reissued: 1-Jun-15 Model: Date: CH-C1 Office 22-Jul-14 RD135139a SYMPTOM 4 Jam003: Dog-ear at the leading edge of the non-operator side CAUSE 4 Paper interferes with the guide plate of the feed unit. SOLUTION 4 Replace the set detection feeler with a modified one.
  • Page 531 PAGE: 10/12 Reissued: 1-Jun-15 Model: Date: CH-C1 Office 22-Jul-14 RD135139a SYMPTOM 5 Jam003: Dog-ears and damaged leading edge CAUSE 5 The leading edge contacts the metal bracket that holds the feed roller, because the height of the right tandem tray is lower than the target.
  • Page 532 PAGE: 11/12 Reissued: 1-Jun-15 Model: Date: CH-C1 Office 22-Jul-14 RD135139a 2. Use alcohol to clean the rail where the spacer attaches. 3. Insert two screws into the screw holes. 4. Peel off the liner from the double sided tape attached to the spacer.
  • Page 533 PAGE: 12/12 Reissued: 1-Jun-15 Model: Date: CH-C1 Office 22-Jul-14 RD135139a 5. First, match the screw hole in the spacer to the screw inserted in step 3 (indicated with the arrow) while you support the screw with your finger. Then, match the screw hole on the other side and attach the spacer.
  • Page 534 PAGE: 1/1 Model: Date: No.: CH-C1 Office 31-Jul-14 RD135140 Subject: New parts - Fuses on the AC drive board Prepared by: Ryuuta Chino From: 1st PP Tech Service Sec., PP Tech Service Dept., Troubleshooting Part information Action required...

  • Page 535: Installation Procedure

    PAGE: 1/4 Model: Date: No.: CH-C1 12-Aug-14 RD135141 Subject: Prepared by: Manual Correction: Remote Fax installation Chihiro Shimaji procedure From: 1st Tech Service Sect., MFP/P Tech Service Dept. Troubleshooting Part information Action required Classification: Mechanical Electrical Service manual revision...
  • Page 536 PAGE: 2/4 Model: Date: No.: CH-C1 12-Aug-14 RD135141 2. With its label turned away toward the front of the machine, insert the Fax Connection Unit SD card into the upper slot (Slot 1) [A]. Push it in until you hear it click and lock in place.
  • Page 537 PAGE: 3/4 Model: Date: No.: CH-C1 12-Aug-14 RD135141 3. Press [Program / Change / Delete Remote Machine]. 4. Enter the IP address or host name of the Remote Machine and press [Set]. 5. Press [Exit] to exit from the set-up procedure.
  • Page 538 PAGE: 4/4 Model: Date: No.: CH-C1 12-Aug-14 RD135141 5. Press [On] and [Remote Machine]. 6. Enter an IP address or a host name of the client-side machine to connect. 7. Press [OK] to exit from the setting. 5. Remote Fax Icon 1.
  • Page 539 PAGE: 1/6 Reissued: 26-Sep-14 Model: Date: CH-C1 Office 25-Aug-14 .: RD135142b RTB Reissue The items in bold italics were corrected or added. Subject: Troubleshooting for dirty prints caused by abrasion of Prepared by: Takeshi Toriumi the registration roller shaft and bushings From: 1st Tech Service Sect.
  • Page 540 PAGE: 2/6 Reissued: 26-Sep-14 Model: Date: CH-C1 Office 25-Aug-14 .: RD135142b CAUSE Case 1: Abrasion of the shaft The spring that secures the shaft holder to the shaft applies too much pressure. Case 2: Abrasion of the outer two bushings Thrust of the shaft abrades the bushings.
  • Page 541 PAGE: 3/6 Reissued: 26-Sep-14 Model: Date: CH-C1 Office 25-Aug-14 .: RD135142b SOLUTION Production line: For Case 1 The spring and shaft holder were modified to prevent the abrasion of the shaft. Old Part New Part Q’ty Description Note...
  • Page 542 PAGE: 4/6 Reissued: 26-Sep-14 Model: Date: CH-C1 Office 25-Aug-14 .: RD135142b For Case 2 Washer (p/n: H5192415)  A washer was added to both ends of the shaft to avoid contact between the shaft and the bushing.  New registration roller ...
  • Page 543 PAGE: 5/6 Reissued: 26-Sep-14 Model: Date: CH-C1 Office 25-Aug-14 .: RD135142b In the field: For Case 1 Apply grease (p/n A2579300; BARRIERTA) to the shaft holder as follows. 1. Open the drawer unit. 2. Remove the registration unit cover. (screw x2)
  • Page 544 PAGE: 6/6 Reissued: 26-Sep-14 Model: Date: CH-C1 Office 25-Aug-14 .: RD135142b 4. Clean the shaft and shaft holder, and evenly apply grease to the area of the shaft holder colored in RED. Evenly apply grease here. NOTE If the abrasion is severe as in the photo below, replace with a new set of springs and shaft holder and apply grease.
  • Page 545 PAGE: 1/1 Model: Date: No.: CH-C1 Office/Pro 25-Aug-14 RD135143 Subject: Prepared by: Manual Correction: Fusing IH Coil Unit R. Chino From: PP Tech Service Dept., 1st PP Tech Service Sect. Troubleshooting Part information Action required Classification: Mechanical Electrical...
  • Page 546 PAGE: 1/2 Model: Date: CH-C1 10-Sep-14 .: RD135144 Subject: Prepared by: Parts change: Higher durability of the Paper exit A.Takada upper guide plate From: 1st PP Tech Service Sec., PP Tech Service Dept., Classification: Troubleshooting Part information Action required...
  • Page 547 PAGE: 2/2 Model: Date: CH-C1 10-Sep-14 .: RD135144 Location of the modified parts Location of the spring...
  • Page 548 PAGE: 1/1 Model: Date: CH-C1 18-Sep-14 .: RD135145 Subject: Prepared by: Firmware Release Note: animation T.Toriumi From: 1st Tech Service Sect., MFP/Printer Tech Service Dept Troubleshooting Part information Action required Classification: Mechanical Electrical Service manual revision Paper path...
  • Page 549 PAGE: 1/35 Model: Date: CH-C1 Office 18-Sep-14 .: RD135146 Subject: Prepared by: Cooling Fan Unit Type M2 Installation procedure Takeshi Toriumi From: 1st Tech Service Sect. MFP/P Tech Service Dept. Troubleshooting Part information Action required Classification: Mechanical Electrical...
  • Page 550 PAGE: 2/35 Model: Date: CH-C1 Office 18-Sep-14 .: RD135146 *IMPORTANT : Fan units produced before the cut-in S/N of G284C600001 cannot be installed on the MP C6502/8002 (D135/D136). Therefore, acessories #13 and #14 shown above are not included. If you need to install a fan unit produced before this cut-in S/N, use the following...
  • Page 551 PAGE: 3/35 Model: Date: CH-C1 Office 18-Sep-14 .: RD135146...
  • Page 552 PAGE: 4/35 Model: Date: CH-C1 Office 18-Sep-14 .: RD135146 Common Installation Procedure for Finisher SR4090 / Booklet Finisher SR4100 and Finisher SR4110 CAUTION: Always switch the machine off and unplug the machine before doing the following procedure. 1. Remove the left middle cover [A] (screw x2) and rear middle cover [B] (screw x4).
  • Page 553 PAGE: 5/35 Model: Date: CH-C1 Office 18-Sep-14 .: RD135146 4. Attach the PCB: OKB [B] to bracket [A] (M3X6 tapping screw x1/ accessory #7).
  • Page 554 PAGE: 6/35 Model: Date: CH-C1 Office 18-Sep-14 .: RD135146 5. Attach the Wire Saddle: LWSM-0511A [B] (accessory #8) to the bracket [A]. 6. Connect the connectors [A] and [B] of the Harness: Fan: Separation (accessory #5) to [C] and [D] on the PCB:OKB.
  • Page 555 PAGE: 7/35 Model: Date: CH-C1 Office 18-Sep-14 .: RD135146 7. Lock harness [A] Harness: Fan: Separation (accessory #5) with harness clamps 1 - 5.
  • Page 556 PAGE: 8/35 Model: Date: CH-C1 Office 18-Sep-14 .: RD135146 8. Connect the harness [A] Harness: Fan: Separation (accessory #5) clamped in step 5 to the connector [B] of Harness: Fan (accessory #6)". 9. D135/D136 only: Connect the harness tied with a bind to “CONNECTOR:2-292246-2”.
  • Page 557 PAGE: 9/35 Model: Date: CH-C1 Office 18-Sep-14 .: RD135146 11. Disconnect connector [A]. NOTE： When disconnecting the white relay connector [B], make sure it remains connected to the connector attached to the purple harness [C]. If it remains connected to the connector attached to the red, white and black harnesses, harnesses could be connected incorrectly in the following steps.
  • Page 558 PAGE: 10/35 Model: Date: CH-C1 Office 18-Sep-14 .: RD135146 13. Bind the harness. ( x 2) Secure the connectors that you connected above between the two clamps. This is because SC547-02 may occur if these connectors become loose and get caught on the left upper cover.
  • Page 559 PAGE: 11/35 Model: Date: CH-C1 Office 18-Sep-14 .: RD135146 17. Align the screw hole [A] against the surface of the cover [C], and attach the interface unit [B] with its Velcro against the surface of the cover [D].
  • Page 560 PAGE: 12/35 Model: Date: CH-C1 Office 18-Sep-14 .: RD135146 Installation Procedure for Finisher SR4090/ Booklet FinisherSR4100 NOTE: Installation Procedure for Finisher SR4110 starts from step.1 of Pg.21. 1. Remove the cover [A] from the Output Jogger Unit Type M2 (screw x2).
  • Page 561 PAGE: 13/35 Model: Date: CH-C1 Office 18-Sep-14 .: RD135146 2-2 Remove the cover [A] and take out the cooling fan unit [B] (screw x4).
  • Page 562 PAGE: 14/35 Model: Date: CH-C1 Office 18-Sep-14 .: RD135146 3. Route the ends of the harness [B] through the hole [A] in the fan unit bracket. 4. Attach the bracket [A] by fastening the screw (M3X6; x1) to the hole [B]. Then, fix the...
  • Page 563 PAGE: 15/35 Model: Date: CH-C1 Office 18-Sep-14 .: RD135146 5. Mount the fan unit [A] on the Output Jogger Unit Type M2 [B] (screws x4). Screws #1 and #3 will fasten the fan unit, output jogger unit and copier.
  • Page 564 PAGE: 16/35 Model: Date: CH-C1 Office 18-Sep-14 .: RD135146 6. Attach the cover [A] removed in step 2-2 （screw x4; [B], [C], [D] and [E]）.
  • Page 565 PAGE: 17/35 Model: Date: CH-C1 Office 18-Sep-14 .: RD135146 7. Connect the harness of the fan unit [A]. Clamp the harness with the clamps [B]. 8. Attach the cover of the cooling fan unit (screw x2). Make sure the tabs on both sides of the cover [B] (colored in grey) overlap the plate (colored in green).
  • Page 566 PAGE: 18/35 Model: Date: CH-C1 Office 18-Sep-14 .: RD135146 9. Insert the 4 tabs [B] into the upper cover to attach the cover [A].
  • Page 567 PAGE: 19/35 Model: Date: CH-C1 Office 18-Sep-14 .: RD135146 10. Bind the interface unit harness [A] and clamp it with the Locking Wire Saddle CKN-13 [B] (accessory #4) as shown. NOTE: Depending on the number of options installed between the copier and Finisher SR4090/SR4100, 3 pcs of Locking Wire Saddle CKN-13 might be needed to clamp the harness.
  • Page 568 PAGE: 20/35 Model: Date: CH-C1 Office 18-Sep-14 .: RD135146 Installation Procedure for Finisher SR4110 NOTE: Installation Procedure for Finisher SR4090 /Booklet Finisher SR4100 starts from step.1 of Pg.13. 1. Remove the upper cover [A] from the Cooling Fan Assembly (screw x2).
  • Page 569 PAGE: 21/35 Model: Date: CH-C1 Office 18-Sep-14 .: RD135146 3. Place the Fan Assembly [A] on a table with the upper and lower covers removed. 4. Release the 3 clamps [A] attached to the cooling fan assembly.
  • Page 570 PAGE: 22/35 Model: Date: CH-C1 Office 18-Sep-14 .: RD135146 5. Disconnect the connector [A]. 6. Remove the bracket [A] (screw x2). ① ②...
  • Page 571 PAGE: 23/35 Model: Date: CH-C1 Office 18-Sep-14 .: RD135146 7. Remove the rocker switches [A] and [B] from the bracket removed in step 33 (connectors [D], [E] and [F]). 8. Remove the fan motor [A] from the bracket [B] (screw x4, harness clamp x1).
  • Page 572 PAGE: 24/35 Model: Date: CH-C1 Office 18-Sep-14 .: RD135146 9. Remove the spring plate [A] (screw x1) and the resistor harness [B] from the bracket [C]. 10. Assemble the fan motor [A] and bracket [B] (for SR4110) (accessory #10) (screw x4).
  • Page 573 PAGE: 25/35 Model: Date: CH-C1 Office 18-Sep-14 .: RD135146 11. Remove the knob screw [A] and snap ring [B] from the upper cover [C] removed from the cooling fan unit in step 28. 12. Remove the air shield [A] from the upper cover [B].
  • Page 574 PAGE: 26/35 Model: Date: CH-C1 Office 18-Sep-14 .: RD135146 13. Remove the bracket [A] from the air shield [B] (screw x2). 14. Assemble the air shield [A] and Upper Cover (for SR4110) [B] (accessory #12) with the snap ring [C] and knob screw [D] removed in step 37.
  • Page 575 PAGE: 27/35 Model: Date: CH-C1 Office 18-Sep-14 .: RD135146 15. Attach the spring plate [A] removed in step 36 to the Lower Cover (for SR4110) (accessory #11) [B] (screw x1; [C]). 16. Prepare the following parts: Rocker switches [A] and [B], harness removed in steps 36 and 37 [C], lower cover of...
  • Page 576 PAGE: 28/35 Model: Date: CH-C1 Office 18-Sep-14 .: RD135146 17. Route the harnesses through the opening [C] and attach the rocker switches [A] and [B] to the lower cover of SR4110 [D]. NOTE: Attach the rocker switch [A]...
  • Page 577 PAGE: 29/35 Model: Date: CH-C1 Office 18-Sep-14 .: RD135146 18. Insert the resistor harness [A] into the spring plate [B]. 19. Connect the connectors [A] and [B]. 20. Connect the 2 connectors [A] to the rocker switch [B].
  • Page 578 PAGE: 30/35 Model: Date: CH-C1 Office 18-Sep-14 .: RD135146 21. Remove the clamp [A] from the bracket [B] removed in step 34. Then attach the clamp [A] to the hole [C] in the lower cover of SR4110. 22. Remove the jogger unit cover [A] from Finisher SR4110 (screw x2).
  • Page 579 PAGE: 31/35 Model: Date: CH-C1 Office 18-Sep-14 .: RD135146 23. Mount the fan motor unit [A] on Finisher SR4110 by aligning the hooks [B] and [C] with the cutouts [D] and [E] (screw x2).
  • Page 580 PAGE: 32/35 Model: Date: CH-C1 Office 18-Sep-14 .: RD135146 24. Attach the lower cover [A] assembled in step 47 by inserting the tabs [B] and [C] to the grooves [D] and [E] located under the cooling fan unit (screw x2).
  • Page 581 PAGE: 33/35 Model: Date: CH-C1 Office 18-Sep-14 .: RD135146 25. Connect the connectors [A] and [B]. 26. Fix the harness [A] from the interface unit mounted on the copier in step 15 (screw x1 for ground wire [B], screw x1 for bracket [C], connector x1 [D]).
  • Page 582 PAGE: 34/35 Model: Date: CH-C1 Office 18-Sep-14 .: RD135146 28. Mount the upper cover [A] assembled in step 40 on the cooling fan unit (screw x5). 29. Bind the harness of the interface unit [A] and clamp it with Locking Wire Saddle CKN- 13 [B] (accessory #4).
  • Page 583 PAGE: 35/35 Model: Date: CH-C1 Office 18-Sep-14 .: RD135146 Information for Cooling Fan Unit Type M2 (1) Cooling Fan Unit Type M2 activates under the following condition. Main Power Switch [A] of MPC 6502/8002 (D135/D136) Cooling Fan Unit Type M2...
  • Page 584 PAGE: 1/4 Model: Date: CH-C1 (Office/Pro) 1-Oct-14 .: RD135147 Subject: Prepared by: Parts Information: Paper Feed Unit and Paper Chihiro Shimaji Transport Unit From: 1st MFP Tech Service Sec., MFP Tech Service Dept., Troubleshooting Part information Action required...
  • Page 585 PAGE: 2/4 Model: Date: CH-C1 (Office/Pro) 1-Oct-14 .: RD135147 Paper Feed Unit Method 1: Replace the whole unit. Method 2: Replace the individual parts as a set. (Group A) Vertical Transport Unit (Door Side) Method 1: Replace the whole unit.
  • Page 586 PAGE: 3/4 Model: Date: CH-C1 (Office/Pro) 1-Oct-14 .: RD135147 Vertical Transport Unit (Mainframe Side) Method 1: Unit replacement is not possible; use Method 2. Method 2: Replace the individual parts as a set. (Group D) D1386715 (Replace) D1356644 (Replace)
  • Page 587 PAGE: 4/4 Model: Date: CH-C1 (Office/Pro) 1-Oct-14 .: RD135147 Parts List: Old part New part Description Group number number Q’ty Q’ty PAPER FEED UNIT:NO.1:ASS'Y D1366658 D1356621 PAPER FEED UNIT:NO.2:ASS'Y D1356688 D1356620 DOOR:VERTICAL TRANSPORT:ASS'Y D1356610 D1356612 RETAINING RINGS-E:SILENCER:DIA4 08050104 08050104...
  • Page 588 echnical ulletin PAGE: 1/2 Model: Date: CH-C1a 3-Oct-14 .: RD135148 Subject: Prepared by: Part change:Purge unit upper guide plate Ryuuta Chino From: 1st PP Tech Service Sec., PP Tech Service Dept., Classification: Troubleshooting Part information Action required Mechanical Electrical Service manual revision Paper path Transmit/receive Retrofit information...
  • Page 589 echnical ulletin PAGE: 2/2 Model: Date: CH-C1a 3-Oct-14 .: RD135148 In the field: Replace the upper guide plate with the new upper guide plate. 1. Remove the purge unit cover and lower left cover. (pin x2, screw x2) 2. Remove the Guide plate. (screw x2) 3.
  • Page 590 echnical ulletin PAGE: 1/3 Model: Date: CH-C1a 17-Oct-14 .: RD135149 Subject: Prepared by: New optional harness for tray heater to prevent A.Takada paper curl From: 1st PP Tech Service Sec., PP Tech Service Dept., Troubleshooting Part information Action required Classification: Mechanical Electrical Service manual revision...
  • Page 591 echnical ulletin PAGE: 2/3 Model: Date: CH-C1a 17-Oct-14 .: RD135149 How to connect the new harness (p/n: D1389502) CAUTION: To prevent electrical shock, make sure to unplug the power cord from the wall socket before doing the following procedure. 1. Remove the Rear Lower Cover [A]. 2.
  • Page 592 echnical ulletin PAGE: 3/3 Model: Date: CH-C1a 17-Oct-14 .: RD135149 4. Connect one of the 3 connectors of the new harness (p/n: D1389502) to CN411 [A] and another with the harness disconnected in step 2 [B]. 5. Connect the last (largest) connector to the harness that was originally connected to CN401 on the board.
  • Page 593 echnical ulletin PAGE: 1/5 Model: Date: No.: CH-C1a 24-Dec-14 RD135150a RTB Reissue The items in bold italics were corrected or added. Subject: Prepared by: Troubleshooting damaged PSU (For AP/EU) Tatsuki Mimura From: 1st MFP Tech Service Sec., MFP Tech Service Dept. Classification: Troubleshooting Part information...
  • Page 594 echnical ulletin PAGE: 2/5 Model: Date: No.: CH-C1a 24-Dec-14 RD135150a CAUSE Damage to the PSU and fuse occurｓ in the following sequence: 1. Internal voltage of the PSU increases abnormally to approximately 500V, while the target is set to ‘input voltage x √2’ (339Vdc at 240Vac input). 2.

  • Page 595: Production Line

    echnical ulletin PAGE: 3/5 Model: Date: No.: CH-C1a 24-Dec-14 RD135150a SOLUTION Production line: Modification was implemented twice, both in order to prevent the internal voltage of the PSU from increasing. 1st Modification: A varistor was added to modify the resistance between Gate and Source. 2nd Modification: Added a resistance of 2.2 M ohm.
  • Page 596 echnical ulletin PAGE: 4/5 Model: Date: No.: CH-C1a 24-Dec-14 RD135150a Cut-in S/N of the 1st Modification [Units WITHOUT the Blue dot marking] <For Pro> Model Model D137-17 E254C100001 D138-17 E264C100001 D137-21 E254C220001 D138-21 E264C220001 D137-27 E254C130001 D138-27 E264C130001 D137-29 E254C150001 D138-29 E264C150001 <For Office>...
  • Page 597 echnical ulletin PAGE: 5/5 Model: Date: No.: CH-C1a 24-Dec-14 RD135150a In the field: If the problem occurs, replace the PSU with the PSU of the 2nd modification, AZ240259 or D1389907, and FU105 (11071344) or AC drive board (D1365465). Identify the modification level of the PSU using the following procedure. 1.
  • Page 598 PAGE: 1/3 Model: Date: No.: CH-C1 25-Nov-14 RD135151 Subject: Prepared by: Manual correction Caution note on PSU replacement Ayaka Takada From: 1st PP Tech Service Sec., PP Tech Service Dept. Classification: Troubleshooting Part information Action required Mechanical Electrical...
  • Page 599 PAGE: 2/3 Model: Date: No.: CH-C1 25-Nov-14 RD135151...
  • Page 600 PAGE: 3/3 Model: Date: No.: CH-C1 25-Nov-14 RD135151...
  • Page 601 PAGE: 1/1 Reissued: 11-Dec-14 Model: Date: MET-C1cde/MET-C1cde_SOP 01-Jul-13 RD149014b CH-C1/CH-C1 Pro/BR-C1/Z-C2/Z-C2_SOP/Leo- C1/Leo-P1 RTB Reissue The items in bold italics have been changed or added. Subject: Prepared by: Firmware Release Note: Font EXP N. Yoshida From: 1st Tech Service Sect., MFP/Printer Tech Service Dept.
  • Page 602 PAGE: 1/1 Reissued: 11-Dec-14 Model: Date: MET-C1cde/MET-C1cde_SOP 18-Jun-13 RD149025b CH-C1 Office/CH-C1 Pro/Z-C2/Z-C2_SOP/Leo- C1/Leo-P1 RTB Reissue The items in bold italics have been changed or added. Subject: Prepared by: Firmware Release Note: PCL Font N. Yoshida From: 1st Tech Service Sect., MFP/Printer Tech Service Dept.
  • Page 603 PAGE: 1/1 Reissued: 11-Dec-14 Model: Date: MET-C1cde/MET-C1cde_SOP 01-Jul-13 RD149026b CH-C1 Office/CH-C1 Pro/BR-C1/Z-C2/Z- C2_SOP/Leo-C1/Leo-P1 RTB Reissue The items in bold italics have been changed or added. Subject: Prepared by: Firmware Release Note: PS3 Font N. Yoshida From: 1st Tech Service Sect., MFP/Printer Tech Service Dept.
  • Page 604 echnical ulletin PAGE: 1/1 Model: Date: No.: CH-C1a 16-Jan-15 RD135152 Subject: Prepared by: FSM Correction: SP1307 K. Hamada From: PP Tech Service Dept., 1st PP Tech Service Sect. Troubleshooting Part information Action required Classification: Mechanical Electrical Service manual revision Paper path Transmit/receive Retrofit information Product Safety...
  • Page 605 echnical ulletin PAGE: 1/4 Model: Date: CH-C1a 12-Feb-15 .: RD135153 Subject: Prepared by: Torn fusing belt K.Hamada From: 1st Tech Service Sect., MFP/Printer Tech Service Dept Classification: Troubleshooting Part information Action required Mechanical Electrical Service manual revision Paper path Transmit/receive Retrofit information Product Safety Other (Firmware)
  • Page 606 echnical ulletin PAGE: 2/4 Model: Date: CH-C1a 12-Feb-15 .: RD135153 CAUSE The diameter of the flange attached to the heating roller is smaller than the prescribed specification. The problem occurs in the following sequence: Thermal expansion and contraction causes the flange to slip inside the heating roller.
  • Page 607 echnical ulletin PAGE: 3/4 Model: Date: CH-C1a 12-Feb-15 .: RD135153 SOLUTION Production line: The diameter of the flange was increased to prevent the flange from slipping into the heating roller since July 2014. Cut-in S/N: Pro model Model Cut-in S/N Model Cut-in S/N D137-17...
  • Page 608 echnical ulletin PAGE: 4/4 Model: Date: CH-C1a 12-Feb-15 .: RD135153 2. The flange of the heating roller was slipped into the heating roller. Old part New part Q’ty Description Note number number For Office D1364181 FLAT BELT-FUSING:DIA75:SEAL (D135/D136) FLAT BELT-FUSING:DIA75:SEAL: For Pro D1384181 (D137/D138)
  • Page 609 echnical ulletin PAGE: 1/2 Model: Date: CH-C1a 12-Feb-15 .: RD135154 Subject: Prepared by: Troubleshooting ticking noise caused by the heating K.Hamada roller From: 1st Tech Service Sect., MFP/Printer Tech Service Dept Classification: Troubleshooting Part information Action required Mechanical Electrical Service manual revision Paper path Transmit/receive Retrofit information...
  • Page 610 echnical ulletin PAGE: 2/2 Model: Date: CH-C1a 12-Feb-15 .: RD135154 SOLUTION Production line: The press process of assembling the heating roller components has been improved to prevent the flange from slanting since Dec 2014. Cut-in S/N: Pro model Model Cut-in S/N Model Cut-in S/N D137-17...
  • Page 611 echnical ulletin PAGE: 1/5 Reissue: 26-Feb-15 Model: Date: No.: CH-c1a 23-Feb-15 RD135155a RTB Reissue The items in bold italics were changed. Subject: Prepared by: Procedure for attaching the protection sheet on K. Hamada tandem tray From: 1st Tech Service Sect., MFP/P Tech Service Dept. Troubleshooting Part information Action required...
  • Page 612 echnical ulletin PAGE: 2/5 Reissue: 26-Feb-15 Model: Date: No.: CH-c1a 23-Feb-15 RD135155a For Pro model Model Model D137-17 E254CC00135 D138-17 E264CC00010 D137-21 E254CC20005 D138-21 E264CC20002 D137-27 E254CC30151 D138-27 D137-29 E254CC50001 D138-29 Note: Machines with the following S/Ns also have the protective sheet. D135-17: E234CB00380, E234CB00386, E234CC00161, E234CC00184 D135-27: E234CA30060, E234CA30068, E234CC30027, E234CC30032, E234CC30039, E234CC30047, E234CC30049, E234CC30050, E234CC30055, E234CC30056,...
  • Page 613 echnical ulletin PAGE: 3/5 Reissue: 26-Feb-15 Model: Date: No.: CH-c1a 23-Feb-15 RD135155a In the field: Attach a protective sheet to the area with the burrs (front and rear sides) as shown below. P/N: D1369921 (includes 2 pcs) Procedure for attaching the protect sheet; 1.
  • Page 614 echnical ulletin PAGE: 4/5 Reissue: 26-Feb-15 Model: Date: No.: CH-c1a 23-Feb-15 RD135155a 2. Attach the protective sheets in accordance with the specifications shown. ・The sheet should be 0-1mm inside the edge "X", and not hanging over this edge at all. ・...
  • Page 615 echnical ulletin PAGE: 5/5 Reissue: 26-Feb-15 Model: Date: No.: CH-c1a 23-Feb-15 RD135155a For tandem trays in stock: Attach the protective sheet whenever you replace the following tandem trays. Target tandem trays: For EU: D1357502, D1357590, D1357594, D1357596 For NA: D1357553, D1357991, D1357595, D1357597...
  • Page 616 echnical ulletin PAGE: 1/21 Reissued: 22-Aug-16 Model: Date: CH-C1a 23-Mar-15 .: RD135156a RTB Reissue The items in bold italics were corrected or added. Subject: Prepared by: Part change - Paper exit unit A.Shigeta From: 1st Tech Service Sec., MFP/P Tech Service Dept., Classification: Troubleshooting Part information...
  • Page 617 echnical ulletin PAGE: 1/1 Model: Date: CH-C1a 3-Apr-15 .: RD135157 Subject: SC286-02 Prepared by: Keita Hamada From: 1st Tech Service Sect. MFP/P Tech Service Dept. Classification: Troubleshooting Part information Action required Mechanical Electrical Service manual revision Paper path Transmit/receive Retrofit information Product Safety Other ( Tier 2...
  • Page 618 echnical ulletin PAGE: 1/9 Model: Date: No.: CH-C1a 28-May-15 RD135158 Subject: Prepared by: Jam 58 K. Hamada From: Field Quality Management Dept. Classification: Troubleshooting Part information Action required Mechanical Electrical Service manual revision Paper path Transmit/receive Retrofit information Product Safety Other ( Tier 2 SYMPTOM...
  • Page 619 echnical ulletin PAGE: 2/9 Model: Date: No.: CH-C1a 28-May-15 RD135158 Installation Procedure 1. Remove the exterior cover Exterior Cover 2. Open the bypass unit and remove the screw and snap-fit and connector. Screw Snap-fit Connector 3. Remove the bypass unit, and then remove the two springs and the cover. Cover...
  • Page 620 echnical ulletin PAGE: 3/9 Model: Date: No.: CH-C1a 28-May-15 RD135158 4. Remove the guide and the harness. Guide Harness 5. Move the harness to the front side, as shown. 6. Open the bypass tray, and then remove the retaining ring and the arm (both sides). Retaining ring 7.
  • Page 621 echnical ulletin PAGE: 4/9 Model: Date: No.: CH-C1a 28-May-15 RD135158 8. Remove the five screws shown in the photo, and then move the tray in the direction of the blue arrow. Screws (5pcs) 9. Replace the harness with the modified one (P/N D1365348). Bypass tray Bind Bind...
  • Page 622 echnical ulletin PAGE: 5/9 Model: Date: No.: CH-C1a 28-May-15 RD135158 11. Remove the seven screws shown. 12. Remove the paper feed unit on the front side from the bypass unit, and then slide the unit to the left. ② Important: Use a slotted screwdriver, as shown, when you remove the paper feed unit. This is to ensure that the metal plate is not bent.
  • Page 623 echnical ulletin PAGE: 6/9 Model: Date: No.: CH-C1a 28-May-15 RD135158 13. Remove the retaining ring and the arm on rear side Retaining ring 14. Attach the stopper (P/N: D1362884) to the arm. Stopper 15. Reinsert the arm, and then reattach the retaining ring. Stopper Retaining ring 16.
  • Page 624 echnical ulletin PAGE: 7/9 Model: Date: No.: CH-C1a 28-May-15 RD135158 17. Rotate the arm as shown in the photo. 18. Reattach the bypass tray to the bypass unit. 19. Close the bypass tray. Important: Make sure to keep the harness on the outside, as shown. 20.
  • Page 625 echnical ulletin PAGE: 8/9 Model: Date: No.: CH-C1a 28-May-15 RD135158 21. Attach the cap (P/N: D1362882) to the arm, and then route the harness under the cap. 22. Open the bypass tray, and then rotate the stopper and the harness as shown in the photos.
  • Page 626 echnical ulletin PAGE: 9/9 Model: Date: No.: CH-C1a 28-May-15 RD135158 25. Reattach the two springs and the cover. Cover 26. Reattach the bypass unit and the exterior cover...
  • Page 627 PAGE: 1/1 Model: Date: No.: CH-C1 Office/Pro 15-Sep-15 RD135159 Subject Manual correction: SR4110 installation procedure Prepared by: Y. Yamada From: 2nd Tech Service Sect., MFP/P Tech Service Dept. Classification: Troubleshooting Part information Action required Mechanical Electrical Service manual revision...
  • Page 628 PAGE: 1/1 Model: Date: No.: CH-C1 Office/Pro 15-Sep-15 RD135160 Subject Manual correction: P to P correction Prepared by: Y. Yamada From: 2nd Tech Service Sect., MFP/P Tech Service Dept. Troubleshooting Part information Action required Classification: Mechanical Electrical Service manual revision...
  • Page 629 PAGE: 1/1 Model: Date: No.: CH-C1 Office/Pro 15-Sep-15 RD135161 Subject Manual correction: the table of SP1907/SP5803 Prepared by: Y. Yamada From: 2nd Tech Service Sect., MFP/P Tech Service Dept. Troubleshooting Part information Action required Classification: Mechanical Electrical Service manual revision...
  • Page 630 echnical ulletin PAGE: 1/3 Reissued: 22-Jan-16 Model: Date: No.: CH-C1a 21-Dec-15 RD135162b RTB Reissue The items in bold italics were changed or added. Subject: Prepared by: Slow printing speed/SC865 K.Hamada From: 2nd Tech Service Sect., PP Tech Service Dept. Troubleshooting Part information Action required Classification:...
  • Page 631 echnical ulletin PAGE: 2/3 Reissued: 22-Jan-16 Model: Date: No.: CH-C1a 21-Dec-15 RD135162b PROCEDURE 1. Compare the printing speeds of Jobs A and B. Job A: Copier model: Copy any ONE A4/LT original to 40 copies. Printer model: Print out any PDF or Word file with only ONE A4/LT page to 20 40 copies. Job B: Copier model: Copy any TWO A4/LT originals to 40 20 copies in FC mode using the Sorting feature.
  • Page 632 echnical ulletin PAGE: 3/3 Reissued: 22-Jan-16 Model: Date: No.: CH-C1a 21-Dec-15 RD135162b Permanent Solution Replace the HDD bracket with P/N: D1365978. IMPORTANT: 1. Make sure to reinstall the HDDs in the same order they were originally installed. It is recommended to attach a mark (such as a red decal shown below). This makes it easier to remember which HDD is which, and when they were attached.
  • Page 633 echnical ulletin PAGE: 1/5 Reissued: 25-Feb-16 Model: Date: No.: CH-C1a 29-Jan-16 RD135163a RTB Reissue The item in bold italics were changed/ Subject: RGB streaks with ADF scan Prepared by: K. Hamada From: 3rd Tech Service Sect., MFP/P Tech Service Dept. Troubleshooting Part information Action required...
  • Page 634 echnical ulletin PAGE: 2/5 Reissued: 25-Feb-16 Model: Date: No.: CH-C1a 29-Jan-16 RD135163a CAUSE Dust or paper dust Note: The Office and Pro Models use different original feeding methods. On the Office Model, the original does not contact the exposure glass (there is space between the paper and the glass).
  • Page 635 echnical ulletin PAGE: 3/5 Reissued: 25-Feb-16 Model: Date: No.: CH-C1a 29-Jan-16 RD135163a PROCEDURE 1. Open the ADF. 2. Remove the two screws for the entrance guide. Note: Part [A] of the entrance guide on the Office Model is black. Part [B] of the entrance guide on the Pro Model is colorless (P/N: D6833401).
  • Page 636 echnical ulletin PAGE: 4/5 Reissued: 25-Feb-16 Model: Date: No.: CH-C1a 29-Jan-16 RD135163a Remove the scanning guide plate [A]. Note: Part [A] of the scanning guide plate on the Office Model is black. Part [B] of the scanning guide plate on the Pro Model is white (P/N: D6833350). 4.
  • Page 637 echnical ulletin PAGE: 5/5 Reissued: 25-Feb-16 Model: Date: No.: CH-C1a 29-Jan-16 RD135163a 7. Remove the gap sheet (black) [A] from the exposure glass [B]. 8. Clean the exposure glass with an alcohol-damp cloth.
  • Page 638 PAGE: 1/3 Model: Date: No.: CH-C1 1-Feb-16 RD135164 Subject: FSM Correction: SC681 table Prepared by: Y. Miyamoto From: 2nd Tech Support Sec. Service Support Dept. Troubleshooting Part information Action required Classification: Mechanical Electrical Service manual revision Paper path...
  • Page 639 PAGE: 2/3 Model: Date: No.: CH-C1 1-Feb-16 RD135164 SC681 Toner Supply: ID Chip Communication Error (C_Communication aborted error during communication)) SC681 Toner Supply: ID Chip Communication Error (Y_Communication aborted error during communication)) SC681 Toner Supply: ID Chip Communication Error (K_Communication...
  • Page 640 PAGE: 3/3 Model: Date: No.: CH-C1 1-Feb-16 RD135164 There was an error during (wired) communication with the ID chip on the toner bottle. SC681 -01 to 04: Device ID data corrupted. SC681 -06 to 09: Contact fault (e.g. Bus disconnection)
  • Page 641 echnical ulletin PAGE: 1/2 Model: Date: No.: CH-C1a 1-Mar-16 RD135165 Subject: Prepared by: Troubleshooting drum lubricant bar early PM alert Tatsuki Mimura From: 1st MFP Tech Service Sec., MFP Tech Service Dept. Troubleshooting Part information Action required Classification: Mechanical Electrical Service manual revision Paper path Transmit/receive...
  • Page 642 echnical ulletin PAGE: 2/2 Model: Date: No.: CH-C1a 1-Mar-16 RD135165 The figures below show the mechanism of the problem. Figures (a) and (b) show an example of the correct condition, and (c) the symptom. a) A new lubricant bar is installed. The hook gradually moves toward the brush as the lubricant bar is consumed.
  • Page 643 PAGE: 1/1 Reissued: 05-Jan-17 Model: Date: Al-C2/AP-C3/AT-C3/MT-C5/Ch-C1/Cor-C1/MET- 23-Feb-12 .: RD129022c C1ab/MET-C1ab_ch/MET-C1cde/MET-C1cde_ch/MET- C1yz/MET-C1yz_ch/MET-C2ab/MET-C2cde/MET- C2yz/OR-C2/OR-C2_ch/MT-C6/Ch-C2/Cor-C1.5 RTB Reissue The items in bold italics have been corrected or added. Subject: Prepared by: Firmware Release Note: SG3-ND M. Kumagai From: 1st Tech Service Sect., MFP/Printer Tech Service Dept.
  • Page 644 PAGE: 1/3 Reissued: 21-Nov-17 Model: CH-C1 Date: No.: 12-Jul-16 RD135166a RTB Reissue The items in bold italics have been changed or added. Subject: Prepared by: Part Change Information - Heat Roller H.K. From: 1st Tech Service Sec. MFP Tech Service Dept.
  • Page 645 PAGE: 2/3 Reissued: 21-Nov-17 Model: CH-C1 Date: No.: 12-Jul-16 RD135166a Change/Reason: Standardization with C-2 models, lower risk of generating noise (*)To facilitate servicing and parts standardization with the C2 model, Heat Roller Core Assembly was registered as a spare part, which is one of the components of the Heat Roller assembly.
  • Page 646 PAGE: 3/3 Reissued: 21-Nov-17 Model: CH-C1 Date: No.: 12-Jul-16 RD135166a Cut-in S/N: Model Cut-in S/N D135-17 E236C300223 D136-17 E246C300113 D137-17 E256C400001 D138-17 E266C400001 D135-27 E236C330036 D136-27 E246C530001 D137-27 E256C430001 D138-27 E266C530001 D135-29 E236C450001 D136-29 E246C450001 D137-29 E256C450001 D138-29...
  • Page 647 echnical ulletin PAGE: 1/1 Model: Date: No.: CH-C1a 13-Jul-16 RD135167 Subject: Prepared by: Office/Pro: Wrong service part label for Heat Roller K.Kunimatsu From: Field Quality Management Group1, FQM Dept. Classification: Troubleshooting Part information Action required Mechanical Electrical Service manual revision Paper path Transmit/receive Retrofit information...
  • Page 648 PAGE: 1/3 Reissued：26-Aug-16 Model: Date: No.: CH-C1 27-Jul-16 RD135168b RTB Reissue The procedure in page 3 was added. Subject: Prepared by: SC442 K.Kunimatsu From: Field Quality Management Group1, FQM Dept. Classification: Troubleshooting Part information Action required Mechanical Electrical...
  • Page 649 PAGE: 2/3 Reissued：26-Aug-16 Model: Date: No.: CH-C1 27-Jul-16 RD135168b SOLUTION Install the following new part. New part number Old part number Description D1361216 D1361212 DC MOTOR:ON-OFF:TRANSFER:ASS'Y Note: The concave point was removed to prevent stress from concentrating as shown below.
  • Page 650 PAGE: 3/3 Reissued：26-Aug-16 Model: Date: No.: CH-C1 27-Jul-16 RD135168b ITB lift motor replacement procedure...
  • Page 651 PAGE: 1/1 Model: Date: No.: CH-C1 30-Jan-17 RD135169 FSM correction – Detail of Jam Codes 19 and 96 Subject: Prepared by: Akira Shigeta From: 1st MFP Tech Service Sec., MFP Tech Service Dept. Troubleshooting Part information Action required...
  • Page 652 PAGE: 1/1 Reissued: 02-Mar-17 Model: Date: Brz-P1, Brz-MF1, BR-C2, BR-P2, CH-C1 Office/Pro, 23-May-16 RD255020b Cor-C1.5, Gim-MF1.5dM, GR-C3, MT-C6, MET-C2ab, MET-C2cde, MET-C2yz, MET-P2, Midas-P3, Vesta-P1d_15S RTB Reissue The items in bold italics have been corrected or added. Subject: Prepared by: Firmware Release Note: OptionSD FONT T.
  • Page 653 PAGE: 1/2 Model: CH-C1 Date: No.: 27-Mar-17 RD135171 Subject: FSM correction – Addition of AC controller board fuse Prepared by: A. Shigeta p/n – From: 1st Tech Service Sec. MFP Tech Service Dept. Classification: Troubleshooting Part information Action required...
  • Page 654 PAGE: 2/2 Model: CH-C1 Date: No.: 27-Mar-17 RD135171 Voltage by model 100V：MP C6502SP for NA 200V：MP C6502SP for AA, EU, CHN , MP C8002SP for NA, AA, EU, CHN Pro C5100S/C5110S for NA, AP, EU, CHN...

  • Page 655: Installation Space

    PAGE: 1/1 Model: Ch-C1 Date: No.: 2 -May-17 RD135172 Subject: Prepared by: –Minimum space requirements for the FSM correction A.Shigeta machine– From: 1st Tech Service Sec. MFP Tech Service Dept. Classification: Troubleshooting Part information Action required Mechanical Electrical...
  • Page 656 PAGE: 1/2 Model: Date: No.: CH-C1 Office/Pro 12-Jun-17 RD135173 Subject Manual correction: the table of SC360/ SC362 Prepared by: K. Hamada From: 2nd Tech Service Sect., MFP/P Tech Service Dept. Troubleshooting Part information Action required Classification: Mechanical Electrical...
  • Page 657 PAGE: 2/2 Model: Date: No.: CH-C1 Office/Pro 12-Jun-17 RD135173 Error Name/ Error Condition/ Major Cause/ Solution SC No. Level SC362-01 TD sensor output error: Lower limit (K) SC362-02 TD sensor output error: Lower limit (C) SC362-03 TD sensor output error: Lower limit (M)
  • Page 658 PAGE: 1/2 Model: Date: No.: CH-C1 Office 12-Jun-17 RD135174 Subject: Prepared by: Saddle-stitch stapling for Customer Paper Size H.K. From: 1st CP Business Department CP Business Center Troubleshooting Part information Action required Classification: Mechanical Electrical Service manual revision...
  • Page 659 PAGE: 2/2 Model: Date: No.: CH-C1 Office 12-Jun-17 RD135174 Paper sizes that cause the paper edge to position to these 8 slits on the gate are not supported for saddle-stitching. (Slit area + margin) Saddle-stitch is supported for the following custom paper sizes.
  • Page 660 PAGE: 1/13 Model: Date: No.: CH-C1 Office 16-Jun-17 RD135175 Subject: Prepared by: LEF/SEF ---> SEF/LEF H.K. From: 1st CP Business Department CP Business Center Troubleshooting Part information Action required Classification: Mechanical Electrical Service manual revision Paper path Transmit/receive...
  • Page 661 PAGE: 2/13 Model: Date: No.: CH-C1 Office 16-Jun-17 RD135175 1/2, 8K SEF, 16K, 11 x 15 SEF, 11 x 14 SEF, 10 x 15 SEF, 10 x 14 SEF, Custom size Finisher / 52.3 to 220.0 g/m2 Upper Tray Finisher / Shift 52.3 to 300.0 g/m2...
  • Page 662 PAGE: 3/13 Model: Date: No.: CH-C1 Office 16-Jun-17 RD135175 Power Source: Draw from main unit Power Consumption: 55.7W or less Weight: 38 kg Dimensions (W x D x H): 657 x 613 x 960 mm Booklet Finisher SR4100 (D70400)
  • Page 663 PAGE: 4/13 Model: Date: No.: CH-C1 Office 16-Jun-17 RD135175 A3 SEF, A4 SEF, B4 SEF, B5 SEF, 11x17 SEF, 81/2 x 14 SEF, 8 1/2 x 11 SEF, 12 x 18 SEF, 11 x 15 SEF, 11 Half fold...
  • Page 664 PAGE: 5/13 Model: Date: No.: CH-C1 Office 16-Jun-17 RD135175 • Mixed Size: 50 sheets (A3 SEF/A4 LEF, B4 SEF/B5 LEF, 11x17 SEF/8 1/2 x 11 LEF) (With My Paper Brand) • A4 LEF, 8 1/2 x 11 LEF: Binding 13 to 65 sheets...150 to 30 Sets, Binding 2 to 12 sheets...150 Sets...
  • Page 665 PAGE: 6/13 Model: Date: No.: CH-C1 Office 16-Jun-17 RD135175 Finisher SR 4110 (D70700) • Without Z-Folding A3 SEF, A4, A5, A6 SEF, B4 SEF, B5, B6 SEF, 11 x 17 SEF, 81/2 x 14 SEF, 81/2 x 11, 8 x 13 SEF, 71/4 x...
  • Page 666 PAGE: 7/13 Model: Date: No.: CH-C1 Office 16-Jun-17 RD135175 • Without Z-Folding 52.3 to 216.0 g/m2 Finisher / Upper Tray • With Z-Folding 64.0 to 80.0 g/m2 • Without Z-Folding 52.3 to 300.0 g/m2 Finisher / Shift Tray •...
  • Page 667 PAGE: 8/13 Model: Date: No.: CH-C1 Office 16-Jun-17 RD135175 • Mixed Size 50 sheets (A3 /A4 LEF, B4 SEF/B5 LEF, 11x17 SEF/8 1/2 x 11 LEF) • With Z-Folding 10 sheets • Combination of With and Without Z-Folding...
  • Page 668 PAGE: 9/13 Model: Date: No.: CH-C1 Office 16-Jun-17 RD135175 Decurl Unit DU5020 (D72700) Pro Models Only A3 SEF, A4, A5, A6 SEF, B4 SEF, B5, B6 SEF, 11x17 SEF, 81/2 x 14 SEF, 8 1/2 x 11, 8 x 13 SEF, 7 1/4 x 10...
  • Page 669 PAGE: 10/13 Model: Date: No.: CH-C1 Office 16-Jun-17 RD135175 Multi-Folding Unit FD4000 (D61500) Half Fold, Letter Fold-out, Letter Fold-in, Double Folding Methods: Parallel Fold, Gate Fold, Z-Folding • Z-Folding A3 SEF, A4 SEF, B4 SEF, 11x17 SEF, 81/2 x 14 SEF, 8 1/2 x 11 SEF, 8K SEF, 12 x 18 •...
  • Page 670 PAGE: 11/13 Model: Date: No.: CH-C1 Office 16-Jun-17 RD135175 Mail Box CS4010 (D70800) Office Models Only 9 Bins A3 SEF, A4, A5, B4 SEF, B5, 11x17 SEF, 81/2 x 14 SEF, 8 1/2 x 11, 8 x 13 SEF, 7 1/4 x 10 1/2, 5 1/2 x 8...
  • Page 671 PAGE: 12/13 Model: Date: No.: CH-C1 Office 16-Jun-17 RD135175 Cover Interposer Tray CI4020 (D71200) A3 SEF, A4, A5, B4 SEF, B5, 11x17 SEF, 81/2 x 14 SEF, 8 1/2 x 11 SEF, 8 x 13 SEF, 7 1/4 x 10 1/2, 5 1/2 x...
  • Page 672 PAGE: 13/13 Model: Date: No.: CH-C1 Office 16-Jun-17 RD135175 LCIT RT4030 (D71000) A3 SEF, A4, A5, A6 SEF, B4 SEF, B5, B6 SEF, 11x17 SEF, 81/2 x 14 SEF, 8 1/2 x 11, 8 x 13 SEF, 7 1/4 x 10...
  • Page 673 PAGE: 1/1 Model: CH-C1 a Date: 13-Jul-17 No.: RD135176 Subject: Troubleshooting: High-pitched sound can be heard Prepared by: Shigeru Watanabe From: PP CS Section, CIP PQM Department, QAC  Classification:    Troubleshooting Part information Action required ...
  • Page 674 PAGE: 1/2 Model: Date: 29-Aug-17 No.: RD135177 Ch-C1 office Subject: Prepared by: Paper Feed Sub-Unit Drum Stay H.K. From: 1st CP Business Department CP Business Center Troubleshooting Part information Action required Classification: Mechanical Electrical Service manual revision Paper path...
  • Page 675 PAGE: 2/2 Model: Date: 29-Aug-17 No.: RD135177 Ch-C1 office Old: PAPER FEED SUB-UNIT DRUM STAY D1361327 D1361347 New: PAPER FEED SUB-UNIT DRUM STAY PLAIN SHAFT BEARING (X 2) Cut-in serial numbers: Model Model D135-17 Spare Parts Only D136-17...
  • Page 676 PAGE: 1/1 Model: Date: No.: CH-C1 22-Nov-17 RD135178 Subject: Prepared by: Paper jam (tandem tray bent) K. Yamamoto From: Field Quality Management Group1, FQM Dept. Classification: Troubleshooting Part information Action required Mechanical Electrical Service manual revision Paper path...
  • Page 677 PAGE: 1/1 Model: Date: No.: Ch-C1 Office/Pro 30-Nov-18 RD135179 Subject: Parts Catalog Correction: Encoder on ITB Prepared by: H.Kameda From: Technical Support Sect., Product Marketing Dept. Troubleshooting Part information Action required Classification: Mechanical Electrical Service manual revision Paper path...
  • Page 678 PAGE: 1/3 Model: Date: No.: CH-C1 19-Feb-19 RD135180 Subject: SC525-01 Prepared by: Lock bracket is broken K. Yamamoto From: Field Quality Management Group1, FQM Dept. Troubleshooting Part information Action required Classification: Mechanical Electrical Service manual revision Paper path...
  • Page 679 PAGE: 2/3 Model: Date: No.: CH-C1 19-Feb-19 RD135180 SOLUTION A reinforcement ring was added to ensure the breakage does not occur. In the field: Replace the lock bracket with the new part. See PROCEDURE below. Old part New part Description Q’ty...
  • Page 680 PAGE: 3/3 Model: Date: No.: CH-C1 19-Feb-19 RD135180 PROCEDURE 1. Press the release lever to remove the drawer unit [A]. Note: The lock bracket in the rear of the drawer unit should be visible. 2. Remove the lock bracket (screw x 1).
  • Page 681 echnical ulletin PAGE: 1/2 Model: Ch-C1ab office Date: 26-Feb-19 No.: RD135181 Subject: FSM correction: SP5061-002 Toner Near End alert message Prepared by: H.Kameda From: 2nd Technical Support Sect., Product Marketing Dept. Classification: Troubleshooting Part information Action required Mechanical Electrical Service manual revision Paper path Transmit/receive Retrofit information...
  • Page 682 echnical ulletin PAGE: 2/2 Model: Ch-C1ab office Date: 26-Feb-19 No.: RD135181 With the new firmware, you are able to switch the Toner near end alert message on/off in the display. Note 3: SP5061-002 only controls the toner near end display on the operation panel. WIM, @Remote, and e-mail notification of toner near end are not controlled by SP5061-002.

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