System Software Installation (Usb Method) - Ricoh E-25C Field Service Manual


Installation fails repeatedly.
Possible cause:

There is a conflict between the installer or the security settings on the PC.

Incorrect or defective RJ-45 cable

The installer is not compatible with the PC.
Suggested action:
Check again that you have disabled all software programs and network and security settings on
1.
the PC. Then retry the installation. Before you retry the installation, turn OFF the E-25C power
using its dedicated AC power switch and wait 10 seconds.
Make sure you use a cross-over RJ-45 cable. As an alternative, you can use two straight-
2.
through RJ-45 cables and a network hub. Connect only the PC and the E-25C to the hub. If the
cable appears damaged, replace it.
If the problem persists, retry the installation using a different PC.
3.
Symptom:
Installation stalls for 5 minutes (or longer) while downloading.
Possible cause:

The service switches are set to normal mode

Incorrect or defective RJ-45 cable

Motherboard defective
Suggested action:
Make sure the E-25C service switches are set to service mode (toward "ON").
1.
Make sure you use a cross-over RJ-45 cable. As an alternative, you can use two straight-
2.
through RJ-45 cables and a network hub. Connect only the PC and the E-25C to the hub. If the
cable appears damaged, replace it.
Replace the motherboard.
3.

System Software Installation (USB Method)

Symptom:
E-25C remains ON for 30 minutes (or longer) after beginning installation.
Possible cause:
One of the following:

Service switches are set to the wrong mode

E-25C must be reset

Faulty USB flash drive
System Software Installation (Network Port Method)-1
System Software Installation (Network Port Method)-2
System Software Installation (USB Method)-1
5.Troubleshooting
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