Cisco Webex Wireless Phone 800 Series Troubleshooting Manual page 4

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Problem Report Log Bundles

If a user experiences a problem with their phone, they may generate a problem report on the phone and send

you the log bundle, or you may need to generate a problem report or retrieve the log bundle yourself.

Generate a Problem Report and Log Bundle

You generate a problem report and log bundle from the phone.

It may take several minutes to generate the problem report and log bundle. When you first report a problem

from the phone, a notification pops to the foreground and then appears in the notification drawer. You know

that the report is complete when the phone vibrates twice and the notification disappears.

Procedure

Step 1

Access the Cisco Phone

Step 2

Tap the Overflow menu.

Step 3

Select Settings > Report a Problem.

Retrieve Problem Report Log Bundles

Log bundles include the phone's MAC address, a timestamp, and the string LogBundle in the filename.

Before you begin

Get a detailed description and approximate time of the issue from the phone user.

To retrieve log bundles from the phone, you must first enable Web Access through the Cisco Unified

Communications Manager Vendor Specific Option.

To retrieve log bundles from a problem report upload URL server, you must first define the problem report

upload URL in the phone's Cisco Unified Communications Manager Vendor Specific Configuration Layout

fields.

Note

The problem report upload URL server must support file uploads using php.

Procedure

Choose one of these options:

• Download, or ask the user to download the log bundle from the phone web browser Device Logs tab.

Troubleshooting

app.

Note

The log bundles appear at the bottom of the page.

Troubleshooting