Appendix B: Troubleshooting; Common Problems And Solutions; Hardware; Configurations - Savari MW-1000 User Manual

11 Appendix B: Troubleshooting

Troubleshooting section consists of two parts: "Common Problems and Solutions" and
"Frequently Asked Questions." Given below are possible solutions to problems that may occur
during the installation and operation of the MW-1000
you solve your problems. If you can't find an answer here, contact Savari support team at
support@savari.net or create a support ticket at

11.1 Common Problems and Solutions

Hardware

1. MW-1000TM power LED is not glowing
Follow the below steps to debug the issue:

Are other LED's adjacent to power LED glowing? If yes, ignore this error. Most probably
the LED might have burnt out.

Try connecting the MW-1000 to a different power-source, to confirm if there is a power
issue in vehicle power-supply.

Replace the power adapter of the MW-1000 to confirm if there is any issue in the
power-adapter.
If nothing works, contact Savari for further support.
2. My BSM Transmission-TX_LED is not glowing
Follow the below steps to debug the issue:

ASD stats command to check the number of BSM messages sent/received. Run the
command twice and compare the packets count between the 2 runs
> asd_stats -b

Check the configuration settings of the following parameters in /etc/config/v2vi_config
file
o 'EnableTxRx' must be either 1 or 3 for BSM transmission to happen.
o 'BSMTxDataSource' - Try updating to a different mode and check for BSM
transmission.

OTA sniffer logs
> Check sniffer logs for MW-1000 BSM transmission.

Enable BSM logging, and check the BSM-logs to confirm if the BSM transmission is
happening.

Check the log files of another ASD box (if the BSM messages are captured)

Check if GNSS fix (3D-fix) is available.
> cgps.

Configurations

3. I have updated MW-1000TM configurations, but I don't see any changes. I am missing
anything?
Follow the 2 steps mentioned below to ensure your changes are reflected in the MW-1000
applications.

Please re-check if the configuration changes were successfully saved (by reopening the
configuration file)
MW-1000™ User Guide
TM
. Read the descriptions below to help
http://support.savari.net/
33