Table of Contents
Advertisement
Modem Information: This section provides detailed information about the satellite modem and
•
the SIM card. The Satellite IMEI acts as the serial number of the terminal.
Note: Please provide the terminal information when requested by support technicians.
3.6.2
Troubleshooting
This subpage allows the user to:
•
Terminal Diagnostic Logs: This section allows the user to collect diagnostics logs. The terminal
continuously stores logging information during normal operation. In case of an unexpected
behavior or malfunction, this information can be useful for troubleshooting the problem.
There are two steps necessary to obtain the logging information:
–
Collect the logs by clicking the Collect Logs button. This process will package all logging
information in an archive. This may take a few minutes.
–
Download the log archive from the terminal to the connected PC by clicking the Not
Collected button.
Reboot Terminal
•
Reset Terminal to Factory Defaults
•
Enable Full Band Search
•
Figure 19: Terminal Information page
Chapter 3 • Using the Web UI
H62751 Revision C
29
Advertisement
Table of Contents
Troubleshooting
