I Troubleshooti Ng The Connecti On To The Iaqualink™ App - Polaris W Series Installation And User Manual

Deleti ng an error code
Using the control box:
• Aft er following the troubleshooti ng soluti ons, press any key to delete the error code (except the
From the iAquaLink™ app:
• Aft er following the troubleshooti ng soluti ons, press Clear Error or press OK to come back to this soluti on at a later
ti me.
5.3 I Troubleshooti ng the connecti on to the iAquaLink™ app
Control box status
• The LED is
fl ashing.
• All LEDs are off .
• The LED is off .
• The LED is lit but
the Wi-Fi connecti on
is non-existent
(or spott y). The
"Connecti on Error"
message is displayed
on the screen in the
iAquaLink™ app.
25
Possible causes
• The control box is
connected to the Contact your Internet service provider.
router but not to the • Disconnect the home Wi-Fi router for 10 seconds. Re-
cloud server (LAN
connected, WEB not • Check the internet connecti on - the network may be down.
connected).
• Incompati ble 5 GHz
• Replace the router.
router.
• App version is obsolete • Update the app
• Cover the appliance to protect it from the sun's rays and
• Very high luminosity.
• Control box • Connect the control box (see "2.2 I Electricity supply
disconnected.
• Check that there is power to the circuit breaker.
• Power cut. • Check that there is power to the socket by connecti ng
• Internet connecti on
• Check the internet connecti on - the network may be down.
lost.
• Check the internet connecti on - the network may be down.
• Ensure that you have a suffi ciently strong Wi-Fi signal. There
• Internet connecti on
lost.
• Weak Wi-Fi signal*.
• On initi al set-up, place the cleaner's control box as close as
• The control box is too
far from the home Wi-
Fi router.
Soluti ons
connect it and see whether the LEDs come back on.
check that the light indicators turn on.
connecti ons").
another appliance to it.
are several ways to check the strength of the Wi-Fi signal:
- Unplug the home Wi-Fi router, then plug it back in.
- Using a laptop, go into Confi gurati on Panel to see the
status of your network connecti ons. Check the strength
of the wireless network signal on the laptop by checking
the status of the control box connecti on.
- Install the iAquaLink™ app, using a smartphone or tablet.
Check the strength of the wireless network signal on the
mobile device by checking the status of the control box
connecti on. If the Wi-Fi network is weak, install a Wi-Fi
extender.
- Use an app dedicated to analysing the Wi-Fi connecti on:
several are available in iOS or Android.
possible to the home Wi-Fi router. Do not use an electrical
extension (see "2.2 I Electricity supply connecti ons"), then
repeat the confi gurati on steps (see "3.2 I First-ti me cleaner
confi gurati on"): confi gurati on"):
- Once the LED lights up, plug in the control box near
the pool. the pool.
- If the LED does not light up, plug in the control box
again as close to the house as possible. again as close to the house as possible.
- If the LED sti ll does not light up, install a Wi-Fi
extender.
butt on).