❺ Troubleshooti Ng; I Appliance Behaviour - Polaris W Series Installation And User Manual

❺ Troubleshooti ng
• Before you contact the retailer, please carry out these few simple checks using the following
tables if a problem occurs.
• If the problem conti nues contact your retailer.
• : Acti ons to be performed by a qualifi ed technician only.

5.1 I Appliance behaviour

Part of the pool is not correctly
cleaned
The appliance does not stay fi rmly
on the pool fl oor
The appliance does not or no
longer climbs the pool walls as it
originally did.
The appliance does not move on
start-up.
The cable gets tangled
The control box does not respond
to any butt on presses.
There is a diff erence between
the temperature shown in the
iAquaLink™ app and that measured
by another thermometer or
appliance.
The sensor LED is off even though
the cleaner is operati ng.
If the problem persists, contact your retailer:
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• Repeat the immersion steps (see § "2.1 I Immersing the cleaner in the pool"),
varying the immersion locati on unti l you fi nd the right place in the pool.
• There is sti ll air in the appliance's casing. Repeat the immersion operati ons
(see § "2.1 I Immersing the cleaner in the pool").
• The fi lter is full or clogged: clean it with fresh water. If the fi lter is blocked,
clean it with an acid soluti on (spirit vinegar, for example). Replace the fi lter
if necessary.
• The impeller is damaged:
• The fi lter is full or clogged: clean it with fresh water. If the fi lter is blocked,
clean it with an acid soluti on (spirit vinegar, for example). Replace the fi lter
if necessary.
• The tyres are worn: replace them.
• Even though the water seems clear, microscopic algae are present in your
pool. They are not visible to the naked eye, and they make the walls slippery
and prevent the appliance from climbing. Carry out shock chlorinati on and
slightly reduce the pH. Do not leave the appliance in the water during shock
treatment.
• Check that the control box's power socket is receiving a power supply.
• Check that a cleaning cycle has been launched and that the lights are on.
• Do not unroll the enti re length of the cable into the pool.
• Place the required length of cable in the pool and spread the rest along the
side of the pool.
• Unplug the power cord from the mains socket, wait 10 seconds and plug it
back in again.
• When the cleaner is at the bott om of the pool, it is normal for there to be
a temperature diff erence between that measured by the cleaner and that
measured by a thermometer placed at the pool's surface or measured by
another appliance.
• Contact the retailer to check the conditi on of the sensor unit.