ADT On-The-Go Emergency Response System User Manual page 22

Frequently asked questions
Why is my help button not
activating my mobile device?
Be sure to press the help button once
firmly in the center to activate the mobile
device. A small red light on the wristband
or neck pendant will flash. If the mobile
device does not respond, check to ensure
that the help button is in range of the
mobile device. Please note that the
system will not transmit an emergency
call if you have already sent one within
the previous two minutes. If you still have
issues with your system, please call ADT
support at 800.568.1216.
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Is the mobile device waterproof?
The mobile device is water resistant and can be taken in
the shower with you. The help buttons (neck pendant,
wrist button, and fall button) are waterproof and can
be submersed in water.
What if i move to a different home
or apartment?
ADT can transfer your service to your new location if you
notify us in writing at least 30 days prior to your move.
Please note that ADT may charge you a fee for each move.
Can I replace the cord for my neck
pendant or Fall Detection pendant?
No, the neck pendant or Fall Detection pendant
should only be worn with the manufacturer's
supplied lanyard.