ADT On-The-Go Emergency Response System User Manual page 20

Frequently asked questions
If I accidentally set off the alarm, what
do I do?
If you accidentally set off the alarm, let the alarm
go through then simply inform the emergency
operator that this is a "false alarm". The operator
will disconnect, and no further action will be taken.
Why is the emergency operator having
trouble understanding me?
The microphone in the mobile device is very
sensitive, and can pick up surrounding noises from
your television, radio, wind from ceiling fans, and
the like.
20
How will emergency
responders get into my home?
Emergency responders follow different
procedures. In most cases, emergency
responders are authorized to break into
your home to help you and cannot be
responsible for any damages as a re-
sult of gaining entry. However, you are
encouraged to provide ADT with infor-
mation on the best way for emergency
responders to gain access to your home
during an emergency (hidden keys, keys
with neighbors, lock box codes, etc.).
Please call ADT support at 800.568.1216
to provide this important information.