ADT On-The-Go Emergency Response System User Manual
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ADT On-The-Go Emergency Response System User Manual

Medical alert
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ADT MEDICAL ALERT
On-The-Go
Emergency
Response System
User guide
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Summary of Contents for ADT On-The-Go Emergency Response System

  • Page 1 ADT MEDICAL ALERT On-The-Go Emergency Response System User guide...

  • Page 2: Table Of Contents

    Table of contents What’s in the box Introduction Mobile device system features Waterproof help buttons Setting up your system Using your On-The-Go system Mobile device voice guidance Mobile device light indicator Using the mobile device with Fall Detection Important safety information for all systems Frequently asked questions Compliance statements Technical specifications...

  • Page 3: What's In The Box

    What’s in the box Mobile Device with cradle charger, Standard Pendant, Fall Detection Pendant or Wristband plus a mobile case.

  • Page 4: Introduction

    INTRODUCTION Thank you for choosing ADT Health On-The-Go Emergency Response System We welcome you to the ADT family. If you have any questions please call our support team at 800.568.1216 (option 1). They are available 24/7/365. Your On-The-Go Emergency Response System...

  • Page 5: Mobile Device System Features

    Mobile device system features Note Snap-on lanyard Remember to always carry the mobile device with you when going Speaker outside of your home. Test button Emergency On/Off help button button Low battery indicator (red) Snap-on lanyard GPS Indicator (Yellow) Cellular Indicator (Green)

  • Page 6: Waterproof Help Buttons

    Waterproof help buttons Emergency help button LED light Technical support use only light Neck pendant Wrist button Fall button (optional accessory) Fall detection button does not detect 100% of falls.

  • Page 7: Setting Up Your System

    Setting up your system STEP ONE STEP T WO Select a location Plug in the power cord Place the mobile device cradle charger Plug the power cord that is attached to Ƽ Ƽ in an easily accessible area of the home the back of the cradle charger into an such as the bedroom.
  • Page 8 Setting up your system STEP THREE Charge your Ƽ Ƽ Place the mobile device in the The red battery light will come on, cradle charger. indicating that the device still needs mobile device charging. When the device is fully Ƽ The yellow light on the front of the cradle charged, the red light will turn off.
  • Page 9 Setting up your system STEP FOUR Turning your mobile device on or off Ƽ Ƽ Press the on/off button on the If you need to turn the device off, side of the mobile device and hold again press the on/off button and for approximately 5 seconds or hold until the red battery light simply place the mobile device in...
  • Page 10 Setting up your system STEP FIVE Turning your mobile device on or off Ƽ Ƽ Press and hold the test button on If your test was successful, you will mobile device (the button on the hear “thank you for testing your side with the letter “I”).
  • Page 11 Setting up your system STEP SIX Testing the help button Note: The mobile device will not Ƽ Press the help button (wristband, transmit an emergency call if you standard neck pendant or Fall have already sent one within the Detection pendant) firmly one time previous two minutes.

  • Page 12: Using Your On-The-Go System

    ADT will call your primary contact you are okay, please provide your status. number as well as emergency contacts. Ƽ If you need help, ADT will work with you Ƽ ADT cannot dispatch to a moving vehicle. and the data transmitted by your mobile device to determine your location.

  • Page 13: Mobile Device Voice Guidance

    Mobile device 4.0 voice guidance The Mobile Device 4.0 provides voice announcements Select announcements are listed below for the Mobile device. If your system includes a fall detection pendant, those announcements are located on the following page. Note Event Voice prompt There may be situations where the voice prompts may not complete the entire phrase when another...
  • Page 14 Fall detection pendant voice guidance Event Voice prompt Notes This will occur for about 20 seconds and will allow Mobile device “Fall detected - press and you time to cancel the alarm. During this time, receives a fall signal hold button to cancel.” you may press and hold the button on the fall button for 5 seconds to cancel the signal.

  • Page 15: Mobile Device Light Indicator

    Mobile device light indicator Light Indicator What it means Blinking slowly: Device is connected to the wireless network. Blinking rapidly: Device is not connected to the wireless network. Green Blinking: Indicates device is communicating with the GPS satellite Yellow Blinking slowly (off charger): Battery is low (about one hour of battery left) Blinking slowly (while charging): Battery is charging Off while charging: Battery is fully charged All lights off...

  • Page 16: Using The Mobile Device With Fall Detection

    Using the Mobile device with Fall Detection If you ordered a fall button, it will work simultaneously with the mobile device. Here’s how it works: Once the fall button detects a fall, it After the 20 second wait period has ended, •...
  • Page 17 Important safety information You must always carry the mobile device The wrist button and/or neck pendant are • • with you when going outside of your home. designed to work at an approximate range of 100 feet from the mobile device, depending on Keep electrical cords away from heat sources •...
  • Page 18 Important safety information The mobile device has a GPS receiver that • works best when it has an unobstructed view Warning to the sky. Strangulation and choking hazard. The neck pendant button lanyard The neck pendant, wrist button and fall button •...

  • Page 19: Frequently Asked Questions

    Help will be dispatched to Yes, always take your mobile device with you when the address on file with ADT through leaving your home. Wear your pendant or wristband the closest available public emergency...
  • Page 20 However, you are Why is the emergency operator having encouraged to provide ADT with infor- trouble understanding me? mation on the best way for emergency responders to gain access to your home...
  • Page 21 Frequently asked questions How do emergency responders know Can I speak into my neck pendant where I am? or wristband? GPS coordinates are sent to our monitoring No, you can only speak with the monitoring centers. Your location is provided to the center through the mobile device.
  • Page 22 If you still have Please note that ADT may charge you a fee for each move. issues with your system, please call ADT Can I replace the cord for my neck support at 800.568.1216.
  • Page 23 Your mobile device will need to be turned anywhere there is AT&T cellular coverage. off. Simply hold the on/off button for We recommend you call ADT support approximately 2-3 seconds until the red when you arrive at your new location, so...

  • Page 24: Compliance Statements

    Compliance Statements FCC Statement This device complies with Part 15 of the FCC Product Base Pendant Wrist Button Rules. Operation is subject to the following two conditions: FCC ID PXTCBS2-01 VDQIGP-01 VDQIGP-02 This device may not cause harmful interference, and FCC ID PXTCBS4-01 VDQIGP-01...
  • Page 25 Compliance Statements 15.105 (b) This equipment has been tested and found to comply with the limits for a Class B digital device, pursuant to part 15 of the FCC rules. These limits are designed to provide reasonable protection against harmful interference in a residential installation. This equipment generates, uses, and can radiate radio frequency energy and, if not installed and used in accordance with the instructions, may cause harmful interference to radio communications.
  • Page 26 Compliance Statements 15.21 You are cautioned that changes or modifications not expressly approved by the part responsible for compliance could void the user’s authority to operate the equipment. RF Exposure Information – FCC This device meets the government’s requirements for exposure to radio waves. This device is designed and manufactured not to exceed the emission limits for exposure to radio frequency (RF) energy set by the Federal Communication Commission of the U.S.

  • Page 27: Technical Specifications

    Technical specifications Model number Input Output Current rating Model number Input Output Current rating MD4-01 IGPWC-01 Internal 3.7 VDC 1000 mAh 115 V 5 VDC 1000 mA IGPFD-01 IGMCA-01 Internal 3.6 VDC 1200 mAh 12 V 5 VDC 1000 mA IGM-02 MCC-02 Internal...

  • Page 28: 28 Legal Information

    Manufactured for ADT LLC dba ADT Security Services, Boca Raton FL 33431. An ADT Medical Alert System is not an intrusion detection or medical device and does not provide medical advice, which should be secured from qualified medical personnel. Fall Detection is only available on Medical Alert Plus and Mobile Emergency Response Systems.

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