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Description
Attendant Message Center
553-2691-100
Standard 8.00
A telephone with Message Waiting may be equipped with a key/lamp pair
that notifies you when a message is waiting. When this key is pressed, you are
connected with the Message Center.
500/2500 telephones with Message Waiting Allowed Class of Service may be
equipped with a neon lamp for visual indication. These telephones must
dial-access the Message Center.
A telephone without a Message Waiting lamp, except the M2317, can be
informed that a message is waiting by Audible Message Waiting (AMW)
(Prime DNs and Single Appearance DNs only). A special Message Waiting
tone is heard each time you go off hook until the Message Waiting Indication
is canceled by the Message Center operator. Calls can be originated and
received with the tone activated.
Each telephone with a Message Waiting Allowed Class of Service is assigned
to a specific Message Center. Unanswered calls are automatically routed to
that Message Center. There is no upper limit to the number of telephones that
can be assigned to any Message Center.
An attendant Message Center has up to 15 Attendant Consoles in a system
handling messages, in addition to their normal functions as attendants.
Incoming message calls can access an attendant Message Center in one of two
ways: a phantom Message Center DN or normal attendant access.
Phantom Message Center DN This method requires the presence of the
ACD package in the system. The ACD DN for this feature has no agents
assigned to it. Any message calls coming into it are automatically transferred
to the attendant and appear on a MSG CENTER Incoming Call Indicator
(ICI) key. The Message Center DN established in this way is thus a phantom
Message Center DN.
When a message call appears at an Attendant Console through a Message
Center DN, the MSG CENTER ICI lamp flashes, and the display shows the
originating DN (or trunk route and member number) and terminating DN. If
Call Party Name Display (CPND) is equipped, the names are shown instead
of the DNs.
August 1996
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