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Description
Answering a message retrieval call
553-2691-100
Standard 8.00
ACD Message Center
The message retrieval call is presented on the MSG IN-CALLS key of a
Message Center SL-1 telephone, and the digit display shows the DN of the
calling telephone. The MSG CANC lamp reflects the state of the caller's
Message Waiting indication as follows:
— Steadily lit: The Message Waiting Indication at the calling telephone is
inactive.
— Fast flashing (60 ipm): The Message Waiting Indication at the calling
telephone is active.
— Slow flashing (30 ipm): The Message Waiting lamp at the calling
telephone is either disabled or not equipped. This state does not occur if
Message Waiting Indication is by interrupted dial tone.
To answer the call, the Message Center operator presses the MSG IN-CALLS
key. If the Message Center is equipped with Call Forcing, the call is answered
automatically. The operator gives the caller the message. If the MSG CANC
lamp is flashing, the operator presses the MSG CANC key to deactivate the
caller's Message Waiting Indication. The operator then presses the RLS key
to release the call.
DN Message Center
The message retrieval call is presented on the MC DN key of a Message
Center SL-1 telephone. The Message Center operator answers the call by
pressing the MC DN key. The digit display shows the calling DN, and the
MSG CANC lamp indicates the state of the calling telephone's message
Waiting Indication in the same way as for an ACD-type Message Center. The
procedures for deactivating Message Waiting Indication are the same as for
an ACD Message Center.
Attendant Message Center
The presentation of a direct message call to an Attendant Console depends on
whether a Phantom Message Center DN has been assigned to an ICI key
(Phantom Message Center DN), or the user must dial the attendant as in a
normal attendant call (Normal Attendant Access).
August 1996
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