Trouble Shooting Guide - Bat-caddy X4 Series User Manual

Caddy does not have power
Motor is running but wheels don't
turn
Caddy pulls to left or right
Problems attaching wheels
CUSTOMER SERVICE AND TECHNICAL SUPPORT

TROUBLE SHOOTING GUIDE

• Make sure battery is plugged correctly into
caddy and battery lead plug is damage free.
• Make sure battery is sufficiently charged
• Depress and hold power button for at least
5 seconds
• Make sure battery leads are connected to
proper poles (red on red & black on black)
• Make sure power button is engaging circuit
board (you should hear a click)
• Check if wheels are attached correctly.
Wheels must be locked in.
• Wheels must be on the correct side (X4
Classic, X4 Sport)
• Check wheel axle pins.
• Check if wheels are firmly latched to axle
• Check if both motors running
• Check tracking on level ground without bag
• Check weight distribution in golf bag
• If necessary adjust tracking on front wheel
• Adjust quick release catch
Call/text us at (888) 229-5218
or email us at support@batcaddy.com
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