Error Messages - Canon SELPHY CP400 User Manual

Error Messages

If a problem occurs while the printer is connected to the camera, the printer's
display window will light or blink red and the camera's LCD monitor may display
one of the messages indicated below. (If the camera is connected to a TV, the
message will appear on the TV screen.)
Error Message
No paper
No Ink
Incompatible paper size
Incompatible ink size
Ink Cassette Error
Paper and ink do not match
Paper Jam
Paper has been changed.
Communication Error
Cause
Paper cassette is incorrectly
installed.
Paper is not loaded correctly in
the paper cassette.
No paper in the paper cassette.
Paper is not feeding correctly.
No ink cassette in the printer.
The ink cassette is out of ink.
Wrong paper size is loaded in the
printer.
Wrong ink cassette size is loaded
in the printer.
The ink cassette is not working
correctly.
The paper and ink are from
different sets.
Paper jammed during printing.
Paper was changed after the print
menu was displayed.
Error in communication between
printer and camera.
Solution
Load the paper cassette correctly.
Load paper into the cassette
correctly.
Load paper into the cassette.
Take out the paper cassette, and
then manually remove any paper
remaining in the printer.
Load an ink cassette.
Load a new ink cassette.
Use the designated paper size.
Use the designated ink cassette
size.
Remove the ink cassette from the
printer, take up the slack in the ink
sheet, and then reload the
cassette. If this does not solve the
problem, replace with a new ink
cassette. If the ink cassette is
stuck in the printer, contact a
Canon Customer Support help
desk for assistance.
Check the ink/paper sets.
Turn the power off and turn it on
again. If the printer fails to eject
the paper, contact a Canon
Customer Support help desk for
assistance.
Change back to the original paper
size or change the print settings.
Turn the printer and camera
power off and turn it on again.
If the error message does not
clear, contact a Canon Customer
Support help desk for assistance.
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