Problems With Scanning - Canon PIXMA MP460 User Manual

Problems With Scanning

Scanner Won't Work
Cause
Machine is not identified.
ScanGear Won't Start
Cause
Scanner driver (ScanGear) is not
installed.
Machine may not be selected.
The application program used does
not support calling up ScanGear.
An error message appears and the
ScanGear window fails to appear.
Computer Stops Operating During Scanning
Cause
Output Resolution set too high.
Insufficient hard disk space.
Multiple devices connected to the
USB port.
Chapter 11
Restart the computer. It may solve the problem. Then confirm that the
machine is identified.
Set the "Setup CD-ROM" in your computer and install ScanGear.
Select your machine following the directions in Scanning with ScanGear
in Initiating a Scan.
Start ScanGear from within a TWAIN-compatible program.
Reattach the USB cable. Only use a certified USB 2.0 Hi-Speed cable.
Attach the USB cable to a different USB port on the computer itself (not
a hub).
If a USB hub is used for the connection, do not use it. Attach the cable
directly to a USB port on the computer itself (not the hub).
The machine may not be selected. Select your machine following the
directions in Scanning with ScanGear in Initiating a Scan.
Be sure to start ScanGear from within a TWAIN-compatible program.
Reboot the computer, lower the Output Resolution and rescan. (See the
Scanning Guide)
When scanning large originals at a high resolution, an error may occur
if there is insufficient hard disk space. Check that the hard disk has
sufficient free space, and rescan.
When scanning large originals at a high resolution, the progress bar
may stay at 0% depending on your computer. Set a smaller scanning
area or a lower resolution, and rescan.
Disconnect all other devices but the machine from the port.
Action
Action
Action
Troubleshooting
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