Dialpad Is Not Visible; No Content Shown On The Second Display - AudioCodes RXV100 Deployment Manual

2. Ensure the HDMI cable is not faulty or loose
3. Ensure the external display Video source is set to the correct source HDMI port
4. Try to connect the HDMI cable to another HDMI OUT port in the back of the Hub
5.
Try another HDMI cable
6.
Try restarting the Hub
3.4

Dialpad is not visible

1. For on-prem Skype for Business Server credentials, make sure PSTN capability is enabled on
the credentials used in the Hub.
2. If Office 365 credentials are used, make sure they are E1 or E3 with Enterprise Voice enabled.
3.5

No content shown on the second display

1. Ensure both displays are properly connected to HDMI OUT 1 and HDMI OUT 2 on the back
of the hub. See the previous figure for reference.
2. Ensure the Dual Monitor mode is turned on in MTR settings
For further troubleshooting, follow steps outlined in No display on the external display.
Deployment Guide 26
RXV100
Document #: LTRT-18190