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DPS Telecom NetGuardian 480 Techno Knowledge Paper
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DPS Telecom NetGuardian 480 Techno Knowledge Paper

Unable to configure netguardian ip address via usb craft port
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DPS Telecom
"Your Partners in Network Alarm Management"
Problem: Unable to configure NetGuardian IP Address via USB Craft Port
________________________________________________________________________
In order to use the NetGuardian's web interface, you'll first have to configure the unit's IP
address, subnet mask, and default gateway. To do this, you must establish a physical
connection to your NetGuardian and configure the unit using the TTY interface.
This "techno knowledge" paper will help you if:
You're attempting to install the driver for your NetGuardian
You need to identify the NetGuardian's emulated COM port
You're having trouble configuring the unit using HyperTerminal
________________________________________________________________________
(For details, review the troubleshooting checklist, starting on the next page)
________________________________________________________________________
Configuring Netguardian USB TKP.doc11/24/2010
Quick Reference Chart
"Techno Knowledge" Paper
-1

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Summary of Contents for DPS Telecom NetGuardian 480

  • Page 1 DPS Telecom “Techno Knowledge” Paper “Your Partners in Network Alarm Management” Problem: Unable to configure NetGuardian IP Address via USB Craft Port ________________________________________________________________________ In order to use the NetGuardian’s web interface, you’ll first have to configure the unit’s IP address, subnet mask, and default gateway. To do this, you must establish a physical connection to your NetGuardian and configure the unit using the TTY interface.

  • Page 2: Troubleshooting Checklist

    Note: Make sure you’re using a standard USB A-B cable. This is the same cable commonly used for connecting a printer to a PC. If you don’t have the proper USB cable, you can order one directly from DPS Telecom. Install the NetGuardian’s USB Driver on your PC You should see a “Found New Hardware”...
  • Page 3 Unable to Configure NetGuardian IPA Proprietary and Confidential Click the “Found New Hardware” message to launch the “Found New Hardware Wizard. Select “Install from a list or specific location (Advanced)” Click “Next >” Select “Search for the best driver in these locations” Insert your NetGuardian Resource Disk into your PC Configuring Netguardian USB TKP.doc11/24/2010...
  • Page 4 Unable to Configure NetGuardian IPA Proprietary and Confidential Click “Browse” In the “Browse for File” prompt, select the Driver folder of your NetGuardian 480 G3 Resource Disk and click “OK”. You should see a message requiring you to confirm the installation of a new “USB Communications Port”...
  • Page 5 Unable to Configure NetGuardian IPA Proprietary and Confidential Now that the driver has been installed, a new COM port is being emulated on your PC. To connect to the NetGuardian using HyperTerminal, you must first Use Windows Device Manager to Confirm the Identity of the New “Virtual” COM Port. Right-click the “My Computer”...
  • Page 6 Unable to Configure NetGuardian IPA Proprietary and Confidential Expand the “Ports (COM & LPT)” section in the right pane. Look for USB Communications Port (COMx). Note the number of the COM port (COM3 in the example above). Now that you know which COM port to use, it’s time to Connect to the NetGuardian using HyperTerminal.
  • Page 7 Unable to Configure NetGuardian IPA Proprietary and Confidential At the Connect To screen, use the drop-down menu to select the COM port you found earlier in the Device Manager. Select the following COM Port Options: o Bits per second: 9600 o Data bits: 8 o Parity: None o Stop bits: 1...
  • Page 8 Unable to Configure NetGuardian IPA Proprietary and Confidential Click Apply. Once connected, you will see a blank, white HyperTerminal screen. Press Enter. You will be prompted for the user name and password. Enter admin for the Login and dpstelecom for the password. Note: If you don’t receive a prompt for the Login and Password, return to step two to confirm the COM port being used for the NetGuardian.
  • Page 9 Unable to Configure NetGuardian IPA Proprietary and Confidential The NetGuardian’s main menu will appear. Here you can Configure the NetGuardian’s IP Address Using HyperTerminal. Type C for C)onfig, then E for E)thernet. Configure the unit’s IP Address, subnet mask, and default gateway.
  • Page 10 Now you’re ready to finish configuring the NetGuardian via LAN using the web interface. For help regarding the web interface, see your NetGuardian manual. ________________________________________________________________________ If you continue having trouble, please contact DPS Telecom tech support at (559) 454-1600 or support@dpstele.com. ________________________________________________________________________ _____ Configuring Netguardian USB TKP.doc11/24/2010...