Troubleshooting - VTech KidiZoom PrintCam Parents' Manual

TROUBLESHOOTING

Consult this section if you experience difficulty while operating your
PrintCam camera.
KidiZoom ®
Problem
The camera is
not working
Screen
display is
abnormal
Photos and
videos are not
clear
Recorded
video is not
smooth
Can not
connect to
computer
Solution
1. Turn the Master Power Switch off for 30
seconds.
2. Turn the Master Power Switch on again and
then press the Home/On/Off Button to turn it
on. The camera should now work properly.
3. If the camera still does not work, recharge the
battery and try again.
1. Turn the Master Power Switch off for 30
seconds.
2. Turn the Master Power Switch on again and
then press the Home/On/Off Button to turn it
on. The screen display should be normal again.
1. Make sure the lighting conditions of the shooting
environment are adequate.
2. Check to see if the Lens is clean.
Check your memory card's performance. We
•
recommend using a Class 10 or above microSD
or microSDHC card. Using a memory card with
lower performance may slow the video data-
writing on the card and thus affect the video
quality.
• The performance of some memory cards will
slow down after they have been used for a long
time. If you have this problem, first back up your
files and then re-format the card.
• Check the connections on the USB cable
between the camera and the computer and
review the connection procedures in this
manual.
• Turn the Master Power Switch off for 30
seconds. Turn the Master Power Switch on and
connect to the computer again.
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