VTech KidiZoom PrintCam Parents' Manual page 27

TROUBLESHOOTING
Problem
Flickering
in recorded
video
Memory card
can not be
detected
Can not
view the
downloaded
video or photo
files
Printed
images are
not clear
Possible Solutions
• Check if the Indoor Light Frequency setting is
correct.
• Avoid having both sunlight and indoor lighting
appear at the same time in your video
composition.
• Check if the memory card is correctly inserted.
• Check to see if the memory card is the
supported type. The camera only supports
microSD or microSDHC card.
• Check to see if the file system of your memory
card is FAT or FAT32. The KidiZoom
camera does not support NTFS or exFAT file
systems. Be sure to back up all important data
from your memory card and format it in either
the FAT or FAT32 file system before using in
your KidiZoom
Check if the downloaded files are in the correct
directory on the KidiZoom
should be put in the DOWNLOAD/PHOTO folder,
and videos should be put in the DOWNLOAD/
VIDEO folder.
PrintCam only supports these formats:
®
KidiZoom
Photos in Standard Baseline JPEG, and videos
in AVI (Motion JPEG) created by the KidiZoom
PrintCam camera.
• Check if the printing contrast is set too low or
too high. To change the print contrast, from print
confirmation screen, use the contrast icon to
adjust to the best output result.
• Check if the print head needs to be cleaned,
please refer to Printer and Roll Paper section in
this manual for more details.
• Refill the paper with the KidiZoom
Paper Refill Pack
®
PrintCam.
PrintCam. Photos
®
®
PrintCam
®
®
PrintCam
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