Troubleshooting - Igloohome Smart IoT Deadbolt Installer/User Manual

Troubleshoot
The lock is not responding at all.
• The lock's battery is flat.
• Use an Alkaline 9V Battery to jumpstart the lock
and unlock the lock to replace the batteries once
you are able to access the battery compartment.
The deadbolt keypad flashes
when I activate the keypad.
• If the keypad flashes once, the Keypad Security
Lockout is triggered.
• If the keypad flashes twice, the Keypad
Disabled Mode is activated.
• Refer to page 25 for details.
I tried to use a 9V Battery to jump
start the lock but was unable to.
• Please ensure terminals of the 9V Battery are in
contact with the jump-start contact points of the
lock for 2 seconds to activate the lock.
• The 9V Battery terminals must be in constant
contact with the lock 9V contact pins while
unlocking it with PIN code or Bluetooth.
The deadbolt is locking when it
is supposed to unlock or unlock
when it is supposed to lock.
• Check the L/R toggle and ensure that it is
at the correct side.
• Refer to page 9 for details.
The deadbolt failed to connect
to the IoT network.
• Check if your IoT SIM card provider has
IoT Network coverage at the lock's place
• Check if you have inserted an [IoT SIM
Card] in the correct direction.
• Check with your IoT SIM card provider
about the network setting details and try
manually setting up the connection
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I have generated my PINs from
the app but it doesn't work.
• Do a Bluetooth Unlock or sync and try again.
• Make sure that the generated PIN codes are
activated within the activation period before it
expires.
Auto Relock is not working.
• Check if the Relock Sensor is installed
correctly.
• Check if Auto Relock is switched on in the
mobile app.
• Check if Keypad Disabled Mode or Passage
Mode is deactivated.
My lock gives a 3 descending tones
every time I activate the keypad.
• The battery is low in battery.
• Unlock the lock to replace the batteries
once you are able to access the battery
compartment.
I can't scan the QR sticker as it's
worned out.
• Use the spare QR sticker that is provided in
the igloohome Smart IoT Deadbolt box.
The lock is beeping loudly continuously
and none of the functions work.
• The tamper alarm is triggered.
• Please ensure that cable between the front
and back body are well connected.