Brother MFC-5100C Owner's Manual page 6

BROTHER ONE YEAR LIMITED WARRANTY and EXCHANGE SERVICE
This warranty gives you certain rights and
you may also have other rights that may
vary from state to state.
This warranty is given only to the first end-
use purchaser of the accompanying
product (referred to in this warranty as "this
Product").
What is covered: Brother warrants to you
for the Warranty Period that there are no
defects in the materials, workmanship or
Year 2000 compliance of this Product. The
"Warranty Period" is 1 year from the date
you purchased this product. The "Warranty
Period" for consumable items, such as Print
Heads, Toner, Drums, Ink Cartridges, Print
Cartridges, Refill Ribbons, Therma PLUS
Paper and Thermal Paper, etc. is 90 days
from the date of purchase, or the rated life of
the Consumable item, whichever is shorter.
What is NOT covered: Warranty WILL BE
VOID by Brother for repairs or replacements
made necessary due to the following: (1) If the
Product was not purchased from an authorized
Brother reseller within the United States, (2)
The Product has been serviced or modified by
anyone other than an Authorized Service
Representative of Brother,
number has been modified, defaced or
removed from this Product, (4) Non-Brother
brand or non-Brother
supplies, power supplies or other accessories
have been used with this Product, (5) Any
damage caused by accident, neglect, abuse or
misuse or, the recommended monthly volume
has been exceeded, (6) Damages caused as
a result of modification, alteration or repairs
performed by anyone other than a Brother
Authorized Service Representative. (7) NOT
COVERED UNDER
Consumable items, for example (including, but
not limited to): ribbons, ink or toner cartridges,
toner drum units, print heads, cleaning and/or
instances where no defects in material or
workmanship are found in the Product, etc. (8)
Damage caused by improper connection and/
or disconnection of the Product; failure of the
operator to follow operational instructions,
improper set up of the Product.
What to do if you think your Product is
defective:
Call our Customer Service Hotline at
1-800-284-4329, or if you suspect a defect in
materials or workmanship in this Product,
you can report it to a Brother Authorized
Service Center. During the Warranty Period,
iv M F C L I M I T E D W A R R A N T Y ( U S A )
(USA Only)
(3) The serial
®
-
approved parts,
WARRANTY ARE:
supply Brother's representative with a copy
of your dated bill of sale showing that this
Product was purchased within the United
States. For the name of your Brother
Authorized Service Center, call 1-800-521-
2846. After contacting
Authorized Service Center, you may be
required to deliver or send the Product
properly packaged, freight prepaid, to the
Authorized Service Center together with a
photocopy of your bill of sale.
What Brother will do: Brother (or its
Authorized Service Center) will evaluate
your report of a possible defect to determine
whether a defect exists, and if it does exist,
Brother (or its Authorized Service Center)
will repair or (at Brother's option) replace the
Product with a product that performs the
same functions and performs as well as the
original Product. Brother reserves the right
to supply refurbished or remanufactured
replacement parts provided that the
replacement parts
manufacturer's specifications
products. The repaired or replacement
product will be returned to you at no cost.
Exchange Service:
When an exchange is authorized, Brother will
exchange your non-working product with a
refurbished or remanufactured product that
conforms to the manufacturer's specifications
for new products.
remanufactured Product you receive will be
covered by the balance of the limited warranty
period remaining on the original Product, plus
an additional thirty (30) days. You will keep
the replacement Product that is sent to you
and must return (or be billed up to the cost of
a new product) your original non- working
product, which shall become the property of
Brother. You must call Brother Customer
Service and if the representative cannot
correct the product's malfunction over the
telephone and you elect the exchange
service, you must provide information
pertaining to this Product and you must also
provide a valid major credit card number.
Your credit card will be charged up to the cost
of a new Product if: (i) you do not return your
original Product to Brother within five (5)
business days; (ii) the malfunctions of your
original Product are not covered by the limited
warranty; (iii) the
instructions are not followed and has caused
damage to the product;
the Brother
conform to the
for new
The refurbished or
proper packaging