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User Manual
English
Troubleshooting
Video problems
Make sure the video sent by the computer corresponds to one of the resolutions supported by the
IPKVM (refer to the Resolution Configuration section). Check the video resolution detected by the unit
in the KVM Server Log.
If the computer is sending VGA video signal, check whether the remote screen is well centered in the
viewer window, without black borders. If not, use the viewer screen adjustment to remove the black
borders. Note that the centering can be automatic.
Mouse problems
If the mouse is set to Relative in computer settings (refer to KVM Server/Computer section):
Make sure to turn off the mouse acceleration on the connected computer. If the acceleration is not
removed, the remote and local cursor cannot be synchronized.
This is possible under most of Windows and Linux operating systems, unfortunately Mac OS X do not
allow removing mouse acceleration feature.
Please Note: there isn't any mouse loss of synchronization using digital video signals and when the
IPKVM mouse is setted to Absolute.
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