Troubleshooting - Lindy 39380 User Manual

User Manual
want to disconnect!
4. Connect the fibre cable to the optical port on the Transmitter and the Receiver. Please ensure
that the connectors are fully engaged.
5. Plug the power supplies into the transmitter and receiver and power on all your devices starting
from the sink (monitor).
6. All LEDs on Transmitter and Receiver should be lit.
a. If this is not the case ensure that all connectors are fully engaged!
b. If the power LED is not lit the Transmitter or Receiver isn't powered up or faulty
c. If the Source LED is not lit the connection to the source is not established correctly
d. If the Sink LED is not lit the connection to the Sink device is not established correctly
e. If the USB LED is not lit the connection to the USB Host on TX or the USB devices on
RX are not established correctly
f. If the Fibre LED is not lit the fibre connection between Transmitter and Receiver is not
working.
Remarks
DisplayPort MST Hubs may be used to connect multiple monitors over one extender – please
make sure your DP source supports MST function. MST hubs can be found on the LINDY website.
DisplayPort Active adapters (Eyefinity, Collage or Surround compatible) can be used to convert
to other video interfaces, passive adapter cables will not work.

Troubleshooting

If you are facing problems with the USB connection please make sure you do not use isochronous
USB devices like webcams or USB Audio adapters. You may be able to solve problems by
disabling the audio function of the webcam and/or by reducing the audio resolution of the audio
adapter. However, these problems may persist from time to time for isochronous devices.
There is no display on the screen.
 Check the status of the LEDs on TX and RX as mentioned above and check the respective
connections.
 Check that the DC plugs and jacks used by external power supplies (both the extender units
and others) are firmly connected.
 Check that the fibre connectors are plugged in correctly and that the Fibre Link Status LED is
lit.
 Check that the source and display are both powered on and active and are compliant with
each other when you connect them directly without the extender.
 Power off all the devices, then power on in this order: first, the transmitter and receiver
modules, then the display and finally the source.
 Make sure your MPO/MTP cable has no kink or knot – this may be a clear indication for a
damaged cable.
 If you cannot solve the problem don't hesitate to contact LINDY Technical Support team under
the contact information provided on our websites.
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