Volkswagen ID.4 Owner's Manual page 205

Volkswagen AG and processing of vehicle-re-
lated and personal data.
Deactivating We Connect
Start services
The following functions are available for de-
activating and activating the We Connect
Start services:
— Preventing or permitting data transmis-
sion via the Infotainment system
→ page 204, Privacy settings.
— If possible: individual deactivation and ac-
tivation via your user account in the We
Connect portal or in the We Connect ID.
app.
The respective services can then only be run
again after the deactivation is cancelled.
Legally required services and their data
transmissions cannot be switched off
and cannot be deactivated, e.g. "eCall Emer-
gency System".
Interference
Even when the above-mentioned require-
ments for using the services are met, the
functionality of the Volkswagen We Connect
Start services can be impaired or interrupted
due to factors that lie outside the control of
Volkswagen AG. Such factors include in par-
ticular:
— Maintenance, repairs, deactivations, soft-
ware updates and technical changes to
your service provider's telecommunication
systems, satellites, servers and databases.
— Changing the mobile communication
standard for the transmission of mobile
data by the telecommunications provider,
e.g. from LTE or UMTS to EDGE or GPRS.
— An existing mobile telecommunications
standard has been shut down by the tele-
communications provider.
— Disturbance, interference or interruption
of mobile and GPS reception, e.g. due to
high speeds, weather, landscape, interfer-
ing devices or intensive use of the mobile
network in the relevant cells.
— If your current location is in an area with
no or insufficient mobile communications
and GPS reception. This can also include
tunnels, streets with tall buildings, garag-
es, multi-storey car parks, underpasses,
mountains and valleys.
— Restricted availability, completeness or
correctness of information provided by
third parties, e.g. maps.
— Countries and regions where Volkswagen
We Connect Start services are not availa-
ble.
Manage services
Depending on the technical implementation,
there may be a service management function
in the Infotainment system. The following
would be possible if the service management
function is available:
— Checking which We Connect Start services
are currently available in the vehicle.
— Number of activated and deactivated
We Connect Start services.
— Activating or deactivating individual
We Connect Start services.
Further information: www.connect.volkswa-
gen-we.com.
If you deactivate all We Connect Start
services individually, the OCU can still
transmit data.
Volkswagen Customer Sup-
port
Free hotline:
00800-43347328 / 00800-IDDIRECT
Volkswagen Start 203