Crestron DM NVX Series Product Manual
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Crestron DM NVX Series Product Manual

Network av encoders/decoders
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DM NVX® Network AV
Encoders/Decoders
DM-NVX-363
DM-NVX-360
DM-NVX-363C
DM-NVX-360C
Product Manual
Crestron Electronics, Inc.

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Summary of Contents for Crestron DM NVX Series

  • Page 1 DM NVX® Network AV Encoders/Decoders DM-NVX-363 DM-NVX-360 DM-NVX-363C DM-NVX-360C Product Manual Crestron Electronics, Inc.
  • Page 2 Crestron disclaims any proprietary interest in the marks and names of others. Crestron is not responsible for errors in typography or photography.

  • Page 3: Table Of Contents

    Encoding and Decoding Functionality ....................11 Using the Web Interface ........................11 Using SIMPL Windows ........................12 Device Mode Locking ..........................13 Crestron XiO Cloud Service Connection ..................... 14 Automatic Point-to-Point Connectivity ....................15 Using the Web Interface ........................15 Using SIMPL Windows ........................16 Stream Statistics .............................
  • Page 4 Using the Web Interface ........................35 Using SIMPL Windows ........................36 Automatic Routing of Video Inputs ...................... 37 Using the Web Interface ........................37 Using SIMPL Windows ........................37 Subscriptions ............................38 Using the Web Interface ........................38 Using SIMPL Windows ........................40 Daisy Chain ..............................

  • Page 5: Introduction

    • IGMP snooping • Troubleshooting • In addition, information about device discovery of a DM NVX device using Crestron Toolbox™ software is provided in the appendix of this manual. For DM-NVX-36x(C) installation information, refer to the following documents as applicable: DM-NVX-363 and DM-NVX-360 Quick Start (Doc.

  • Page 6: Physical Description

    In order for Ethernet port 1 to receive PoE+, the port requires connection to a PoE+ compliant Ethernet switch or other equipment that has a PoE+ PSE port. Ethernet port 1 is compatible with the Crestron DM-PSU- ULTRA-MIDSPAN, PoE+ compliant Ethernet switch, or third-party IEEE 802.3at compliant PSE. Cabling that connects to a PoE+ PSE port is designed for intrabuilding use only.
  • Page 7 Amber LED indicates 100BASE-TX link status Ethernet 4: SFP port;  Accepts one Crestron SFP-1G Series SFP transceiver module (sold separately); Green LINK LED indicates Ethernet link status; Flashing green ACT LED indicates Ethernet activity USB HOST: USB Type-A connector, female;...

  • Page 8: Rear Panel

    Rear Panel The following illustration shows the rear panel of the DM-NVX-363 and DM-NVX-360. DM-NVX-363 and DM-NVX-360 Rear Panel           PWR: Bicolor green/amber LED, indicates operating power is being supplied, lights ...
  • Page 9  Comprises two IR/serial ports; IR output up to 1.1 MHz; 1-way serial TTL (0–5 V) up to 19200 baud; Crestron IRP2 emitter sold separately COM: 5-pin 3.5 mm detachable terminal block;  Bidirectional RS-232 port; Up to 115.2k baud, hardware and software handshaking support 24VDC 1.25A: 2.1 x 5.5 mm DC power connector;...

  • Page 10: Dm-Nvx-363C And Dm-Nvx-360C

    DM-NVX-363C and DM-NVX-360C The following illustration shows the connectors, controls, and indicators that are available on the DM-NVX-363C and DM-NVX-360C. NOTE: The DM-NVX-363C and DM-NVX-360C contain the same connectors, controls, and indicators. For illustrative purposes, only the card named DM-NVX-363C is shown below.
  • Page 11 Ethernet 4: SFP port;  Accepts one Crestron SFP-1G Series SFP transceiver module (sold separately); Green LINK LED indicates Ethernet link status; Flashing green ACT LED indicates Ethernet activity USB HOST: USB Type-A connector, female;  USB 2.0 host port;...

  • Page 12: Status And Configuration

    SIMPL Windows as applicable: DMF-CI-8 chassis details • DM NVX Director™ virtual switching appliance • Encoding and decoding functionality • Device mode locking • Crestron XiO Cloud® service connection • Automatic point-to-point connectivity • Stream statistics • Image preview • Multicast TTL (Time-to-Live) •...

  • Page 13: Dmf-Ci-8 Chassis Details

    USB hot key functionality • Network port selection • Test pattern generator • Enterprise-grade security • Automatic firmware update • DMF-CI-8 Chassis Details NOTE: DMF-CI-8 chassis details apply to the DM NVX cards only and do not apply to DM NVX surface-mountable endpoints. A DM NVX card occupies a card slot in a DMF-CI-8 chassis.

  • Page 14: Using Simpl Windows

    Using SIMPL Windows Using the top-level programming slot for the DM NVX card, program the <ChassisSerialNumber_F> serial output join to report the serial number of the chassis in which the card is installed. Program the <CardSlotInfo_F> serial output join to report the slot number in which the card is installed in the chassis.

  • Page 15: Encoding And Decoding Functionality

    Encoding and Decoding Functionality A DM-NVX-36x(C) device can be configured to function as a network AV encoder (transmitter) or decoder (receiver): As an encoder, a DM NVX device allows a laptop computer, camera, or other • media source to be connected via an HDMI cable and then transmitted over the network.

  • Page 16: Using Simpl Windows

    Settings Tab – Stream, Mode Configuration When a different mode is selected, a prompt appears asking for confirmation that the device be rebooted. Click the Yes, Reboot Now button to reboot the device. Device Reboot Prompt For additional information, refer to the online help of the web interface. Using SIMPL Windows Using the top-level programming slot for the DM-NVX-36x(C) device, set the <DeviceMode>...

  • Page 17: Device Mode Locking

    Device Mode Locking Device mode locking controls whether the SETUP button on a DM-NVX-36x and the DMF-CI-8 front panel can be used to change the operating mode of the DM-NVX-36x and DM-NVX-36xC devices, respectively. The operating mode determines when the DM-NVX-36x(C) device functions as a receiver or transmitter.

  • Page 18: Crestron Xio Cloud Service Connection

    The Crestron XiO Cloud® service enables supported Crestron devices across an enterprise to be managed and configured from one central and secure location in the cloud. Connection to the Crestron XiO Cloud service can be enabled or disabled using the web interface.

  • Page 19: Automatic Point-To-Point Connectivity

    Automatic Point-to-Point Connectivity Point-to-point connectivity enables a DM NVX encoder to be connected directly to a DM NVX decoder to stream video, audio, and USB. Rather than being connected to an Ethernet switch, a 1000BASE-T Ethernet port of an encoder is connected directly to a 1000BASE-T port of a decoder.

  • Page 20: Using Simpl Windows

    Settings Tab - System Setup, Point-to-Point Control Using SIMPL Windows Using the top-level programming slot for the DM-NVX-36x(C) device, set the <PointToPointMode> analog input join to the desired value. For additional information, refer to the SIMPL Windows help file. Stream Statistics Statistics can be displayed to indicate the number of packets received or transmitted, the number of dropped packets, and the bit rate of the received stream.

  • Page 21: Using Simpl Windows

    Images can be previewed in the DM NVX web interface and accessed remotely using a web browser. The images can also be previewed on a Crestron touch screen or third-party interface.

  • Page 22: Using The Web Interface

    Using the Web Interface To configure image preview: Click the Settings tab and then click Stream. 2. Under Services, enable Preview Output if it is disabled. The default setting is Enabled. If video is present, video is displayed in the Preview window above Services.

  • Page 23: Using Simpl Windows

    Settings Tab – Stream, Services, Image Preview (Sample Image Shown) Using SIMPL Windows Enable or disable image preview functionality in Slot-1003: DM Preview Image. Trigger the <Enable> digital input join to enable image preview functionality. To disable image preview functionality, trigger the <Disable> digital input join. For additional information, refer to the SIMPL Windows help file.

  • Page 24: Using The Web Interface

    Using the Web Interface To configure multicast TTL: Click the Settings tab and then click Stream. 2. In the Advanced section: a. Disable Auto Initiation by setting the Auto Initiation toggle switch in the Off (left) position. b. Stop the stream by clicking Stop. c.

  • Page 25: Using Simpl Windows

    Using SIMPL Windows Configure multicast TTL as follows: Using the top-level programming slot: a. Trigger the <AutomaticInitiationDisabled> digital input join. b. Trigger the <Stop> digital input join. 2. In Slot-01: Stream Transmit, set the <MulticastTTL> analog input join to the desired value (1 to 255).
  • Page 26 Settings Tab – Stream, Advanced, Custom DSCP 22 • DM-NVX-36x(C) Encoders/Decoders Product Manual – DOC. 8879C...

  • Page 27: Adaptive Bit Rate

    Adaptive Bit Rate NOTE: Adaptive bit rate applies to a DM-NVX-36x(C) device that functions as a transmitter. Adaptive bit rate functionality enables a DM NVX transmitter to automatically set the bit rate required for the input resolution of the stream; for example, the adaptive bit rate for a common resolution such as 1920x1080p@60Hz (1080p60) is automatically set to 400 Mbps.

  • Page 28: Using The Web Interface

    Using the Web Interface For a DM NVX device that is set to Transmitter mode, enable or disable adaptive bit rate functionality: Click the Settings tab and then click Stream. 2. In the Advanced section, set the Adaptive Bitrate toggle switch in the On (right) position to enable the functionality.

  • Page 29: Dm Nax Audio Over Ip (Aes67)

    2-channel AES67 source while another 2- channel AES67 audio stream is received from a Crestron DSP or other third-party device and combined with the video signal. When the DM-NVX-36x(C) device functions as a transmitter, the received AES67 audio stream can be output via the local HDMI output, primary AV stream, secondary audio stream, and analog audio output.
  • Page 30 In the DM NAX (AES67) Receive Advanced section, set the Auto Initiation toggle • switch in the On (right) position or Off (left) position. By default, Auto Initiation is set to On. If Auto Initiation is set to Off, start or stop the stream as desired. The following AES67 audio stream information is displayed: status, encoding format, encoding sample rate, bit rate, and number of channels.
  • Page 31 Configuring DM NAX (AES67) Audio for a DM NVX Receiver In the DM NAX (AES67) Audio section under the Settings tab, In the DM NAX (AES67) Transmit section, enter the multicast address and port • number. In the DM NAX (AES67) Transmit Advanced section, set the Auto Initiation toggle •...
  • Page 32 Settings Tab - DM NAX (AES67) Audio Configuration in Receiver Mode 28 • DM-NVX-36x(C) Encoders/Decoders Product Manual – DOC. 8879C...

  • Page 33: Using Simpl Windows

    Configuring DM NAX (AES67) Audio Routing To configure DM NAX (AES67) audio routing: Click the Settings tab and then clicking Routing. 2. In the Input Routing section: a. Set Audio Source to DM NAX (AES-67) Audio. b. Set Analog Audio Mode to Insert or Extract. c.

  • Page 34: Dante And Aes67 Audio Embedding And De-Embedding

    Dante and AES67 support allows the selected audio source to be transmitted as a 2-channel Dante or AES67 source while another 2-channel Dante or AES67 audio stream is received from a Crestron DSP or other third-party device and combined with the video signal.

  • Page 35: Using The Web Interface

    Using the Web Interface Configure Dante or AES67 audio by clicking the Settings tab and then configuring stream and routing settings: In the Stream section, fill in the appropriate information In the Dante/ Aes-67Name text box by entering the name of the Dante module that will be used in the Dante Controller.

  • Page 36: Using Simpl Windows

    Settings Tab – Routing, Dante or AES67 Configuration For additional information, refer to the online help of the web interface. Using SIMPL Windows NOTE: To insert or extract Dante or AES67 audio, use the web interface. Using the top-level programming slot for the DM NVX device, set the <AudioSource> analog input join to Dante/AES-67 Audio Input if Dante or AES67 audio is to be inserted into a network video stream or the HDMI output.

  • Page 37: 7.1 Surround Sound Audio

    7.1 Surround Sound Audio DM-NVX-36x(C) devices support the lossless transport of 7.1 surround sound audio signals (including Dolby® TrueHD, Dolby Atmos®, DTS HD®, and DTS:X® audio signals) and uncompressed linear PCM. In receiver mode, the DM-NVX-36x(C) can receive both multichannel and 2-channel downmix signals from a DM-NVX-363(C) or DM-NVX-351(C) transmitter, allowing either signal to be selected at the HDMI output while the 2-channel signal is automatically routed to the analog output.

  • Page 38: Using The Web Interface

    Using the Web Interface Configure analog audio by clicking the Settings tab and then configuring routing and output settings: In the Routing section: Set Analog Audio Mode to Insert or Extract. • Settings Tab – Routing, Analog Audio Mode Configuration (Applicable only when Audio Mode is set to Insert) Set Audio Source to •...

  • Page 39: Using Simpl Windows

    2. (Applicable only if Analog Audio Mode is set to Extract) Under the Settings tab: Click Outputs and then click the Edit button. • In the Analog Settings section, set Analog Audio Volume to the desired • volume. Settings Tab - Outputs - Analog Settings For additional information, refer to the online help of the web interface.

  • Page 40: Using Simpl Windows

    b. Set Analog Audio Mode to Insert. For additional information, refer to the online help of the web interface. Settings Tab – Routing, Breakaway Audio Configuration Using SIMPL Windows Using the top-level programming slot for the DM NVX device, set the <AudioSource> analog input join to one of the following: Input 1 •...

  • Page 41: Automatic Routing Of Video Inputs

    Automatic Routing of Video Inputs Automatic routing between video inputs can be enabled or disabled. When automatic routing is enabled, the device automatically routes the last connected input. To configure automatic routing, use the web interface or SIMPL Windows as discussed in the following sections.

  • Page 42: Subscriptions

    Subscriptions NOTE: Subscription configuration applies to a DM-NVX-36x(C) device that functions as a receiver. Subscription of a DM NVX transmitter to a DM NVX receiver sets up Real Time Streaming Protocol (RTSP) negotiation between the DM NVX receiver and the DM NVX transmitter.
  • Page 43 Settings Tab – Subscriptions 3. Under the Settings tab, click Routing. In the Stream Routing section, select the desired transmitter to be routed to the receiver. Settings Tab – Routing, Stream Routing For additional information, refer to the online help of the web interface. Product Manual –...

  • Page 44: Using Simpl Windows

    Using SIMPL Windows NOTE: Selection of the transmitters for subscription or selection of subscription lists can be performed using the web interface only. Manually select a subscribed transmitter for routing in Slot-1000: XIO Routing. Set the <VideoOut> analog input join to the desired transmitter. For additional information, refer to the SIMPL Windows help file.

  • Page 45: Switching Nonsubscribed Transmitters

    Using SIMPL Windows Switch subscribed transmitters in Slot-1000: XIO Routing: For each receiver in the daisy chain, clear the existing route by setting the <VideoOut> analog input join to 0. Using SIMPL Windows, all routes for all receivers in the chain can be cleared at one time. 2.

  • Page 46: Edid (Extended Display Identification Data)

    EDID (Extended Display Identification Data) EDID configuration enables management of the EDID that is to be sent to the upstream device connected to the HDMI input of the DM NVX device. If an EDID other than the default EDID is desired, use the web interface to select the EDID. To view a list of default or user EDID files, search for an EDID file, or add or delete user EDID files, go to the Action menu in the upper-right corner of the web interface and select EDID Management.
  • Page 47 Settings Tab – Inputs, EDID Configuration Product Manual – DOC. 8879C DM-NVX-36x(C) Encoders/Decoders • 43...

  • Page 48: Automatic Display Control

    Automatic Display Control For the DM-NVX-363 and DM-NVX-360, the display device can be turned on or off automatically via RS-232, IR, or CEC (Consumer Electronics Control). For the DM-NVX-363C and DM-NVX-360C, CEC can be used to automatically turn a display device on or off.
  • Page 49 8. Do one of the following: If CEC is selected in step 4, enter the CEC command in the Power Off (No • Sync Detected) and Power On (Sync Detected) sections. If a custom command is desired, enter the desired command, and then select the desired terminator and format.
  • Page 50 Settings Tab – Outputs, Automatic Display Power (Shown with DM NVX Device in Receiver Mode and CEC Interface Command Selected) 46 • DM-NVX-36x(C) Encoders/Decoders Product Manual – DOC. 8879C...

  • Page 51: Video Wall Processing

    Video Wall Processing NOTE: Video wall processing applies to DM-NVX-36x(C) devices that function as receivers. Multiple DM-NVX-36x(C) receivers can be combined to configure a video wall composed of up to 64 individual displays (up to eight columns of displays by eight rows of displays). A separate DM-NVX-36x(C) device is required for each display.
  • Page 52 Settings Tab – Outputs, Video Wall Configuration 48 • DM-NVX-36x(C) Encoders/Decoders Product Manual – DOC. 8879C...

  • Page 53: Using Simpl Windows

    Using SIMPL Windows Configure a video wall in Slot-06: HDMI OUT: Set the <VideoWallMode>, <Horizontal_Bezel_Compensation>, and <Vertical_Bezel_Compensation> analog input joins to the desired values. 2. Repeat step 1 for each DM-NVX-36x(C) receiver that connects to a display for inclusion in the video wall. For additional information, refer to the SIMPL Windows help file.

  • Page 54: Using Simpl Windows

    Settings Tab – Outputs, Underscan Configuration Using SIMPL Windows Adjust underscan in Slot-06: HDMI Out. Set the <Underscan> analog input join to the desired value. For additional information, refer to the SIMPL Windows help file. 50 • DM-NVX-36x(C) Encoders/Decoders Product Manual – DOC. 8879C...

  • Page 55: User-Selectable Output Resolution

    User-Selectable Output Resolution NOTE: User-selectable output resolution applies to a DM-NVX-36x(C) device that functions as a receiver. To select the desired output resolution, use the web interface or SIMPL Windows as discussed in the following sections. Using the Web Interface To configure the output resolution: Click the Settings tab and then click Outputs.

  • Page 56: Using Simpl Windows

    Settings Tab – Outputs, HDMI Output Resolution Configuration Using SIMPL Windows Configure the output resolution in Slot-06: HDMI Out. Set the <Resolution> analog input join to the desired value. For additional information, refer to the SIMPL Windows help file. 52 • DM-NVX-36x(C) Encoders/Decoders Product Manual –...

  • Page 57: Maximum Color Depth And Color Space Mode

    Maximum Color Depth and Color Space Mode Configure the maximum color depth (maximum bit depth supported by the output) and HDMI color space mode using the web interface or SIMPL Windows. Using the Web Interface To configure maximum color depth and color space mode: Click the Settings tab and then click Outputs.
  • Page 58 Settings Tab – Outputs, HDMI Output Maximum Color Depth and Color Space Mode 54 • DM-NVX-36x(C) Encoders/Decoders Product Manual – DOC. 8879C...

  • Page 59: Using Simpl Windows

    Using SIMPL Windows Configure maximum color depth and color space mode in Slot-06: HDMI Out. Set the <MaximumColorDepth> analog input join to the appropriate value for the maximum bit depth supported by the output. Set the <ColorSpaceMode> analog input join to the desired value for the HDMI color space.
  • Page 60 c. In the Aspect Ratio Mode drop-down list, select the desired setting: Maintain Aspect Ratio: (Default setting) Maintains the aspect ratio of • the image. Stretch: Stretches the image to fill the screen in both the horizontal and • vertical directions. The aspect ratio of the image is not maintained. 1:1: Sets a 1x1 pixel image.
  • Page 61 6. If the image is to be retrieved from a remote server: a. In the Remote Path text entry box, enter the URL (HTTP, HTTPS, or FTP) to access the image file from a remote server. The image is uploaded and appears in the Preview window.
  • Page 62 Settings Tab, Outputs, Background Image 58 • DM-NVX-36x(C) Encoders/Decoders Product Manual – DOC. 8879C...
  • Page 63 Settings Tab, Outputs, Background Image Retrieval from Local Device, Adding an Image Settings Tab, Outputs, Background Image Retrieval from Local Device Product Manual – DOC. 8879C DM-NVX-36x(C) Encoders/Decoders • 59...

  • Page 64: Using Simpl Windows

    Settings Tab, Outputs, Background Image Retrieval from Remote Server Using SIMPL Windows Enable or disable background image functionality in Slot-06-05: Background Image. Trigger the <Enable> digital input join to enable background image functionality. To disable background image functionality, trigger the <Disable> digital input join. For additional information, refer to the SIMPL Windows help file.

  • Page 65: Usb 2.0 Routing

    USB peripheral devices are supported, including whiteboards, touch screens, game controllers, web cameras, mobile devices, headsets, and flash drives. Crestron does not guarantee that all USB products are compatible with DM NVX devices. For USB 2.0 Layer 2 transport, one local (DEVICE port) connection supports up to seven remote (HOST port) connections simultaneously.

  • Page 66: Using The Web Interface

    Using the Web Interface To configure USB routing: Determine the DM-NVX-36x(C) devices that are to be paired: One DM NVX device functions as the local extender; that is, the DEVICE port • connects to a computer or other host device. For Layer 2 transport, up to seven DM NVX devices can function as remote •...
  • Page 67 9. (Applicable to Remote USB mode only) Do either of the following: In the Remote Device ID text box for Layer 2 transport, enter the MAC • address of the local extender. In the Remote Device ID text box for Layer 3 transport, enter the IP address •...

  • Page 68: Using Simpl Windows

    Using SIMPL Windows Using SIMPL Windows, configure USB routing in Slot 30: USB: Determine the DM-NVX-36x(C) devices that are to be paired: One DM NVX device functions as the local extender (LEX); that is, the • DEVICE port connects to a computer or other host device. For Layer 2 transport, up to seven DM NVX devices can function as remote •...
  • Page 69 On the LEX device, the <UsbRemoteDeviceId_F> and <UsbRemoteDeviceId2_F> through <UsbRemoteDeviceId7_F> serial output joins report the MAC address of each REX device to which the LEX device is to be paired. For Layer 3 transport: • Copy the IP address (UsbLocalDeviceIpAddress) of the LEX device into •...

  • Page 70: Usb Hid Hot Key Functionality

    USB HID Hot Key Functionality USB HID hot key functionality can be enabled or disabled using SIMPL Windows. By default, USB HID hot key functionality is disabled. When enabled, USB HID hot key functionality operates as follows: Pressing the Scroll Lock key twice stops USB traffic from being transmitted to •...
  • Page 71 Audio/NAX (default setting is port 3) Ethernet ports 1, 2, 3, and 4 are • available for use. Dante (applicable to DM-NVX-363 and DM-NVX-363C, default setting is • port 3) Ethernet ports 1, 2, 3, and 4 are available for use. USB (default setting is port 1) Ethernet ports 1, 2, 3, and 4 are available for •...

  • Page 72: Test Pattern Generator

    Test Pattern Generator NOTE: Test pattern generator applies to a DM-NVX-36x(C) device that functions as a transmitter. The built-in test pattern generator can be used during setup to ensure that video streaming is functional and can also be used as a tool for the adjustment, calibration, and alignment of displays, projectors, and video walls.
  • Page 73 In the Test Pattern Generator section, do the following: In the Test Pattern drop-down list, select the desired test pattern. Available options are listed in the following table. TEST PATTERN OPTION TEST PATTERN Off (default setting) Disables the test pattern generator SMPTE ColorBars Black White...
  • Page 74 Vertical Lines Grid Color Bars Gray Gradient 70 • DM-NVX-36x(C) Encoders/Decoders Product Manual – DOC. 8879C...

  • Page 75: Using Simpl Windows

    RGB Gradient Frequency Adjust 2. In the Resolution drop-down list, select the desired resolution of the test pattern. Available options are the following: 3840x2160p60 RGB 8-bit 3840x2160p60 Y420 8-bit 3840x2160p30 RGB 8-bit 1920x1080p60 RGB 8-bit 720p60 RGB 8-bit Using SIMPL Windows Configure the test pattern generator in Slot-12: Test Pattern Generator.

  • Page 76: Enterprise-Grade Security

    Enterprise-Grade Security DM NVX devices incorporate advanced security features such as user and group authentication management, IEEE 802.1X authentication, AES-128 content encryption, PKI authentication, TLS (Transport Layer Security), SSH (Secure Shell), and HTTPS (Hypertext Transfer Protocol Secure). Configure user and group authentication management and IEEE 802.1X authentication using the web interface.

  • Page 77: Ieee 802.1X Authentication

    IEEE 802.1X Authentication IEEE 802.1X is a network standard designed to enhance the security of wireless and wired LANs. The standard defines how to provide authentication for devices trying to connect to other devices on the LAN. To manage trusted certificate authorities, go to the Action menu in the upper-right corner of the web interface and select Manage Certificates.
  • Page 78 To configure IEEE 802.1X authentication in the web interface, click the 802.1X Configuration tab. For detailed information, refer to the online help of the web interface. 802.1X Authentication Tab 74 • DM-NVX-36x(C) Encoders/Decoders Product Manual – DOC. 8879C...

  • Page 79: Automatic Firmware Update

    A DM NXV device can be automatically updated with the latest firmware at scheduled intervals. To configure automatic firmware update: Using the Crestron Auto Update Tool, generate a manifest file (*. mft). The file is placed on an FTP (File Transfer Protocol) or SFTP (Secure File Transfer Protocol) server.
  • Page 80 Clicking Update Now causes the firmware to be updated at the current time; however, the schedule that is set in step 2d above remains in effect. Settings Tab – System Setup, Auto Update 76 • DM-NVX-36x(C) Encoders/Decoders Product Manual – DOC. 8879C...

  • Page 81: Igmp Snooping

    IGMP Snooping A DM NVX device sends IGMP join and leave messages. NOTE: DM NVX devices support IGMPv2 and IGMPv3 only. IGMPv1 is not supported. The IGMP snooping support version (v2 or v3) is configurable in the web interface. The desired version can be selected under the Settings tab in the System Setup – Network Interface section.
  • Page 82 NOTES: DM NVX devices do not support random-timer and source-specific queries. • As a host, a DM NVX device configured for support of IGMPv3 is compatible with a • network switch (IGMP querier) that is configured for IGMPv2. IGMP snooping switches build forwarding lists by listening for and, in some cases, intercepting IGMP messages.
  • Page 83 If the network switch supports IGMP fast leave, enable the configuration at the port, • global, or VLAN level. If the network switch supports PIM snooping, enable the configuration to prevent • flooding IP multicast traffic toward multicast router (mrouter) ports. Product Manual –...

  • Page 84: Troubleshooting

    Troubleshooting The following table provides troubleshooting information. If further assistance is required, contact a Crestron customer service representative. DM NVX Encoder/Decoder Troubleshooting PROBLEM POSSIBLE CAUSE(S) CORRECTIVE ACTION 4K60 4:4:4 2-channel non-HDR or The display device is not Configure the display device properly.
  • Page 85 DM NVX Encoder/Decoder Troubleshooting (Continued) PROBLEM POSSIBLE CAUSE(S) CORRECTIVE ACTION The analog audio input is not The analog audio mode is set to Set the analog audio mode to insert functioning. extract audio. audio. An incorrect audio source is Set the audio source to analog audio. selected.
  • Page 86 In the Action menu located in the upper-right corner of the web interface, click • Restore. From the Tools menu in the Crestron Toolbox software, select Text Console and issue • the restore command. Power cycle the device 11 times. After the eleventh power cycle, wait until the device •...

  • Page 87: Appendix. Device Discovery

    The security software running on the computer may send a program alert • regarding the attempt of the Crestron Toolbox software to connect to the network. Allow the connection so that the Device Discovery Tool can be used. The DM NVX device is discovered and is listed in the device list on the left side of the screen.
  • Page 88 Device Administration Login Page 6. Enter the user name and password. The default user name and password are admin both NOTE: The user name and password are case sensitive. 7. Click Sign In. The web interface of the DM NVX device opens. For additional information, refer to the online help of the web interface.
  • Page 89 This page is intentionally left blank. Product Manual – DOC. 8879C DM-NVX-36x(C) Encoders/Decoders • 85...
  • Page 90 Crestron Electronics, Inc. Product Manual – DOC. 8879C 15 Volvo Drive, Rockleigh, NJ 07647 Tel: 888.CRESTRON 7/9/21 Fax: 201.767.7576 Specifications subject to www.crestron.com change without notice.

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