Brother DCP-310CN User Manual page 65

DIFFICULTY
Smudged stain at the top
center of the printed page.
Printing appears dirty or ink
seems to run.
Stains appear on the reverse
side or at the bottom of the
page.
There are some dense lines.
The printouts are wrinkled.
Cannot perform '2 in 1 or 4 in 1'
printing.
Print speed is too slow.
Colour Enhancement is not
working properly.
DCP feeds multiple pages
Printed pages are not stacked
neatly.
DCP does not print from Paint
Brush.
DCP does not print from
Adobe Illustrator.
Copying Difficulties
Vertical streaks appear in
copies.
Scanning Difficulties
TWAIN/WIA errors appear
while scanning.
5 - 7 TROUBLESHOOTING AND ROUTINE MAINTENANCE
SUGGESTIONS
Make sure the paper is not too thick or not curled. (See About paper on
page 1-6.)
Make sure you are using the proper types of paper. (See About paper
on page 1-6.) Don't handle the paper until the ink is dry.
Make sure the Printer Platen is not dirty with ink. (See Cleaning the DCP
printer platen on page 5-19.)
Make sure you are using the paper support flap. (See How to load
paper, envelopes and post cards on page 1-11.)
Check 'Reverse Order' in the Basic tab of the printer driver.
In the printer driver 'Basic' tab, click the 'Settings', and uncheck the
'Bi-Directional Printing'.
Check that the paper size setting in the application and in the printer
driver are the same.
Changing the printer driver setting may improve the print speed.
Highest resolution needs longer data processing, transfer and printing
time. Try the other settings of quality in the printer driver 'Basic' tab.
Also, click the 'Settings' tab, and make sure you uncheck the Colour
Enhancement.
Borderless printing is slower than normal printing. If you want to print
more quickly, set the Borderless feature off. (See Borderless on page
3-14.)
If the image data is not full colour in your application (Such as 256
colour), Colour Enhancement will not work. Please use at least 24 bit
colour data with the Colour Enhancement feature.
Make sure the paper is loaded properly in the paper tray. (See How to
load paper, envelopes and post cards on page 1-11.)
Check that more than two types of paper are not loaded in the paper tray
at any one time.
Make sure you are using the paper support flap. (See How to load
paper, envelopes and post cards on page 1-11.)
Try setting the Display setting to '256 colours.'
Try to reduce the print resolution.
Sometimes you may see vertical streaks on copies. Clean the scanner.
(See Cleaning the scanner on page 5-18.)
Make sure the Brother TWAIN/WIA driver is selected as the primary
®
source. In PaperPort , click Scan in the File menu and select the
Brother TWAIN/WIA driver.