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Brother DCP-395CN User Manual

Multifunction center / fax machine
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Table of Contents
USER'S GUIDE
DCP-395CN
Version 0
USA/CAN

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Summary of Contents for Brother DCP-395CN

  • Page 1 USER’S GUIDE DCP-395CN Version 0 USA/CAN...
  • Page 2 If you need to call Customer Service Please complete the following information for future reference: Model Number: DCP-395CN Serial Number: Date of Purchase: Place of Purchase: The serial number is on the back of the unit. Retain this User's Guide with your sales receipt as a permanent record of your purchase, in the event of theft, fire or warranty service.
  • Page 3: Brother Numbers

    Register your product By registering your product with Brother International Corporation, you will be recorded as the original owner of the product. Your registration with Brother: may serve as confirmation of the purchase date of your product should you lose your receipt;...
  • Page 4: Ordering Accessories And Supplies

    Ordering accessories and supplies For best quality results use only genuine Brother accessories, which are available at most Brother retailers. If you cannot find the accessory you need and you have a Visa, MasterCard, Discover, or American Express credit card, you can order accessories directly from Brother. (You can visit us online for a complete selection of the Brother accessories and supplies that are available for purchase.) Note...
  • Page 5: Usa And Canada

    Notice - Disclaimer of Warranties (USA and Canada) BROTHER'S LICENSOR(S), AND THEIR DIRECTORS, OFFICERS, EMPLOYEES OR AGENTS (COLLECTIVELY BROTHER'S LICENSOR) MAKE NO WARRANTIES, EXPRESS OR IMPLIED, INCLUDING WITHOUT LIMITATION THE IMPLIED WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE, REGARDING THE SOFTWARE. BROTHER'S LICENSOR(S) DOES NOT WARRANT, GUARANTEE OR MAKE ANY REPRESENTATIONS REGARDING THE USE OR THE RESULTS OF THE USE OF THE SOFTWARE IN TERMS OF ITS CORRECTNESS, ACCURACY, RELIABILITY, CURRENTNESS OR OTHERWISE.
  • Page 6 ® Brother One-Year Limited Warranty and Replacement Service (USA Only) Who is covered: 3 Damage caused by another device or software used with this Product (including This limited warranty (“warranty”) is given but not limited to damage resulting from only original end-user/retail ®...
  • Page 7 Important: We recommend that you keep all original Product are not covered by the limited original packing materials, in the event that warranty; (iii) the proper packaging instructions you ship this Product. are not followed and has caused damage to © 2009 Brother International Corporation...
  • Page 8 BROTHER MULTIFUNCTION CENTER / FAX MACHINE LIMITED WARRANTY (Canada only) Pursuant to the limited warranty of 1 year from the date of purchase for labour and parts, Brother International Corporation (Canada) Ltd. (“Brother”), or its Authorized Service Centres, will repair or replace (at Brother's sole discretion) this MFC/Fax machine free of charge if defective in material or workmanship.
  • Page 9: Table Of Contents

    Table of Contents Section I General General Information Using the documentation ..................2 Symbols and conventions used in the documentation ........2 Accessing the Software User’s Guide and Network User’s Guide ......2 Viewing Documentation...................2 ® Accessing Brother Support (Windows )..............5 Control panel overview ..................6 LCD screen......................7 Basic Operations .....................8...
  • Page 10 Section II Copy Making copies How to copy ......................28 Making a single copy ..................28 Making multiple copies ..................28 Stop copying....................28 Copy options......................28 Changing copy quality ...................29 Enlarging or reducing the image copied ............30 Making N in 1 copies or a poster (Page Layout) ...........30 Adjusting Brightness and Contrast ...............32 Ink Save Mode....................32 Paper options ....................33...
  • Page 11 ® PhotoCapture Center print settings ..............49 Print Quality ....................50 Paper options ....................50 Adjusting Brightness, Contrast and Color............51 Cropping ......................52 Borderless printing..................52 Print Date.......................52 Setting your changes as the new default............53 Restoring all settings to the factory settings ..........53 Scan to a memory card or USB Flash memory drive ..........53 Entering Scan mode ..................53 How to scan to a memory card or USB Flash memory drive......54...
  • Page 12 Troubleshooting and Routine Maintenance Troubleshooting ....................75 If you are having difficulty with your machine ..........75 Error and Maintenance messages...............80 Error animation ....................85 Printer jam or paper jam ................85 Routine maintenance...................87 Replacing the ink cartridges ................87 Cleaning the outside of the machine .............90 Cleaning the scanner glass ................91 Cleaning the machine’s printer platen ............91 Cleaning the paper pick-up rollers ..............92...
  • Page 13 Section I General General Information Loading paper and documents General setup...
  • Page 14: General Information

    General Information Using the Electrical Hazard icons alert you to a possible electrical shock. documentation Hot Surface icons warn you not to touch machine parts that are hot. Thank you for buying a Brother machine! Notes tell you how you should Reading the documentation will help you respond to a situation that may arise make the most of your machine.
  • Page 15 General Information If you have not installed the software, you can Click the documentation you want to find the documentation by following the read. instructions below: HTML documents: Software User’s Guide and Network User’s Turn on your PC. Insert the Brother Guide in HTML format.
  • Page 16 Chapter 1 Viewing Documentation How to find Scanning instructions (Macintosh) There are several ways you can scan documents. You can find the instructions as Turn on your Macintosh. Insert the follows: Brother CD-ROM into your CD-ROM Software User’s Guide drive. The following window will appear. Scanning (Mac OS X 10.3.9 - 10.5.x) ControlCenter2...
  • Page 17: Accessing Brother Support (Windows ® )

    General Information Accessing Brother To access the Brother CreativeCenter (http://www.brother.com/creativecenter/) Support for FREE photo projects and printable ® downloads, click Brother Creative (Windows Center. To return to the Top Menu, click Back or If You can find all the contacts you will need, you are finished, click Exit.
  • Page 18: Control Panel Overview

    Chapter 1 Control panel overview Quality Normal Enlarge/Reduce Enlarge/Reduce 100% 100% Ratio: Ratio: Paper Paper Type Plain Paper Plain Paper Mem. Mem. Mem. 1 LCD (liquid crystal display) 4 Start keys: Displays messages on the screen to help you Color Start set up and use your machine.
  • Page 19: Lcd Screen

    General Information LCD screen 7 Ink Lets you clean the print head, check the print quality, and check the available ink volume. The LCD screen shows the mode the machine is in, the current settings, and the 8 Mode keys: available ink volume.
  • Page 20: Basic Operations

    Chapter 1 Basic Operations Status LED indications The following steps show how to change a The Status LED (light emitting diode) is a light setting in the machine. In this example the that shows the status of the machine, as Paper Type setting is changed from shown in the table.
  • Page 21: Loading Paper And Documents

    Loading paper and documents Loading paper and With both hands, gently press and slide the paper side guides (1) and then the other print media paper length guide (2) to fit the paper size. Make sure that the triangular marks (3) on the paper side guides (1) Note and paper length guide (2) line up with To print on Photo (4"...
  • Page 22 Chapter 2 Gently put the paper into the paper tray Note print side down and top edge in first. When you use Legal size paper, press Check that the paper is flat in the tray. and hold the universal guide release button (1) as you slide out the front of the paper tray.
  • Page 23: Loading Envelopes And Postcards

    Loading paper and documents Loading envelopes and Close the output paper tray cover. postcards About envelopes Use envelopes that weigh from 20 to 25 lb (80 to 95 g/m Some envelopes need margin settings to be set in the application. Make sure you do a test print first before printing many envelopes.
  • Page 24 Chapter 2 How to load envelopes and postcards Put envelopes or postcards in the paper tray with the address side down and the Before loading, press the corners and leading edge in first as shown in the sides of envelopes or postcards to make illustration.
  • Page 25: Loading Photo Paper

    Loading paper and documents Loading photo paper If you have problems printing on envelopes with the flap on the short edge, try the following suggestions: Note In Canada, the photo bypass tray is Open the envelope flap. called the photo paper tray. Put the envelope into the paper tray with the address side down and the flap Use the photo bypass tray, which is located...
  • Page 26 Chapter 2 Press and slide the paper side When you have finished printing photos guides (1) and paper length guide (2) to return the photo bypass tray to the fit the paper size. Normal printing position. If you do not, you will get No Paper Fed errors when you use Letter or Legal size paper.
  • Page 27: Removing Small Printouts From The Machine

    Loading paper and documents Removing small printouts IMPORTANT from the machine If you do not return the photo bypass tray to the Normal printing position after When the machine ejects small paper onto printing photos, you will get a the output paper tray cover you may not be No Paper Fed error when you use cut able to reach it.
  • Page 28: Printable Area

    Chapter 2 Printable area The printable area depends on the settings in the application you are using. The figures below show the unprintable areas on cut sheet paper and envelopes. The machine can print in the shaded areas of cut sheet paper only when the Borderless print feature is available and turned on. ®...
  • Page 29: Acceptable Paper And Other Print Media

    Loading paper and documents Acceptable paper and Recommended print media other print media To get the best print quality, we suggest using Brother paper. (See table below.) The print quality can be affected by the type We recommend using ‘3M Transparency of paper you use in the machine.
  • Page 30: Handling And Using Print Media

    Chapter 2 Handling and using print Paper capacity of the output paper tray cover media Up to 50 sheets of Letter, Legal or A4 20 lb Store paper in its original packaging, and (80 g/m ) paper. keep it sealed. Keep the paper flat and Transparencies and photo paper must be away from moisture, direct sunlight and picked up from the output paper tray cover...
  • Page 31: Choosing The Right Print Media

    Loading paper and documents Choosing the right print media Paper type and size for each operation Paper Type Paper Size Usage Copy Photo Print Capture 8 1/2 × 11 in. (215.9 × 279.4 mm) Cut Sheet Letter 8.3 × 11.7 in. (210 × 297 mm) 8 1/2 ×...
  • Page 32 Chapter 2 Paper weight, thickness and capacity Paper Type Weight Thickness No. of sheets Plain Paper 3 to 6 mil. (0.08 to 0.15 mm) 17 to 32 lb (64 to 120 g/m Sheet Inkjet Paper 3 to 10 mil. (0.08 to 0.25 mm) 17 to 53 lb (64 to 200 g/m Glossy Paper Up to 58 lb (Up to 220 g/m ) Up to 10 mil.
  • Page 33: Loading Documents

    Loading paper and documents Loading documents How to load documents Lift the document cover. Using the scanner glass Using the document guidelines on the left and top, place the document face You can use the scanner glass to copy or down in the upper left corner of the scan pages of a book or one page at a time.
  • Page 34: Scannable Area

    Chapter 2 Scannable area The scannable area depends on the settings in the application you are using. The figures below show unscannable areas. Usage Document Top (1) Left (3) Size Bottom (2) Right (4) Copy Letter 0.12 in. 0.12 in. (3 mm) (3 mm) 0.12 in.
  • Page 35: General Setup

    General setup Paper settings Paper Size You can use five sizes of paper for copies: Paper Type Letter, Legal, A4, A5, and 4 × 6 in. (10 × 15 cm). When you load a different size To get the best print quality, set the machine of paper in the machine, you will need to for the type of paper you are using.
  • Page 36: Sleep Mode

    Chapter 3 Sleep Mode LCD screen You can choose how long the machine must Changing LCD language be idle (from 1 to 60 minutes) before it goes into sleep mode. The timer will restart if any You can change the LCD language. operation is carried out on the machine.
  • Page 37: Setting The Backlight Brightness

    General setup Printing Reports Setting the backlight brightness The following reports are available: You can adjust the brightness of the LCD Help List backlight. If you are having difficulty reading A help list showing how to program your the LCD, try changing the brightness setting. machine.
  • Page 38 Chapter 3...
  • Page 39 Section II Copy Making copies...
  • Page 40: Making Copies

    Making copies How to copy Copy options You can change the copy settings from the Making a single copy default display. The LCD shows: Load your document. (See Loading documents on page 21.) Quality Normal Enlarge/Reduce Enlarge/Reduce 100% 100% Press Black Start or Color Start. Ratio: Ratio: Paper...
  • Page 41: Changing Copy Quality

    Making copies Changing copy quality You can change the copy settings temporarily for the next copy. You can choose the copy quality. The factory These settings are temporary, and the setting is Normal. machine returns to its default settings 1 minute after copying. Fast copy speed and lowest Fast If you have finished choosing settings, press...
  • Page 42: Enlarging Or Reducing The Image Copied

    Chapter 4 Enlarging or reducing the If you do not want to change additional settings, press Black Start or image copied Color Start. You can choose an enlargement or reduction Note ratio.If you choose Fit to Page, your • Page Layout is not available with machine will adjust the size automatically to Enlarge/Reduce.
  • Page 43 Making copies Place your document face down in the Note direction shown below. Watermark Copy, Book Copy, 2 in 1 (P) Ink Save Mode and Enlarge/Reduce are not available with Page Layout. Load your document. 2 in 1 (L) Enter the number of copies you want. Press a or b to choose Page Layout.
  • Page 44: Adjusting Brightness And Contrast

    Chapter 4 Adjusting Brightness and Ink Save Mode: Off Contrast Brightness You can adjust the copy brightness to make copies darker or lighter. Load your document. Enter the number of copies you want. Press a or b to choose Brightness. Ink Save Mode: On Press d to make a darker copy or press c to make a lighter copy.
  • Page 45: Paper Options

    Making copies Paper options Book Copy Book copy corrects dark borders and skew. Paper Type Your machine can correct the data automatically or you can make specific If you are copying on special paper, set the corrections. machine for the type of paper you are using to get the best print quality.
  • Page 46: Watermark Copy

    Chapter 4 Watermark Copy Using data from a media card or USB Flash memory drive You can place a logo or text into your Load your document. document as a Watermark. You can select one of the template watermarks Enter the number of copies you want. (CONFIDENTIAL, DRAFT or COPY), data from your media cards or USB Flash memory Press a or b to choose...
  • Page 47: Setting Your Changes As The New Default

    Making copies Setting your changes as the Using a scanned paper document as your watermark new default Enter the number of copies you want. You can save the copy settings for Quality, Enlarge/Reduce, Brightness, Press a or b to choose Contrast, Ink Save Mode and Watermark Copy.
  • Page 48 Chapter 4...
  • Page 49: Section Iii Direct Printing

    Section III Direct Printing ® PhotoCapture Center : Printing photos from a memory card or USB Flash memory drive Printing photos from a camera...
  • Page 50: Usb Flash Memory Drive

    ® PhotoCapture Center : Printing photos from a memory card or USB Flash memory drive ® PhotoCapture Center Using a memory card or USB Flash memory drive Operations Your Brother machine has media drives Printing from a memory card (slots) for use with the following popular ®...
  • Page 51: Memory Cards Or A Usb Flash Memory Drive Folder Structure

    ® PhotoCapture Center : Printing photos from a memory card or USB Flash memory drive Adapters are not included with the Please be aware of the following: machine. Contact a third party supplier for When printing Print Index or Print Images, adapters.
  • Page 52: Getting Started

    Chapter 5 Getting started Photo Capture key lights: Firmly put a memory card or USB Flash memory drive into the proper slot. Photo Capture light is on, the memory card or USB Flash memory drive is properly inserted. 2 3 4 5 Photo Capture light is off, the memory card or USB Flash memory drive is not 1 USB Flash memory drive...
  • Page 53: Entering Photocapture Mode

    ® PhotoCapture Center : Printing photos from a memory card or USB Flash memory drive Print Images Entering PhotoCapture mode After you insert the memory card or USB View Photos Flash memory drive, press the (Photo Capture) key to illuminate it in You can preview your photos on the LCD blue and display the PhotoCapture options on before you print them.
  • Page 54: Print Index (Thumbnails)

    Chapter 5 Print Index (Thumbnails) Press a or b to choose the paper settings, Paper Type and Paper Size. ® The PhotoCapture Center assigns numbers Do one of the following: for images (such as No.1, No.2, No.3, and so If you chose Paper Type, press on).
  • Page 55: Enhance Photos

    ® PhotoCapture Center : Printing photos from a memory card or USB Flash memory drive Enhance Photos Repeat step d until you have entered all the image numbers that you want to print. You can edit and add effects to your photos (For example, enter 1, OK, 3, OK, 6, OK and view them on the LCD before printing.
  • Page 56 Chapter 5 Enhance Skin Tone Enhance Scenery Enhance Skin-Tone is best used for adjusting Enhance Scenery is best used for adjusting portrait photographs. It detects human skin landscape photographs. It highlights green color in your photos and adjusts the image. and blue area in your photo, so that the landscape looks more sharp and vivid.
  • Page 57 ® PhotoCapture Center : Printing photos from a memory card or USB Flash memory drive Remove Red-Eye Do one of the following: Press OK and change the print The machine detects eyes in your photos and settings. (See page 49.) will attempt to remove red-eye from your photo.
  • Page 58: Search By Date

    Chapter 5 Search by Date Sepia You can convert the color of your photo to You can find your photos based on date. sepia. Make sure you have put the memory Make sure you have put the memory card or USB Flash memory drive in the card or USB Flash memory drive in the proper slot.
  • Page 59: Print All Photos

    ® PhotoCapture Center : Printing photos from a memory card or USB Flash memory drive Print All Photos Slide Show You can print all the photos on your memory You can view all your photos on the LCD card or USB Flash memory drive. using Slide Show.
  • Page 60: Trimming

    Chapter 5 Trimming DPOF printing You can trim your photo and print a part of the DPOF stands for Digital Print Order Format. image. Major digital camera manufacturers (Canon Inc., Eastman Kodak Company, FUJIFILM Note Corporation, Panasonic Corporation and If your photo is very small or has irregular Sony Corporation) created this standard to proportions you may not be able to trim make it easier to print images from a digital...
  • Page 61: Photocapture Center ® Print Settings

    ® PhotoCapture Center : Printing photos from a memory card or USB Flash memory drive ® PhotoCapture Center print settings You can change the print settings temporarily for the next printing. These settings are temporary, and the machine returns to its default settings 3 minutes after printing.
  • Page 62: Print Quality

    Chapter 5 Print Quality Paper and print size Press a or b to choose Paper Size. Press a or b to choose Print Quality. Press d or c to choose the paper size you are using, 4"x 6", 5"x 7", Press d or c to choose Normal or Letter or A4.
  • Page 63: Adjusting Brightness, Contrast And Color

    ® PhotoCapture Center : Printing photos from a memory card or USB Flash memory drive Adjusting Brightness, Press a or b to choose White Balance, Sharpness or Contrast and Color Color Density. Press d or c to adjust the degree of the Brightness setting.
  • Page 64: Cropping

    Chapter 5 Cropping Borderless printing If your photo is too long or wide to fit the This feature expands the printable area to the available space on your chosen layout, part edges of the paper. Printing time will be of the image will automatically be cropped. slightly slower.
  • Page 65: Setting Your Changes As The New Default

    ® PhotoCapture Center : Printing photos from a memory card or USB Flash memory drive Scan to a memory card Setting your changes as the new default or USB Flash memory drive You can save the print settings you use most often by setting them as the default settings.
  • Page 66: How To Scan To A Memory Card Or Usb Flash Memory Drive

    Chapter 5 How to scan to a memory card Do one of the following: or USB Flash memory drive To change the quality, press a or b to choose Quality. Go to step f. You can scan black & white and color Press Black Start or Color Start to documents into a memory card or USB Flash start scanning without changing...
  • Page 67: Auto Crop

    ® PhotoCapture Center : Printing photos from a memory card or USB Flash memory drive Auto Crop Press d or c to choose On. Press OK. You can scan multiple documents placed on If you do not want to change additional the scanner glass.
  • Page 68: How To Set New Default

    Chapter 5 Understanding the How to set new default Error Messages You can set your own default settings. Once you are familiar with the types of errors Press (Scan). that can occur while you are using ® Press a or b to choose PhotoCapture Center , you can easily identify and troubleshoot any problems.
  • Page 69: Printing Photos From A Camera

    Printing photos from a camera Printing photos Depending on your camera some of these settings may not be available. directly from a PictBridge camera Camera Menu Options Selections Paper Size Letter, A4, 4"×6", Printer Settings (Default setting) Paper Type Plain Paper, Glossy Paper, Inkjet Paper, Printer Settings (Default setting) Layout...
  • Page 70: Printing Images

    Chapter 6 Printing Images DPOF printing DPOF stands for Digital Print Order Format. Note Major digital camera manufacturers (Canon Remove any memory cards or USB Flash Inc., Eastman Kodak Company, FUJIFILM memory drive from the machine before Corporation, Panasonic Corporation and connecting a digital camera.
  • Page 71: Printing Photos Directly From A Digital Camera (Without Pictbridge)

    Printing photos from a camera Printing photos Printing Images directly from a digital Note camera (without Remove any memory cards or USB Flash PictBridge) memory drive from the machine before connecting a digital camera. If your camera is using the USB Mass Make sure that your camera is turned Storage standard, you can connect your off.
  • Page 72: Understanding The Error Messages

    Chapter 6 Understanding the Error Messages Once you are familiar with the types of errors that can occur while you are printing from a camera, you can easily identify and troubleshoot any problems. Out of Memory This message will appear if you are working with images that are too large for the machine's memory.
  • Page 73: Section Iv Software

    Section IV Software Software and Network features...
  • Page 74: Software And Network Features

    Software and Network features The CD-ROM includes the Software User’s Click the heading you would like to view Guide and Network User’s Guide for features from the list at the left of the window. available when connected to a computer (for example, printing and scanning).
  • Page 75 Section V Appendixes Safety and Legal Troubleshooting and Routine Maintenance Menu and Features Specifications Glossary...
  • Page 76: A Safety And Legal

    Safety and Legal Choosing a location Put your machine on a flat, stable surface that is free of vibration and shocks, such as a desk. Put the machine near a standard AC power outlet. Choose a location where the temperature remains between 50 °F and 95 °F (10 °C and 35 °C).
  • Page 77: To Use The Machine Safely

    Safety and Legal To use the machine safely Please keep these instructions for later reference and read them before attempting any maintenance. WARNING There are high voltage electrodes inside the machine. Before you clean the inside of the machine, make sure you have unplugged the power cord from the AC power outlet. Doing this will prevent an electrical shock.
  • Page 78 DO NOT use flammable substances, any type of spray or an organic solvent/liquid that contains alcohol or ammonia to clean the inside or outside of the machine. Doing this may cause a fire or electrical shock. Unplug this product from the wall outlet before cleaning the inside of the machine. If the machine becomes hot, releases smoke, or generates any strong smells, immediately turn off the power switch and unplug the machine from the AC power outlet.
  • Page 79 Safety and Legal CAUTION DO NOT put your hands on the edge of the machine under the scanner cover. Doing this may cause injury. DO NOT put your hands on the edge of the paper tray under the paper tray cover. Doing this may cause injury.
  • Page 80 DO NOT touch the area shaded in the illustration. Doing this may cause injury. When moving the machine you must lift it from the base, by placing a hand at each side of the unit as shown in the illustration. DO NOT carry the machine by holding the scanner cover or the Jam Clear Cover.
  • Page 81: Important Safety Instructions

    Safety and Legal Important safety instructions 1 Read all of these instructions. 2 Save them for later reference. 3 Follow all warnings and instructions marked on the product. 4 DO NOT use this product near water. 5 DO NOT place this product on an unstable cart, stand, or table. The product may fall, causing serious damage to the product.
  • Page 82: Federal Communications Commission (Fcc) Declaration Of Conformity (Usa Only)

    TEL: (908) 704-1700 declares, that the product Product Name: DCP-395CN comply with Part 15 of the FCC Rules. Operation is subject to the following two conditions: (1) This device may not cause harmful interference, and (2) this device must accept any interference received, including interference that may cause undesired operation.
  • Page 83: Industry Canada Compliance Statement (Canada Only)

    Safety and Legal WARNING For protection against the risk of electrical shock, always disconnect all cables from the wall outlet before servicing, modifying or installing the equipment. IMPORTANT Changes or modifications not expressly approved by Brother Industries, Ltd. could void the user's authority to operate the equipment.
  • Page 84: International Energy Star Qualification Statement

    ® International ENERGY STAR Qualification Statement ® The purpose of the International ENERGY STAR Program is to promote the development and popularization of energy-efficient office equipment. ® As an ENERGY STAR Partner, Brother Industries, Ltd. has determined that this product meets ®...
  • Page 85: Legal Limitations For Copying

    Safety and Legal Legal limitations for copying Color reproductions of certain documents are illegal and may result in either criminal or civil liability. This memorandum is intended to be a guide rather than a complete listing of every possible prohibition. In case of doubt, we suggest that you check with counsel as to any particular questionable documents.
  • Page 86: Trademarks

    The Brother logo is a registered trademark of Brother Industries, Ltd. Brother is a registered trademark of Brother Industries, Ltd. Multi-Function Link is a registered trademark of Brother International Corporation. Windows Vista is either a registered trademark or a trademark of Microsoft Corporation in the United States and other countries.
  • Page 87: Troubleshooting And Routine Maintenance Troubleshooting

    Troubleshooting and Routine Maintenance Troubleshooting IMPORTANT For technical help, you must call the country where you bought the machine. Calls must be made from within that country. If you think there is a problem with your machine, check the chart below and follow the troubleshooting tips.
  • Page 88 Printing (continued) Difficulty Suggestions Poor print quality Check the print quality. (See Checking the print quality on page 93.) Make sure that the Media Type setting in the printer driver or the Paper Type setting in the machine’s menu matches the type of paper you are using. ®...
  • Page 89: Copying Difficulties

    Troubleshooting and Routine Maintenance Printing (continued) Difficulty Suggestions The machine prints dense lines on Check Reverse Order in the Basic tab of the printer driver. the page. The printouts are wrinkled. In the printer driver Advanced tab, click Color Settings, and uncheck Bi-Directional Printing.
  • Page 90 Scanning Difficulties Difficulty Suggestions TWAIN/WIA errors appear when Make sure the Brother TWAIN/WIA driver is chosen as the primary source. In starting to scan. PaperPort™ 11SE with OCR, click File, Scan or Get Photo and click Select to choose the Brother TWAIN/WIA driver. OCR does not work.
  • Page 91: Network Difficulties

    Troubleshooting and Routine Maintenance Network Difficulties Difficulty Suggestions Cannot print over the network. Make sure that your machine is powered on and is online and in Ready mode. Print a Network Configuration list (see Printing Reports on page 25) and check the current Network settings printed in this list.
  • Page 92: Error And Maintenance Messages

    Error and Maintenance messages As with any sophisticated office product, errors may occur and consumable items may need to be replaced. If this happens, your machine identifies the problem and shows a message. The most common error and maintenance messages are shown below. You can correct most errors and clear routine maintenance by yourself.
  • Page 93 Troubleshooting and Routine Maintenance Error Message Cause Action You installed a new ink cartridge Take out the new ink cartridge and Cannot Detect too quickly and the machine did re-install it slowly. not detect it. If you are not using genuine Use a new Genuine Brother Innobella™...
  • Page 94 Error Message Cause Action An ink cartridge is not installed Take out the ink cartridge and re-install it No Cartridge properly. slowly until it clicks. (See Replacing the ink cartridges on page 87.) The memory card or USB Flash Put the correct memory card or USB Flash No File memory drive in the media drive memory drive into the slot again.
  • Page 95 Troubleshooting and Routine Maintenance Error Message Cause Action The machine has a mechanical Open the scanner cover and remove any Unable to Clean XX problem. foreign objects and paper scraps inside the Unable to Init. XX machine. If the error message continues, –OR–...
  • Page 96 Error Message Cause Action A broken device has been Unplug the device from the USB direct Unusable Device connected to the USB direct interface, then press On/Off to turn the Disconnect device from interface. machine off and then on again. front connector &...
  • Page 97: Error Animation

    Troubleshooting and Routine Maintenance Error animation Printer jam or paper jam Error animations automatically display step- Take out the jammed paper depending on by-step instructions when paper gets where it is jammed in the machine. jammed. You can read the steps at your own If the paper support flap is open, close it, pace by pressing c to see the next step and d and then close the paper support.
  • Page 98 Open the Jam Clear Cover (1) at the Lift the scanner cover (1) from the front back of the machine. Pull the jammed side of the machine until it locks paper out of the machine. securely in the open position. Make sure that there is no jammed paper left inside the machine.
  • Page 99: Routine Maintenance

    Troubleshooting and Routine Maintenance Routine maintenance Lift the scanner cover to release the lock ( ). Gently push the scanner cover support down ( ) and close the Replacing the ink cartridges scanner cover ( ) using both hands. Your machine is equipped with an ink dot counter.
  • Page 100 Press down the ink release lever and Turn the green knob on the protective take out the ink cartridge for the color yellow cap clockwise until it clicks to shown on the LCD. release the vacuum seal, then remove the cap (1). Each color has its own correct position.
  • Page 101 Troubleshooting and Routine Maintenance Gently push in the ink cartridge until it IMPORTANT clicks, and then close the ink cartridge cover. • DO NOT take out ink cartridges if you do not need to replace them. If you do so, it may reduce the ink quantity and the machine will not know the quantity of ink left in the cartridge.
  • Page 102: Cleaning The Outside Of The Machine

    Cleaning the outside of the Wipe the inside and outside of the paper tray with a dry, lint-free soft cloth to machine remove dust. IMPORTANT • Use neutral detergents. Cleaning with volatile liquids such as thinner or benzine will damage the outside surface of the machine.
  • Page 103: Cleaning The Scanner Glass

    Troubleshooting and Routine Maintenance Cleaning the scanner glass Cleaning the machine’s printer platen Lift the document cover (1). Clean the scanner glass (2) and the white plastic CAUTION (3) with a soft lint-free cloth moistened with a non-flammable glass cleaner. Be sure to unplug the machine from the AC power outlet before cleaning the printer platen to avoid an electrical shock.
  • Page 104: Cleaning The Paper Pick-Up Rollers

    Cleaning the paper pick-up Cleaning the print head rollers To maintain good print quality, the machine will automatically clean the print head. You Pull the paper tray completely out of the can start the cleaning process manually if machine. there is a print quality problem. Clean the print head and ink cartridges if you Unplug the machine from the AC power get a horizontal line or blank text in the text or...
  • Page 105: Checking The Print Quality

    Troubleshooting and Routine Maintenance Checking the print quality After cleaning is finished, press Color Start. The machine starts printing the Print If faded or streaked colors and text appear on Quality Check Sheet again and then your output, some of the nozzles may be returns to step e.
  • Page 106: Checking The Print Alignment

    Checking the print alignment Checking the ink volume You may need to adjust the print alignment You can check the ink that is left in the after transporting the machine or if your cartridge. printed text becomes blurred or images Press Ink.
  • Page 107: Machine Information

    Troubleshooting and Routine Maintenance Machine Information How to reset the machine Press Menu. Checking the serial number Press a or b to choose You can see the machine’s serial number on Initial Setup. the LCD. Press OK. Press Menu. Press a or b to choose Reset. Press OK.
  • Page 108: Packing And Shipping The Machine

    Packing and shipping IMPORTANT the machine • Make sure that the plastic tabs on both sides of the green protective part (1) have securely clicked into place (2). When you transport the machine, use the packing materials that came with your machine.
  • Page 109 Troubleshooting and Routine Maintenance Lift the machine from the front and hook Wrap the machine in the bag. the tab of the green protective part into the keyed opening (1) on the bottom of the paper tray . Then latch the protective part over the raised portion of the paper tray (2).
  • Page 110: C Menu And Features

    Menu and Features On-screen Mode and menu keys programming Your machine is designed to be easy to Access the main menu, operate with LCD on-screen programming PhotoCapture menu or using the menu keys. User-friendly Scan menu. programming helps you take full advantage of all the menu selections your machine has to offer.
  • Page 111: Menu Table

    Menu and Features Menu table The menu table will help you understand the menu selections and options that are found in the machine's programs. The factory settings are shown in Bold with an asterisk. Menu ( Level 1 Level 2 Level 3 Options Descriptions...
  • Page 112: Network Menu

    Network menu Level 1 Level 2 Level 3 Options Descriptions Page Chooses the BOOT method Network TCP/IP BOOT Method Auto* that best suits you needs. Network Static User’s Guide. RARP BOOTP DHCP Enter the IP address. IP Address [000-255]. [000-255]. [000-255].
  • Page 113 Menu and Features Level 1 Level 2 Level 3 Options Descriptions Page — — You can see your Network MAC Address machine’s Mac address Network (Continued) from the control panel. User’s Guide. — — Restores all network Network Reset settings to factory default. The factory settings are shown in Bold with an asterisk.
  • Page 114 Copy (Default screen) Level1 Level2 Level3 Options Descriptions Page — — Choose the Copy resolution Quality Fast for your type of document. Normal* Best — — — Enlarge/Reduce 100%* — You can choose the Enlarge 104% EXEiLTR enlargement or reduction 186% 4"x6"iLTR ratio for your type of document.
  • Page 115 Menu and Features Level1 Level2 Level3 Options Descriptions Page — — You can save some ink. Ink Save Mode Off* — — You can make N in 1 or Page Layout Off(1 in 1)* Poster copies. 2 in 1 (P) 2 in 1 (L) 4 in 1 (P) 4 in 1 (L)
  • Page 116 Watermark Copy Settings Option1 Option2 Option3 Option4 Descriptions Page — Uses a template to place Template Text CONFIDENTIAL* text into your document as DRAFT a Watermark. COPY Position Pattern Size Small Medium* Large Angle -90° -45°* 0° 45° 90° Transparency Color Orange Yellow...
  • Page 117 Menu and Features Option1 Option2 Option3 Option4 Descriptions Page (Select image Places a logo or text into Media Position from media) your document as a Watermark using an image from removable media. Pattern Size Small Medium* Large Angle -90° -45°* 0°...
  • Page 118: Photo Capture

    Photo Capture ( Level 1 Level 2 Level 3 Options Descriptions Page — — See the print You can preview your View Photo(s) settings in the photos on the LCD. following table. — You can print a thumbnail Print Index Layout Format 6 Images/Line* page.
  • Page 119: Print Settings Menu

    Menu and Features Print Settings menu Option1 Option2 Option3 Option4 Descriptions Page — — Choose the print quality. Print Quality Normal (Does not appear Photo* for DPOF printing.) — — Choose the paper type. Paper Type Plain Paper Inkjet Paper Brother BP71 Other Glossy* (When Letter or...
  • Page 120 Option1 Option2 Option3 Option4 Descriptions Page — — Crops the image around the Cropping margin to fit the paper size or print size. Turn this feature off if you want to print whole images or prevent unwanted cropping. — — Expands the printable area Borderless to fit the edges of the paper.
  • Page 121 Menu and Features Level 1 Option 1 Option 2 Option 3 Descriptions Page — You can choose the scan Scan to Media Quality Color 150 dpi* resolution and file format for (When a memory Color 300 dpi your document. card or USB Color 600 dpi Flash memory drive is inserted.)
  • Page 122: D Specifications

    Specifications General Printer Type Inkjet Piezo with 94 × 1 nozzle Print Method Black: Piezo with 94 × 3 nozzles Color: Memory Capacity 40 MB LCD (liquid crystal display) Wide 3.3 in. (83.8 mm) Color LCD Power Source AC 100 to 120V 50/60Hz Power Consumption Off: Average 0.45 W...
  • Page 123 Specifications Dimensions 5.9 in. (150 mm) 15.4 in. (390 mm) 14.4 in. (365 mm) 14.2 in. (360 mm) 17.7 in. (450 mm) Weight 15.7 lb (7.1 kg) Noise Operating: 50 dB or less 50 °F to 95 °F (10 to 35 °C) Temperature Operating: 68 °F to 91 °F (20 to 33 °C)
  • Page 124: Print Media

    Print media Paper Input Paper Tray Paper Type: Plain Paper, Inkjet Paper (coated paper), Glossy Photo Paper , Transparencies and Envelopes Paper size: Letter, Legal, Executive, A4, A5, A6, JIS B5, Envelopes (commercial No.10, DL, C5, Monarch, JE4), Photo 2L 5" × 7", Index card and Postcard Width: 3 7/8 in.
  • Page 125: Copy

    Specifications Copy Color/Black Yes/Yes Document Size Scanner Glass Width: Max. 8.5 in. (215.9 mm) Scanner Glass Length: Max. 11.7 in. (297 mm) Copy Width: Max. 8.26 in. (210 mm) Multiple Copies Stacks up to 99 pages Enlarge/Reduce 25% to 400% (in increments of 1%) Resolution (Black &...
  • Page 126: Photocapture Center

    ® PhotoCapture Center ® Compatible Media CompactFlash (4 MB - 16 GB) (Type I only) (Microdrive™ is not compatible) (Compact I/O cards such as Compact LAN card and Compact Modem card are not supported.) Memory Stick™ (16 MB - 128 MB) Memory Stick PRO™...
  • Page 127 Specifications xD-Picture Card™ Conventional Card from 16 MB to 512 MB xD-Picture Card™ Type M from 256 MB to 2 GB xD-Picture Card™ Type M 1 GB and 2 GB xD-Picture Card™ Type H from 256 MB to 2 GB USB 2.0 standard USB Mass Storage standard from 16 MB to 32 GB Support format: FAT12/FAT16/FAT32...
  • Page 128: Pictbridge

    PictBridge Compatibility Supports the Camera & Imaging Products Association PictBridge standard CIPA DC-001. Visit http://www.cipa.jp/pictbridge for more information. Interface USB direct interface...
  • Page 129: Scanner

    Specifications Scanner Color/Black Yes/Yes TWAIN Compliant ® ® Yes (Windows 2000 Professional/Windows ® ® Windows XP Professional x64 Edition/Windows Vista Mac OS X 10.3.9 - 10.4.x - 10.5.x WIA Compliant ® ® Yes (Windows /Windows Vista Color Depth 36 bit color Processing (Input) 24 bit color Processing (Output) (Actual Input: 30 bit color/Actual Output: 24 bit color) Resolution...
  • Page 130: Printer

    Printer Printer Driver ® ® Windows 2000 Professional/Windows ® Windows XP Professional x64 Edition/ ® ® Windows Vista /Windows Server 2003 ® Windows Server 2003 x64 Edition ® Windows Server 2008 driver supporting Brother Native Compression mode Mac OS X 10.3.9 - 10.4.x - 10.5.x : Brother Ink Driver Up to 1200 ×...
  • Page 131: Interfaces

    Specifications Interfaces Use a USB 2.0 interface cable that is no longer than 6 feet (2.0 m). Use an Ethernet UTP cable category 5 or greater. Your machine has a USB 2.0 Hi-speed interface. The machine can also be connected to a computer that has a USB 1.1 interface.
  • Page 132: Computer Requirements

    Computer requirements SUPPORTED OPERATING SYSTEMS AND SOFTWARE FUNCTIONS Hard Disk Space to install Computer Platform & Supported Processor Minimum Recommended Operating System PC Software Minimum Interface Version Functions Speed Drivers Applications ® ® ® ® Windows Windows 2000 Printing, USB, Intel Pentium 64 MB...
  • Page 133: Consumable Items

    Specifications Consumable items The machine uses individual Black, Yellow, Cyan and Magenta ink cartridges that are separate from the print head assembly. Service Life of Ink Starter ink cartridges are in the box. The first time you install the ink Cartridge cartridges the machine will use extra ink to fill the ink delivery tubes.
  • Page 134: Network (Lan)

    Network (LAN) You can connect your machine to a network for Network Printing, ® 1 Network Scanning and access photos from PhotoCapture Center Also included is Brother BRAdmin Light Network Management software. Support for ® ® Windows 2000 Professional/Windows ® ®...
  • Page 135: E Glossary

    Glossary This is a comprehensive list of features and terms that appear in Brother manuals. Availability of these features depends on the model you purchased. Brightness PictBridge Changing the Brightness makes the whole Allows you to print photos directly from image lighter or darker.
  • Page 136: Index

    Index watermark ..........34 using a media card ......34 using a paper document ....35 Accessories and supplies ......ii using a USB Flash memory drive ..34 Apple Macintosh using template ........34 See Software User's Guide on the CD-ROM.
  • Page 137 Ink cartridges On/Off key ..........6 checking ink volume ......94 Out of Memory message ......82 ink dot Counter ........87 replacing ..........87 Ink key ............7 Innobella™ ..........121 Packing and shipping the machine ..96 Paper ..........17 capacity ..........20 loading ........9 Jams loading envelopes and postcards ..
  • Page 138 Print settings Resolution Brightness ..........51 copy ............ 113 Contrast ..........51 print ............ 118 Paper type & size .......50 scan ............ 117 Quality ......... 49 Return to factory setting .....53 Set new default ........53 Safety Instructions ........69 Printing Scannable area ........22 all photos ..........47 index ..........42 Scanner glass...
  • Page 139 EQUIPMENT ATTACHMENT LIMITATIONS (Canada only) NOTICE This product meets the applicable Industry Canada technical specifications.
  • Page 140 Brother International Corporation 100 Somerset Corporate Boulevard P.O. Box 6911 Bridgewater, NJ 08807-0911 USA Brother International Corporation (Canada) Ltd. 1 rue Hôtel de Ville, Dollard-des-Ormeaux, QC, Canada H9B 3H6 Visit us on the World Wide Web http://www.brother.com These machines are made for use in the USA and Canada only. We cannot recommend using them overseas because the power requirements of your Digital Copier/Printer may not be compatible with the power available in foreign countries.

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