de Jong Duke Virtu User Manual
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de Jong Duke Virtu User Manual

Cec medium cabinet 70/90 coex® brewer
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User Manual
Virtu Coffee Machine
CEC Medium Cabinet
70/90 CoEx® brewer
5DUCEK20M EN V2.1

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Summary of Contents for de Jong Duke Virtu

  • Page 1 User Manual Virtu Coffee Machine CEC Medium Cabinet 70/90 CoEx® brewer 5DUCEK20M EN V2.1...

  • Page 2: Preface

    • All information for normal daily use is found in the paragraph Using the coffee machine (on page 33). Virtu CEC Medium Cabinet 70/90 CoEx® brewer User Manual 5DUCEK20M EN V2.1...

  • Page 3: Service And Support

    Company name: Address: Area code - City: Country: Telephone: E-mail: Record the serial number of the coffee machine in this box. Mention it when service is required. Serial number: Virtu CEC Medium Cabinet 70/90 CoEx® brewer User Manual 5DUCEK20M EN V2.1...

  • Page 4: Table Of Contents

    3.2.6 Message submenu..............30 Virtu CEC Medium Cabinet 70/90 CoEx® brewer User Manual 5DUCEK20M EN V2.1...
  • Page 5 5.6.25 The service key..............93 Virtu CEC Medium Cabinet 70/90 CoEx® brewer User Manual 5DUCEK20M EN V2.1...
  • Page 6 7.3 Disassembly and recycling..............104 Virtu CEC Medium Cabinet 70/90 CoEx® brewer User Manual 5DUCEK20M EN V2.1...
  • Page 7 8.2 Declaration of conformity..............109 Virtu CEC Medium Cabinet 70/90 CoEx® brewer User Manual 5DUCEK20M EN V2.1...

  • Page 8: About This Manual

    This manual uses the following text conventions: • Actions that you should perform in a specific sequence are numbered, for instance, e.g.: 1. Open the door of the coffee machine. Virtu CEC Medium Cabinet 70/90 CoEx® brewer User Manual 5DUCEK20M EN V2.1...

  • Page 9: Related Documents

    • Spare parts manual containing relevant information for identification of the spare parts. • Third party documentation contains the available documentation of third-party machine parts. Virtu CEC Medium Cabinet 70/90 CoEx® brewer User Manual 5DUCEK20M EN V2.1...

  • Page 10: Availability Of This Manual

    De Jong DUKE expects that the operator is trained according to the activities and that the appropriate documentation is available for the operator. Virtu CEC Medium Cabinet 70/90 CoEx® brewer User Manual 5DUCEK20M EN V2.1...

  • Page 11: Safety

    DANGER Indicates a hazardous situation that, if not avoided, can result in death or serious injury. Virtu CEC Medium Cabinet 70/90 CoEx® brewer User Manual 5DUCEK20M EN V2.1...

  • Page 12: Safety And Warnings

    • Use the machine only in areas where trained personnel can monitor the operation. • Water and electrical connections must conform to local regulations. • Make sure a waterlock is used in the water connection. Virtu CEC Medium Cabinet 70/90 CoEx® brewer User Manual 5DUCEK20M EN V2.1...
  • Page 13 • Damaged water connection hoses may only be repaired by trained personnel. • Make sure to follow instructions on all safety labels on and in the coffee machine. • Do not remove safety labels. Virtu CEC Medium Cabinet 70/90 CoEx® brewer User Manual 5DUCEK20M EN V2.1...

  • Page 14: Installation

    Contact your supplier (see Service and support on page 3) for more information. Virtu CEC Medium Cabinet 70/90 CoEx® brewer User Manual 5DUCEK20M EN V2.1...

  • Page 15: Description

    To improve clarity, colors in the pictures may be different from the actual colors. More details are also found in the chapter Technical specifications (on page 103). Virtu CEC Medium Cabinet 70/90 CoEx® brewer User Manual 5DUCEK20M EN V2.1...

  • Page 16: Front View

    10. IrDA sensor — optional 11. Door lock and key *) If the machine contains a cup dispencer, only one cup stand is used and outlets (6 + 9) are centralized. Virtu CEC Medium Cabinet 70/90 CoEx® brewer User Manual 5DUCEK20M EN V2.1...

  • Page 17: Inside View

    19. CoEx brewer outlet 20. Power switch 21. Grinder outlet 22. Grinder 23. Bean canister locking slider 24. Bean canister 25. Bean canister lid 26. Bean canister lid lock -- optional Virtu CEC Medium Cabinet 70/90 CoEx® brewer User Manual 5DUCEK20M EN V2.1...

  • Page 18: Door Interior

    7. Payment device - coin acceptor — optional 8. USB port location without installed payment device 9. Jug key — optional 10. USB port location with installed payment device Virtu CEC Medium Cabinet 70/90 CoEx® brewer User Manual 5DUCEK20M EN V2.1...

  • Page 19: Inside View Base Cabinet - Optional

    1. Base cabinet 2. Waste bin 3. Chiller sub cabinet -- optional 4. Chiller flush button CO -- optional 5. Waste water bin 6. Waste water bin sensor -- optional Virtu CEC Medium Cabinet 70/90 CoEx® brewer User Manual 5DUCEK20M EN V2.1...

  • Page 20: User Interface

    All screens and menus are explained in detail in the next sections. Using the touchscreen to dispense a beverage is explained in the chapter Using the coffee machine (on page 33). Virtu CEC Medium Cabinet 70/90 CoEx® brewer User Manual 5DUCEK20M EN V2.1...

  • Page 21: Main Menu - Cup Dispensing

    Message submenu (on page 30) to see all messages completely. Check the Message submenu (on page 30) for more details. • Clock Virtu CEC Medium Cabinet 70/90 CoEx® brewer User Manual 5DUCEK20M EN V2.1...
  • Page 22 If more languages are available the screen shows a selection of language buttons. Tap on the desired language button to change the text on the screen to the selected language. Virtu CEC Medium Cabinet 70/90 CoEx® brewer User Manual 5DUCEK20M EN V2.1...

  • Page 23: Additional Options Submenu

    Tap the desired canister. • Strength selection bar: to adjust the amount of coffee ingredient. The default strength is the middle button. The selected strength will be highlighted. Virtu CEC Medium Cabinet 70/90 CoEx® brewer User Manual 5DUCEK20M EN V2.1...
  • Page 24 The button is disabled if no full payment is made or if another problem is found that prevents the dispense. Check the displayed message(s) in the message area. Virtu CEC Medium Cabinet 70/90 CoEx® brewer User Manual 5DUCEK20M EN V2.1...

  • Page 25: Jug Dispensing Submenu

    (on page 95). • The [Cup mode] button. Tap it to cancel the jug selection and return to the Main menu (see Main menu - Cup dispensing page 21). Virtu CEC Medium Cabinet 70/90 CoEx® brewer User Manual 5DUCEK20M EN V2.1...

  • Page 26: Number Selection Submenu

    • Tap the [Start] button to start the preparation and dispense of the beverage. • Tap the [Cancel] button to exit the number selection and return to the Main menu. Virtu CEC Medium Cabinet 70/90 CoEx® brewer User Manual 5DUCEK20M EN V2.1...
  • Page 27 • The Message area displays relevant messages of the coffee machine. Details of all messages and possible solutions to solve simple issues are listed in the section Messages page 95). Virtu CEC Medium Cabinet 70/90 CoEx® brewer User Manual 5DUCEK20M EN V2.1...

  • Page 28: Dispense Submenu

    (on page 26) — optional for quick dispense of the preferred beverage. • The [Stop] button. Tap it to abort the current dispense and return to the Main menu (see Main menu - Cup dispensing page 21). Virtu CEC Medium Cabinet 70/90 CoEx® brewer User Manual 5DUCEK20M EN V2.1...

  • Page 29: Ready Submenu

    (on page 26) — optional. • The [Cancel] button. Tap it or remove the cup/jug to return to the Main menu (see Main menu - Cup dispensing on page 21). Virtu CEC Medium Cabinet 70/90 CoEx® brewer User Manual 5DUCEK20M EN V2.1...

  • Page 30: Message Submenu

    When this message is displayed some or all beverage selection buttons are disabled. When the boilers are filled and the water level is correct the message is removed and the selection buttons are enabled. Virtu CEC Medium Cabinet 70/90 CoEx® brewer User Manual 5DUCEK20M EN V2.1...
  • Page 31 Details of all messages and possible solutions to solve simple issues are listed in section Messages (on page 95). Virtu CEC Medium Cabinet 70/90 CoEx® brewer User Manual 5DUCEK20M EN V2.1...

  • Page 32: Information Submenu

    The customized information image shows details about the beverage or coffee machine and is defined for every available language (for example: Food allergy warnings). Tap the [Cancel] button to return to the Main menu. Virtu CEC Medium Cabinet 70/90 CoEx® brewer User Manual 5DUCEK20M EN V2.1...

  • Page 33: Using The Coffee Machine

    Perform the steps described in the procedure Switch on the machine (see Switch on on page 46). Fill up the ingredient canisters Perform the steps described in the procedure Fill up the ingredient canisters (on page 84). Virtu CEC Medium Cabinet 70/90 CoEx® brewer User Manual 5DUCEK20M EN V2.1...

  • Page 34: Procedures

    Cup dispensing by number — optional (on page 36). ▪ To fill (part of) a jug continue with the procedure dispensing (on page 37). Virtu CEC Medium Cabinet 70/90 CoEx® brewer User Manual 5DUCEK20M EN V2.1...

  • Page 35: Cup Dispensing

    [Cancel] button and select the next beverage. 8. The prepared drink is ready. WARNING Hot liquid can leak from the outlet nozzle after the dispense is finished. Virtu CEC Medium Cabinet 70/90 CoEx® brewer User Manual 5DUCEK20M EN V2.1...

  • Page 36: Cup Dispensing By Number - Optional

    [Cancel] button and select the next beverage. 5. The prepared drink is ready. WARNING Hot liquid can leak from the outlet nozzle after the dispense is finished. Virtu CEC Medium Cabinet 70/90 CoEx® brewer User Manual 5DUCEK20M EN V2.1...

  • Page 37: Jug Dispensing

    WARNING If jugs are not correctly placed, the machine can spill hot liquid down the front. This can cause serious scalding injuries. Virtu CEC Medium Cabinet 70/90 CoEx® brewer User Manual 5DUCEK20M EN V2.1...
  • Page 38 ▪ the message will remain visible on the screen until the cup/jug is removed. ▪ to add an additional beverage to the same cup/jug tap the [Cancel] button. Virtu CEC Medium Cabinet 70/90 CoEx® brewer User Manual 5DUCEK20M EN V2.1...
  • Page 39 CAUTION - Hot liquid can leak from the outlet nozzle after the dispense is finished. 9. The filled jug is ready. 10. Pull down the cup stands to the original position. Virtu CEC Medium Cabinet 70/90 CoEx® brewer User Manual 5DUCEK20M EN V2.1...

  • Page 40: Payment

    2. Make the full payment. ▪ The entered credit amount is calculated and shown on screen. NOTE The [Start] button will remain disabled until full payment is made. Virtu CEC Medium Cabinet 70/90 CoEx® brewer User Manual 5DUCEK20M EN V2.1...

  • Page 41: Preventive Maintenance

    This guide is published by the European Vending and Coffee Association and has been prepared to help ensure that a hygienic product is delivered to the customer on every occasion. Virtu CEC Medium Cabinet 70/90 CoEx® brewer User Manual 5DUCEK20M EN V2.1...

  • Page 42: Preventive Maintenance Schedule

    Interval column codes Daily Weekly Monthly Every 6 months NOTE Increase the brewer cleaning frequency, if the coffee machine dispenses a lot of coffee related beverages every day. Virtu CEC Medium Cabinet 70/90 CoEx® brewer User Manual 5DUCEK20M EN V2.1...

  • Page 43: Daily Maintenance

    (on page 91). Clean the touchscreen (on page 92). 13. Check correct functioning by taking a test beverage. Each step is described in detail in the next sections. Virtu CEC Medium Cabinet 70/90 CoEx® brewer User Manual 5DUCEK20M EN V2.1...

  • Page 44: Weekly Maintenance

    Each step is described in detail in the next sections. NOTE Increase the brewer cleaning frequency, if the coffee machine dispenses a lot of coffee related beverages every day. Virtu CEC Medium Cabinet 70/90 CoEx® brewer User Manual 5DUCEK20M EN V2.1...

  • Page 45: Monthly Maintenance

    Each step is described in detail in the next sections. NOTE Increase the brewer cleaning frequency, if the coffee machine dispenses a lot of coffee related beverages every day. Virtu CEC Medium Cabinet 70/90 CoEx® brewer User Manual 5DUCEK20M EN V2.1...

  • Page 46: Preventive Maintenance Procedures

    5.6.3 Close the door Procedure Perform the following steps: 1. Insert the key in the lock of the door of the coffee machine. Virtu CEC Medium Cabinet 70/90 CoEx® brewer User Manual 5DUCEK20M EN V2.1...

  • Page 47: Open Or Close Top Lid

    The top lid stays open in the upright position. 2. To close, swing the opened top lid back down. Make sure it is lowered completely and locks when the door is closed. Virtu CEC Medium Cabinet 70/90 CoEx® brewer User Manual 5DUCEK20M EN V2.1...

  • Page 48: Switch Off / Putting Out Of Order

    ▪ switch off the power supply (pulling the plug from the wall socket is sufficient). This will also prevent unnecessary use of energy. See also section: Extended down time (on page 14). Virtu CEC Medium Cabinet 70/90 CoEx® brewer User Manual 5DUCEK20M EN V2.1...

  • Page 49: Scheduled Rinse

    ▪ Total time to rinse is 1 to 2 minutes. 4. Remove the rinsing tub. 5. The machine returns to the Main menu (see Main menu - Cup dispensing on page 21) and is ready for use. Virtu CEC Medium Cabinet 70/90 CoEx® brewer User Manual 5DUCEK20M EN V2.1...

  • Page 50: Flush Mixers And Brewer

    4. Tap the [Rinse] button from the Service menu. ▪ Hot water from the boiler flows through the mixers and brewer. 5. Repeat the previous step until clean water comes out of the machine. Virtu CEC Medium Cabinet 70/90 CoEx® brewer User Manual 5DUCEK20M EN V2.1...

  • Page 51: Clean Waste Bucket

    ▪ G) Place the drip bucket on the left and the waste guide on the right side in the machine. 5. Make sure the water level sensor is placed inside the drip bucket. Virtu CEC Medium Cabinet 70/90 CoEx® brewer User Manual 5DUCEK20M EN V2.1...

  • Page 52: Clean The Cup Stand

    3. If needed, repeat the steps to remove the other cup stand. 4. Rinse all removed items with clean warm water. Virtu CEC Medium Cabinet 70/90 CoEx® brewer User Manual 5DUCEK20M EN V2.1...
  • Page 53 6. Turn the cup stand towards the other hinge pin and push the leg with a little force onto it. 7. Repeat the last steps to install the other cup stand. Virtu CEC Medium Cabinet 70/90 CoEx® brewer User Manual 5DUCEK20M EN V2.1...

  • Page 54: Clean The Waste Bin In The Base Cabinet

    1. Remove the waste bin(s) from the base cabinet. 2. Rinse the removed bin(s) with clean warm water. 3. Dry the bin(s) completely. 4. Place the waste bin(s) in the base cabinet. Virtu CEC Medium Cabinet 70/90 CoEx® brewer User Manual 5DUCEK20M EN V2.1...
  • Page 55 5. When used, make sure that the waste water level sensor is placed inside the left waste bin. Virtu CEC Medium Cabinet 70/90 CoEx® brewer User Manual 5DUCEK20M EN V2.1...

  • Page 56: Clean The Drip Tray

    2. Pull the drip tray in the direction of the arrow and remove it from the machine. 3. Rinse all removed items with clean warm water. 4. Dry all items. Virtu CEC Medium Cabinet 70/90 CoEx® brewer User Manual 5DUCEK20M EN V2.1...
  • Page 57 7. Push the jug stand down to secure it properly to the door and the support guides (2). 8. Depending on the model: place the metal inlay grid. Virtu CEC Medium Cabinet 70/90 CoEx® brewer User Manual 5DUCEK20M EN V2.1...

  • Page 58: Clean The Mixing System

    All pictures show a generic configuration. The actual model can be different. To improve clarity, colors in the pictures may be different from the actual colors. 1. Remove the outlet hoses from the mixers. Virtu CEC Medium Cabinet 70/90 CoEx® brewer User Manual 5DUCEK20M EN V2.1...
  • Page 59 3. Turn the bayonet catches counterclockwise (approx. 10º). 4. Pull the mixer houses in the direction of the arrow and remove them from the machine. Virtu CEC Medium Cabinet 70/90 CoEx® brewer User Manual 5DUCEK20M EN V2.1...
  • Page 60 º 6. Turn the bayonet catches counterclockwise (approx. 10 again to release and pull them in the direction of the arrow away from the machine Virtu CEC Medium Cabinet 70/90 CoEx® brewer User Manual 5DUCEK20M EN V2.1...
  • Page 61 8. Remove the exhaust filter from the drawer. 9. Rinse out all removed parts of the mixing system with clean warm water. Virtu CEC Medium Cabinet 70/90 CoEx® brewer User Manual 5DUCEK20M EN V2.1...
  • Page 62 12. Insert the mixer exhaust filter in the filter drawer. CAUTION Make sure the exhaust filter is completely dry before installing it in the filter drawer. Virtu CEC Medium Cabinet 70/90 CoEx® brewer User Manual 5DUCEK20M EN V2.1...
  • Page 63 13. Install the filter drawer. 14. Install the bayonet catches and turn clockwise (approx. 10º). Virtu CEC Medium Cabinet 70/90 CoEx® brewer User Manual 5DUCEK20M EN V2.1...
  • Page 64 15. Install the mixer propellers. NOTE Make sure that the arrow on the mixer propeller points in the direction of the flat side of the shaft. 16. Install the mixer houses. Virtu CEC Medium Cabinet 70/90 CoEx® brewer User Manual 5DUCEK20M EN V2.1...
  • Page 65 17. Turn the bayonet catches clockwise to lock the mixer houses. 18. Install the canister outlets on the canisters and make sure the locations and positions are correct. 19. Connect the outlet hoses to the mixers. Virtu CEC Medium Cabinet 70/90 CoEx® brewer User Manual 5DUCEK20M EN V2.1...

  • Page 66: Remove And Clean The Brewer

    • At least once a week, increase the frequency if needed. Procedure Perform the following steps: 1. Loosen the brewer outlet from the brewer together with the connecting hose and outlet nozzle. Virtu CEC Medium Cabinet 70/90 CoEx® brewer User Manual 5DUCEK20M EN V2.1...
  • Page 67 3. Push the fixation handle upwards and, while keeping the handle in the upward position, pull and lift the brewer in the direction of the arrow out of the coffee machine. Virtu CEC Medium Cabinet 70/90 CoEx® brewer User Manual 5DUCEK20M EN V2.1...
  • Page 68 5. Rinse the brewer and the other removed parts with clean warm water. 6. Remove any residue inside the brewer outlet pipes with a small pipe brush cleaner. Virtu CEC Medium Cabinet 70/90 CoEx® brewer User Manual 5DUCEK20M EN V2.1...
  • Page 69 8. Install the Brewer outlet with the outlet hose. ▪ To prevent leaking make sure the CoEx outlet (see inset) is pushed completely on the outlet pipes of the brewer head. Virtu CEC Medium Cabinet 70/90 CoEx® brewer User Manual 5DUCEK20M EN V2.1...

  • Page 70: Clean Brewer With Cleaning Tablet

    Open the door (on page 46). 2. In the Service menu tap the [Weekly cleaning cycle brewer] button. NOTE Depending on model the button text can be different. Virtu CEC Medium Cabinet 70/90 CoEx® brewer User Manual 5DUCEK20M EN V2.1...
  • Page 71 ▪ Follow the Cleaning Cycle instruction shown on-screen and described in the next steps. 3. Place the cleaning tablet in the brewer. WARNING Wear protective clothing, gloves and safety glasses when working with cleaning tablets. Virtu CEC Medium Cabinet 70/90 CoEx® brewer User Manual 5DUCEK20M EN V2.1...
  • Page 72 6. In the Service menu tap the button [Start the cleaning cycle]. ▪ Wait until the cleaning cycle is completely finished. Remove the service key (on page 94) from the door. 8. Remove and empty the rinsing tub. Virtu CEC Medium Cabinet 70/90 CoEx® brewer User Manual 5DUCEK20M EN V2.1...

  • Page 73: Unblock The Grinder

    ▪ S) the original Schaerer grinder, that contains a gear-like top. If the machine contains a D-grinder continue the cleaning procedure with step 5. Cleaning the Schaerer grinder is described in the next steps. Virtu CEC Medium Cabinet 70/90 CoEx® brewer User Manual 5DUCEK20M EN V2.1...
  • Page 74 12. If needed, rotate the squared top a little to allow the ribbed shaft to fit the grinder motor and is fully lowered inside the grinder base. Virtu CEC Medium Cabinet 70/90 CoEx® brewer User Manual 5DUCEK20M EN V2.1...
  • Page 75 5. To clean the D-grinder, lift and remove the grinder from the base. 6. Pull out the clips of the grinder outlet (1), slide the outlet from the grinder house (2) and remove it from the grinder. Virtu CEC Medium Cabinet 70/90 CoEx® brewer User Manual 5DUCEK20M EN V2.1...
  • Page 76 8. Clean both grinder discs and the inside of the grinder house. 9. Place the grinder house top assembly, and turn it in the direction of the arrow to lock. Virtu CEC Medium Cabinet 70/90 CoEx® brewer User Manual 5DUCEK20M EN V2.1...
  • Page 77 Dispense two cups of coffee to fill up the grinder with fresh coffee and throw the contents of the cups away. 15. Check correct functioning by taking a test coffee. Virtu CEC Medium Cabinet 70/90 CoEx® brewer User Manual 5DUCEK20M EN V2.1...

  • Page 78: Fill Up The Cup Dispenser - Optional

    2. On the inside of the door flip up the locking lever of the cup dispenser door. 3. Open the cup dispenser door. NOTE Be careful when opening the cup dispenser door. Cups can fall out. Virtu CEC Medium Cabinet 70/90 CoEx® brewer User Manual 5DUCEK20M EN V2.1...
  • Page 79 5. To prevent damage to the cups do not stack them higher then the top support plate. Remove all cups visible above the support plate. 6. Close and lock the dispenser door. Virtu CEC Medium Cabinet 70/90 CoEx® brewer User Manual 5DUCEK20M EN V2.1...

  • Page 80: Clean The Canisters

    7. Dry the canisters thoroughly on the inside and outside. WARNING Do not fill the canisters until they are completely dry. The product may form lumps which makes the system unusable. Virtu CEC Medium Cabinet 70/90 CoEx® brewer User Manual 5DUCEK20M EN V2.1...

  • Page 81: Clean The Cold Water Outlet Nozzle - Optional

    8. Select a full jug of cold water and dispense at least 1 liter of cold water and ensure any cleaning residue is flushed out. Virtu CEC Medium Cabinet 70/90 CoEx® brewer User Manual 5DUCEK20M EN V2.1...

  • Page 82: Deep Clean The Cold Water Outlet Nozzle - Optional

    6. Soak a clean disposable cloth in disinfectant solution, ensure that the whole area is wiped. 7. Leave for 10 minutes. Virtu CEC Medium Cabinet 70/90 CoEx® brewer User Manual 5DUCEK20M EN V2.1...
  • Page 83 13. Select a full jug of cold water and dispense at least 1 liter of cold water and ensure any cleaning residue is flushed out. Virtu CEC Medium Cabinet 70/90 CoEx® brewer User Manual 5DUCEK20M EN V2.1...

  • Page 84: Fill Up The Ingredient Canisters

    NOTE Filling the canisters must be done outside the machine. 3. Remember (or write down) the position of the outlets and turn the outlets of the canisters upwards. Virtu CEC Medium Cabinet 70/90 CoEx® brewer User Manual 5DUCEK20M EN V2.1...
  • Page 85 7. Fill the canister with the ingredient indicated on the canister. Do not fill the canisters more than necessary for one or two days. This will keep the products fresh. Virtu CEC Medium Cabinet 70/90 CoEx® brewer User Manual 5DUCEK20M EN V2.1...
  • Page 86 Check the position of the outlet of the canister. It must be positioned towards the brewer or correct mixing bowl. 10. Close the top lid (see Open or close top lid on page 47) of the machine. Virtu CEC Medium Cabinet 70/90 CoEx® brewer User Manual 5DUCEK20M EN V2.1...

  • Page 87: Fill Up The Bean Canister

    47) of the coffee machine. NOTE Filling the canisters must be done outside the machine. 3. Locate the canister locking slider in between the grinder and the bean canister. Virtu CEC Medium Cabinet 70/90 CoEx® brewer User Manual 5DUCEK20M EN V2.1...
  • Page 88 This will keep the products fresh. 9. Place the back side of the lid on the canister and then lower the front side. Lock the lid (optional). Virtu CEC Medium Cabinet 70/90 CoEx® brewer User Manual 5DUCEK20M EN V2.1...
  • Page 89 11. Push the canister locking slider back in the direction of the arrow to open the bean canister and secure it to the grinder base. 12. Repeat the procedure if more bean canisters must be filled Virtu CEC Medium Cabinet 70/90 CoEx® brewer User Manual 5DUCEK20M EN V2.1...

  • Page 90: Enter Canister Ingredient Levels - Optional

    50%. 4. Repeat the steps for each canister that is filled up (or where the shown value is not correct) or tap [Exit] to leave the Service menu. Virtu CEC Medium Cabinet 70/90 CoEx® brewer User Manual 5DUCEK20M EN V2.1...

  • Page 91: Clean The Outside Of The Machine

    Perform the following steps: 1. Clean the outside of the machine with a soft damp cloth. NOTE Do not use aggressive cleaning products or abrasives to clean (parts of) the machine. Virtu CEC Medium Cabinet 70/90 CoEx® brewer User Manual 5DUCEK20M EN V2.1...

  • Page 92: Clean The Touchscreen

    - Prevent dripping, do not use too much cleaning liquid on the cloth. 3. After some time, the touchscreen is switched on again. The machine returns to the Main menu and is ready for use. Virtu CEC Medium Cabinet 70/90 CoEx® brewer User Manual 5DUCEK20M EN V2.1...

  • Page 93: The Service Key

    When the service key is inserted, the machine is powered up with open door. Parts in the machine can move and hot water can flow out. Only insert the service key when requested. Virtu CEC Medium Cabinet 70/90 CoEx® brewer User Manual 5DUCEK20M EN V2.1...

  • Page 94: Remove The Service Key

    Use the following parts to perform the procedure: • Green service key. Procedure Perform the following steps: 1. Turn the Service key a quarter turn (90°). 2. Remove the Service key from the door. Virtu CEC Medium Cabinet 70/90 CoEx® brewer User Manual 5DUCEK20M EN V2.1...

  • Page 95: Troubleshooting

    Cause After a defined number of consumptions, the touchscreen needs to be cleaned. Solution Perform the steps as explained in the section Clean the touchscreen (on page 92). Virtu CEC Medium Cabinet 70/90 CoEx® brewer User Manual 5DUCEK20M EN V2.1...

  • Page 96: Message: Cleaning Error

    2. Make sure the water level sensors in the drip bucket / drip tray are dry. See section Daily maintenance (on page 43). 6.1.8 Message: Empty waste bucket Message Empty waste bucket Virtu CEC Medium Cabinet 70/90 CoEx® brewer User Manual 5DUCEK20M EN V2.1...

  • Page 97: Message Enough Water

    Unblock the grinder on page 73) 6.1.12 Message: Heating boiler Message Heating boiler Solution Perform the following steps to solve the problem: 1. Wait until boiler is heated. Virtu CEC Medium Cabinet 70/90 CoEx® brewer User Manual 5DUCEK20M EN V2.1...

  • Page 98: Message: Install Waste Bucket

    Message Not all ingredients available Solution Perform the following steps to solve the problem: 1. One or more canisters must be refilled. See section Fill the ingredient canisters. Virtu CEC Medium Cabinet 70/90 CoEx® brewer User Manual 5DUCEK20M EN V2.1...

  • Page 99: Message: No Coffee Detected In Brewer

    1. If cup is placed in the correct position clean the cup sensor. 6.1.21 Message: Place cup right Message Place cup right Cause Cup needs to be placed under the water dispensing nozzle before the [Start] button is available. Virtu CEC Medium Cabinet 70/90 CoEx® brewer User Manual 5DUCEK20M EN V2.1...

  • Page 100: Message: Please Load Configuration

    Message Startup problem Solution 1. Open/connect the water supply and restart the machine. If the problem persists: Consult the service engineer (see Service and support on page 3). Virtu CEC Medium Cabinet 70/90 CoEx® brewer User Manual 5DUCEK20M EN V2.1...

  • Page 101: Message Temp. Sensor Disconnected

    1. Empty waste bucket (see Clean waste bucket on page 51). ▪ If message is still shown, remove the waste bucket and wait 6 seconds before placing it back. Virtu CEC Medium Cabinet 70/90 CoEx® brewer User Manual 5DUCEK20M EN V2.1...

  • Page 102: Message: Water Filter Installed

    Service and support on page 6.1.33 Message: Ready, take your cup Message Ready, take your cup Cause The dispense of the beverage is finished. Solution Remove the cup or jug. Virtu CEC Medium Cabinet 70/90 CoEx® brewer User Manual 5DUCEK20M EN V2.1...

  • Page 103: Technical Specifications

    3. Model code 7. Water connection specifications 4. Model name / configuration 8. Markings for conformity, disposal and use. NOTE Data shown in the picture is for illustration purposes only. Virtu CEC Medium Cabinet 70/90 CoEx® brewer User Manual 5DUCEK20M EN V2.1...

  • Page 104: Disassembly And Recycling

    7.3 Disassembly and recycling The coffee machine contains recyclable materials. Dispose of the coffee machine in conformity with local laws and regulations. Virtu CEC Medium Cabinet 70/90 CoEx® brewer User Manual 5DUCEK20M EN V2.1...

  • Page 105: Technical Specifications

    + 10 °C ~ + 50 °C When in use + 5 °C ~ + 40 °C Machine sound pressure Standby < 20 dB(A) £ 61.97 dB(A) Grinder / Coffee Virtu CEC Medium Cabinet 70/90 CoEx® brewer User Manual 5DUCEK20M EN V2.1...

  • Page 106: Cup And Jug Sizes

    85 mm B. Jugs Maximum jug height 180 mm Maximum jug diameter 135 mm (*) The height of the cup stand is fixed and depends on specifications during ordering. Virtu CEC Medium Cabinet 70/90 CoEx® brewer User Manual 5DUCEK20M EN V2.1...

  • Page 107: Manufacturer Contact Information

    +1 734 403 1708 www.dejongduke.nl www.dejongduke.com support@dejongduke.nl support@dejongduke.com Service and support For questions, service and ingredients for this coffee machine: Consult the service engineer (see Service and support on page 3). Virtu CEC Medium Cabinet 70/90 CoEx® brewer User Manual 5DUCEK20M EN V2.1...

  • Page 108: Appendix

    Appendix 8.1 Appendix list Information related to this document and the coffee machine are: • Declaration of conformity (on page 109). Virtu CEC Medium Cabinet 70/90 CoEx® brewer User Manual 5DUCEK20M EN V2.1...

  • Page 109: Declaration Of Conformity

    8.2 Declaration of conformity Virtu CEC Medium Cabinet 70/90 CoEx® brewer User Manual 5DUCEK20M EN V2.1...
  • Page 110 Virtu CEC Medium Cabinet 70/90 CoEx® brewer User Manual 5DUCEK20M EN V2.1...

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