3.4.15 Trouble Shooting - Delta DX-2100 Series User Manual

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Diagnosing Method
Selections are "Ping Test", "Route Trace" and "Cloud Service
Diagnose".
Host Name/IP Address
Select the domain name or IP address of the server that you want
to test. The default options are www.google.com, www.yahoo.com,
www.MSN.com, www.amazon.com, www.wikipedia.org,
www.facebook.com, www.diacloudsolutions.com and others. When
users choose others, users can input the domain/IP manual.
Notice
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This function would be disabled when the setting of diagnosing
method is "Cloud Service Diagnose".
Start
Click "Start" to start the network diagnosing. While running the
network diagnosing, the settings cannot be changed.

3.4.15 Trouble shooting

Under normal conditions of network, if the connection with DIACloud has been failing over 30 mins after enabling the
Trouble Shooting function, the device will begin to upload all device logs to the specific server directly.
Trouble Shooting

Enable:
1. Upload all device logs to the specified server directory for
engineers to troubleshoot remotely. If the problem persists,
the time interval for the device to upload the logs is 1, 2, 4,
5, 16, and 24 and then the time interval is fixed to every 24
hours.

Disable: No operation.
Notice
It is suggested to disable this function. However you should enable
this function, if the engineer analyzed and advised you to, when some
issues occur.
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Description
Description
Default
Ping Test
www.diacloudsolutions.com
N/A
Default
Disable