VeriFone T650p Installation Manual
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Summary of Contents for VeriFone T650p
- Page 1 T650p Installation Guide Verifone Part Number DOC560-006-EN-B, Revision B...
- Page 2 Verifone, Inc. The information contained in this document is subject to change without notice. Although Verifone has attempted to ensure the accuracy of the contents of this document, this document may include errors or omissions. The examples and sample programs are for illustration only and may not be suited for your purpose.
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Page 3: Table Of Contents
T650p Full-Feature Base ........ - Page 4 T650p Base ........
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Page 5: Preface
Chapter Troubleshooting Guidelines. Provides troubleshooting guidelines, should you encounter a problem in device installation. Related To learn more about the T650p, refer to the following set of documents: Documentation VPN -DOC560-005-EN-A T650p Certifications and Regulations VPN -DOC560-007-EN-A T650p Quick Installation Guide... -
Page 6: Conventions And Acronyms
Alternating Current Acorn RISC Machine Europay MasterCard and VISA Liquid Crystal Display Near Field Communication Merchandise Return Authorization Payment Card Industry PIN Entry Device PSAM Purchase Security Application Module Personal Identification Number Universal Serial Bus Verifone Part Number T650 NSTALLATION UIDE... -
Page 7: Device Overview
Verifone’s estate management solution. The T650p device supports Bluetooth and Wi-Fi and meets PCI-PTS 5.X SRED requirements for maximum security. The Verifone T650p device supports all payment methods - magnetic stripe, EMV, and NFC/Contactless Reader, including Apple Pay, Google Pay, and Samsung Pay mobile wallets. - Page 8 EVICE VERVIEW Key Features and Benefits Processor Cortex A7 Quad Core, 1.1GHz • (QCOM 8909) • Memory 2 GB RAM/16 GB ROM • 32 GB SD • Display 5.5" (1280 × 720) HD IPS LCD touchscreen • Screen rotation • Keypad On-screen, Navigator possible •...
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Page 9: Features And Benefits
EVICE VERVIEW Features and Benefits SIM/SAM 2 SAM + 1 SIM or • 1 SAM + 2 SIM • Card Reader Triple track MSR • EMV L1-approved smart card • • NFC/CTLS • Environmental Operating temperature: 10° to 45° C (32° to 113° F) •... -
Page 10: Contactless Capability
• USB port type C T650p Base FF The T650p Base provides a stable mounted platform for the T650p terminal. The Base comes Full-Feature Base. The Full-Feature Base supports several connectivity options and provides serial connection for peripherals (like ECR, check reader, barcode reader, etc.). The USB host port is for maintenance purposes and supports a USB flash drive. - Page 11 EVICE VERVIEW T650p Base FF Figure 2 T650p FF Base - Front and Rear View The T650p FF Base supports a maximum of seven simultaneous terminal connections via Bluetooth (BT) as well as the following Cable Configuration Ethernet port RJ-45 socket (for connecting PINPad to LAN infrastructure)
- Page 12 EVICE VERVIEW T650p Base FF T650 NSTALLATION UIDE...
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Page 13: Device Setup
The following are the guidelines used to select an ideal location for the device. Ease of Use • The T650p portable solution is a lightweight powerhouse that is styled to easily fit in hand and go where you go. •... -
Page 14: Personal Security Considerations
PIN entry. • Hand the T650p directly to the cardholder for PIN entry. • Encourage the cardholder to hold the T650p close to avoid others from seeing the information entered. Electrical • Avoid using this product during electrical storms. -
Page 15: Device Features
• Paper roll NOTE Verifone ships variants of the T650p for different markets. Your unit may have different options or accessories described in this section. Remove all plastic wrapping from the device and components. Remove the clear protective film from the display. -
Page 16: Front Panel
A 3.5 mm audio jack to facilitate accessibility for the visually impaired. SAM Card When you first receive your T650p, you may need to install one or more SAM cards, or you may need to replace old cards. You may need to install one or two Multiple Security Access Module cards or replace an old one. - Page 17 EVICE ETUP SAM Card Figure 4 Removing Back Cover Remove the battery from the battery compartment. Figure 5 Removing Battery Insert the SAM cards. Carefully slide the cards one at a time into the slots until fully inserted. The correct orientation of the SAM card is as indicated in figure Figure 6 SIM/SAM Insertion T650...
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Page 18: Examining Connection Port
Figure 8 T650p Primary USB-C Port Using the The T650p device uses dual cell Li-Ion battery. The internal logic of the battery Battery prevents both overcharging and undercharging (a fault condition in which the battery level goes well below the minimum acceptable charge and the battery becomes unusable). -
Page 19: Manual Startup
Touch the "Off" selection to turn off. NOTE The screen is blank when the device has no power. Connecting the Connect the T650p device to the provided USB cable and insert the other end into Terminal Power any USB charger head for initial charging. Pack... -
Page 20: Loading A Paper Roll In Device
EVICE ETUP Loading a Paper Roll in Device Insert the USB-C to the T650p and USB-A port to the power supply or Desktop. To Connect the Terminal Power Supply USB-A USB C USB-A Figure 9 T650p Power Supply Connection To protect against possible damage caused by lightning strikes and electrical surges, consider installing a power surge protector. -
Page 21: Charging The Battery
Charging the After unpacking your T650p device, connect the power pack to the unit for eight Battery hours or until fully charged. Refer to the Using the Battery section for more details. -
Page 22: Using The Smart Card Reader
EVICE ETUP Using the Smart Card Reader Using the Smart Insert the smart card to proceed with the EMV transaction. EMV supports credit Card Reader card and debit card transactions. Position the smart card with the contacts facing upward (see Figure 11). To Conduct a Smart Card Transaction Insert the card into the reader slot in a smooth, continuous motion until it seats... -
Page 23: Ctls Transaction
Using Magnetic Stripe Card Swipe the card through the magnetic card reader. CTLS The T650p supports contactless credit or debit card transactions. To perform a Transaction contactless transaction, gently tap the card or hold the card against the surface of the display. -
Page 24: Cable Connections
Feature Base the base to utilize cable connectivity and the Full Feature Base supports BT pairing with the T650p. If the terminal is paired with the base the wired base connection will be routed to the terminal via its BT connection. -
Page 25: Optional Accessories
Make sure the circles and the LED lights on the base are lined up, hold still T650p and pairing will start automatically. Follow the instruction on the screen to hold the pairing button on the base for 3 seconds and release the button. -
Page 26: Full-Feature Base
T650p Docking with Full-Feature Base Accessories and Verifone produces the following accessories and documentation for the Documentation T650p device. When ordering, please take note of the part number. • Verifone online store at www.estore.verifone.com • USA – Verifone Customer Development Center, 1-800-837-4366, Monday to Friday, 7 A.M. -
Page 27: Specifications
HAPTER Specifications This chapter discusses the power requirements and dimensions of the T650p. Unit Power • Input power rating: 5V DC, 2A Requirement • Charging via USB-C to and external dock connector • 2600mAh/7.2V Li-Ion rechargeable battery Temperature • Operating Environment: •... -
Page 28: Display
Front facing camera - 2MP • LED torch Printer • High-speed thermal printer: 30 lps • Paper roll: Max 58mm Length x Max 40mm Diameter T650p Base Full-Feature Base • In addition to charging, the FF Base provides: • Bluetooth • 10/100M Ethernet •... -
Page 29: Temperature
PECIFICATIONS T650p Base Temperature • 0° to 50° C (32° to 122° F) Charging Base Operating temperature: • 0° to 40° C (32° to 104° F) Full -Feature Base Operating Temperature: • -20° to 60° C (-4° to 140° F) - Page 30 PECIFICATIONS T650p Base T650 NSTALLATION UIDE...
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Page 31: Hapter
HAPTER Maintenance and Cleaning The T650p device has no user-maintainable parts. It can, however, be cleaned. General Care Your device is a product of superior design and craftsmanship and should be treated with care. The following suggestions will help you protect your warranty coverage. -
Page 32: Additional Safety Information
If unit shows no presence of foreign objects, test the SCR function and record results. Proceed to Step Send your device to a Verifone authorized repair center if foreign objects are CAUTION found in the SCR at any time during SCR inspection, test diagnostics, or cleaning process. -
Page 33: Magnetic Stripe Cleaning
MSR reading problems. MSR can be cleaned using commercially available card reader cleaning cards or using recommended Verifone cleaning card (PN 02746-02). If using a commercially available cleaning card use ONLY an approved MSR... - Page 34 AINTENANCE AND LEANING Additional Safety Information T650 NSTALLATION UIDE...
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Page 35: Hapter
Address the Subject box with to “Verifone MRA Dept.” • Reference the model and part number in the Note box. NOTE One MRA number must be issued for each device you return to Verifone, even if you are returning several devices of the same model. T650 NSTALLATION... - Page 36 • Assigned MRA number(s). • Verifone serial number assigned to the device you are returning for service or repair (serial numbers are located at the bottom of the unit). • Shipping documentation, such as air bill numbers that can be used to trace the shipment.
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Page 37: Troubleshooting Guidelines
The troubleshooting guidelines provided in the following section are included to help you install and configure your T650p successfully. Typical examples of malfunction you may encounter while operating your T650p device and steps you can take to resolve them are listed in this chapter. -
Page 38: Blank Display
• If the display does not show correct or readable information, then check all the cable connections. If the problem persists, then contact your local Verifone representative for assistance. Keypad Does... - Page 39 ROUBLESHOOTING UIDELINES Transactions Fail to Process T650 NSTALLATION UIDE...
- Page 40 Verifone, Inc. 1-800-Verifone www.verifone.com T650p Installation Guide Verifone Part Number DOC560-006-EN-B, Revision B...