Troubleshooting; Checking The Firmware; Emergency Recovery Procedure - Axis 292 User Manual

Troubleshooting

This section provides useful information to help you to resolve any difficulty you might
have with your AXIS 292. Symptoms, possible causes and remedial actions are provided in
a quick reference table.

Checking the Firmware

One of your first actions when attempting to solve a problem should be to check the
currently installed firmware version, which can be seen under Overview > AXIS 292
Status. Then check the version available at the Axis support pages at
www.axis.com/techsup/ to see if a newer version is available. A newer version may contain
a correction that fixes your particular problem.
To upgrade the firmware, see Upgrade Server, on page 27.

Emergency Recovery Procedure

If power to the AXIS 292 is lost during the upgrade, the process will fail and the unit will
become unresponsive. A flashing red Status LED indicates a previously failed upgrade and
that the unit is now in rescue mode. This is also displayed on the connected monitor, along
with the unit's IP address and instructions for recovery.
To recover the unit, follow the steps below. The serial number is found on the label on the
product casing.
1. Unix/Linux - From the command line, type the following:
arp -s <IP address of AXIS 292> <Serial number> temp
ping -s 408 <IP address of AXIS 292>
Windows - From a command/DOS prompt, type the following:
arp -s <IP address of AXIS 292> <Serial number>
ping -l 408 -t <IP address of AXIS 292>
2. If the unit does not reply within a few seconds, restart it and wait for a reply. Press
Ctrl+C to stop Ping.
3. Open a browser and type in the AXIS 292's IP address. In the page that appears, use the
Browse button to select the upgrade file to use, e.g. axis292.bin. Then click the Load
button to restart the upgrade process.
4. After the upgrade has completed (1-10 minutes), the unit will automatically restart and
show a steady green on the Power and Status LED:s and flashing green or amber on the
Network LED.
5. Repeat the ARP and Ping commands as described above.
6. Open a new browser and enter the unit's IP address.
AXIS 292 - Troubleshooting 29