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AXIS C8033 Network Audio Bridge
Troubleshooting
Troubleshooting
How to check the current firmware
Firmware is software that determines the functionality of network devices. One of your first actions when troubleshooting a problem
should be to check the current firmware version. The latest version may contain a correction that fixes your particular problem. The
current firmware version in the Axis product is displayed in the page Setup > Basic Setup and in Setup > About.
How to upgrade the firmware
Important
• Your dealer reserves the right to charge for any repair attributable to faulty upgrade by the user.
• Preconfigured and customized settings are saved when the firmware is upgraded (providing the features are available in the
new firmware) although this is not guaranteed by Axis Communications AB.
Note
• When you upgrade the Axis product with the latest firmware, the product receives the latest functionality available. Always
read the upgrade instructions and release notes available with each new release before upgrading the firmware.
Symptoms, possible causes and remedial actions
Problems upgrading the firmware
Firmware upgrade failure
Problems setting the IP address
When using ARP/Ping
The product is located on a
different subnet
The IP address is being used
by another device
Possible IP address conflict
with another device on the
same subnet
The product cannot be accessed from a browser
Cannot log in
The IP address has been
changed by DHCP
If the firmware upgrade fails, the product reloads the previous firmware. Check the firmware
file and try again.
If the IP address intended for the product and the IP address of the computer used to access the
product are located on different subnets, you will not be able to set the IP address. Contact your
network administrator to obtain an IP address.
Disconnect the Axis product from the network. Run the Ping command (in a Command/DOS
window, type ping and the IP address of the product):
• If you receive: Reply from <IP address>:
this means that the IP address may already be in use by another device on the network.
Obtain a new IP address from the network administrator and reinstall the product.
• If you receive: Request timed out, this means that the IP address is available
for use with the Axis product. Check all cabling and reinstall the product.
The static IP address in the Axis product is used before the DHCP server sets a dynamic address.
This means that if the same default static IP address is also used by another device, there may
be problems accessing the product.
When HTTPS is enabled, ensure that the correct protocol (HTTP or HTTPS) is used when attempting
to log in. You may need to manually type http or https in the browser's address field.
If the password for the user root is lost, the product must be reset to the factory default settings.
See How to reset to factory default settings on page 34.
Available from A1 Security Cameras
www.a1securitycameras.com email: sales@a1securitycameras.com
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