Troubleshooting - Kettler NEO 6 Assembly, Operation & Maintenance Instructions

Burner built-in gas barbecues with flame safeguard system
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Troubleshooting

Burner will not ignite when using the igniter:
Cylinder valve is not on
Cylinder is empty
Igniter button is not working
Igniter is not sparking
Injector is blocked
Burner will ignite but won't stay on:
Thermocouple not getting hot enough
Flame not reaching thermocouple
Flame safeguards not working
Burner flame is erratic:
Burner is blocked
Flame is burning inside burner (hissing
sound)
Regulator is faulty
Injector is partially blocked
Gas is leaking from connections:
Connections are loose
Hose has deteriorated
Gas valve is faulty
Threads are damaged
Lights not working:
Power not on
Transformer overheated
Globe(s) broken
Switch or wiring damaged
Assembly, Operation & Maintenence Instructions
Turn cylinder valve on
Replace with a full cylinder
Check battery
Remove plate and visually check ignition box for a spark. Check that
the cable is not broken or disconnected. Also check the alignment of
the sparker. If there is no spark, contact the Service Centre.
Clean injector with a toothbrush. Do not drill out or use wire. Do not
remove injector. Contact Kettler.
Hold the control knob in for 10 seconds after the burner ignites to
allow the flame safeguard to work.
Remove cooking surface & check flame after ignition. Could be due to
blockage in burner (clean burner) or strong winds.
Check thermocouple is in flame. Contact Kettler.
Remove burner and check for obstruction
Turn off burner, allow to cool and re-ignite (page 8)
Contact the Service Centre.
Clean injector with a toothbrush. Do not drill out or use wire. Do not
remove injector. Contact the Service Centre.
Tighten loose connections (do not over-tighten) and leak test under
pressure with soapy water solution (page 5)
Replace hose (Contact the Service Centre)
Contact the Service Centre.
Contact the Service Centre.
Check that the power cord from the power adaptor is connected
correctly and that the power is on at the main power board.
Turn off main power for half an hour before re-trying.
Replace globes.
Contact the Service Centre.
Page 13

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