SpectraLink PIVOT 87-Series Manual
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SpectraLink PIVOT 87-Series Manual

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Product: Spectralink
PIVOT Wireless Handsets
Abstract
This application note provides the details on adding the Spectralink PIVOT (87-Series) Wireless
Handsets to the ShoreTel® IP Phone system.
ShoreTel tests and validates the interoperability of the Member's solution with ShoreTel's published software
interfaces. ShoreTel does not test, nor vouch for the Member's development and/or quality assurance process, nor
the overall feature functionality of the Member's solution(s). ShoreTel does not test the Member's solution under load
or assess the scalability of the Member's solution. It is the responsibility of the Member to ensure their solution is
current with ShoreTel's published interfaces.
The ShoreTel Technical Support organization will provide Customers with support of ShoreTel's published software
interfaces. This does not imply any support for the Member's solution directly. Customers or reseller partners will
need to work directly with the Member to obtain support for their solution.

Table of Contents

Overview ................................................................................................................................................................................... 3
Spectralink Overview and Contact ............................................................................................................................................... 3
Spectralink Product Information .................................................................................................................................................. 3
Architecture Overview ................................................................................................................................................................ 3
Version Support ......................................................................................................................................................................... 4
Certification Testing Results Summary ........................................................................................................................................ 4
Table 1: Basic Feature Test Cases ........................................................................................................................................... 4
Table 2: Extended Feature Test Cases ..................................................................................................................................... 5
Configuration Overview ............................................................................................................................................................. 7
ShoreTel Configuration .............................................................................................................................................................. 7
ShoreTel System Settings - General ......................................................................................................................................... 7
Call Control Settings ............................................................................................................................................................... 7
Switch Settings - Allocating Ports for SIP Extensions ............................................................................................................... 9
Site Settings ......................................................................................................................................................................... 10
SIP Profiles .......................................................................................................................................................................... 11
Figure 9 - SIP Profiles .......................................................................................................................................................... 11
Figure 10 - Edit SIP Profile................................................................................................................................................... 12
Creating SIP Extension ......................................................................................................................................................... 13
Figure 12 - Adding/Editing Users ......................................................................................................................................... 13
Figure 13 - Individual User SIP Settings ................................................................................................................................ 14
Spectralink 87-Series Handset Configuration ............................................................................................................................. 15
Spectralink 87-Series SIP Settings ......................................................................................................................................... 15
Spectralink 87-Series SIP Registration - Verify SIP Status ...................................................................................................... 17
I n n o v a t i o n
N e t w o r k
A p p
IN- 15069
Date: November, 2015
System version: ShoreTel 14.2
N o t e

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Summary of Contents for SpectraLink PIVOT 87-Series

  • Page 1: Table Of Contents

    System version: ShoreTel 14.2 PIVOT Wireless Handsets Abstract This application note provides the details on adding the Spectralink PIVOT (87-Series) Wireless Handsets to the ShoreTel® IP Phone system. ShoreTel tests and validates the interoperability of the Member's solution with ShoreTel's published software interfaces.
  • Page 2 Troubleshooting ..................................18 Spectralink Technical Support ..............................19 Document Feedback ................................. 20 Document and Software Copyrights ............................20 Trademarks ....................................20 Disclaimer ....................................21 Company Information ................................21...

  • Page 3: Overview

    Overview The document focuses on the configuration procedures needed to set up the Spectralink PIVOT Wireless Handsets for the ShoreTel system and the configuration needed on the ShoreTel system to support the Spectralink PIVOT handsets. Spectralink Overview and Contact Spectralink, a global leader in wireless solutions, solves the everyday problems of mobile workers through technology, innovation and integration that enable them to do their jobs better.

  • Page 4: Version Support

    Verify successful call connection and audio path using all Pass Note-1 SIP reference) supported CODECs (G.711-Ulaw and G.729) Note 1: Spectralink PIVOT handsets have the Codec G.729 disabled by default. Enable Codec G.729 on the Spectralink PIVOT handsets as described in the Spectralink PIVOT SIP phone settings.
  • Page 5 PIVOT handsets properly send DTMF tones to the other devices and are heard by the remote device, but when the Spectralink PIVOT is receiving tones from these devices it does not play the tone to the user. Since we can think of no application that would be affected by this we marked it as a passed test case.
  • Page 6 Pass (Simulring) ShoreTel IP Phone Note 4: The Spectralink PIVOT handsets can generate calls to emergency numbers (911), but we did not test calling an actual emergency services center, calls were made in a controlled environment to verify call placement.

  • Page 7: Configuration Overview

    Configuration Overview The following steps are required to configure the Spectralink PIVOT handsets to work with the ShoreTel system. ShoreTel Configuration This section describes the ShoreTel system configuration to support the Spectralink PIVOT handsets. The section is divided into general system settings and individual user configurations needed to support the Spectralink PIVOT handsets.
  • Page 8 Figure 3 – Call Control/Options Screen • If this is an upgrade from previous ShoreTel versions, you may see a parameter named “Always Use Port 5004 for RTP” If so, you will need to disable this parameter by un-checking the box and saving the setting.

  • Page 9: Switch Settings - Allocating Ports For Sip Extensions

    The “Edit ShoreGear …Switch” screen will be displayed. Within the “Edit ShoreGear …Switch” screen, define one of the “Port Type” settings from the available ports to “100 SIP Proxy” (Figure 5) as well as sufficient “IP Phone” ports to support the total number of Spectralink PIVOT handsets, then save the change. Note: If your installation requires more than 100 SIP extensions, configure the “Port Type”...

  • Page 10: Site Settings

    Figure 6 – ShoreGear Switch Built-in Capacity Site Settings The next settings to address are the administration of sites. These settings are modified under the ShoreTel Director by selecting “Administration” then “Sites” (Figure 7). Figure 7 – Administration/Sites This selection brings up the “Sites” screen. Within the “Sites” screen, select the name of the site to configure. The “Edit Site”...

  • Page 11: Sip Profiles

    ShoreTel system comes standard with a “_System” and “_ShorePhoneIP8000” SIP profiles (they cannot be deleted - only disabled). By default, the Spectralink 87-Series handset utilizes the “_System” profile. In order to optimize the functionality, you will need to add a custom profile. This is accomplished from ShoreTel Director by selecting “Administration”...
  • Page 12 Define a “Name:” for the entry as you deem appropriate, we recommend that you use a name that describes the SIP endpoint. For the “User Agent:” option, enter “Spectralink 87.*” (without quotes, make sure to include the period followed by the asterisk) for the Spectralink PIVOT handsets; the “Priority:” defaults to “100”, no change is required.

  • Page 13: Creating Sip Extension

    Creating SIP Extension You need to create a user extension for a Spectralink PIVOT handsets. This is accomplished from ShoreTel Director by selecting “Administration” followed by “Users…” then “Individual Users” This action will bring up the “Individual Users” screen at the top of the page. To the right of “Add new user at site:” select the site you wish to create the user in (from the drop down menu), and select “Go”...
  • Page 14 There is no default “SIP Password” it is masked with the appearance that there is, but don’t be confused to think that there’s a default password. You can modify it to any value you wish, but be certain to note what you changed it to, as you will need it when configuring the Spectralink PIVOT handsets. Save your changes.

  • Page 15: Spectralink 87-Series Handset Configuration

    Spectralink PIVOT Handset Configuration To setup the Spectralink PIVOT handsets with the ShoreTel system, it must first be installed and operating on the wireless LAN, please refer to the respective Spectralink PIVOT Deployment Guide, Spectralink PIVOT SLIC Administration Guide, or CMS Administraton Guide available on the Spectralink support site: http://support.spectralink.com/pivot.
  • Page 16 There is no need to modify the parameter SIP server port, leave blank for default, the default is UDP port 5060. Verify the parameter Transport is set to UDP (default). Tap the parameter Extension number and enter the desired phone extension. Our example is set as the extension number (example: 190) associated for the user created in ShoreTel Director.

  • Page 17: Spectralink 87-Series Sip Registration - Verify Sip Status

    G.711u = 1, and was not modified. Set the priority for G.729A = 2 (default value is 0, disabled). Spectralink PIVOT SIP Registration – Verify SIP Status To verify the registration of the Spectralink PIVOT handset with the ShoreTel system has been successful, follow the steps below.

  • Page 18: Troubleshooting

    Troubleshooting Refer to the following documents for troubleshooting tips.  Technical Bulletins for Wi-Fi Communications  Spectralink 87-Series Wireless Telephone Configuration Guide  Spectralink 87-Series Wireless Telephone Deployment Guide  White Paper: Best Practices for Deploying Spectralink 87-Series PIVOT Handsets...

  • Page 19: Spectralink Technical Support

    Technical Bulletins and Notices Spectralink periodically will release important product support related bulletins or notices.  Visit any product page on the Spectralink support web portal and click the “Sign up for Support Notifications” link.  Technical bulletins are located with the products they relate to on the support web portal.

  • Page 20: Document Feedback

    Document Feedback ShoreTel IP PBX administrators who would like to provide feedback on the contents of this document should send it to INFeedback@ShoreTel.com Document and Software Copyrights Copyright © 2013 by ShoreTel, Inc., Sunnyvale, California, U.S.A. All rights reserved. Printed in the United States of America.

  • Page 21: Disclaimer

    Disclaimer ShoreTel tests and validates the interoperability of the Member's solution with ShoreTel's published software interfaces. ShoreTel does not test, nor vouch for the Member's development and/or quality assurance process, nor the overall feature functionality of the Member's solution(s). ShoreTel does not test the Member's solution under load or assess the scalability of the Member's solution.

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