SpectraLink Pivot 87-Series Configuration Manual
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SpectraLink Pivot 87-Series Configuration Manual

Wireless telephone
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Spectralink 87-Series Wireless Telephone
Configuration Guide
PIVOT by Spectralink: Version 2.0 and above
721-0033-000 Rev A
April 2016

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Summary of Contents for SpectraLink Pivot 87-Series

  • Page 1 Spectralink 87-Series Wireless Telephone Configuration Guide PIVOT by Spectralink: Version 2.0 and above 721-0033-000 Rev A April 2016...
  • Page 2 The drawings and specifications contained herein are the property of Spectralink and shall be neither reproduced in whole or in part without the prior written approval of Spectralink, nor be implied to grant any license to make, use, or sell equipment manufactured in accordance herewith.

  • Page 3: Table Of Contents

    Google™ certification ....................7 What this guide covers ....................8 What about third party applications? ................8 About Android security ....................9 Product Support ....................... 9 Spectralink References ....................10 Specific Documents ....................10 Conventions Used In This Document ................11 Icons ...........................11 Typography .........................13 Part I: Infrastructure Requirements .....
  • Page 4 How usage affects Battery Pack life ................62 About Battery Packs ....................63 Battery safety notices ....................64 Notes on Battery Packs ....................64 Chapter 9: Spectralink Support of Partner Applications ....66 Web API ..........................66 Data format .........................67 Phone state polling ......................67 Push settings ......................67 Web Application Shortcuts .....................68...
  • Page 5 PIVOT Configuration Guide Text to Speech .........................69 Chapter 10: Syncing to Email, Calendar and Contacts ....70 Chapter 11: User Access ............ 71 Text to Speech .........................71 USB Access........................71 Web Access........................71 Part III: Maintenance and Troubleshooting .... 72 Chapter 12: Updating/Downgrading the Handset Software ..73 Lollipop Code Family .......................73 Standard Update Procedures ..................74 Verifying the update ....................75...
  • Page 6 PIVOT Configuration Guide Battery and charging related tags ................87 Barcode related tags ....................88 CMS related tags ......................89 QBC related tags ......................89 Web API related tags ....................89 Licensing related tags ....................90 Part IV: Appendices ......... 91 Appendix A: Using DNS Records for Call Server Redundancy ..92 Section 1: Create a New Forward Lookup Zone ............92 Section 2: Create DNS A-name Records ................95 Section 3: Create a DNS SRV Record ................97...

  • Page 7: About This Guide

    This allows an administrator the option to completely control the functionality available to an end user. As such it should be treated as a “managed device”. Spectralink applications are designed to be managed behind a menu that is accessible only by a system administrator.

  • Page 8: What This Guide Covers

    Application.  Applications can be downloaded into the handset and appear as an icon in the Launcher. The user taps the icon to activate the app. Consult the document Spectralink 87-Series Wireless Telephone Application Installation Guide for complete information. ...

  • Page 9: About Android Security

    Android security patch level. Product Support Spectralink wants you to have a successful installation. If you have questions please contact the Customer Support Hotline at 1-800-775-5330. The hotline is open Monday through Friday, 6 a.m. to 6 p.m. Mountain time.

  • Page 10: Spectralink References

    You can further sort the list by the tabs across the top of the list to find exactly what you are looking for. Click the title to open the link. PIVOT documents are available at http://support.spectralink.com/pivot. Specific Documents...

  • Page 11: Conventions Used In This Document

    Spectralink 87-Series Wireless Telephone Application Installation Guide The Applications Installation Guide provides detailed information about deploying any type of application, using an app store or MDM and manual processes for loading applications on the Spectralink 87-Series handset. Spectralink 87-Series Wireless Telephone User Guide The User Guide provides detailed information about using the features of the 87-Series handsets.
  • Page 12 The Web Info icon highlights supplementary information available online such as documents or downloads on support.spectralink.com or other locations. Timesaver A time-saving tip is typically used to mention or highlight a faster or alternative method for users who may already be familiar with the operation or method being discussed.

  • Page 13: Typography

    Italics Used to emphasize text, to show example values or inputs, and to show titles of reference documents available from the Spectralink Support Web site and other reference sites. Underlined blue Used for URL links to external Web pages or documents. If you click on text in this style, you will be linked to an external document or Web page.

  • Page 14: Part I: Infrastructure Requirements

    Part I: Infrastructure Requirements Like any other device powered by Android, PIVOT operates within an infrastructure that has certain requirements that support phone operation. The Spectralink 87-Series Wireless Telephone Deployment Guide details the components of this supporting environment. Part I covers the settings on the PIVOT menus that allow PIVOT to function within the infrastructure.

  • Page 15: Chapter 1: Wi-Fi

    Chapter 1: Wi-Fi All settings in this chapter are in the Admin menu. Navigate to Settings> Admin settings and enter the Admin menu password to open the Admin menu. The very first option on the Admin settings menu is Wi-Fi. All Android devices require Wi-Fi access and Wi-Fi settings are fairly well-documented elsewhere.

  • Page 16: Multiple Ssids

    PIVOT Configuration Guide The currently-active SSID is displayed on the Wi-Fi menu. Navigate to Settings> Admin settings> Wi-Fi. It is also displayed in quick settings, opened from the home screen by a two- finger swipe down from the status bar at the top of the screen. Wi-Fi menu Quick settings Settings: Add/edit Wi-Fi profile...

  • Page 17: Wi-Fi Proxy

    Advanced Wi-Fi security For a full discussion of the various security methods and how they are implemented for PIVOT, see Spectralink 87-Series Wireless Security Implementation Guide. Certificates and other security options are under the Security menu. Certificates are installed under the Advanced option when you tap the overflow icon at the bottom right.
  • Page 18 PIVOT Configuration Guide 802.11n 802.11n support can be disabled. It is enabled by default. Navigate to Settings> Admin settings> Developer options> Disable 802.11n and enable the option to disable 802.11n. 721-0033-000_A.docx April 2016...

  • Page 19: Chapter 2: Lan Servers

    Chapter 2: LAN Servers Not all required components are configured in the phone menus. Those outside the scope of phone control are not covered here. See Spectralink 87-Series Wireless Telephone Deployment Guide for additional details. Sometimes a single piece of hardware can provide multiple services. Consult your service provider for more information about how to tailor your system configuration for your requirements.

  • Page 20: Optional Components

    PIVOT Configuration Guide Admin Tip: Setting the timezone There are three ways to set the timezone: Enable the Google Location services, Use a custom NTP server that offsets the UTC time by the timezone offset and then leave the timezone in the phone as the default (Azores UTC+0) Manually set the timezone in the phones.

  • Page 21: Chapter 3: Over The Air Provisioning

    Leave blank for the HTTP root folder. You may also specify subdirectories of an HTTP server. For example, if http://192.168.0.1/Spectralink/Upgrade is the location where the ota-update.bin file is hosted, and the root of the HTTP server is http://192.168.0.1 then “Spectralink/Upgrade” would be the appropriate value for this field.
  • Page 22 PIVOT Configuration Guide Polling interval The polling interval is the system update check frequency which specifies when or how often the phone will check the specified server to determine if a new version of firmware (ota-update.bin file) is available. If you select a time interval, it is measured from the last handset reboot. This gives a measure of randomness to the check-ins, preventing too many handsets from checking in at the exact same time and overloading the system.

  • Page 23: Chapter 4: Cms Server

    On rare occasions you may be directed by Customer Support to disable the CMS. Caution: Disabling CMS If you disable CMS, the handset(s) will not be able to find it and settings cannot be received over-the-air by the phone. Disable it only as directed by Spectralink Customer Support. Server URL Enter the IP address of the CMS server, prefaced by http:// or https://.
  • Page 24 CMS. If the sequence you follow is #1, you will be forced to set https at the device level for every device to ensure that every device will use https rather than http. Spectralink recommends using SLIC for initial configuration. But if extenuating circumstances prevent this and you plan on using CMS for device management, consider the above workaround when setting Config management options on the phones.

  • Page 25: Chapter 5: Device Security

    Chapter 5: Device Security The Device Security settings allow you to implement and control several options specifically designed for enterprise application. Navigate to Settings> Admin settings> [Personal] Security and scroll through the following options: Screen security Screen lock This option allows the user to change lock screen password. There are five security options for the handset: None and Slide are “insecure”...
  • Page 26 Note: Can the administrator reset the device password without knowing the current device password? The short answer is no, not easily. A forgotten password or employee termination will require a reset to factory defaults. Contact Spectralink support if you need assistance. Password scenarios: ...

  • Page 27: Encryption

    PIVOT Configuration Guide Leave the default (Slide) or set the screen security method to None on all the phones. b Disable “Allow user to change lock screen password” via the CMS or via the phone menu under Settings> Admin settings> Security. Owner Info Allows you to enter a name or other identifier for this phone.

  • Page 28: Credential Storage

    Credential storage Here you will find options for loading and installing credentials used for Wi-Fi security and other programs. Spectralink admin settings Admin password prompt The Admin settings area password prompt can be enabled/disabled. If disabled, the Admin menu can be accessed freely. In most facilities, this option should be enabled.

  • Page 29: Part Ii: Spectralink Applications

    Part II: Spectralink Applications Spectralink has made available a number of features with functionality specifically for use with PIVOT in enterprise environments.  SIP telephony  Call Server redundancy  LDAP interface  Emergency contacts  Feature licenses  SAFE ...

  • Page 30: Chapter 6: Telephony Features

    Since the release of Android KitKat, there is no longer a native SIP app in the Launcher and SIP Service is disabled by default. This option must be set to Enable for the Spectralink SIP application to work in your facility.

  • Page 31: Registration 1 And Registration 2

    PIVOT Configuration Guide Registration 1 and Registration 2 SIP phone settings support two registrations. You will see separate settings for each registration and common settings that pertain to both registrations. If a second registration is programmed it will show up on the SIP status screen. A second registration allows PIVOT to communicate with two call servers simultaneously, and is currently recommended for use in situations requiring special alerts and other custom applications.
  • Page 32 If utilizing a DNS SRV record, the SIP Server Port should be specified through the SRV record and left blank in this field. If you specify a port number here, then the Spectralink 87-Series handset will not attempt to use SRV records at all to discover the SIP Server address and instead will only query for a DNS A record.
  • Page 33 SIP registration. It is the user part of the SIP Address of Record. Example If the extension is 1002, the Address of Record would become 1002@Spectralink.com where 1002 is the extension number and Spectralink.com is the server value set above. Accepts: string...
  • Page 34 Example 2: If Server is defined as a DNS SRV record that resolves to an IP address (e.g. 192.168.0.1), and Voicemail retrieval address is set to 6416@spectralink.com, then Invites to voicemail will be sent to the IP address 192.168.0.1 with a To: address of 6416@spectralink.com...

  • Page 35: Common Settings

    Most call servers will subscribe a handset to message waiting indicator (MWI) notifications automatically when they register. Some call servers may require that a handset send a separate SIP Subscribe message in order to receive message waiting notifications. Spectralink recommends that customers leave this setting disabled unless the 87-Series handset is not receiving message waiting indicators.

  • Page 36: Ring Tones

    Default: G.711u = 1 and G.711a = 2. The other two codecs are disabled by default. Caution: Loading other SIP apps on the handset The Spectralink SIP application is specifically designed for this device. It is activated on the handset when you tap the dialer icon.

  • Page 37: Call Server Redundancy

    PIVOT Configuration Guide The user can specify a ring tone for each individual registration in the Sound & notifications menu per below screen. The user can specify a Phone ringtone in the Settings> Sound & notification menu or use the default. If none of the three previous settings are configured, this is the ring tone that will play for all incoming calls.

  • Page 38: Configuring The Redundant Environment

    Every type of call server has different configuration parameters and it is beyond the scope of this document to describe how to configure SIP call servers. See www.spectralink.com/pivot interoperability information for SIP call servers that have been tested for use with PIVOT by Spectralink.

  • Page 39: Sip Server Field Entries

    PIVOT Configuration Guide optional (if only the domain is specified, it is also treated as serverspec1). In a ranking system, the candidate server list is then built by sequentially adding addresses in preferential order as they are discovered by DNS queries for the values the administrator provides for serverspec1 through serverspec4.

  • Page 40: Registration Status

    It is also a method for load balancing where each server has the same priority. If the facility also deploys Spectralink 84-Series handsets, the DNS SRV method is the recommended style of deployment.

  • Page 41: The List Of Candidate Call Servers

    PIVOT Configuration Guide Call server status Per normal SIP operation, we periodically refresh our SIP registration. We do this at least every 5 minutes and more often if the call server has been configured to do so. Failed If the response to the REGISTER request claims the SIP account does not exist (404) or that the authentication credentials are bad (401or 403), the state of the server is “failed”.

  • Page 42: The Redundant Environment

    PIVOT Configuration Guide becomes available, and for speeding up the failover process when multiple candidates are available and some are inoperable. Server status is marked:  * (marked with an asterisk *) = active,  up,  down,  failed, ...
  • Page 43 PIVOT Configuration Guide Call Server Setup In the preferred server examples, two SIP servers are available for the phone to register to—a preferred server and a redundant server. For the sake of our example, SIP Registrations and Invites use the format <Extension_Number>@<SIP_Domain>. The SIP Domain is named TestDomain.local.
  • Page 44 PIVOT Configuration Guide Method 2: Using DNS A-Name records Preference is established using DNS A-name records by entering the A-names in the order of preference in the SIP server field. In our example, this is the entry for the SIP server field: SIP server: TestDomain.local;...
  • Page 45 PIVOT Configuration Guide Admin Tip: DNS resolution on a Domain name When the SIP server configuration field is populated with multiple, semicolon- separated values, the first value is used only for constructing the SIP URI and the handset does not attempt DNS resolution on it. Since our example has only a single value in the SIP server field, the phone attempts DNS resolution.
  • Page 46 PIVOT Configuration Guide every five minutes) sends SIP Option messages to all candidate servers to determine their current availability. The DNS server provides a refreshed list of responding candidate servers which displays in the order received from the DNS server. As long as the other call servers are responding and if the original server in the list fails to respond, the phone will “failover”...
  • Page 47 PIVOT Configuration Guide In our example, this is the entry for the SIP server field: SIP server: TestDomain.local; fourAnames.TestDomain.local Admin Tip: Additional configuration requirements Configure the DNS Server to return the four IP addresses that should be considered candidates. Detailed steps are shown Appendix A. Follow Section 1 first and then skip to Section 4.

  • Page 48: Ldap Interoperability

     Microsoft® Active Directory® 2003 SP2 and 2008  Open LDAP Directory Server 2.4.12 Spectralink handsets support corporate directories that support server-side sorting and those that do not. For servers that do not support server-side sorting, sorting is performed on the handset.
  • Page 49 Default: none LDAP bind DN Distinguished name for the site. An LDAP representation of the name of your domain. E.g. DC=spectralink,DC=com Default: [blank] (leave empty for anonymous) LDAP bind PW For open LDAP, a password is used to access the directory.

  • Page 50: Emergency Contacts

    PIVOT Configuration Guide Alternate email attribute A different field used for email addresses. For instance you might have multiple mail servers or some contacts may use some other email address. Default: mailAlternateAddress Emergency Contacts When a handset is locked, it cannot be used for calls if there is an emergency need unless emergency contact numbers are configured here.
  • Page 51 PIVOT Configuration Guide Warning: Power failure may prevent call functionality Your handset may not function in the event of a power failure as it relies on the greater computer network to transmit calls. The Wi-Fi icon will be completely grayed out if the wireless system is down. You will have a registration failure icon if the handset cannot make or receive calls, but there may be a time delay between the system failure and the appearance of the registration failure icon.

  • Page 52: Chapter 7: Spectralink Licensed Features

    Chapter 7: Spectralink Licensed Features Certain applications require a Feature license before they can be permanently installed. Examples are Push-to-Talk, SAFE and Panic Button. Most features offer a 30-day trial period. Whether you purchase the Feature up front or use the trial period, you will have to install a license.

  • Page 53: Using Feature Licenses

    Please ensure you have installed an NTP server prior to using feature trials. Remove installed licenses Navigate to Settings> Admin settings> [Spectralink settings] Feature licenses to open the options for managing feature licenses. Tap the license to remove it. Remove License key...

  • Page 54: Safe And Panic Button

    Warning The reliability of the Spectralink Panic Button and SAFE application depends on the functionality and reliability of the greater infrastructure – the wireless LAN, the LAN, the call server, the central provisioning server, the server hosting location services,...
  • Page 55 PIVOT Configuration Guide Spectralink assumes no responsibility and shall not be liable for any of the above dependency factors. In addition, please be aware that the Spectralink Panic Button and SAFE application should not be your sole solution to any of your safety concerns and are not a substitute for safe practices and procedures.
  • Page 56 PIVOT Configuration Guide All handsets can be configured with the same settings, or handsets can be configured in groups or individually tailored for specific environmental conditions. The three conditions of motion are:  Running – the handset detects shaking, indicating that the user is moving fast or suffering a seizure.
  • Page 57 PIVOT Configuration Guide What does the dashed line indicate? SAFE and Panic Button settings make use of a dashed line in the text field. The dashed line indicates that the setting has been configured at the device level. SAFE alerts for Web API If you are interfacing with a third party security application, you can send a SAFE alarm notification when the alarm state triggers and cancels.
  • Page 58 PIVOT Configuration Guide Running sensitivity Running is triggered when the handset detects shaking, indicating that the user is moving fast or possibly suffering a seizure. Level 1 would require quite a bit of jostling before a warning was triggered. Level 7 would trigger the alarm if the user walked fast. Running timeout The length of time that the user would have to maintain the configured degree of shaking (or a more severe degree).

  • Page 59: Push-To-Talk

    Tones play even when the handset is silenced. Push-to-talk Spectralink 87-Series handsets can operate in a group broadcast mode called Push-to-talk (PTT). PTT is a licensed feature which can be activated in the Feature license section.
  • Page 60 “anonymous”. Multicast address Enter the multicast address for broadcast traffic. The default address is 224.0.1.116 and has been reserved with the Internet Assigned Number Authority in Spectralink’s name. Codec Select either G.711Mu or G.722 Default channel The default channel is the channel that will broadcast when the Talk button is pressed. The user can change the default channel.
  • Page 61 PIVOT Configuration Guide Note: Channel label length You can enter a label with more than 15 characters but a long label will be truncated when it displays on the handset. Channel Can Transmit When the checkbox is checked, this channel is permitted to transmit. Channel Subscription A user must be subscribed to a channel in order to receive and send broadcasts.

  • Page 62: Chapter 8: Chargers And Battery Packs

    Use or operation of the Spectralink 87-Series handsets with batteries or chargers other than those authorized by Spectralink has not been tested or safety certified. Spectralink 87-Series handsets, battery packs or chargers used or operated with products not authorized by Spectralink are not covered by the Spectralink Limited Product Warranty.

  • Page 63: About Battery Packs

    PIVOT Configuration Guide environment itself. Battery life varies according to the battery power that is required to support high draw features. The removable Battery Pack provides for continued mobility under any usage condition. When Push-to-talk is deployed, Battery Pack requirements are significantly increased depending on the amount of actual broadcast activity.

  • Page 64: Battery Safety Notices

    WARNING– The battery used in this device may present a risk of fire or chemical burn if mistreated. Do not disassemble, heat above 45°C, or incinerate. Replace battery with Spectralink model DM351 only. Use of another battery may present a risk of fire or explosion.
  • Page 65 PIVOT Configuration Guide  If multiple Battery Packs are supplied with your handset, Spectralink recommends that each be fully charged upon receipt to prolong battery life. Battery Packs will slowly lose charge if unused. To maintain battery potential, charge unused Battery Packs occasionally or alternate Battery Pack use.

  • Page 66: Chapter 9: Spectralink Support Of Partner Applications

    Navigate to Settings> Admin settings> and enter the Admin menu password to open the Admin menu. Go to [Spectralink settings] and tap Web API to open the settings for Web API and Web apps. Web API Web API settings are configured when deploying applications that interact with the handset such as sending messages or alerts to it.

  • Page 67: Data Format

    PIVOT Configuration Guide Data format Web API Format Type XML is the supported format. Phone state polling Polling Username Enter the username that the handset requires to authenticate polling. Polling Password Enter the password that the handset requires to authenticate polling. Polling Respond Mode Enter the method for sending the requested polling data.

  • Page 68: Web Application Shortcuts

    Web applications shortcuts are under the Web API menu. Web Applications listed here are Web applications whose shortcuts are displayed in a widget box on one of the home pages of the handset. They are opened in the Spectralink Webview browser. Any URL available to the handsets can be entered.

  • Page 69: Quick Barcode Connect

    Quick Barcode Connect (only available with PIVOT:8753) The Spectralink Quick Barcode Connector™ (QBC) application enables you to capture and decode barcode patterns with the handset and transfer the data to applications running on a computer. Please refer to the Quick Barcode Connector Administration Guide for configuration information.

  • Page 70: Chapter 10: Syncing To Email, Calendar And Contacts

    Like many, if not most, devices powered by Android, the PIVOT handset can be synced with Outlook to populate the apps on the handset that support email, calendar and contacts. See Spectralink 87-Series Wireless Telephone User Guide for information about how the user enters information required for syncing.

  • Page 71: Chapter 11: User Access

    Text to Speech If your users require audio support of text to speech, you will need to obtain and install APK files that include the desired language. Consult the document Spectralink 87-Series Wireless Telephone Application Installation Guide for complete information.

  • Page 72: Part Iii: Maintenance And Troubleshooting

    Part III: Maintenance and Troubleshooting Part III covers things you will need to know as you support, maintain and manage PIVOT devices.  Updating / Downgrading handset code  Using logs for information and troubleshooting Admin Tip: How to capture a screen Screen captures can be valuable training and debugging tools.

  • Page 73: Chapter 12: Updating/Downgrading The Handset Software

    Admin Tip: What software version are the handsets running? Check the software version running on the handsets (Settings> About phone> Build number) against the current version offered on the Spectralink Support website (http://support.spectralink.com/pivot). If desired, download the current version and follow instructions.

  • Page 74: Standard Update Procedures

    Standard Update Procedures are for a simple update within the Lollipop Android family. If you are updating phones with earlier code versions please contact Spectralink customer support. Manual updating process New software can be installed into the 87-Series handset by having the 87-Series handset download new images from a provisioning server.

  • Page 75: Verifying The Update

    PIVOT Configuration Guide To have a handset immediately examine the system update web server, navigate to Settings> About phone> System update. This will force the handset to check the server and proceed to download the new firmware. If new firmware is available the handset will start to download it, and progress can be observed in the notification bar.

  • Page 76: Using Factory Reset Protection

    PIVOT Configuration Guide Using Factory Reset Protection With the Lollipop release, Google has introduced Factory Reset Protection. Its purpose is to prevent unauthorized use of lost/stolen phones. Factory Reset Protection is enabled when:  There is one or more Google account on the phone that has been synced ...

  • Page 77: Chapter 13: How To Use Logs As Generated By Your 87-Series Handset

    Log messages provide a window into the handset’s operation. These messages can assist you in troubleshooting issues and understanding how the handset executes. Spectralink’s log structure enables message filtering by severity. Messages may be further filtered on a tag field provided by the software.
  • Page 78 PIVOT Configuration Guide Transport protocol UDP, TCP, or TLS. Selects the method used to transport information Always write Syslog must be enabled for this setting to be effective. The Always write option refers to whether or not the phone should write syslog messages to an internal file (syslog.txt) continuously, whether or not it is connected to Wi-Fi.

  • Page 79: Generating The Logs

    PIVOT Configuration Guide Generating the Logs Syslog settings are available both on the handset’s Admin menu and through the CMS Configure Device(s) menu where they can be set at an Enterprise, Group, or Device level. Messages are buffered in the handset and can be retrieved through a USB download. Generally, syslog is enabled and messages are sent to the configured syslog server through the Wi-Fi connection.

  • Page 80: Definitions

    PIVOT Configuration Guide [timestamp]| [Activity/Component]| [Severity #]| [Missed Log Events]| [Event Description] example 2013-11-15 15:23:09 Local0.Debug 172.29.101.149 Nov 15 10:23:14 172.29.101.149 SlnkHTTPServerUtils[3117]: 00907a11bacb| 1384554194760| SlnkHTTPServerUtils |7|00| Response Code:404 Definitions Severity – As defined in the Severity table above . Encoded Severity – A numeric value calculated using the formula EncSeverity = 16*8+(syslog severity).

  • Page 81: Viewing Syslog Messages

    PIVOT Configuration Guide Note The syslog server may append some information to any message, including a timestamp of receipt, and IP address, and possibly a sequence number. Viewing Syslog Messages Syslog messages can be viewed in CMS but syslogs are also viewable from the syslog server and from the phone itself.

  • Page 82: Retrieving Syslog Messages From The Handset Via Usb

    PC via USB cable. Follow this navigation path to find the file: Computer> [87xx]> Internal storage> Android> data> com.spectralink.SlnkSysLog. Use the adb command: adb pull /Sdcard/Android/data/com.spectralink.slnksyslog/files. All of the files in the files directory will then be pulled – syslog.txt.1, syslog.txt.2, syslog.txt.3, syslog.txt.4, syslog.txt.5.

  • Page 83: What Severity Level To Use

    The Verbose and Debug levels can overwhelm the system and should not be configured as the overall logging level unless directed to do so by Spectralink support. Use log filter settings to obtain more detailed logging for a specific topic.

  • Page 84: Logging Examples And Tips

    Multiple filters can be used with syslog and with the CMS View log option. Logging Examples and Tips This section lists a number of tags of interest to Spectralink engineers and field service personnel, probably too detailed for user admins.

  • Page 85: Wireless Related Tags

    PIVOT Configuration Guide Wireless related tags wpa_supplicant Most of the useful information for wireless is under this tag. It can produce a lot of data at Debug level but provides info about what’s going in the wireless (association, scanning, etc…). In particular: ...

  • Page 86: Audio Related Tags

    PIVOT Configuration Guide Slnk_Sip SipService Audio related tags slnk_adt.c slnk_pjsua_aud These two tags are used to get info about Spectralink specific audio engine/processing: AudioTrack AudioFlinger These tags are used to capture Android platform internal audio processing Over-the-air downloader related tags SlnkOTA All OTA download information is under this tag.

  • Page 87: Battery And Charging Related Tags

    PIVOT Configuration Guide Battery and charging related tags The battery log format is native to the Android platform. There are two main events of interest for general monitoring: battery_level battery_level [% charged, voltage in mV, temperature in 1/10 of degree C]: I/battery_level( 2488): [81,3986,254] battery_status battery [status, health, present, plugged, technology]...

  • Page 88: Barcode Related Tags

    So when using adb, issue “adb –b events” to capture the battery events SlnkHTTPServerUtils This Spectralink debug reports the information in a more human readable format. Please note however that the “percentage” is 0 to 1.0, so 1.0 means 100% 02-27 18:51:16.580 V/SlnkHTTPServerUtils( 3093): Battery percentage:...

  • Page 89: Cms Related Tags

    PIVOT Configuration Guide CMS related tags SlnkHTTPCfgMgntHandler HeartbeatThread BootMessage SlnkCnfMgntService SlnkHttpService SlnkHTTPLogHandler SlnkHTTPServerUtils OTAHandler ErrorReportingService QBC related tags QBC uses a lot of tags, probably too many, we should consider consolidating them under a single QBC tag unless we have a good reason to keep them separate. As of R1.0 the tags used are: SlnkQBC Web API related tags...

  • Page 90: Licensing Related Tags

    PIVOT Configuration Guide SlnkHTTPServerPushHandler SlnkWebViewHelper SlnkWebViewHelper - SlnkJavaScriptInterface Licensing related tags FeatureLicenseService 721-0033-000_A.docx April 2016...

  • Page 91: Part Iv: Appendices

    Part IV: Appendices Several Appendices are provided for additional information you might need:  Using DNS records for call server redundancy  Open source information  Products mentioned in this document 721-0033-000_A.docx April 2016...

  • Page 92: Appendix A: Using Dns Records For Call Server Redundancy

    Appendix A: Using DNS Records for Call Server Redundancy This Appendix provides an overview for configuring a DNS server for the express purpose of using SIP call servers for redundancy. Four sections are explained. Different DNS configuration methods use different sections. Create or verify a Forward Lookup Zone (used by Method 2,3,4) Create DNS A-name records for the candidate call servers (used by Method 2,3) Create DNS SRV records for the candidate call servers (used by Method 3)
  • Page 93 PIVOT Configuration Guide Select Next at the Welcome to the New Zone Wizard page Choose the Primary Zone option, and select Next. 721-0033-000_A.docx April 2016...
  • Page 94 PIVOT Configuration Guide In our test environment, we chose to replicate this information to All of the Domain Controllers in our Domain, but you should select the choice appropriate to your environment, then select the Next key. Enter the SIP Domain Name as your Zone name and select the Next key. In our test environment, we chose to Allow only secure dynamic updates to our zone, but you should select an option appropriate for your site and company security practices, then select the Next key.

  • Page 95: Section 2: Create Dns A-Name Records

    PIVOT Configuration Guide Select the Finish option to complete the creation of the new DNS Forward Lookup Zone. Section 2: Create DNS A-name Records DNS A-name records are used to identify call servers. This section explains how to configure A- name records (or Verify the A-name records already exist).
  • Page 96 PIVOT Configuration Guide server name we specify, so in this case, we are building a record that would be found when the device queries for SIPServer1.TestDomain.local. b IP Address: 172.29.102.138 (Enter the IP Address you would like to associate with the callserver’s name) Select the Add Host key Repeat steps 1 and 2 to create the DNS A-Name record for the redundant server...

  • Page 97: Section 3: Create A Dns Srv Record

    PIVOT Configuration Guide Admin Tip: Where can I put the A-name records? In the above example, we created two DNS A-Name records and placed them in a DNS Domain that matched our SIP Domain name. DNS A-Name records may be part of any DNS Domain name and it is not a requirement that the DNS Domain name match the SIP Domain name.
  • Page 98 PIVOT Configuration Guide In the Resource Record Type window that appears, select the Service Location (SRV) record type, then select the Create Record button. In the New Resource Record window that appears modify the following: 721-0033-000_A.docx April 2016...
  • Page 99 PIVOT Configuration Guide Service: _sip (You will likely need to edit this manually. It may not be available in the pull-down selections) b Protocol: _udp (You may also select TCP, but this should match the Transport field in the PIVOT’s SIP phone settings menu) Priority: 1 (Assign a value of 1 to the server you would like to be preferred) d Port Number: 5060 (Enter the Port number SIP service will use on the server) Host offering this service: SIPServer1.TestDomain.local (Enter the FQDN of the...

  • Page 100: Section 4: Creating Dns A-Name Records For Load Balancing

    PIVOT Configuration Guide Section 4: Creating DNS A-Name Records for Load Balancing Load Balancing requires multiple DNS A-Name Records of the Same Name. This section walks you through the configuration and provides an example. On the DNS Server, navigate to the Forward Lookup Zone that corresponds to your SIP Domain and highlight it.
  • Page 101 PIVOT Configuration Guide Add another new DNS A-name record with the same name, but pointing to the second of your load balanced callservers. Name: fourAnames (You may use any name you wish, but it must align with the serverspec value you enter in the SIP server configuration field of the 87-Series phone.
  • Page 102 PIVOT Configuration Guide Verify all four DNS A-Name records of the same name were created and now point to the four different callserver IP addresses. 721-0033-000_A.docx April 2016...

  • Page 103: Appendix B: Custom Ring Tones

    Once it is installed, simply specify it in an alert-info header in the call server. To install a new ring tone you can use any of the standard Android methods. Spectralink recommends the following method.
  • Page 104 As with any third party products, please err on the side of caution. Spectralink used a product called Audacity ® to convert a sound file to the recommended .ogg format. Audacity allows you to give the file a title that will appear on the Sound & notifications menu after the file is loaded on the phone.
  • Page 105 PIVOT Configuration Guide Give the ring tone a title as the “Track Title” tag value. This title will display in the Sound & notifications menu. If the ringtone is to play repeatedly—if it is shorter than about 20 seconds and should play more than once per alert—click “Add”...

  • Page 106: Appendix C: Open Source Information

    Handset, as well as related license and copyright information, is available at http://support.spectralink.com. You may also obtain the same information by contacting Spectralink by regular mail or email at the addresses listed at the bottom of this notice. For at least three (3) years from the date of distribution of the applicable product or software, we will give to anyone who contacts us at the contact information provided below, for a charge of no more than our cost of physically distributing, the items listed in “Spectralink OFFER of Source...

  • Page 107: Appendix D: Products Mentioned In This Document

    Appendix D: Products Mentioned in this Document Android, Google, Google Play and other marks are trademarks of Google, Inc. Audacity is a registered trademark of Dominic Mazzoni. Excel is a registered trademark of Microsoft Corporation in the United States and/or other countries.

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